I picked this place off a long list from my insurance... wasn't sure what to expect but I needed…read moreX-rays so went here. First, let me say this place was amazingly clean, and even had refreshments in waiting area. The young lady at the counter was friendly and professional. You hand them your ID and health insurance card... and the rest is done on your phone.. so easy!!! I don't feel the wait was very long, especially for a weekend at an urgent care. I was seen rather quickly and my entire visit, including X-rays, results, medications and paperwork was just over an hour. I think I take longer at my regular doctor sometimes!!! Everyone was professional, friendly, knowledgeable and helpful. The doctor explained everything to me, they gave me some shots to get thru the day... and I think this was an amazing experience! Highly recommend and will definitely use them again.

In terms of customer service, the service was exceptional. Mandy and Jessica took care of me and I…read morecannot overstate how impressed I was by their welcoming service. Unfortunately, 2 days after visiting, my experience left me frustrated and scratching my head. My main complaint is I was prescribed fluoroquinolone antibiotics (Cipro) for a sting ray sting, without any mention about the well documented risks associated with lasting tendon rupture and collagen matrix disruption. It was only once I'd done my research that I had to call to see if we can switch. One of the PA's (Paula, also exceptional) took my call and even said she was glad that I caught that and did not understand why I was prescribed Cipro when there are much safer alternatives out there. When I had gone in, I was also given a steroid shot to help with inflammation and left in the room for some time. I started to get quite nauseous and felt close to fainting. I had to step outside and call for someone, just to be told "yeah this happens often, forgot to warn you" and "you beat me to checking in on you." What's worse is I came to find out combining fluoroquinolones with corticosteroids (steroid shots) have been documented to a FOURTEEN (14!) FOLD increased risk of tendinopathy and tendon rupture (D. Baggio, M.R. Andana-Rajah, 2021). Why on earth would you combine a fluoroquinolone and corticosteroids? If there are safer antibiotics, why fluoroquinolone alone? The whole experience just feels medically untrained or professionally careless. I'm completely bewildered, and quite frustrated.

The bloodwork/specimen collection was very efficient. The tech who took us to our individual…read more stations and then took the blood was cheerful, polite, and quick. As I waited my turn (about 8 minutes) I heard laughter from the other stations. I think that's a good sign when people are being stuck with needles. I had an appointment; maybe a 10 minute wait-good! The front office seemed joyless as compared to the collection area. It made the wait seem longer.

I scheduled an appointment online 3 weeks ago for today @7:15, I arrived @ 6:50 checked in on their…read morecomputer, then asked the receptionist if she needed my paperwork, she said "no,you can hold on to it, we'll call". At 7:15 I went to the window and told the other receptionist that I had an appointment for 7:15. She said they were behind and were seeing people with 7:00 appointment. After another 30 minutes, they called my name, was not seen for another 15 minutes sitting on the chair. So, what's the point of making an appointment??? Next time, I'll find another lab that at least is more respectful of my time.

I had an appointment at 9:20a on a Wednesday, got there about 10 min early to check in at their…read moreself check in pads. I was called in by 9:28a, assisted by the phlebotomist, drew 3 tubes of blood, and then out within 5 minutes which has been the quickest service I've experienced even with a room filled of people waiting. The waiting area is much larger than lab corps and other quest locations. Overall it's much cleaner and bigger than any other place I've been. I'll definitely be booking future appointments at this location! Quick, clean, and professional!

Stopped by to verify if they have my lab work order . Upon opening , employee communicated they're…read moreshort staffed and if you have not been seen by 11:20am, you'd have to reschedule . I asked if they can simply check if my order was sent here and she rudely states no and that I have to wait to be called . It seems like a waste of time for me to have to wait and "see" if they even get to me due to being short staffed just to confirm if they have my order or not .

I was in and out very quickly and she was very friendly and was very quick and gentle drawing blood…read morethat I barely felt it. One of the easiest experiences getting blood drawn.

