Ozel is a family business. It was really nice to meet everyone and they we're all so kind. They are…read morelocated in downtown Redlands, at the corner of Redlands and State. We took our 6-month old baby here to get her ears pierced. We didn't realize they closed at 5 pm on a Saturday, but called the day of and Esther was able to see us, even after closing. We wanted to make sure it was as sterile as possible. The sealed kit comes with the jewelry already in the applicator - no needles and guns! Pricing is $80-150, depending on the jewelry/metal you want. Esther was amazingly patient and quick. She made sure we were good with placement and pierced her ears as fast as possible. We are so grateful we found this place! We highly recommend to other parents!!!

They repaired my Chanel Cuff. The screw had broken off in the hardware & the screw couldn't be…read morereplaced so they fastened it with epoxy glue. The work was completed seamlessly & very professionally. There's no sign of a repair or adjustment. I worked with Esther who stayed in contact & provided updates as the repair progressed. The best part was when I picked up my cuff there was no charge! This is not my first or last visit to their beautifully designed store. Thank you Ozel's esp Esther.

Very Good experience with Tekin Brothers Jewelers. Friendly,…read morehelpful and most important, excellent work and fair pricing. It took about a month to make my engagement ring and was absolutely worth the wait. Price was arranged and they simply did what they agreed to and the ring was exactly what was imagined. Absolutely will use in the future.

I've been to a lot of jewelry stores and this is the first time I've walked in to a real family…read morefeel jewelry store. The dad and his two sons are really kind and make you feel at home. They worked an amazing deal with me for a wedding ring and band. Thank you gentlemen.

I had such an enjoyable experience working with Jessi at Redlands Jewelers to customer design my…read morewedding rings. She is so creative, and professional. It was incredible to see our design ideas come to life through their computer programs. And the finished product was even better than I could have imagined.

I am so happy I came across Redlands Jewelers. Working with Jessi, my jeweler, has been the best…read moreexperience I've ever had. My custom ring was definitely a lot of back and forth, but she made it absolutely perfect exactly how I envisioned it. Honestly, the ring looks like it came straight out of a Disney movie. OMGOSH The way it sparkles Jessi is incredibly knowledgeable, patient, and truly talented. I will recommend her over and over again. I've been to Daniel's (where the quality just isn't there), Ice on the Ring, Helzberg, and Jared, and none of them felt honest or genuine. The moment I walked into Redlands Jewelers, I felt right at home. The owner is also very friendly and extremely welcoming. I'm now shopping for a wedding band, and there's no doubt I'll be going with Jessi again. I absolutely love my ring and couldn't be happier. Thank you so much, Jessi.

Merchant was really cool & offered me fair price for jewelry. 5/5 pleasure doing business withread more

I read google reviews on this business, & decided to visit Redlands. I learned they are a family…read moreowned business. The warmth they show & intellect wisdom of jewelry is impressive. I have been a dedicated customer to our LA jewelers for over 3 decades but decided to make a visit to this local store. George was very accommodating to my many questions & willing to spend almost 2 hours dedicating different ideas to what I like. He was very patient & willing to give suggestions with honesty. I did not intend to make a purchase but inquire. His son was very kind to a phone call & seemed genuine when talking to the customers. They worked with others walk-ins while I decided on my final choice. George & his son then took more time to customize the ring for me. A price was given & seemed very fair. He mentioned years ago, he was located a block from my jeweler, so I was confident he has been in the business for along time. He & my husband chatted about Turkish coffee too! Overall my experience was top notch & will highly recommend take a look at what they have to offer. Can't wait to see the beauty they will design for me! Thank you George for your time today.

Queens Jewelers is a wonderful family-owned business here in Redlands. Alexia met with me on…read morenumerous separate occasions to go over my specific vision for my engagement ring, and it was executed beautifully! Down to the cathedral setting and hand engraved band, every detail was perfect. I fully recommend this business.

