1. Quest Diagnostics

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    Fredericksburg, VA

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    Quest Diagnostics

    2.0 (4 reviews)

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    Labcorp

    Labcorp

    1.8(32 reviews)
    2.7 mi

    I actually contacted the main office about this! I made an appointment over a week ago & had a…read moreslot on April 1st at. 11:45 am. I accidentally went to Quest Lab instead which is on the same block. The person there said I needed to go to Labcorp So I immediately went there but unfortunately I was 15 mins late & when I explained the mistake she abruptly said we cancelled your appointment. I said even it was only 15 mins but she was rude & nasty!! I asked can you tell me what the wait time would be & she said NO & I said can you give me an approximate time & she said NO! This is not service it's like she was looking to degrade someone!! It obvious that she was racist to white women!!

    Absolutely unacceptable experience at the LabCorp location in Fredericksburg!!! (1071 Care Way Ste…read more201, Fredericksburg, VA 22401) Today, I had a pre-employment urine drug screening appointment scheduled for 3:20 PM. I arrived on time, went directly to the electronic kiosk, and checked in before 3:30 PM. There is a large sign above the KIOSKS ONLY instructing patients to "Check In Here," so I followed those directions exactly. The African-American receptionist with a white lab coat, ASHLEY, saw me arrive but was busy helping another patient, so after checking in electronically, I sat down and waited to be called. The patient who finished checking in after me was even called by the specimen collector to the back before I was, even though I had finished checking in first. Even after that, not once was I even acknowledged by ASHLEY, the receptionist. Nor is there any sign or indication to check in with her as well. About 10 minutes later, the specimen collector called me to the front and informed me that they would not be able to see me because urine collections stop at 3:30 PM. I explained that I had arrived on time and had already checked in before the cutoff, so it wasn't my fault that no one called me sooner. The receptionist, Ashley, then told me that because I checked in at the kiosk and didn't ALSO come to her desk, she didn't know I was there for a urine collection. As mentioned, there is no sign or instruction telling patients they must check in with the receptionist after using the kiosk, not only that but ASHLEY could've let me know or asked me what I was there for after seeing my sit down in front of her for 10 minutes. If that is the office's policy, it should be clearly communicated instead of expecting patients to guess. To make matters worse, Ashley said she had already closed the electronic system and will not be reopening it, and that there was nothing they could do for me except have me come back another day. I had already taken time off work specifically for this appointment, not to mention there is a 72 hour deadline after the order was placed for my urine screening, and the office clearly saw that I had a scheduled appointment at 3:20 PM. This entire situation was the result of poor communication from the receptionist and an inefficient check-in process--not anything I did wrong. Patients should not be penalized or inconvenienced, risking their employment and taking time off from work, for following the instructions that LabCorp provides or lack of communicative receptionists. I hope management, apparently named Joey, addresses this issue so other patients don't waste their time the way I did.

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    Medical Imaging At Lee's Hill - Waiting room area. Everyone is so pleasant early in the morning.

    Medical Imaging At Lee's Hill

    3.2(5 reviews)
    3.8 mi

    I've been here a number of times for an MRI and the service is consistently great. From check in…read moreto departing. During the MRI they will even play music for you and the staff so helpful. This time I had challenges tying the neck portion of my gown and a staff member kindly assisted. The specialist assisting me, Brian was friendly and attentive. Not a place you want to go because it usually means there is an issue but I had choices and this was my first.

    I'm going to try to keep this brief. Whoever coordinates the scheduling for Medical Imaging are not…read moreone quarter, not one half but they are complete morons. My first experience, my physician ordered a CT scan and the earliest appointment was in 3 weeks. A couple of days before the scheduled appointment, I received a call stating that the wrong CT had been scheduled so I would have to re-schedule another 3 weeks in the future. I canceled and went elsewhere. The second experience, my physician ordered a MRI of the head and neck. The earliest time slot they had was in 2.5 weeks. So I show up to the appointment, go through the check in process, I finally get taken back towards the MRI, answer a few more questions before the young lady asks, "so you're getting a MRI of your head?". No, I retort, it's of my head and neck. She replied, "yes your doctor ordered an MRI of your head and neck but you were only scheduled for the head part tonight". WHAT!!!!! I was livid. It took every morsel of my being to restrain myself. I'll be getting the MRI of both head and neck done at the other place where I previously ended up, because they seem to operate with a basic level of common sense.

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    Medical Imaging At Lee's Hill - Very nice comfortable lobby area.

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    Very nice comfortable lobby area.

    AutoZone Auto Parts

    AutoZone Auto Parts

    2.3(7 reviews)
    0.2 mi

    On Sat, 7 Apr. I had taken my battery to Dumphries Auto zone for battery replacement due to the…read morevehicle not starting. Rep said that battery would have to tested. An hr. later I was notified that the battery was charged and good. I had my doubts but took my battery home and put it in vehicle. Sunday I started my vehicle but engine kind of lagged but finally turned over. I drove for an hour and came home. Monday went out and of course vehicle would not start. Jumped it off and headed out and then the alternator light came on. I thought that maybe the rep was right. I contacted my dealership to have them run a diagnostic test. They ran the test and the diagnostics passed but battery failed the load test. Dealership said alternator light probably came on due to alternator working harder to keep battery charged. Being I was in Spotsylvania, I decided to go to the nearest Auto Zone to get a replacement. I went to Spotsylvania Auto Zone and the rep, said she was a manager and could not provide a new battery until they tested it. I explained that it had already been tested and was told by Auto Zone rep in Dumphries that battery was good but in reality battery would not hold charge and that diagnostic test was conducted and passed but battery load test failed. I even showed her the paperwork from the dealership. She did not care as long as their battery tester provided a Green light. We went back and forth and she said she could get someone higher up to see if they would replace the battery. I said that would be great. I waited for 10 minutes and no one ever came back outside so I left. Luckily there is more than one Auto Zone so I contacted Dumphries again and spoke with the manager. Thank goodness he had common sense and replaced my battery and I explained to him the money that I had wasted just to prove that the battery even though it may have read "Good", was actually bad and would not hold a charge. My vehicle starts every time now. To the manager in Spotsylvania, please listen to your customers, I am 60 not 16, this is not my first time dealing with car batteries. No customer wants to spend extra money when not needed or waste their time and the customer has the proof showing the battery is bad, but they would not even look at it. In the end I got my under warranty battery replaced and the only thing that you and Auto Zone accomplished was turning a lifelong Auto Zone customer into a non- Auto Zone customer. Keep up the great work.

    I went to the AutoZone in Locust Grove, Va. l left my wallet behind by accident. The employees…read morestole $70 out of it. They said it was found in parking lot bit I left it with cashier. YOU DON'T STEAL FROM LOYAL CUSTOMERS. I WILL NEVER SHOP AT AN AUTOZONE AGAIN!!

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    AutoZone Auto Parts

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    Quest Diagnostics - diagnosticservices - Updated September 2026

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