Cancel

    Search

    Emerson Fine Jewelry

    4.8 (76 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

    Request a quote

    You can now request a quote from this business directly from Yelp

    Services - Emerson Fine Jewelry

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    8 More Services

    Jewelry reshaping or resizing

    Jewelry restoration

    Jewelry stone setting

    Watch cleaning

    Watch overhaul

    Watch part repair

    Watch part replacement

    Watch seal testing

    Emerson Fine Jewelry Photos

    You might also consider

    Recommended Reviews - Emerson Fine Jewelry

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    My engagement ring, freshly resized and cleaned by the wonderful folks at Emerson.
    Jessica Y.

    I needed a simple ring resizing after the pregnancy swelling in my hands refused to subside for three years. They took fantastic care of my ring, and the resize for perfectly Excellent customer service - they really treat you like they appreciate your concerns and your wishes. Highly recommend.

    Our custom ring.  Excellent craftsmanship and more beautiful than we could've dreamed.
    Chris N.

    We're a few years late in leaving this review, but we had and continue to have an amazing experience and feel the need to share! We were in search of a jeweler to make a custom engagement ring: something small, elegant, and nonobtrusive to suit my wife's dainty hand and clumsy nature. From the moment we met, Paul Emerson and Landon Morris were courteous, professional, and trustworthy. Unlike all the other jewelers we had visited, they were focused on helping us realize our vision -- they affirmed our choices and made no attempts to upsell. They answered our many questions with expertise and incredible transparency. They were even eager to help select a diamond according to my very particular specifications. It's this attitude of customer care that sets them apart. We received frequent communications clarifying our wishes and updating us on the progress. Despite short notice, they gracefully met the deadline with time to spare. We were informed that the work wouldn't be done until we were completely satisfied, but the end product was perfect beyond expectation. It's beautiful and unique, exudes elegance, and looks so delicious that my wife is often tempted to eat it. We were so impressed, we had our wedding bands done here as well. Again, at every step, they ensured we were getting exactly what we wanted. Each piece was priced very reasonably as well, especially considering the excellent service we received. Every time we return to the store, we're greeted by name with a friendly smile. They've made a lifetime customer out of us, especially with free cleanings (also free from pressure to make other purchases). To anyone searching for a jeweler exemplifying the utmost standards of care and craftsmanship, we give Emerson our highest recommendation.

    Mother of pearl ring with diamonds in a white gold setting.

    I received a beautiful ring this year for Mother's Day but needed to be sized. It was a Mother of Pearl with diamonds in a white gold setting. I think it is beautiful. Emerson's staff was professional and customer service was exceptional. I will definitely refer friends and family and I will go back for any additional jewelry I buy in the future. Thank you to the kind ladies in the store who helped me.

    Stephanie M.

    Lovely store, great people... I walk by the store every day and it's beautiful, classy and well put together. Great selection and they have a factory in the back where they can literally fix anything and customize whatever you want. Highly recommended!!!

    Beautiful ring. Nearly as cute as my baby!
    Jennifer G.

    Best jewelry store in Redlands. Excellent service and always very friendly. Open and ready to help answer all my questions and glad to teach me about diamonds. They always polish and clean my ring! Love them!

    Ruby R.

    A very lively store- lots of love and good humor! The sales people are knowledgeable and polite- I won't buy my jewelry anywhere else. Thank you for everything I'll be seeing you soon to purchase my matching wedding band!

    Kimberly Juniors (Kimberly Crest pendant)

    Thank you so much to Emerson Fine Jewelry for the beautiful and elegant Kimberly Crest pendant that you designed for our Kimberly Juniors Board of Trustees (see photo I uploaded to your listing). Special thanks to Paul Emerson for your kindness and the generous gift of your time, talent, and resources and all the time you spent with us creating the "just right" perfect piece for our organization. A special thank you to Vanessa Yang, as well, for all your talented designs and patience. The finished piece is exquisite and a wonderful symbol and reflection of this 100 + years Redlands tradition! I am honored to have received one of the beautiful pendants at the Kimberly Juniors Annual Meeting in May for my past service as the Kimberly Juniors Board of Trustees President. Thank you KJs and thank you Emerson Fine Jewelry!

    Appreciate the letter !

    See all

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    9 months ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 1
    Love this 2
    Oh no 0
    Photo of Vic S.
    0
    133
    7

    2 years ago

    Business owner information

    Photo of Kelly E.

    Kelly E.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ira M.
    7
    39
    6

    2 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Thank you Sandra! We're so glad you had a wonderful experience!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R T.
    0
    5
    0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chris N.
    196
    39
    65

    6 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Thank you Lorraine so much for your 5 stars we really appreciate it!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amanda F.
    619
    22
    19

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Kelly E.

    Kelly E.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Kyle C.

    Kyle C.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 4
    Thanks 0
    Love this 3
    Oh no 0

    16 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Emerson Fine Jewelry

    Review Highlights - Emerson Fine Jewelry

    We walked by Emerson and Farrar and met Paul, who was analyzing the ring and noticed a lot of defects in the ring.

    Mentioned in 18 reviews

    Read more highlights

    You might also consider

    Queens Jewelers

    Queens Jewelers

    4.9
    (99 reviews)
    $$$

    Queens Jewelers is a wonderful family-owned business here in Redlands. Alexia met with me on…read morenumerous separate occasions to go over my specific vision for my engagement ring, and it was executed beautifully! Down to the cathedral setting and hand engraved band, every detail was perfect. I fully recommend this business.

