This companies' incompetence is going to cost me my job! I killed an interview at Walgreen's and was hired in only three minutes. I was then redirected to this hole in the wall for a drug screening. After driving all of the way here, wasting time and gas, I was told by a very rude, condescending receptionist that this location does not do drug screenings, so I need to go to another facility. Unfortunately, the other facilities stop drug screening at 4PM, so I was screwed for the day. Walgreen's only gives a 24hr window for you to take a drug test, so now I'm rushing today to their San Bernardino location. Hopefully they're not as inept, unprofessional, or utterly pathetic as this place. Even if I get my test today, it looks bad to my employers that I (unwillingly) waited to the last minute to get screened. Absolutely atrocious. Avoid if you can. read more

The front desk lady needs to be trained on how to be customer friendly and not have a frown on her face all day. Her tone of voice is demanding and rude. She hates her job with her life and takes it out on the customers. Can someone place her somewhere in a back office where nobody sees her? read more

I'm sorry to see only two reviews and they were not good. I started going to this location not because it was convenient but because I believe I only waited one time. The facility was clean, I never had an issue with an employee. I've had one reading there showing my blood levels 5X's higher then normal which was a bad reading. But I don't believe that is the mistake of the front desk or the young lady drawing blood. By the way my profile says I live in EL Monte. That is not correct. I wouldn't drive that far!! read more

Got here as soon as they opened at 7:00am. The process was really easy. Go in sign in on the kiosk and sit down and wait to be called. I was in and out of this place in less than 30 minutes without an appointment. The staff was friendly and although I did not need assistance seemed to be very helpful. They seemed to have lots of patience. I have to hand it to them I was annoyed myself in line and sitting there watching people have trouble signing in. The kiosk only ask for your first and last name, birthdate, phone number and people seemed to have a very hard time filling out that information I i'm going to assume they were not completely reading what it was asking of them because it was not that difficult. I saw one lady enter her information 4 times only to do it wrong I watched her and on the last screening it ask you if the information on this screen is correct and it gives you the option to click yes or no and there is a cancel button at the bottom she kept hitting cancel and had the nerve to get frustrated. People!!! Read and pay attention please this will make the process go faster. read more

Before I went to this particular branch, I read most of the reviews. Most are negative especially the front desk. I was hesitant in going to this place at first; but since it is closer to where I live, I took the chance. August 14, 2017 @ 930 AM, I went into the office. It was unexpected what happened. Instead of the things that I read about in the reviews, I was greeted with smiley receptionist!!. Then signed in - and called thereafter for verification of identity and insurance - all done by another with respect and accommodation. In less than 30 minutes, as a walk-in patient, I was called for the blood drawing. I usually have a "hidden vein" (maybe due to old age, @ 70) but the phlebotomist found it easily with one shot. She is an expert. I am not sure if the previous front desk/receptionist were replaced but they sure are awesome now. I'd go there again and even ask my wife to do so. Hope this review makes this team even do their best ever. Thanks a lot. Cesar Redito read more

In and out in less than 30 min. I made an appointment. Receptionist was nice and polite to me and others. Phlebotomist was nice and helpful. I had none of the issues that others had complained about. It was busy, a lot of walk-in people having to wait. Overall good experience. read more

Avoid if you have ANY OTHER option! Drive any distance. You'll thank me for it Oh the phlebotomists are first rate but the "reception" SUX". Never again for this patient! read more

danielle is the best lab worker and blood taker i ever had and i have had plenty tests joe de john 10star rating

The worst place ever!!! RUDEST staff ever!!! This place needs to change their entire staff immediately!! As a person who has worked in the medical field and with customer service as their backbone, this facility has no idea what it means to work in a facility with this much credibility. The staff in NOT happy to work there and we the patients gets all the hatred in return. UNACCEPTABLE.. will not be coming here ever and will definitely will contact headquarters. read more

Was dismissed from being able to do blood work, due to the system being down for the fourth time within the month. It's such an inconvenience and don't recommend this place. read more

Unfriendly unprofessional staff. Unwilling to help out customers with any questions not regarding their office. One Staff member Jackie who is responsible for drawing blood is so cranky and isnt capable of any other facial expression besides angry bitter lady. She has some long acrylic fingernails that in her profession should not be allowed. She is the biggest complaint in this office and when I spoke to coworkers about her they said they are well aware of it. Ive made a complaint about her before because on my first visit she seemed to need a lot more training and those disgusting nails didnt help. Unfortunately very little was done. Sadly this is the only location near my home and I know who to avoid. read more

Horrible service! I checked in at 9:30 and waited over an hour only to be turned down by an extremely rude woman because my 2hr. glucose test was going to cut in their lunch. If only my paper work was processed faster I could have learned I wouldn't be tested. I went to another quest location the following day. Within 5 minutes I was asked for insurance information and in less than a half hour I was tested. I suggest going to any other quest diagnostics but this location in North Fontana. read more

Luckily I had an appointment and was in within 10 minutes. It's a smaller office than the one in Upland. When I got there, the receptionist looked upset, maybe she was having a bad day. It appears from the other reviews that she's probably like that all the time. She probably hates her job. Evelyn was the phlebotomist and was very polite. If it wasn't for get, this place would've got one star. Make sure you get an appointment before coming here. read more

Went in today for a fasting 2 hour glucose tolerance test (for prenatal). I arrived at 9:00 am without appointment and seen at 9:50 not bad for not having an appointment. Had my blood drawn and was given the drink and told not to drink water or walk around. I was also given a small paper with phlebotomist's name (Mario) to take a survey. I was told to have a seat in waiting room. 2 hours later, I am called and asked if I had 2 blood draws or 1? I said only the one when I first was seen and given the drink. They said I was supposed to come to desk after one hour of drinking the drink and tell them to draw my blood again!! WTF??? I said I was never told that! I sat there for two hours not knowing I was supposed to be timing myself and do their job!! She said sorry but test was ruined and I had to come back another day. I was so pissed because not only did I take the day off work, got stuck with needle for nothing, sat there for 2 hours, but I am 7 months pregnant and had been fasting since 7pm the night before! They just looked at me like I was lying that he didn't tell me I was supposed to be timing it myself and tell them to draw my blood!! Now I have to do this all over again!! A holes!! read more

I do not want to give any star to this place, is like having appointment or not, receptionists are extremely rude, they seem to hate their job. For comments from other customers, there are many complaints like mine and the company does nothing to improve. I do not recommend this location at all. read more

Don't even try to make an appointment here. They let the walk ins go first. And I agree with everyone that gave it 1-2 stars, no need to explain. read more

Just give a visit for the first time, and the receptionist with no smile nor any greetings rudely ask my name and the reason of visit. Then another female with scrub came up front with the same attitude, unhappy face working in there. I will give no star for this lab. read more

I made an appointment before going. I recommend you do that before you go.I went to get my regular screening. I was in and out in 15 min. Place was clean and staff was great. I couldn't believe I was in and out that fast. My visit was pleasant. read more

The worst customer service especially when nurses are dropping off Blood Specimens. There should be a system in place when Home Health nurses are dropping off blood we have other patients to see to have us wait is unacceptable especially with blood. read more

Horrible service! Employees standing around on their cell phones. Staff needs more training.

This place sucks! The only thing good about it is that it's fairly new so still looks clean. The employees here are rude & lazy. They want you to do their job for them. I have been here multiple times because it is conveniently located & even if there's only 1 other person waiting it still takes at least an hour for them to finally call you back. read more