Quest service was very easy to find plenty of parking , Saul took care of my labs , very nice and…read moreapproachable.. Thank you Saul

Located off Woodruff Ave in Long Beach a good amount of parking at this Medical Building. Quest is…read morelocated on the 3rd floor it's a weird set up once off the elevator you'll see the door however you sign in on the kiosk outside of it then they call you in so you sit in the lobby which seems like it's for the other office across from there. Once they call you you go inside which is basically the rooms where you draw your blood. I was confused at first seeing no one going inside or opening the door after they checked in at the kiosk. However the process was good and pretty quick and it wasn't crowded like most locations. Most likely it was just one of those days I'm sure this place can get crowded like other offices. Overall had a good experience here for the first time. The staff were nice and helpful.

This is my favorite place to get my, Blood work done!! I drive quite a distance, because this…read moreparticular Lab is exceptionally clean and organised .The Lab technicians are very pleasant . Today, my lab tech's name was, Nayessy (as the person that drew my Blood.) . I have to say she was very careful when she drew my blood. Since I explained I have very tiny veins . I truappreciated that she is kind as well as calm and patient w/me. I've never had a problem at this location. Thank you Quest for having such Awesome and professional phlebotomist's !!!

It's Clear Why This LabCorp Location Has 5 Stars!…read more This is hands down one of the best LabCorp locations I've visited. The lobby and check-in area were clean, neat, and had a fresh feel, unlike some other locations that can feel a bit worn down. The self check-in was fast and simple; the kiosk quickly scanned my ID and insurance card. I had barely sat down before my lab technician, Jessica, called me in. She was friendly, professional, and incredibly skilled--I didn't even feel a thing during the blood draw! This will definitely be my go-to LabCorp location for any future lab work.

I could've went to a closer labcorp to my home but decided to come here because of the reviews and…read moreI'm so glad I did. I was greeted by a woman at the front desk and taken cared of in the best way by my phlebotomist. I didn't get his name but he did so well with keeping me calm. I'm not afraid of needles but blood does make me a little anxious. The flow was quick and process was easy. I was in and out in less than 30 minutes. I highly recommend this location especially for those who care about customer service and great care.

3/6/22 No muss no fuss! Love this motto, could also say easy peasey LOL (^+^)…read more My auntie googled under "Lakewood free Covid testing and this place came up. She made the appt yesterday for today at 09:45 and we came in at 09:15. The directions are easy & there was nobody here (cricket cricket cricket). We weaved through the line like we're test driving a car. The staff directed her after checking her identification & confirmation # to make sure it's her taking the test. The tester was friendly & efficient & informed her she was informed she'll receive the results within 2-3 business days via email. And we're DONE! Bam!

Arrived for my appointment (5 minutes early) found out that I had scheduled for the rapid test, but…read moreI needed both PCR and Rapid test. The lady told me I had to make another appointment for the missing Test. So I pulled forward and scheduled my 2nd appointment that would take place in 10 minutes. As soon as I did that, she went and put up cones blocking the entrance and put I sign that said "will return at 3:15" my new appointment was scheduled for that time, but she never came back at 3:15.. I waited for 30 minutes past my appointment time and had to leave to pick up my child from school.. Very frustrating

Accompanied my wife to this Labcorp for the first time, located on the second floor of a medical…read morebuilding. The waiting area was clean with many people waiting, the patients seemed to be helped professionally and process moving fairly efficiently. Like most of us, my wife does not enjoy getting blood drawn, but she said the staff was courteous and competent. Tip: My wife had a 10am appointment, we arrived around 9:40, it was very busy with many people waiting. She was called at 9:50 so appointment really helped. Parking: paid lot but we were able to find 2-hour street parking next to the Thrift store across the street at 9:30am on a Monday.

This was my second time coming here. The first time I walked in and told myself I would never do…read morethat again, lol. This time I made an appointment and was in and out within five minutes. So I definitely recommend scheduling ahead. I deducted one star because the restroom only has a hand dryer and no paper towels. I find it unsanitary, especially in a medical office where patients are providing urine samples. There should be paper towels available so people can dry their hands and open the door properly. Also, parking is in a paid lot.

Easy location to get labs drawn and then sent off somewhere. Sam does everything for you and ships…read moreoff your lab work. Easy and convenient. It is not in the best neighborhood and parking can be a hassle if it's busy, but Sam is great and good at her job and friendly.