I brought my wedding ring into this jeweler because some of the diamonds were loose, but they were…read moreall still intact and clear in color when I dropped it off. I trusted them to properly secure the stones and do a routine cleaning as they have three times prior to this. I went the next day to pick it up. When I got my ring back the first time, I immediately noticed that the diamonds looked yellow and dull, which had never been an issue before. I brought it back and explained my concern, expecting them to fix it. No hesitation they said they would reclean it. I thought oh great did not question it went on about my day. I reached out to Alexa asking if my ring was ready for pick up a few hours later. This is On the second attempt - I was told that multiple diamonds had fallen out of the band during their ultrasonic cleaning. I had stated as long as they weren't damaged I understood as long as they were put back. (Although this has NEVER happened before in the ultrasonic after multiple cleanings) After I asked, "the diamonds were pretty yellow so it will be back to clear?" And she responded "yes it will." And then which prompted her to call me saying that I need to come look at my ring so I knew what she was talking about. That's when I knew something had gone wrong. I was given my ring back with a missing stone, and still no resolution to the yellowing of the diamonds. The owner said that this would be the last time he ever did two prong diamonds that he's done after this because it fell out on his care. Which I understand, things happen but there was no sorry or how can I make this better. I asked, I thought the diamond are clear in color and Alexa had stated that we all see different colors that she might see clear and I might see yellow, but her father did agree that it was yellow. He then started to blame it that there was lotion underneath my ring and that's what caused it to be yellow putting the blame on me for the outcome of the ring. He kept trying to make me look and I didn't need to look at an obvious yellow diamond - whether it was lotion or whatever the problem was return it in better condition or same. Alexa then proceeded to state "what kind of ring is this? Is this lab grown? Whoever sold this to you, should have informed you on what can occur." Then the father had stated if I had thought they were stealing from me, which I never accuse them of, but he then continued on stating my ring was worth nothing to them in value. I said this ring is very expensive and Alexa proceeded to be degrading stating we have one just like that here for under 3k saying they sold my ring to me at a wrong price. What made this situation worse was how it was handled. Instead of taking accountability, the staff was dismissive and made comments that felt unprofessional and honestly rude. I was made to feel like this was somehow normal or not a big deal, when in reality, I brought my ring in with all stones intact and left with visible damage. There was no sense of urgency, no real apology, and no clear solution offered. I had to keep bringing the ring back, and each time it came back in worse condition than before. At this point, my ring is now damaged, missing stones, and discolored--all after trusting them to fix a minor issue. A professional jeweler - especially FAMILY OWNED , I have came here numerous times you'd think they'd treat me better. I wish I would've recorded the conversation! No business should never return a ring in worse condition than it was received, especially when the entire purpose of the visit was to secure and protect it. I'm extremely disappointed not only in the quality of work but also in the lack of professionalism and accountability throughout this entire experience. I would strongly recommend being very cautious when trusting this business with valuable or sentimental. to add I took it in to Kevin Jeweler right after and they gave me a few day turn around time to fix the ring & discoloration but it will be corrected. They said ultrasonics don't loosen tongs unless it was poorly handled before hand , and the yellow in color could be from a dirty ultrasonic. + in response to the company - I am not sure who would go back to a company that didn't fix the problem not once not twice but now then can fix it a THIRD TIME! that is insane at that point. It wasn't about it being a cost. The moment they realize the second time they could do nothing for my ring is when I should've walked in, and the first line of customer service should have been that. Not argue with me and then 20 minutes later come to a resolution after you notice that I'm not dumb and I see the yellowing and I wasn't going back down. I have showed multiple people that before and after and even got a third opinion from another jewelry place and they were astonished and they agreed that why would I let them touch my ring for a third time after it keeps getting worse.

Brought my engagement ring in for a resizing and Miguel made it happen! I brought it in around…read more1230pm and it was ready by 5pm. He shined and cleaned it as well. He did such a great job, I'll be bringing all of my things in to him! I can put my trust in his expertise.

Everyone who works there is so nice and helpful. Miguel does excellent work and the turnaround time…read moreis fast. The prices are excellent too. I'm a happy customer and plan to return.

My boyfriend accidentally broke his eyeglasses frame specifically the pad arm. We luckily were able…read moreto find Michael's repair shop the next day and Michael was able to help complete the repair within an hour. Additionally to the repair he went above and beyond to fix the frames ! I really appreciated his service and the cost was reasonable , if I ever needed to have a frame repair ( I hope that it doesn't happen again) I will be a returning customer.

The arm of my glasses snapped off and every eyeglasses repair location we called said the small…read morehinge piece could not be fixed to reattach the arm. I brought them into Michael Dickey Design Jeweler and he easily fixed it same day, within the next hour, for very reasonable price. Amazing job!

This Location always takes great care of us. I just went in…read morethere on 7-7-19 to get new batteries for both of my watches. Cause they had stopped ticking. The worker explained to me that one of my watches is solar powered which we had no Idea. And within minutes it started ticking again. He informed me to not let the watch be stored in complete darkness. And with my other watch my warranty had expired so I couldn't receive a free new battery. But the guy was kind enough to replace the battery anyways. I really appreciated it. Thank you kay jewlers at redlands

I had planned on shopping at this store on Sunday and I wanted to ask if I could also bring in an…read moreheirloom piece of jewelry to have it gold tested while I shopped for earrings. A 30 second question. I called repeatedly throughout the morning and afternoon, letting the phone ring more than a dozen times before the line just clicked off. No voicemail. I then went to the Kay Jewelers website and had to fill out a request for a phone call from this store and was given the option of selecting the first available time which was hours away. This told me everything I needed to know. Why would I ever buy from a store that does not value their customers? They don't even have the respect for their potential customers to answer their phone. You'd think I was calling the DMV. I'll take my shopping dollars elsewhere thank you very much; I'm sure I'll find better service at a non-corporate store.