Terrible customer service and outright fees on all their products and services…read more Don't do business with this branch

Beware - the drive-thru ATM is not supported by Wells Fargo even though they have their logo on it…read moreand it's in their drive-thru. The ATM did not return my card, did not give me the cash I asked for, but it deducted it from my account and SHREDDED MY CARD. Asking the Wells Fargo teller to get the ATM tech to help, they said they don't support that ATM... and don't have a number for the company that does support it! They gave me their own complaint phone number. I called them, explained the situation and THEY TOO said they can't help me. The company is in Roseburg and it would take at least 24 hrs to get to the ATM but they won't do it if it is not a Wells Fargo card. Not only was the equipment on their property faulty, they were completely unhelpful to remedy the situation or assist me in fixing this.

Professional. Friendly. Knowledgable. Helpful. Daniella…read morehelped us set up a new account answered our questions.

I wish I would have got the Tellers name. She was very…read morehelpful went above and beyond, helped my Son get his Routing Number and Acct Number for Direct Deposit. He has never had checks so she printed him out some. Very pleasant and very helpful.

In general, the tellers are not very helpful or knowledgeable about their own products. Being…read morereferred to the manager resulted in them having to call someone else and then hand me the phone to discuss the questions I had with my HELOC. The lady on the phone constantly interrupted me and talked over me. I'm beginning to think that the stereotypes about GenZ are factual. Some of them seem aloof and distant and socially awkward. The ATM is also periodically unreliable and not working which requires me to go inside to get cash. There's one other bank in town and after 8 years with this bank, I think I'll investigate a change.

This is the absolute worst chase location I have been to. I sat in the drive through for over 10…read moreminutes because the lady in front of me and the lady working were as slow as molasses, which put it past 5:00. I know the lady in the window saw me and as soon as the person in front of me moved on she left the window and just like that she walked away and I wasn't helped. What a waste Of my time.

Since returning from overseas, I have closed my account here and opened one at Rogue Credit union…read moredue to the platinum credit card emptying my account with charges, and the customer representative being rude and unhelpful while also telling me she could not wait to retire. Online- a fraud team rep was unclear about how many bank accounts my elderly parents had when I was helping them to understand what was going on. Chase allowed a con artist to take 10,000 cash out of the account inside the branch, with a withdrawal slip that had obvious handwriting differences.

Worst customer service I have ever had let alone at a bank. If I wasn't a lifelong customer since…read morebefore WaMu I would pull all my cash out today and walk across the street to anybody else.

All I can say is the mission statement about Rogue Credit Union "Members" is either fiction or…read moresimple BS. I'm in month 3 of a dispute of a charge on my CC. The "Automated" process is a dead end. Get help in the downtown Ashland branch? No such luck. To speak with someone I had to file a complaint with the BBB. So be it. I feel sorry for the tellers in the downtown branch. They seem to change every 2-3 weeks? Always nice, friendly, but can only make money deposits or withdrawals. Imagine getting a threatening letter on Rogue Credit Union letterhead, taking it to a branch and being told that isn't RCU? That's "Third Party" in Texas? Huh? No name or business number. I'm not buying it.

This is a great full service bank with strong community values. They support programs to improve…read moremembers' ability to save, to encourage youth to save and become financially competent, and customer service is always friendly. Sometimes there is a short wait because they are a favorite local institution with many customers.

Well don't make a purchase on your visa card Rogue will not dispute even if product brand new…read morewasher was used 6 times max from Jan 22 2026 through Feb 10 2026 and quit working with a 7 year protection plan and you spent 4 hours on the phone with Lowe's and protection plan with no results Rogue no help either with stopping payment. They say that's not fraud.

Beware of Rogue Credit Union's Auto Loan Practices - Payment Blocked, Car Wrongfully Repossessed…read more I normally don't leave reviews, but my recent experience with Rogue Credit Union deserves to be shared so others can protect themselves. I financed a 2025 Lexus GX 550 through Rogue Credit Union (NMLS #776623). In July 2025, without warning, my online and phone payment access was blocked. I was told by a representative that my account was in "repossession status" -- even though I was ready, willing, and able to make my payment. Instead of working with me, Rogue CU accepted a statement from a so-called "local business owner" claiming my vehicle was abandoned. This individual was not a government official, and there was no inspection or verification by any public authority. According to 911 records, the Miami Police Department, and the repossession company (Takeover Towing & Recovery), the car was taken solely for alleged non-payment -- not for abandonment, lack of maintenance, or relocation as I was told by Rogue CU. To make matters worse, I received a demand email for the full loan balance the day before the repossession. This left me no realistic chance to resolve the matter before losing my vehicle. Rogue CU then reported me as delinquent to the credit bureaus -- despite blocking my payment access. This ordeal has cost me thousands in rentals, hotels, and transportation, and caused serious credit damage. I have filed complaints with the CFPB, FTC, and other regulators. If you are considering financing with Rogue Credit Union, please research their practices carefully and keep thorough records of every payment, call, and email. Based on my experience, payment blocking and inconsistent repossession explanations are real risks here.

They are so nice! Even at 9 AM! I give them my money and my ID and I am down within minutes. My dog…read morealways loves going for the treats!

Before Twinstar, this credit union and I had a good rapor. Every time I buy on line the payment…read moredoes not go through. I have the money in my account, but I can't use it. I can buy at local stores with my debit card, yet not on line. I was going to buy an adult Eletric tricycle from Amozon for $799.99 and a two year insurance. The credit union only paid 59.99. Do you know what that looks like? Amazon thought I didn't have enough money to pay full price. I called the credit union twice, the last person put it thru. The people are pleasant, so I am pleasant. This not getting my orders through when I have the money is old.

The employees here are very professional and kind. I have been banking there for the past three…read moreyears and I have had nothing but the utmost respect and help with any issues that I had and they have helped me solve all problems I have encountered.

This is the best bank ever. The people running it are terrific and they go out of their way to…read morehelp you in whatever your need. Small town banking is makes me so happy -in this frantic world to have someone looking out for me is terrific.

I have always felt safe and secure. The team here is friendly and I try to make a point to come…read morehere because they check for fraud on my transactions. I run a business and have lots of transactions and need support and protection. These are my bankers. Make an appt and you will be taken care of!

Rude, arrogant, unfriendly staff. They will not listen to you and don't care. Act like you are…read morewasting their time.