My fiance and I have been to multiple local jewelers around IE, and we stuck with Queens.... BEST DECISION. Immediately when I walked in, I kinda knew they were the right people to work with. They were very inviting. Plus, it helped that we had family members who have worked with them before and also had a good experience. It's funny because the owners actually remembered our family members! My fiance showed them the inspo that's attached to this review, and they were so helpful. I was there to make sure they sized my finger. After seeing it in person, I wanted to cry. They did so well. It's so beautiful!!! Trust me. They will work with you and whatever your budget may be. They'll show you options and if you can't find it in stores, then they will make it for you!!! Give this place a visit. You won't regret it! Tip: if you show up and the door is locked even though it's within their open hours, just knock. They're most likely in the back room. That happened to us. They just came out and unlocked it for us. If not, just call. read more

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Queens Jewelers is a wonderful family-owned business here in Redlands. Alexia met with me on numerous separate occasions to go over my specific vision for my engagement ring, and it was executed beautifully! Down to the cathedral setting and hand engraved band, every detail was perfect. I fully recommend this business. read more

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I brought my wedding ring into this jeweler because some of the diamonds were loose, but they were all still intact and clear in color when I dropped it off. I trusted them to properly secure the stones and do a routine cleaning as they have three times prior to this. I went the next day to pick it up. When I got my ring back the first time, I immediately noticed that the diamonds looked yellow and dull, which had never been an issue before. I brought it back and explained my concern, expecting them to fix it. No hesitation they said they would reclean it. I thought oh great did not question it went on about my day. I reached out to Alexa asking if my ring was ready for pick up a few hours later. This is On the second attempt - I was told that multiple diamonds had fallen out of the band during their ultrasonic cleaning. I had stated as long as they weren't damaged I understood as long as they were put back. (Although this has NEVER happened before in the ultrasonic after multiple cleanings) After I asked, "the diamonds were pretty yellow so it will be back to clear?" And she responded "yes it will." And then which prompted her to call me saying that I need to come look at my ring so I knew what she was talking about. That's when I knew something had gone wrong. I was given my ring back with a missing stone, and still no resolution to the yellowing of the diamonds. The owner said that this would be the last time he ever did two prong diamonds that he's done after this because it fell out on his care. Which I understand, things happen but there was no sorry or how can I make this better. I asked, I thought the diamond are clear in color and Alexa had stated that we all see different colors that she might see clear and I might see yellow, but her father did agree that it was yellow. He then started to blame it that there was lotion underneath my ring and that's what caused it to be yellow putting the blame on me for the outcome of the ring. He kept trying to make me look and I didn't need to look at an obvious yellow diamond - whether it was lotion or whatever the problem was return it in better condition or same. Alexa then proceeded to state "what kind of ring is this? Is this lab grown? Whoever sold this to you, should have informed you on what can occur." Then the father had stated if I had thought they were stealing from me, which I never accuse them of, but he then continued on stating my ring was worth nothing to them in value. I said this ring is very expensive and Alexa proceeded to be degrading stating we have one just like that here for under 3k saying they sold my ring to me at a wrong price. What made this situation worse was how it was handled. Instead of taking accountability, the staff was dismissive and made comments that felt unprofessional and honestly rude. I was made to feel like this was somehow normal or not a big deal, when in reality, I brought my ring in with all stones intact and left with visible damage. There was no sense of urgency, no real apology, and no clear solution offered. I had to keep bringing the ring back, and each time it came back in worse condition than before. At this point, my ring is now damaged, missing stones, and discolored--all after trusting them to fix a minor issue. A professional jeweler - especially FAMILY OWNED , I have came here numerous times you'd think they'd treat me better. I wish I would've recorded the conversation! No business should never return a ring in worse condition than it was received, especially when the entire purpose of the visit was to secure and protect it. I'm extremely disappointed not only in the quality of work but also in the lack of professionalism and accountability throughout this entire experience. I would strongly recommend being very cautious when trusting this business with valuable or sentimental. to add I took it in to Kevin Jeweler right after and they gave me a few day turn around time to fix the ring & discoloration but it will be corrected. They said ultrasonics don't loosen tongs unless it was poorly handled before hand , and the yellow in color could be from a dirty ultrasonic. + in response to the company - I am not sure who would go back to a company that didn't fix the problem not once not twice but now then can fix it a THIRD TIME! that is insane at that point. It wasn't about it being a cost. The moment they realize the second time they could do nothing for my ring is when I should've walked in, and the first line of customer service should have been that. Not argue with me and then 20 minutes later come to a resolution after you notice that I'm not dumb and I see the yellowing and I wasn't going back down. I have showed multiple people that before and after and even got a third opinion from another jewelry place and they were astonished and they agreed that why would I let them touch my ring for a third time after it keeps getting worse. read more

