I came in as a walk in understanding that I might have to wait 30-60 min. After waiting 35 minutes, the lab tech saw 1 person and said nothing to me. She finally came out and said she closes in 10 minutes and can only see the 1 other walk in that was there waiting. Really, really bad service, inefficient use of time and very poorly run. I wouldn't waste my time even if I had an appointment. read more

Avoid this location. The problem is not just the wait time. The problem is the overall attitude toward patients and a complete lack of respect for their time. My son and I waited for approximately an hour, only to be denied service at 11:20 a.m. despite the posted hours indicating that the location is open until 11:30 a.m. If patient service actually ends earlier, the hours should reflect that. Closing procedures, packaging specimens, and paperwork are not the same thing as being open to patients. The current hours are misleading. What was most disappointing was the indifference. The staff could clearly see us sitting there the entire time. They have access to the registration system and know how many patients are waiting. If there was no intention of accepting additional walk-ins, we should have been told much earlier instead of being left waiting for an hour only to be turned away at the last minute. The phlebotomist, Serenity, saw us throughout the wait and could have simply informed us that we would not be seen. Instead, that information was withheld until the very end. When I pointed out that we were still within the posted business hours, service was still denied. Quest Diagnostics should either honor the walk-in option advertised for this location or remove it entirely. More importantly, staff should communicate honestly with patients and respect their time. I will not be returning and cannot recommend this location to anyone. read more

Jasper is amazing. Efficient, polite, painless blood draw, very professional. I could not be happier. read more

I went to this location for a routine lab blood draw for STI testing. No one was in the office, despite having booked an appointment. When I spoke to the pharmacy staff and customer service, they indicated it was a third-party service, and they have nothing to do with them. I guess this means they can open and close whenever they want with no supervision. 0 stars will never go back. read more

I have no idea what all these negative reviews are about. I ordered my tests online, made an appointment, showed up, checked-in at the kisosk, and had my blood drawn by a very professional phlebotimist with an "easy hand." I was in and out in TEN MINUTES -- and then did some shopping! read more

Jasper, the professional phlebotomist here, is amazing - hardly felt anything both times I was here recently. Kind and professional demeanor also. Best lab work experience I have ever had across decades. read more

Seems OK to me, definitely not two stars, but I think they are understaffed as they were falling 15 minutes behind and growing. I would expect a wait to be honest. read more

Dropping off a specimen-not told I needed an appointment to drop off something !! Had to wait an hour to give my specimen!! Really poor patient care-need to rethink how you do care or at least inform patients that you need to make an appointment when you drop off your specimen. read more

The lady who drew my blood gave me this bruise. Now I need to get to an urgent care to see if it's serious. read more

Quest Diagnostics - Laboratory Testing Near Me - Menlo Park, California

Terrible experience, very unprofessional, rude. I had issues in this location before - never could find electronic order and such - but still it is the closest Quest Diagnostic lab to my house and I am working and need to save time. Today it was absolutely terrible. I've spend 40 min waiting them to go through electronic order and other paperwork, then they weee not able to draw my blood - just because lady is unprofessional, and she start blaming me for that (you didn't drink enough water) and was rude. Needless to say that right after that another lab did the draw from the first attempt and phlebotomist there was shocked how my arm looked after visit to Quest Menlo Park. read more

Quest Diagnostics - Laboratory Testing Near Me - Menlo Park, California

We stopped by today to get some tests done. We signed up through Jasonhealth, which advertises their testing sites, Quest, as a "walk up" service. The morning hours are 7-11:30. We arrived around 10:25, signed in, and got a number. After the only other person in the lobby got their test and left, we sat awhile before checking with the phlebotomist when it would be our turn. She rudely responded that she was closed and referred us to the signs she had posted "all over" that the lab would be closing at 11 starting today, 11/22. The note directed us to go to the Redwood City location. However, when checking the Quest website, the Redwood City location is not even open! When we mentioned that it wasn't 11 yet, the lady's response was "I'm busy, I've got things to do" The lack of customer service, and lack of communication between sites is completely unacceptable! How can they send patients to a site that isn't even open? read more

Quest Diagnostics - The sign that directs people to a closed lab. - Laboratory Testing Near Me - Menlo Park, California

Incompetent staff who don't practice proper hygiene or safety measures. Will never go back.

