I've been going to Dr. Klein for over 10 years. His office is always responsive and you can be…read moreassured that you will always reach a human and not an automated device. How rare is that in today's society?? Dr. Klein is very concerned with every aspect of my heath.

Rather than go on a diatribe about the office staff (front desk) and office manager, I believe her…read morename was Janette, I have to believe there are many other Medical facilities in and around Olympia where you will be treated with common decency. Without all the details, I was stunned by the immediate defensive attitude of the office manager when I inquired as to why I was told my appointment was at 6:45 am (I arrived early as you do for a 1st visit), when in fact they won't open the doors until 6:45 am, so I waited in my car for 30 minutes. "Just wait in your car with the motor running." and "It's not even cold today." It was 36 degrees. I was also told I would have my annual physical (the whole reason I made the appointment) before I came in, but when I got there I was told I'd have to come back for that, that this was just a meet and greet. I can't comment on the doctors as I never saw them. I wasn't going to stay after being treated this way. Hard to describe in words how hostile they reacted to my asking questions about the offices communication. Guess they aren't used to being called out on their condescending behavior.

The Doctors and Medical staff are great! That's where it stops! The office staff are the most…read moreincompetent,dismissive and condescending people I've ever dealt with! They say office hours are from 8-5 yet they shut their phones off at 4! Tried to call at 11:20 on Monday and informed they were closed via recording! You call, if they answer they put you on HOLD and play the worst music ever! Then when they finally respond your faced trying to convince a dismissive receptionist you need to speak to your medical team! GOOD LUCK ON THAT! I guess when you're the only game in town you can be rude! Whoever runs the office should be replaced!! Love the Drs! Hate the office nazis!

Dr Johnson , my PCP, is wonderful . The personnel are great from front desk to MA's. Its easy to…read moreschedule appointments, and they even allow for same day visits for more urgent issues. Would recommend this clinic and all the physicians as outstanding.

Quality of care is extremely unprofessional, lacks basic common sense, and has staff that are…read moreseemingly incompetent. Dr. Yan Geng needs to be evaluated in whether or not she has the bandwidth for the clients she treats. She's unable to discuss more than a singular issue in an appointment after showing up into the room a half hour later. The other reviews on her competency lines up 110% with our experience. In past phone calls with office manager Dale R, he stated that Pioneer Family Practice has taken on too many clients per doctor, and the quality of client care absolutely shows that. Dale R refused to give his full name after yelling in our faces when we took a photo of Dr. Yan Geng's name on the wall, a spelling which is uncommon. We should've known taking a picture of our doctor's name would've resulted in being kicked out and Dale R's face becoming inches from ours. Good luck to any present patients, our now retired doctor told us to leave before the transfer to Dr. Yan Geng. We wish we had listened, it would have saved huge headaches and some hope for the future of Pioneer Family Practice

Top quality care for my mother. From the receptionist who were kind to the nurses who were…read moreprofessional and efficient.The providers were empathetic too. Thank You Lacey Multicare Emergency

All staff we interacted with were wonderful. Facility was nice. They did their best to see us…read morequickly, and we got better quality of care than we were expecting.

My whole overall experience was very pleasant. Staff was friendly. Dr. Kissick is so nice and…read morelistens well. I felt comfortable talking with her. The office is new so very clean and nicely decorated. I'm so glad I found them for my primary care, I feel like it's a good match for me.

I gave this practice a try and was not pleased. The doctor prescribed me a medication that I had an…read moreadverse reaction to and she refused to give me an alternative medication unless I came in for yet another appointment even though I had been seen 5 days earlier. Every time I went in I came out with referrals instead of answers or solutions to things that other people's primary care doctors take care of. I'll be seeking out one of those doctors.

My family and I have gone to this clinic for a few months now and I am impressed with the care that…read morewe've received. The ANRP, Ms. Kim, has been so kind and straightforward with every checkup. She has answers to all the questions we may have and it's reassuring knowing that you have someone that's so knowledgeable caring for you and your family. The assisting staff are also so kind and make our visits enjoyable. 10/10 would recommend!

Easy to get an appointment. Open to telemedicine. Thr bad is high nurses aid turnover. Web site…read moreis substandard,

3/15/26 I received a text saying they received my doctor order for a CT scan. I tried to call and…read morethere were 20 callers in the queue. I put in a request for a call back. After four hours of not getting a call back I tried calling again. There were 30 callers in the queue. I went to the tranow app and tried to schedule an appointment. Got it filled out but it asked some complicated medical questions about the type of CT scan. I had to guess. It kept telling me there was an error in red and I was not able to submit because I couldn't guess the right answer. Soooo I tried calling back again. There were 30 people in the queue. That day and the next day or any day I never got a call back. If you are not going to call back don't offer it. Since I never got a call back a few days later I was in the neighborhood around 4 pm so I stopped by. They stop taking walk ins at 4.30 pm. The staff called to see if they could take the image. They were able to do it. The actual scan took five minutes. If you have the type of imaging that you can walk in don't bother calling. Just do a walk in. Calling is non productive and ridiculous.

Always prompt and kind when I have scans here. Receptionist are dependent on who you get there is…read moreone in particular who always goes above and beyond. Nurses and technicians have always been kind and never shame me for being a large 270 lb woman. The fact that I have mostly gotten good news there probably helps with the good feelings .