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Fast and efficient service in replacing watch batteries. Very friendly, accommodating and thorough.

Queens was able to make me an engagement ring in a short time span and were very friendly

This is our second custom ring from Queens! After purchasing my wedding band here a couple years ago we have come in a few times a year to get my ring cleaned and everytime they provide the best service. We recently had our first child and I wanted to begin a tradition of getting a band for each of our children when they are born that I can wear and give to them to have when they get married. We went in during my pregnancy and explained to Isel what I was looking for. She of course said they could make it and knew exactly what I wanted. When we went back to order the ring, William and Alexa helped us finalize the order. William is so knowledgable and again just like his wife, he knew exactly what I wanted. They gave us a two week turn around time and had it ready before that! We love this family owned jewlery store and are so happy to have found them. They are so sweet and great at what they do. We highly recommend them and can't wait to continue to use them in the future. read more

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Excellent service. Very kind, accommodating, friendly, and patient. The ring is beautiful and just perfect. Highly recommend!!

Again the service was great as always. Always friendly, always attentive.The ring cleaning is amazing. Highly recommend this place. all your jewelry needs PS They have some amazing jewelry in there read more

Had an amazing experience at Queen's Jewels. I purchased a beautiful 14k diamond and sapphire ring for under $1,000. This would have cost considerably more at another Jeweler. They have unique, stylish and gorgeous pieces, high-end to some real bargains. The proprietors are friendly, knowledgeable and helpful. Stop by, its a great place to shop! read more

I stopped into Queens Jewelers simply to see if they could repair a watch that had lost the pin which holds the band to the watch. The proprietor quickly replaced the tiny part at no charge. He and his associate were helpful and courteous. The shop is low-key lovely, with lots of beautiful, sparkly choices. It's easy to find and parking is available in both a small lot and on the street. Based on my interaction with the staff at Queens Jewelers, I would highly recommend you visit them for a delightful jewelry shopping experience. read more

I trusted this place because of its 5 starsI came in here a few months ago with 23 grams of 10K gold bracelets/necklaces that i wanted repaired. when I brought them in, the owner proceeded to talk me out of getting them fixed and told me that 14 karat gold would be a lot better quality so I went ahead and traded in my 23 g of gold for 9 carats of 14 karat gold. not only that, but i had to pay $300 additional dollars to exchange for the 14 GRAMS LESS of 14k. Obviously, now I am aware that I was ripped off, but at the time, i didnt know. On top of that with the 14k gold anklets, they made me 2, and they are PHYSICALLY IMPOSSIBLE to wear because they both are constantly cutting up my ankles and making them bleed. I wanted to hold off on making this review but i not only lost out on hundreds of dollars, now both of the anklets are unwearable. read more

From start to finished Queens jewelers made it so easy to pick out my fiancé's ring. They went above and beyond and I am so happy with my experience. Highly recommend read more

I've been on a hunt for an opal necklace to gift my youngest daughter for her birthday. I initially intended to purchase a gold-chain pendant I viewed online at Costco.com simply because of Costco's economical pricing & its trustworthiness. Thankfully I chose to see the necklace in person before ordering! I did not like the look & feel of the necklace. On a recommendation, I visited Queens Jewelers. Immediately upon entering, I was greeted by Isel in such a warm and caring manner. I mentioned what I was looking for & she led me to a display case filled with various beautiful opal necklaces. However, when I asked about price, I apologetically stammered that the pricing was way beyond my budget and turned towards the exit! Isel asked my budget & shared how they could work with it. Indeed they did so! I picked up my daughter's stunning opal pendant this afternoon and cannot wait to see the look on her face when she first lays eyes on it. I highly recommend this family owned business. During my two visits to the store, I witnessed such a beautiful family partnering in business. Grandpa, Dad, Mom, Brother, & Sister all servicing the community in unity. Amidst the craziness and divisiveness we're currently living in, this blessed my heart to behold. My gut tells me this family is trustworthy. Yes, they're making a living, but they're not doing so in cut-throat fashion. I'm considering having them repair my wedding ring. I've been married nearly 31 years but have not worn my ring in a couple of decades because a couple of the diamonds fell off. I have not trusted a jeweler enough to even get an estimate. Well, I trust Queens Jewelers, and I intend to take my ring in for an estimate; they are truly a gem in Redlands! read more