They supposed to be open until 4pm but associate cheating they keep door open and telling people lab is close. Terrible and unprofessional service. They need to get trained how to be nice person and treat customer. read more

I don't know why people give 1 star to this location. I came here twice. Ilham is amazing! She takes blood without any pain. We call it back in my country as "light hand". I have so many bad experience from lab workers when they get your blood with pain and skin bruises after. Even at Stanford hospital! Thank you so much dear lady! read more

I had an appointment at @7:30 am Ilham has been very disrespectful ( saying call my supervisor that's fine ) just because I asked for her name. The person she is training can't even draw blood the correct way at all. My daughter is 10 yrs old she had to take medicine to make her calm & my appointment was at 7:30 am & they said nope sorry we scheduled at 10:00 am! We can't take her now because we need to take two more ahead of her! I told Ilham that my daughter is on medication to keep her calm.... She said that's fine still have a seat Ilham has a habit of speaking over you & ignoring your request from doctors ( as a vet tech I've never spoken to owners the way she spoke to patients there at Menlo Park Safeway quest shouldn't be hiring workers that speak to others like this! They are very unorganized & Can't even call patients by their appointment times! Not even that some lady who was so sweet tried explaining so many times to them what her lab order was and Ilham kept talking over her and finally, the lady had enough of going back & forth with her! Finally, at @10:50 am she said she could finally take me I told her my appointment was at @7:30 am & my daughter's Medicine is wearing off I need some to help me hold her tight because now she's going flip & cry & she said oooh no we don't that here I had a break down in my car crying because I was so frustrated with the lab techs! I finally found someone at @2 pm to help draw blood from my daughter! Never again would I ever go to that quest a lot of people also when they were walking out said that they couldn't even hit a vain right! Please hire people that don't rush people to talk or be disrespectful Ilham needs to learn to lesson before thinking she's right every time! As a mother, it gets very overwhelming when you have a daughter who tends to have anxiety & also is hungry & two techs trying to prove their point in their right & Dr is wrong! As a mom, I never felt so upset tell today & I felt like ok if these two techs knew she was on medication & I told them more than 5 times they ignored me completely! They do not care they need to shut it down also there is so much urine in the cabinet it's gross! read more

Quest Diagnostics - Laboratory Testing Near Me - Menlo Park, California

I had a bad experience with this lab/locations. I finally found time in my day to get the tests done. The technician said the computer was slow. She did receive my orders already. That is fair, and I asked her if there was a tech support person. She did not want to call them because it would soon be her lunch time. This was 45 minutes before her lunch hour. It was clear she did not want to do it, and clearly has no repercussions for sending a client away. I tried to call the manager about this. Was unable to get a hold of anyone. read more

If I could leave no stars, I would. This place is incredibly slow. I waited for over two hours to be seen (no appointments available online), and there was only ONE technician working with a waiting room full of customers. There's clearly a very unintelligent clown running this circus. Update: two other workers came in about 20 mins ago. Still only one person working. Still waiting and still a waiting room chalk full of people. Don't use this quest. read more

I have had problems on several occasions at this particular lab. Once they sent me away because they don't do blood tests requiring kits on Mondays. That would have been nice to know beforehand... The next time, their computer was down and once again they wouldn't do blood tests requiring kits. The third time, they changed their rules to say you have to have you lab done by 11:30 AM if you have a kit. So once again I was turned away. I suspect this lab may be good for run-of-the-mill tests, but outside of that, it is hit or miss. read more

This is the worst lab I've ever been to! They don't keep to their hours, have to go back several time just for lab draw, and staff have a shitty attitude! In a better economy/ post-pandemic I guarantee you will go out of business! read more

No frills, but quick and very convenient inside Safeway. You sign up for labs online through various portals such as mymedlab.com or directlabs.com. The cost is only a fraction of the cost in hospitals (even after pretty good insurance) why is that? read more

Location closed until further notice - quest needs to update the website. Still taking appointments and CLOSED.

This location is closed! Don't even bother coming, they need to update the website! I drove out here to find this out..

Located inside Safeway next to the pharmacy. Staff was friendly and efficient. Would go again.

It was a surprise finding this lab. So convenient. Great service. The nurse was very pleasant and accommodated us without appointment.

I have been here twice within the past month. The first time I went I did not have an appointment (10/3/18) and I only waited maybe 20 minutes. While there was only one woman working, she worked quickly and she was so good at drawing blood! I hardly felt the needle! The second time I went was today (11/5/18) and I had an appointment. Again, I did not wait very long and even waited less than last time and the woman working was very quick. She was the only one working so it would be beneficial if they had two people working there. But that's the only change I would make. read more

If you care about your health, avoid this place at all costs. They are incompetent and caused me great distress. I went for blood work today at 7.30am. I presented the woman with the form which stated the tests that needed to be conducted. It was same-day test result as this was an urgent and very serious health matter. My doctor kept ringing for the results and was eventually informed that they did not run the specific test due to their failings. By this time the blood had been discarded. On top of the incompetence, the woman is slow (seemed confused using the computer and filling out the information which led to her mistake). She is extremely unfriendly, abrasive, has no communication skills and scowls at patients. She is in the wrong profession. She also needs training or re-training. AVOID this place. read more