Clean as heck. The process was so cool. I was the only one here at 1:30pm on a Thursday. He has a…read morelocker you put your stuff in while doing the pee test and I think that's cool. Processing for the test is 1-3 days process. Your employer gets the results. Interesting place.

They are quick to take care of patients needs and with an appointment are definitely on time! A…read morelot of other quests I go to do not respect your time (even with more nurses than they have here) and are usually very rude. Not this location! They have an awesome staff team here. I am terrified going in for so many blood work and voiced my concerns, it was painless and so quick! Thank you Valeria for taking care of my needs and being so gentle and patient with me. She's so sweet! Even talked to me to distract me from the needle. Will come back here for blood work the next time I need one and hopefully will have valeria do it for me.

Come here all the time because it's closest to my home. Sometimes with appointment sometimes with…read morewalk in. The team here is always great, supportive and very helpful. I have never had a bad experience at Quest till this morning. This time I came in, I met a young looking Asian staff. The first thing she told me was to stand outside the door and let everyone who was 7:40 appointment come in first..., it. Would've been fine except I'm the only person standing at the front door at 7:30am when they open!!! Unbelievable!!! Then she proceeds to wait for people in the parking lot to come and ask them if they had an appointment, ofcourse the others are walk in like me, so then she yells out "is anyone here with an appointment!??" And one lady gets out of her car and is now running across the lot. And in my mind, I've concluded that she barred me from entrance, wasted 6 minutes, just to get someone who's having an appointment 10 minutes later to "check-in" when they already have an appointment to begin with!!! Unbelievable! I didn't know Quest now has door guard barring people who want to come check in at their electronic kiosk just so they can have their appointment customers check in at the kiosk first. Completely over ruling the first come first to check in common sense. We already know appointments will be served first, not a big deal but why was I held back from entering the building when they opened? I felt like she discriminated against Asians, against mothers who had children, and against those who may have challenges with electronic applications!!! when I was finally allowed in, she continued with telling me that walk ins don't really get seen anytime soon. Later I confirmed it's because a walk in will only be seen if there's no appointment for 10 minutes.... well, if I was allowed to sign in at 7:30am before the first appointment at 7:40 or maybe 7:50, maybe I would've had a chance to be seen right?!?! That's a new policy I didn't know about but I'm certain she made it up. I thought as long as the appointment hadn't arrived we could be seen. Well, now I know. New angry miserable Asian staff door greeter ruined my day. I normally don't care about these things but the way she seemed annoyed with me first thing in the morning and proceeded to treat other customers worst, such as other elderly patients asking for help really makes me want to post this. I watched her tell an elderly person "why are you asking me about your secondary insurance? Read the screen and check it yourself if you have a secondary insurance" and another elderly asked her for help with check in and she said "go there and enter it yourself"... and the poor lady standing by there with her paper referral wasn't sure if she needed the paper or not for check in. Seriously, what kind of self involved millennial did quest let out of their lab here? AI would've been friendlier than this girl. She should be the last person to be assisting a place that has a lot of elderly who need support to maneuver through technology especially with declining eye sight and cognitive abilities. She was simply rude, condescending, and an embarrassment to anyone in the medical field. It's such a compassionate job, and she treats people like morning garbage that didn't get thrown out. I'm ashamed to have such an experience but I even feel worst for the 9 elders I watched check in this morning. It was a disgusting struggle to resist coming over and reading the screen for them. A real shame. I wish I didn't witness this elderly abuse here. I will be making a report and next time taking a picture and video. Every single kiosk check in elderly customer received a snide remark from this youthful looking Asian phlebotomist/nurse/pink scrub individual. I really thought she was just targeting me because I was the unlucky first person. We're all entitled to bad days, or outbursts, but after a while I had to leave cause she made me sick to watch. Her rudeness continued on. Made me realize she's not going to be nice to anyone who shows up here. Some people just want to go and get their labs done, we don't need any greeters, we don't even need a smile, but by no means do we need someone who actively pursues rudeness and throws shade at innocent customers. It was "do it yourself" "why would you ask me about your insurance" "go to the kiosk and look at it" "look on the board and find yourself!" "All of you people need to check the screen for your own name" "don't see it? Didn't see it? Well you know you're not checked in (not my problem anymore angry face with folded arms and eyes rolling)"