Queens Jewelers - Jewelry Near Me - Redlands, California

My wedding ring is 20 years old and it looks brand new! I got two estimates to repair my ring. Queens Jewelers charged me less than other estimates and returned it a week sooner than the other estimates. They were friendly and helpful. I will definitely return when I need to repair any jewelry in the future read more

We went to Queens Jewelers in Redlands to get our wedding rings. I was using an heirloom diamond from my grandmother's wedding ring, but wanted it reset in a style I had long admired. William was so lovely to work with and he made a custom ring for me that was exactly what I asked for. It's so much more beautiful than I even imagined it would be. He stayed in touch and took the time necessary to make sure everything was perfect. I'm so thrilled with my ring and absolutely recommend this lovely, local, family-owned business. read more

Queens Jewelers - Jewelry Near Me - Redlands, California

The service is impeccable! Family run business with exceptional customer service. I found the perfect ring and had the stone upgraded to a larger size. All of the work was done in house which made a difference. I couldn't be more happier with my beautiful ring and look forward to my next purchase! Oni J. read more

Queens Jewelers - Jewelry Near Me - Redlands, California

I couldn't recommend this place enough! They helped my fiancé design my dream ring, have amazing customer service and very ethical. They treat you like family and we had the best experience. Highly recommend! read more

William was very helpful and was able to fix my tiny gold chain necklace. It is a very delicate necklace and he was able to fix it quickly and was gentle with it. He charged a very reasonable price. 10/10 recommend coming here for jewelry repair. He also had a wide selection of jewelry to purchase! read more

My boyfriend had asked me to randomly get my finger sized for a ring and as I love supporting local family owned businesses I remembered this place as I always drive past it on my way to work. I had never stepped foot into a jewelry store! So I must admit I was a little intimidated. As soon as I walked in I was greeted by Alexa and Mr William himself. The owner & his daughter. They were both very warm & welcoming. I felt like I knew them all along. Later that day my boyfriend and I decided to go back and talk to them about rings and we started looking. They have a beautiful selection in many price ranges no matter your budget. I definitely recommend them for any of your jewelry needs they have amazing service! They are patient and listen and give their expert advice. I got the ring to my surprise that I fell in love with the day we initially went in and I said YES! Thank you guys so much! We will continue to do business with this wonderful family & will recommend to all our family & friends! 10/10 read more

Queens Jewelers - Jewelry Near Me - Redlands, California

Came in to get my ring appraised but the owner's wife had just left, we ended up talking about the ring and what not, William (the owner) offered to buy it and we got a deal. Usually, when going into jewelry stores, I always get a snobby greedy feeling but William was super friendly and I felt comfortable at his store. Got everything done in less than 30min. Definitely coming here to purchase other jewelry in the future! read more

I adore my ring from Queen's Jewelers. They have such a beautiful selection and unique yet classic styles. My fiance and I shopped together before he popped the question and I went with a pear shape with an under halo. To date I have not seen a ring with the same design as mine which makes me love it even more! The quality of the diamond is clear by its constant sparkle and the number of compliments I get :) Check them out for any jewelry needs! read more

Queens Jewelers - pear diamond with under halo - Jewelry Near Me - Redlands, California

I took my broke yellow gold anniversary band to Queens and they did an amazing job rebuilding it in white gold and even better sturdier than old band. I Highly recommend this family!! read more

