Ozel Jewelers

(77 reviews)

•$$$

Some day I will probably forget what they did or what was said, but I will never forget how they…read moremade me feel. "Special!" These beautiful young ladies are angels without wings.

Great experience! Scott was friendly, knowledgeable, and made the whole process easy. He helped me…read morefind the perfect rings for fiancée and I without any pressure. Excellent customer service. I would definitely recommend this jewelry shop!

Tekin Brothers Jewelers

(189 reviews)

Very Good experience with Tekin Brothers Jewelers. Friendly,…read morehelpful and most important, excellent work and fair pricing. It took about a month to make my engagement ring and was absolutely worth the wait. Price was arranged and they simply did what they agreed to and the ring was exactly what was imagined. Absolutely will use in the future.

I've been to a lot of jewelry stores and this is the first time I've walked in to a real family…read morefeel jewelry store. The dad and his two sons are really kind and make you feel at home. They worked an amazing deal with me for a wedding ring and band. Thank you gentlemen.

Redlands Jewelers

4.2

(79 reviews)

I had such an enjoyable experience working with Jessi at Redlands Jewelers to customer design my…read morewedding rings. She is so creative, and professional. It was incredible to see our design ideas come to life through their computer programs. And the finished product was even better than I could have imagined.

The staff at Redlands Jewelers really understand the words "customer service." Besides being…read morefriendly, helpful and courteous, they are knowledgeable about their products. Even when there is a delay in completing any work, those details are communicated to you. I always look forward to visiting the store, and I highly recommend them.

Redlands Diamond District

(98 reviews)

Merchant was really cool & offered me fair price for jewelry. 5/5 pleasure doing business withread more

I read google reviews on this business, & decided to visit Redlands. I learned they are a family…read moreowned business. The warmth they show & intellect wisdom of jewelry is impressive. I have been a dedicated customer to our LA jewelers for over 3 decades but decided to make a visit to this local store. George was very accommodating to my many questions & willing to spend almost 2 hours dedicating different ideas to what I like. He was very patient & willing to give suggestions with honesty. I did not intend to make a purchase but inquire. His son was very kind to a phone call & seemed genuine when talking to the customers. They worked with others walk-ins while I decided on my final choice. George & his son then took more time to customize the ring for me. A price was given & seemed very fair. He mentioned years ago, he was located a block from my jeweler, so I was confident he has been in the business for along time. He & my husband chatted about Turkish coffee too! Overall my experience was top notch & will highly recommend take a look at what they have to offer. Can't wait to see the beauty they will design for me! Thank you George for your time today.

Queens Jewelers

4.9

(99 reviews)

•$$$

Queens Jewelers is a wonderful family-owned business here in Redlands. Alexia met with me on…read morenumerous separate occasions to go over my specific vision for my engagement ring, and it was executed beautifully! Down to the cathedral setting and hand engraved band, every detail was perfect. I fully recommend this business.

