Great phlebotomist!!!! These people definitely know how to draw blood. Everyone here is…read moreprofessional, helpful, and I never have to wait long! No appointment needed!

Went to this Medlab location for a drive-up Covid-19 PCR test. The location is on Cayuga right…read morenext to Charlie the Butcher. Make an appointment first on their website. There are designated spots to the left when you pull in the parking lot that are clearly marked for Covid-19 testing. Pull in one of the parking spots and someone comes to your car within minutes. Have your mask on with your health insurance card and ID ready. There's no charge for the test. Test results are usually back within 24-48 hours. Mine were back in 26 hours. Go online on their website to check your results. The staff was very friendly and asked if I had any questions. Very fast and efficient process!

Voicemail prompts are ancient and an online interface would be more efficient. Nonetheless, they…read moregot my mother's appointment scheduled, checked in and synced up with her doctor's orders that'd been emailed. And isn't that what you need? Still, AI, AI.. ok, whatever. My mom got there early, got the blood draw quickly and painlessly and results, lightning fast. All good.

DO NOT GO TO THIS LOCATION. I had a 10:10 appointment and still wasn't called at 10:45. How are you…read morerunning that far behind in the morning?? People have lives. I had to step outside for a call and was watching the board to see when I was next. I go in 2 minutes later and they claim they called me multiple times and I wasn't there and refused to see me even tho I had waited 40 minutes at that point. A fucking joke!!

Got us in and out fast. Very kind and helpful staff. Answered all our questions from start to…read morefinish. The icee machine is cool too.

Very kind and patient with my autistic grandson and they were able to gain his trust with the…read moretechniques that they used

I have never gotten my blood drawn and my first time was a great experience. The facility itself…read morewas clean and welcoming. The staff was incredibly kind and went out of their way to make me feel comfortable. I would recommend this place to all!

Great place was able to reserve time for lab work to prevent waiting in office. But when we got…read morethere we would have been able to walk right in but great to have that option. Only thing took over a week for labs to be sent to dr. Not sure why but there was a delay. That's why no 5 star.

Had to go in for some bloodwork and this location is fantastic. I signed up for an appointment…read moreahead of time. Then I got a text message beforehand with a Check-In link. I arrived at the office, and clicked the check in link before I even got out of my car. I walked inside and they immediately called me back. Fastest service I had ever had. I had a lovely woman do my blood test and she was so nice. She made sure I was feeling okay before I left too. My appointment was set for 11 AM. I arrived early at 10:55 and was out of the office and back in my car by 11 AM. That is spectacular service! This will be my go-to spot for any more tests.

Opens at 5am ! I can still make it to work on time ! When you check in there is usually only one or…read moretwo people ahead of you, but the line goes quick. This office is clean ( no funky smells ) and the staff is about as friendly and professional as it gets. As a side note, conveniently a Timmy Ho's is right next door if you had to fast before your test. Everything right about this place.

This Quest location is quick and convenient. It's located at the corner of Sheridan Dr and…read moreMillersport Highway. There is parking right in front of the door. If you make an appointment online, you are usually seen at the time you requested. The technicians are good at finding a vein and getting the required samples as ordered by your hea

Always busy. But the workers are very nice and do a great job drawing my blood. Usually at other…read moreplaces I get stuck multiple times before they find the butterfly. They remind people to sign in and sometimes people don't do it and sit there then complain that I'm going before them even tho I signed in when I got there. I mean you can put a sign in their face and they still won't follow directions.

Always excellent here for blood draws and all of the phlebotomists are friendly and I never have…read moreany problems. A million times better than Quest!!! I only come here for my blood work.

This is specifically for the 1150 Youngs Road, Amherst location. This new location was where Quest…read moreDiagnostics used to be - another place I do not recommend. This staff's lack of empathy and customer service here is astonishingly awful. They are rude and don't hide very well that they are too busy doing non work (more details below) instead of servicing their clients/customers well. I blame it on the lack of supervisory control they once had at the hospital has freed them to be just awful to clients. I witnessed this with not just myself but everyone who walked in there. So yesterday (Friday) I walked in around 11:30am. My doctors office sent a bloodwork order earlier that morning (2 hours before I got there). When I arrived, there was 1 person in the waiting room. She had signed in about 8 minutes before I did and no one had come out yet. When you arrive, you have to sign in on a clipboard sheet and ring a doorbell to get them to come out. I did this, waited about 4 minutes, and rang again. Someone came out and I was immediately chastised that they were "busy" with others, yet there was 1 person in the waiting room ahead of me, and all the others (less than 10) had been crossed off the list. I only rang twice because no one acknowledges you, so how do you know they are aware you are there? Finally, they took me back, I saw lots of staff standing around having personal conversations. Once in the room, the staff insisted they had not received the order from my doctor. I immediately called the doctors office right there, they confirmed the 'fax' number the staff had given me and it was sent to them earlier that day, and again right after my phone call. I was told to wait in the waiting room. I did and when finished with my doctors office, I again rang the buzzer and with an "ugh" was told they didn't have the order and it was my doctors fault because they had been receiving orders all morning. No one cared to get to the bottom of this, even though they were not that busy. I want to make a point of how absolutely rude, condescending and unhelpful every single person I talked to at this location was. Plus, the walls are very thin and and one staff member in particular has a loud voice and you can hear their entire conversations in the back just sitting in the waiting room. I heard all about travel plans, and someone being corrected for doing 'too much online shopping' instead of working. After an hour of waiting for the 'fax' that they insisted was not there, (BTW I was not the only one with this issue as subsequent people who came in did as well) I asked again where is this fax? I want to point out that when they were located at the hospital, these same people would NEVER have acted like this. I know they have helped me and other people with their 'fax' issues, but outside the confines of the hospital they were emboldened to not only do the bare minimum of their jobs, they insisted there was nothing they could do and at this point they did not hide their disdain for me. At this point I remind them I've heard their conversations about me, their personal plans, shopping and vacation plans, and boy did that upset them! "That is personal information!!" one shouted at me - but I could not help but hear her through those thin, newly painted walls!! I left without the bloodwork, got a hard copy from my doctor and will go somewhere else like KSL or Catholic Health. So when you go, if you don't have your doctors bloodwork order, go somewhere else. Even if you do, be prepared for the rudest, most condescending, staff that should not be in a field requiring empathy and compassion. All I can say is I hope someone at Kaleida reads and either re staffs that location and fires this group or forces them to work in the confines of the hospital where they would be better behaved.