Queens Jewelers - Jewelry Near Me - Redlands, California

I am not sure where to start!! We have been using Queens Jewelers now for at least 10 years plus. We have followed him from location to location. William stands by what he does and what he sales and we really appreciate that. I took a piece of jewelry to another place, walking distances from my office and with in a month I took it to him to repair what the prior place did and he did a beautiful job cleaning it up and I wear it all the time. Thank you William and Family for being so kind and asking about our family every time we come in. Best wished to you and your and we will be back in soon!! Scott & Sherry read more

Quick & good watch repair. They adjusted my watch to make it smaller. Only $15! Super nice couple too read more

Queens Jewelers - Watch link taken out - Jewelry Near Me - Redlands, California

Bought a custom-made engagement ring with superior workmanship at a very fair price here! More honest and open-minded than other area jewelers. Did not marginalize me as a student on a budget, but very capable of high-end work. Custom ring prices competitive with even international jewelers. Visited 3 local jewelers prior to landing at Queens. Did a lot of internet research and discussion with geographically distant friends in the business before approaching the engagement ring market - as should you, so you don't get taken for a ride. Here at Queens I found that the screening questions regarding prices and quality were answered squarely, fairly, and honestly.* Please note: I cannot recommend several other local retailers due to their pricing practices. Jewelry is an art so to be honest, it's worth whatever you are willing to pay, but I would send my brother to these guys knowing they would strike a fair deal. True story: the exact same custom ring was quoted at higher prices x2-3 times by other area jewelers.  As a millennial, lab grown and off-diamond gemstones are of interest to me. Unlike other jewelers, these guys didn't sneer at my requests for outside-the-box gemstones and were receptive to building the dream-ring however we might request. Did not upsell. Knowledgeable and honest regarding the quality of various synthetic vs natural gemstones, even when it might have meant less profit for them. I told them my price range, and they made sure I walked out with the ring without paying a dollar over what I wanted. My fiancé said yes, and I am ever-grateful to these folks at Queens. Also of note, was not at all ashamed to bring my fiancé to this establishment, it is very neat and clean. My experience with custom-made rings here: found a ring at a store that was wildly expensive, took 3 pictures of the ring (top, side, and front views), and brought reference shots to several local Jewelers. Was quoted wildly different prices, depending on the jeweler. I even checked prices against international Jewelers, to get a truly second opinion. I ended up at Queens due to price and quality of previous workmanship (ask to see their custom rings). I would have ended up paying just as much to have a jeweler in Eastern Europe make the ring, without having any guarantee of quality. William and Michael were fantastic to work with, and sent me CAD files as they worked. read more

Queens Jewelers - Custom-made Emerald Engagement Ring, Lab-grown, with Diamonds in Band - Jewelry Near Me - Redlands, California

Great family owned business! I came here for a custom engagement ring job and had a wonderful experience. The ring came out perfect! They really listen to what you want and create your vision into reality. William and Alexa were very helpful throughout the process and I was assured that I can trust them with a very important part of my future. read more

My fiancé proposed yesterday and I'm so obsessed with my ring, I had to immediately leave a review! I sent photos in the past of rings i like and they didn't have anything similar so they made the ring of my dreams. I was shocked and floored when he opened the ring box. It is more beautiful and detailed then I could have imagined. I literally cannot stop staring at it. It's day one in the office and everyone is obsessed with the ring and asking where he got it. I've gotten so many compliments. I'm soooooooo happy my face hurts from smiling. Thank you so much for making the ring of my dreams and helping my fiancé. He said it was so easy and they were so welcoming. 10/10 recommend. read more

Queens Jewelers - Custom dream ring. - Jewelry Near Me - Redlands, California

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Dropped in today to get my new watch set up and sized. I believe I met the owner, William, and he was remarkably friendly. We discussed the historical significance of the watch as he was making the adjustments. He had me in and out of the service in about 15 minutes. I will come back for more business moving in to the future. A+ read more

Coming into this new experience of ring shopping I didn't know what to expect all I know is I wanted to get my fiancé the ring that she would adore and love. Queens Jewelers exceeded all my expectations as far as their care for customer service and the selection of rings and jewelry in their inventory. The shop owners William and Aisel are two honest, caring, and hardworking people giving their clients the best of the best. Couldn't be more happier with the choice of ring and I know my fiancé loves every aspect of the ring. Thank you Queens Jewelers! read more

Great customer service! They did a phenomenal job making a custom engagement ring for me for a more than fair price. They made the ring exactly as I specified and sent me a computer generated model for me to approve or tweak before making the finished product. read more