I brought my wedding ring into this jeweler because some of the diamonds were loose, but they were…read moreall still intact and clear in color when I dropped it off. I trusted them to properly secure the stones and do a routine cleaning as they have three times prior to this. I went the next day to pick it up. When I got my ring back the first time, I immediately noticed that the diamonds looked yellow and dull, which had never been an issue before. I brought it back and explained my concern, expecting them to fix it. No hesitation they said they would reclean it. I thought oh great did not question it went on about my day. I reached out to Alexa asking if my ring was ready for pick up a few hours later. This is On the second attempt - I was told that multiple diamonds had fallen out of the band during their ultrasonic cleaning. I had stated as long as they weren't damaged I understood as long as they were put back. (Although this has NEVER happened before in the ultrasonic after multiple cleanings) After I asked, "the diamonds were pretty yellow so it will be back to clear?" And she responded "yes it will." And then which prompted her to call me saying that I need to come look at my ring so I knew what she was talking about. That's when I knew something had gone wrong. I was given my ring back with a missing stone, and still no resolution to the yellowing of the diamonds. The owner said that this would be the last time he ever did two prong diamonds that he's done after this because it fell out on his care. Which I understand, things happen but there was no sorry or how can I make this better. I asked, I thought the diamond are clear in color and Alexa had stated that we all see different colors that she might see clear and I might see yellow, but her father did agree that it was yellow. He then started to blame it that there was lotion underneath my ring and that's what caused it to be yellow putting the blame on me for the outcome of the ring. He kept trying to make me look and I didn't need to look at an obvious yellow diamond - whether it was lotion or whatever the problem was return it in better condition or same. Alexa then proceeded to state "what kind of ring is this? Is this lab grown? Whoever sold this to you, should have informed you on what can occur." Then the father had stated if I had thought they were stealing from me, which I never accuse them of, but he then continued on stating my ring was worth nothing to them in value. I said this ring is very expensive and Alexa proceeded to be degrading stating we have one just like that here for under 3k saying they sold my ring to me at a wrong price. What made this situation worse was how it was handled. Instead of taking accountability, the staff was dismissive and made comments that felt unprofessional and honestly rude. I was made to feel like this was somehow normal or not a big deal, when in reality, I brought my ring in with all stones intact and left with visible damage. There was no sense of urgency, no real apology, and no clear solution offered. I had to keep bringing the ring back, and each time it came back in worse condition than before. At this point, my ring is now damaged, missing stones, and discolored--all after trusting them to fix a minor issue. A professional jeweler - especially FAMILY OWNED , I have came here numerous times you'd think they'd treat me better. I wish I would've recorded the conversation! No business should never return a ring in worse condition than it was received, especially when the entire purpose of the visit was to secure and protect it. I'm extremely disappointed not only in the quality of work but also in the lack of professionalism and accountability throughout this entire experience. I would strongly recommend being very cautious when trusting this business with valuable or sentimental. to add I took it in to Kevin Jeweler right after and they gave me a few day turn around time to fix the ring & discoloration but it will be corrected. They said ultrasonics don't loosen tongs unless it was poorly handled before hand , and the yellow in color could be from a dirty ultrasonic. + in response to the company - I am not sure who would go back to a company that didn't fix the problem not once not twice but now then can fix it a THIRD TIME! that is insane at that point. It wasn't about it being a cost. The moment they realize the second time they could do nothing for my ring is when I should've walked in, and the first line of customer service should have been that. Not argue with me and then 20 minutes later come to a resolution after you notice that I'm not dumb and I see the yellowing and I wasn't going back down. I have showed multiple people that before and after and even got a third opinion from another jewelry place and they were astonished and they agreed that why would I let them touch my ring for a third time after it keeps getting worse.

Redlands jewelry and repair

(8 reviews)

Brought my engagement ring in for a resizing and Miguel made it happen! I brought it in around…read more1230pm and it was ready by 5pm. He shined and cleaned it as well. He did such a great job, I'll be bringing all of my things in to him! I can put my trust in his expertise.

Everyone who works there is so nice and helpful. Miguel does excellent work and the turnaround time…read moreis fast. The prices are excellent too. I'm a happy customer and plan to return.

Michael Dickey Design Jeweler

(103 reviews)

My boyfriend accidentally broke his eyeglasses frame specifically the pad arm. We luckily were able…read moreto find Michael's repair shop the next day and Michael was able to help complete the repair within an hour. Additionally to the repair he went above and beyond to fix the frames ! I really appreciated his service and the cost was reasonable , if I ever needed to have a frame repair ( I hope that it doesn't happen again) I will be a returning customer.

The arm of my glasses snapped off and every eyeglasses repair location we called said the small…read morehinge piece could not be fixed to reattach the arm. I brought them into Michael Dickey Design Jeweler and he easily fixed it same day, within the next hour, for very reasonable price. Amazing job!

Kay Jewelers

2.8

(34 reviews)

•$$$

I had planned on shopping at this store on Sunday and I wanted to ask if I could also bring in an…read moreheirloom piece of jewelry to have it gold tested while I shopped for earrings. A 30 second question. I called repeatedly throughout the morning and afternoon, letting the phone ring more than a dozen times before the line just clicked off. No voicemail. I then went to the Kay Jewelers website and had to fill out a request for a phone call from this store and was given the option of selecting the first available time which was hours away. This told me everything I needed to know. Why would I ever buy from a store that does not value their customers? They don't even have the respect for their potential customers to answer their phone. You'd think I was calling the DMV. I'll take my shopping dollars elsewhere thank you very much; I'm sure I'll find better service at a non-corporate store.

