If there was a "negative star" rating that would be appropriate. These people are hacks. The…read morereceptionist is rude. They don't answer the phone or return email more than half the time. And they didn't do my taxes accurately. Avoid at all costs.

I have been using this company for years before it even changed hands …read more I don't think many people are happy with tax people unless they're getting a tax refund. But the bottom line is they do a decent job at a decent price and getting business taken care of as what they do.

Jackson county residents.... DO NOT TAKE YOUR TAXES TO "ELITE TAX" IN EAGLE POINT…read more She did my daughter's taxes in JANUARY, charged her $400 (for 30 minutes of work) & NEVER FILED THEM!!!! she blocked me from her page!!

Amazing ladies that work there to start off! Did my taxes super quick and on top of it did an…read moreamazing job to get my the best tax return. Highly recommend!

After slogging it out for years with the wrong accountant, we were referred to Dwaine and are so…read moregrateful we went with him. He helped us clean up a mess from a previous year and get all the credits we had coming and saved us from financial disaster. REALLY!! In the two years since he has done a great job as well, we always feel confident that he has down a thorough job and cares. : )

Rude, rude, rude. Called to see if I could get some assistance from them to manage an accounting…read moreissue. The woman answered the phone was rude and condescending. She asked if I was one of their clients and I said no. She than made a sound like someone who was being annoyed. I think what I was asking was to simple for them and I would not be worth taking on. She didn't even ask if we wanted to be a client. Let me tell you we own 4 properties we are retired Dr & nurse our current CPA is getting ready to retire himself. Guess where we are not going to go? Even if they didn't want to do my accounting just being nice would have made me think about using them in the future.

Most unprofessional accounting firm we have ever used. Took six months to file our taxes. They…read morefiled an extension the day before they were due, we had all our papers to them In February. Several errors caused additional delays than an IRS audit. No help with the audit, the audit was again from another error from the previous year in filing for more than allowed mortgage interest. The audit cost us over 5000.00 in fines with the IRS. They also made an error on our business tax forms which they gave us to file for the wrong year. After Russ told us there was NO WAY they could have done that, they made me prove it. After several hours on the phone with Oregon Dept of Revenue, and getting pictures of the documents that Russ sent us to file. I sent Russ the proof. No apology no nothing. They take no responsibility for their actions. I would not Recommend for personal or professional accounting.

Plan way ahead if you want these accountants to do your taxes…read more After running into some difficulties with the forms required for our small business, we took in our documents (all organized and with the actual accounting work already done). It took FOUR MONTHS to complete our return. Obviously, they are too busy to take on new clients, so you'd be better off taking your business elsewhere. Thanks to Cramer & Associates, we owe over $2,000 to the IRS for late filing penalties. To add insult to injury, when I called them today to get help in filing an abatement, I was told that, sure, they could contact the IRS for us, FOR AN ADDITIONAL FEE, but they can't get to it right away.

Wow, found out Randy hands off some of his work to accountants whom are working from home due to…read moreCovid 19. Doing my taxes off site does not set well with me. Privacy with the information relayed is seriously in question here to me. When asked for status on taxes I was immediately told they are in process with an accountant working from home due to Covid 19 and has children so is only working part time. Children come first was boldly stated to me. I understand the Covid 19 issue, I asked again and several times was told in process and when asked when the taxes would be completed, I was told no answer to that and an extension had been filed for the May term and would be extended after that should the taxes not be completed at the term time. So the person I spoke with became very defensive at my insisting for a time line and said in this case we should just disengage. I did not choose to disengage, only asked for the status. Asked to have the CPA contact me. Call ended. 10 minutes later or less I received call thinking it was the CPA . Wrong. It was the secretary who advised me we had been disengaged and to pick up my paperwork. When I did pick up my paperwork I stated I was not being rude, but I was clearly asking for a report and no one wanted to admit nothing had been done. It was easier to just get rid of me. I requested to speak to the CPA and have him contact me. Nothing, no call no explanation, nothing. So if you want your taxes done by the CPA or by an outside accountant in their home, you make the choice. I will not give this service a good rating. Not by a long shot. Yes, I am a firm person and deserved a better response than to just tell me we are disengaged. They might as well have just told me to go f.... myself if I wasn't satisfied with their response. WWJD.

Randy has always been great and providing accounting assistance at a good price. I have used him…read morefor the past 6 years and he has made dealing with my mother and grandmothers estates a breeze when it comes to the taxes side of things. Randy is great and providing a personal experience and makes me feel important at his business. Even though I have moved to CA I still use him because I have yet to find a more professional and polite CPA.

I was highly impressed with the professionalism of this office. They helped me out immensely and…read moreeased my mind when it came to helping me with my grandfathers estate taxes. Kristy Dinsdale helped me get everything set up with ease, she is a delight! I would highly recommend them to anyone.

Zach Schorr Tax Associate "is our go to guy" for the last 3 tax years! The team that John Warekois…read morehas built to serve our community are knowledgeable and competent....I trust this office so much that I have referred personal friends, family and even a church. See you next year!!! Thank you.

Susan Kennedy has purchased this business in late 2023. We approached the former owner for tax help…read moreand she turned us over Kennedy as the incoming owner. Kennedy was to help us with a tax payment shortage we made by mistake to both iRS and Oregon. She completed the IRA portion but did not do the state part as promised.

Susan prepared my taxes with clear guidance. Answered all my concerns. I highly recommend…read moreIcenhowers tax service to anyone that wants an experienced tax preparer that will take the time to help take the stress out of your filling your taxes .

I am so happy I went to Tammy Hastings for my taxes. Because I did not have Oregon state taxes…read moretaken out last year, I owed tax. Thanks to Tammy I didn't owe as much as I thought I would. She was very professional as well as being a very nice lady! I highly recommend her tax service. She even made me papers to pay this years state taxes in advance in 4 payments. That was really helpful to me and greatly appreciated.

I have had the privilege of knowing Tammy and Mark Hastings as close and trusted friends for more…read morethan 25 years and have worked with Tammy professionally for the past 10 years. Her integrity, expertise, responsiveness, attention to detail, quality and commitment is 2nd to none. Tammy's proactive engagement and gentle nudging helps keep me on track with regard to our business taxes and accounting needs as well as our personal taxes. Her positive attitude and amiable disposition make Tammy an absolute pleasure to work with. She is definitely worthy of a 5 Star rating and then some! You would be most fortunate to have Tammy on your team!