    I brought my wedding ring into this jeweler because some of the diamonds were loose, but they were…read moreall still intact and clear in color when I dropped it off. I trusted them to properly secure the stones and do a routine cleaning as they have three times prior to this. I went the next day to pick it up. When I got my ring back the first time, I immediately noticed that the diamonds looked yellow and dull, which had never been an issue before. I brought it back and explained my concern, expecting them to fix it. No hesitation they said they would reclean it. I thought oh great did not question it went on about my day. I reached out to Alexa asking if my ring was ready for pick up a few hours later. This is On the second attempt - I was told that multiple diamonds had fallen out of the band during their ultrasonic cleaning. I had stated as long as they weren't damaged I understood as long as they were put back. (Although this has NEVER happened before in the ultrasonic after multiple cleanings) After I asked, "the diamonds were pretty yellow so it will be back to clear?" And she responded "yes it will." And then which prompted her to call me saying that I need to come look at my ring so I knew what she was talking about. That's when I knew something had gone wrong. I was given my ring back with a missing stone, and still no resolution to the yellowing of the diamonds. The owner said that this would be the last time he ever did two prong diamonds that he's done after this because it fell out on his care. Which I understand, things happen but there was no sorry or how can I make this better. I asked, I thought the diamond are clear in color and Alexa had stated that we all see different colors that she might see clear and I might see yellow, but her father did agree that it was yellow. He then started to blame it that there was lotion underneath my ring and that's what caused it to be yellow putting the blame on me for the outcome of the ring. He kept trying to make me look and I didn't need to look at an obvious yellow diamond - whether it was lotion or whatever the problem was return it in better condition or same. Alexa then proceeded to state "what kind of ring is this? Is this lab grown? Whoever sold this to you, should have informed you on what can occur." Then the father had stated if I had thought they were stealing from me, which I never accuse them of, but he then continued on stating my ring was worth nothing to them in value. I said this ring is very expensive and Alexa proceeded to be degrading stating we have one just like that here for under 3k saying they sold my ring to me at a wrong price. What made this situation worse was how it was handled. Instead of taking accountability, the staff was dismissive and made comments that felt unprofessional and honestly rude. I was made to feel like this was somehow normal or not a big deal, when in reality, I brought my ring in with all stones intact and left with visible damage. There was no sense of urgency, no real apology, and no clear solution offered. I had to keep bringing the ring back, and each time it came back in worse condition than before. At this point, my ring is now damaged, missing stones, and discolored--all after trusting them to fix a minor issue. A professional jeweler - especially FAMILY OWNED , I have came here numerous times you'd think they'd treat me better. I wish I would've recorded the conversation! No business should never return a ring in worse condition than it was received, especially when the entire purpose of the visit was to secure and protect it. I'm extremely disappointed not only in the quality of work but also in the lack of professionalism and accountability throughout this entire experience. I would strongly recommend being very cautious when trusting this business with valuable or sentimental. to add I took it in to Kevin Jeweler right after and they gave me a few day turn around time to fix the ring & discoloration but it will be corrected. They said ultrasonics don't loosen tongs unless it was poorly handled before hand , and the yellow in color could be from a dirty ultrasonic. + in response to the company - I am not sure who would go back to a company that didn't fix the problem not once not twice but now then can fix it a THIRD TIME! that is insane at that point. It wasn't about it being a cost. The moment they realize the second time they could do nothing for my ring is when I should've walked in, and the first line of customer service should have been that. Not argue with me and then 20 minutes later come to a resolution after you notice that I'm not dumb and I see the yellowing and I wasn't going back down. I have showed multiple people that before and after and even got a third opinion from another jewelry place and they were astonished and they agreed that why would I let them touch my ring for a third time after it keeps getting worse.

    Kay Jewelers

    Kay Jewelers

    2.8
    (34 reviews)
    $$$

    This Location always takes great care of us. I just went in…read morethere on 7-7-19 to get new batteries for both of my watches. Cause they had stopped ticking. The worker explained to me that one of my watches is solar powered which we had no Idea. And within minutes it started ticking again. He informed me to not let the watch be stored in complete darkness. And with my other watch my warranty had expired so I couldn't receive a free new battery. But the guy was kind enough to replace the battery anyways. I really appreciated it. Thank you kay jewlers at redlands

    I had planned on shopping at this store on Sunday and I wanted to ask if I could also bring in an…read moreheirloom piece of jewelry to have it gold tested while I shopped for earrings. A 30 second question. I called repeatedly throughout the morning and afternoon, letting the phone ring more than a dozen times before the line just clicked off. No voicemail. I then went to the Kay Jewelers website and had to fill out a request for a phone call from this store and was given the option of selecting the first available time which was hours away. This told me everything I needed to know. Why would I ever buy from a store that does not value their customers? They don't even have the respect for their potential customers to answer their phone. You'd think I was calling the DMV. I'll take my shopping dollars elsewhere thank you very much; I'm sure I'll find better service at a non-corporate store.

    Emerson Fine Jewelry - jewelry - Updated June 2026

    Loading...
    Loading...
    Loading...