Went in to look at the event they had for Le Vian and Dustin helped us…read more He was so great and patient with all our questions. He was friendly and extremely professional. We had a great experience and will be returning for the next event!

Shop Suey Boutique

4.7

(15 reviews)

I've been coming to Shop Suey Boutique for years, and it's always one of my favorite spots in…read moreRedlands. They have the cutest outfits and accessories, and the staff is always so kind and welcoming. I also love their event nights, like wreath making and mahjong. Most recently, I scheduled a color analysis party with Heather for my friends and family. I thought it would just be a fun activity to do together, but it was actually so much more! We learned a lot about our own seasons and color palettes, Heather was incredibly professional, and we had way more fun than we expected. I totally recommend getting your color analysis done ASAP. It will change your life!

Excellent selection of really nice things for the ladies. Service is low key, but attentive. Bought…read moretwo dresses for my adult daughters. Very, very pleased with the patterns, colors, and cuts, as were the girls. Will definitely be back.

Van Craeynest

(5 reviews)

My husband and I both own a Van Craeynest wedding band. His is over 20 years old. We love the…read moreromantic style and the knowledge that this type of ring is based on 19th century designs. Recently a stone was lost from the setting on my ring. I really appreciated how Paul offered to change the setting to make the diamonds more secure. Many thanks.

My wife and I purchased one of his rings 24+ years ago when Larry was in San Francisco and she…read morestill loves it today. Larry was very thoughtful, considerate and patient as we looked at everything he had. He actually took us through a tour of his shop explaining in detail the differences between the old world craft and what they make now in a high volume. The striking process is so much superior to the molding process that the added strength creates a ring that will last a lifetime without showing noticeable wear. My wife ring looks exactly like we purchased it 24+ years ago.

Inland Jewelry Appraisals

(1 review)

Jessica is very professional and knowledgeable. She helped me with the appraisal of special…read moreheirlooms, and was friendly and helpful. I highly recommend Inland Jewelry Appraisals.

From the owner: Inland Jewelry Appraisals provides independent, USPAP-compliant jewelry appraisals for insurance…read morecoverage, estate and probate matters, divorce and equitable distribution, and resale planning. Appraisals are prepared by a certified gemologist with over 20 years of experience in the jewelry industry, including fine jewelry, diamonds, colored gemstones, antique and period jewelry, and luxury watches. The appraisal process is thorough, transparent, and research-based, with each report prepared in accordance with professional appraisal standards and designed to meet the requirements of insurance companies, attorneys, courts, and financial institutions. Inland Jewelry Appraisals operates independently, ensuring unbiased opinions of value without pressure to buy, sell, or replace jewelry. Services are available by appointment and offered as a mobile concierge service, allowing clients to have their jewelry appraised privately and conveniently at their chosen location throughout the Inland Empire and Southern California. Consultations and gemstone identification services are also available. Clients often seek appraisal services during important life events, and Inland Jewelry Appraisals is committed to clear communication, discretion, and accurate documentation to support informed decision-making.

Jeffersons Clock Repair

4.9

(49 reviews)

This is an update...Clock has been running perfectly and keeping exact time. Thank you Josh! I…read morehope Yelp fixes it communication issues!

Had Joshua over today for a house call to service our 13 year old Ridgeway. Josh was on time and…read morewent right to work inspecting the clock and said it did not need a cleaning and proceeded to just lubricate the gears, latches, etc. adjusted and tested the chimes. He could've told me it needed cleaning when it really didn't but because of his honesty I paid only for the house call (very reasonable) and my clock continues to run better than ever now. He also educated us on a few points on caring for our clock and answered questions that we had. We will have Josh back again in 3 years as he recommended. We now have a lifetime "doctor" for our beautiful timepiece!

Tekin Brothers Jewelers

(189 reviews)

Finishing Touch Engraving

(4 reviews)

I took a gift in to be engraved and they did exactly what I asked for and it looks SO good. I am so…read morehappy with the result and will definitely be recommending to others/coming back in the future for engraving needs. Great service, quality, and value! And the pups in the shop are the cutest.

The Best engraving shop Ever!!! Totally pleased with the…read morequality and friendly atmosphere Thankyou

A Gift Of Time

3.7

(25 reviews)