Queens Jewelers - Custom engagement ring exactly as requested. Received a computer generated design for me to approve or tweak before making the real deal. - Jewelry Near Me - Redlands, California

Stopped by to have a couple links removed from my new watchband. I was in and out in 10 minutes, and the staff were very friendly and helpful. read more

Added a band to my wife's wedding ring. They did a great job, looks beautiful. Looking forward to my next purchase read more

Queens Jewelers - Jewelry Near Me - Redlands, California

LOVE LOVE LOVE the work they did in transforming my wedding ring!! I love having jewelry made specifically for me and the jeweler I bought my wedding ring from made my ring and I was extremely disappointed from the moment I saw it. He tried to blow it off like "Give it time, you'll grow to love it". Girls, word of advice...if it doesn't immediately take your breath away it never will. Fast forward 2 years later and I was still pining for a breathtaking ring. That's when I met William at Queens Jewelry. I was very anxious about what the outcome would be especially considering I only had a couple of pictures of what I liked and the rest was up to me explaining verbally what I wanted. But since William showed me the CAD design at each step, I was able to have input on every step of the process. This was incredibly beneficial because I was able to make changes or clarify as necessary. All in all, I got my dream ring!! Actually, my entire wedding set was customized and he got every aspect right. William has made me so happy with my custom jewelry. read more

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I have to tell you, I found this Gem In Redlands, Queens Jewelers, WOW, they fitted a Gold Coin Ring for me, and adjusted my Wife's Rolex. The service was impeccable just like the beautiful store, and the jewelry they are selling! If you are looking for first class service, and / or a beautiful piece of jewelry, do yourself a big favor, start at this store, the jewelry selection is endless, and the pricing you will love, I promise!!! read more

They WILL WORK WITH YOU I promise. I just purchased an engagement ring a few hours ago and I am a very satisfied client. Look, I know purchasing a ring is nerve-wracking for various reasons, you may not get it right ( it happens) and Let's be real, some may even feel embarrassed because of their budget. And it's ok. The amount does not matter. They will help you here. They are very friendly and you get that humble "mom's and pops" vibe because of how they treat you. They never hustled me, or pressured me, or directed me into something I didn't feel comfortable with. Be honest with them, tell them your budget and they will work with you. They have items to fit EVERY budget. With great quality stones and metals. If you get it wrong, you can come back and exchange it. They do custome work, cleaning, resizing among other services. Whatever setting, halos, and stones, they will make it happen. I went towards the later time of the day which was nice because I was the only one there. FYI.... they have plenty more stones not on display so ask about those. Highly recommended follow me and my adventures ig: @Sin_Aguayo_canelito fb: Sin aguayo canelito read more

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Very calm and collective didn't approach me in a speedy manny was more interested in what " I like " and wanted and very nice men , will and Brandon will definitely have my loyalty for all my Jewler needs read more

If you are in the pursuit of the perfect jewelry, look no further than Queens Jewelers. Hands down the best prices, selection, and customer service. They made a custom engagement ring for me and the turnaround time was exceptional and the craftsmanship was impeccable. We consistently get compliments on her ring. They are incredible people and I would highly recommend visiting them. read more

Affordable Fine Jewelry William and his wife are Excellent Jewelers. We just bought new wedding rings and the prices were amazing. They took time to show us different options and we were extremely happy with our choices. They are very service oriented and very friendly. They have been in Redlands for many years and if you want quality and affordable fine jewelry come check this place out. read more

We were shopping for a ring upgrade for our 25th anniversary. Stumbled on this gem of a store. William and his wife were the kindest and most helpful in creating my new ring. I am so pleased with how it turned out. Thank you! read more

William and Aysell helped me design the most beautiful custom engagement ring to present to my fiancée. I had been to a few of the big name jewelers while I had been shopping around and I am so glad I came across Queens Jewelers! I was able to purchase a unique engagement ring at a reasonable price. Their customer service is stellar when it comes to resizing, cleaning/polishing, and overall ongoing maintenance with any jewelry you purchase from them. We also ended up purchasing our wedding bands at Queens Jewelers. I highly recommend Queens Jewelers to anyone looking for fine jewelry. read more

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