The people who work there very professional and very nice and friendly they always take the time to…read moresay hi

Professional. Friendly. Knowledgable. Helpful. Daniella…read morehelped us set up a new account answered our questions.

If i could do a negative star i definitely would. The receptionist is horrible i have had a car…read moreloan for nearly 3 years and never missed a single month. I lately have had life threatening emergent surgery and this girl seriously threatened repossession of my daughter's truck after not missing a single payment in 3 YEARS!!!! HONESTLY THE WORSE COMPANY in Grants Pass, if you want harresment and poor customer service then sure call them up, otherwise there is other options out there!!! WORST CUSTOMER SERVICE FROM ANY COMPANY I HAVE WORKED WITH IN MY LIFE ( and remember I have never missed a payment ) FYI apparently if your 1 day late they will repossess your vehicle. Be careful with this company everyone.

as a veteran i highly recommend united finance!!!! they have gone above and beyond for me, and work…read morewith me more than any other insurance company ever!!!! best insurance company of all times!!!!! anthony ortega

Laura Mercier is an exceptional realtor and someone we've been fortunate to work with since…read moreDecember 2025. She brings a rare combination of deep industry knowledge, genuine warmth, and true professionalism. Because she also works with Guild Mortgage to help with mortgages, Laura understands the complexities of financing and the home‑buying process better than anyone we've met. She navigates challenges effortlessly and explains every step clearly. Laura is pleasant, positive, energetic, and incredibly helpful. She took the time to understand our needs, our preferences, and what we hoped our next chapter would look like. Her insight into the Medford area -- as a longtime local who lives here with her husband -- was invaluable. She made the entire process of finding and purchasing our dream home feel easy, even when it wasn't. We give Laura our highest possible recommendation. If you want a knowledgeable, dedicated, and truly outstanding realtor, you will not find anyone better.

Superb attention to quality service. Never ever have to wonder what is going on with the process…read moreand never a client lost. My favorite and go to mortgage brokerage.

I've deat with all local branches of Key Bank in both business and personal banking for more than a…read moredecade, and have yet to have dealings with anyone who didn't go out of their way to take care of my financial requirements. The branch managers have been generous with their time, and quick to suggest helpful alternatives, upgrade accounts to reduce my expenses or provide more appropriate service, and act less as sales people than fudiciary guides. I've had accounts with nearly every bank in Medford over the past 50 years, usually changing for better rates or policies that shifted over time. Key Bank locally has been consistently the most helpfui and accessible.

The Kenyans is probably the worst bank of them all everyone was so annoying, people shouting in my…read moreear and homeless people sitting at the front door asking you for money before you enter

In dealing with this entity regarding a Living Trust, I found it far more difficult to interact…read morewhen one is out of state. I've dealt with several financial institutions and while they are detailed and competent? I believe they are s l o w to some degree. It seems their "mother" office is located out of Florida and this may be the root issue, I'm not sure. They were sufficient, but not the BEST I have dealt with to date in general service.

Zero customer service. Only cares about the commission. Terrible communications after a policy if…read morewritten. Never available when you call. Atrocious rep.

Have been trying to cancel a business account and Ken has not returned a single call and I am still…read moregetting bills for an account I no longer need since the business ended 12/31/23. The renewal is for 4/27/24 and I have been reaching out to cancel since March. He does not return calls is waiting for the renewal to go thru so he gets paid. Corporate said their hands are tied since he has to do the cancellation. I have Allstate for my Home and Auto but My agent is in Eugene because in the last 32 years I have owned my home, Grants Pass has not provided decent customer service so I had to switch to an office that actually works for their clients. As a Real Estate person, Part of my job is assisting my buyers to get home owner's insurance for their new home. I will be removing Ken from my preferred vendor email I send to all my potential buyer's. I don't want then to endure the treatment I have had to deal with. Frustration from leaving messages and waiting. I hope he figures it out before his business suffers. Julie L.

Jena and the crew at Diversity Lending are the best. I am a first time home buyer and they took me…read moreunder their wing, and helped me to navigate my home purchase. I truly would of been lost without their support. When I called or text I always had an answer immediately or in a short time. I was so very lucky to find Diversity Lending!

Jena and team are wonderful. Knowledgeable , timely , professional , honest and very kind…read more Buying a home or refinancing can be stressful. However, Diversity makes the process understandable and places the right expectations and time lines. I've been in the industry for over 15 years and have referred several family and friends to Diversity. They have exceeded expectations each time. I strongly recommend them.

Just had an event laugh at my question, very unprofessional since my question was very legitimate,…read morethen call back and just got more excuses to avoid getting their friend in trouble which it's joule not being a big deal if they would have just listen to my request and have just move forward with it, just as simple as that rather then trying to excuse it and made me feel worst then comfortable that my account it's in good hands which I don't at this point.

Great Service, Rob Swallow is awesome for my personal insurance, and Reggie Jones is great for…read morehealth coverage. I have the best coverage for the best price. Highly Recommend!