We picked up a 24 hour urine container for testing for and elderly family member that is not mobile,, they said just walk in a drop off when test is complete,,, not the case at all,,, had to wait for 1.5 hours just to drop off only to find out they would not accept the urine test only, they said they have to draw blood at the time of drop off... which we were not told this when we picked up the test........ staff there was not very friendly and definitely not helpful at all... big waste of time! read more

This place needs better staff. All of them and I MEAN ALL OF THEM need to be replaced! They are so rude and are no help at all. Nobody is working the front desk and god forbid you ask for help. I really hope management gets involved cause that place is unbelievable! Wish I was able to give no stars on this review!! read more

Horrible merciless system. Been waiting here for an hour. I'm a nurse also and don't appreciate this. I help people and I want to be helped also. None of the staff are helpful l it seems like they enjoy blowing you off . Tamara wasn't helpful read more

Hands down the worst facility quest has! Literally waited 45 min with the door locked and not a single person in line was helped. Every time I come here they are rude and absolutely ridiculous. I think they go to lunch and just never re open. I am on a mission to complain with headquarters and let them know what been going on here read more

I had an appointment today at 9:00 am. I show up to be told by Liza who was a very RUDE unsympathetic person that im not on the master list of appointments to wait 6-8 hrs to be seeing. I then tell her here is my email appointment confirmation she says i just work here doing lab work im not a receptionist call the 1800 #. The phone # on the email 747-232-0934 says is not a workong # do better Quest you have rude people that just don't care about the patients. Now i have to reschedule hoping they take me Horrible BAD CST SERVICE THEY DON'T CARE ABOUT THE PATIENTS STAFF TREATS YOU LIKE TRASH LIKE THEY ARE DOING YOU A FAVOR AS MUCH AS THE CHARGE THE INSURANCE. read more

I came here on Thursday and I had 11 tubes of blood that had to be drawn. In the middle of the draw my blood just stopped coming out. The phlebotomist freaked out didn't know what to do. She called someone to come and put the torniquete on and she put the needle deeper. Nothing was coming out and then I saw my blood seeping out from another direction everywhere but the tube. It got on my coat, my shoes, her shoes, the floor. I understand things happen but the lack of professionalism was what stuck me. Not sure if she was new but she was obviously shaken. Others came to help clean and she was like "I can't think that tripped me out. It's never happened to me" I'm remaining calm and I reassure her it's fine. She pricks my other arm and after one tube my blood flow stops again. Mind you I have 4 autoimmune diseases and I'm used to 10-13 tubes being drawn every 4-6weeks or so for the past 4 years. I have NEVER had an experience like that not once but TWICE in a row. Obviously she didn't know what she was doing or she was too inexperienced. A quick google search shows that she was supposed to stop and draw blood from a different arm with a brand new needle etc. I don't know how she missed that in school? I won't be returning to this location because I don't really feel like they are properly trained. Even when she called for support from the other staff no one calmed her or explained why that would happen. Save the trip go elsewhere! read more

This review is for GAIL and her only . I work downstairs and I was hesitant to go to this quest because I know their staff are not the nicest but I gave in and made an app for 8:10 I got called in right away since I pre checked in and uploaded my insurance online . Gail called me in and she was the sweetest lady . She took 5-6 vials without me even noticing and I was out of there in 5 minutes . Thank you again Gail . read more

One of the workers, Joann, at this office was COMPLETELY RUDE. She's yelling at the patients in the lobby, giving dirty looks to everyone, and just making an already painful experience, even more uncomfortable. We misheard her about a question, and then she just screams back as if we did something wrong. Who knows what she does to patients when she's acting like this. Please remove this person from this Quest or any location, she DOES NOT belong in the medical profession and is a safety hazard to patients. Please communicate this to leadership or corporate, clearly i wasn't the only one dealing with this person. read more

Underground parking, you have to pay $0.75 per hour. No validation. CASH ONLY! Be prepared to PAY because you will be waiting for a while! Mon - Fri: 8:30am - 5:30pm! NO SATURDAYS! Make an appointment online at www.questdiagnostics.com at least 24 hours before you go. I went on a Wednesday morning (10am appt, arrived at 9am) and the place was already packed! They only have 9 chairs in the waiting room with 4 chairs outisde also. However, if they call your name, they will not check outside if you are sitting there. So just an FYI! Here's the routine. You come in, you sign your name either appointment or walk in. Sit down and wait to be called. Make sure your paper work is filled out! When they call your name, hand your paper work and your insurance card. You'll be asked to wait again. When you're called for the 2nd time, it's your turn to yet wait again in another area...basically you're in line. They take 3 patients at a time in the back, so try to be cooperative so that your visit will go by smoothly. Some people are frightened of needles, I get that. But let's be adults. Close your eyes, look away, bring an iPod...whatever. If you tantrum, you're going to piss off a lot of people sitting around waiting and probably freaking out at the anticipation of getting their blood drawn. I don't remember my lab tech's name, but he was a Filipino guy around his late 30's/ early 40's. Nice guy, no pain. I was in and out of the lab room in no time. read more

Quest Diagnostics - Waiting room...small. 9 chairs only - Laboratory Testing Near Me - Mission Hills, California

I went there today to take my one year old first off the couldn't find his vine and the lady was moving the needle inside him around it was very upsetting we decided to leave without his blood being draw they wanted to try again but I said no read more

Been here two times so far. Second visit was pretty bad in the means of patient care. Went in for blood work and the first thing the phlebotomist said to me was "I'm late for lunch and I accidentally admitted you in." My first thought was oh shit this lady is in a rush and about to stab me, great. She proceeds getting me set up, and when it came to poking me.... well she was horrible. First, she couldn't find any vein and I could tell she was having a difficult time. She then pretty much pokes me where she thinks a vein is and she gets nothing, takes it back out and starts poking me all over. I finally said OW after her trying 5 times. She finally took out the needle and said "Sorry my minds on lunch! I'll have another nurse take over." Great job miss nurse lady. You're patient care isn't so caring especially when you're laughing in my face about poking the crap out of me. read more

For the second time in 3 months, they don't have the butterfly needles, what kind of lab doesn't stock butterfly needles? It's standard equipment for any lab that draws blood. read more

Worst place ever hate that you have to have an appointment and if you late 5 mins they wont take u in but if you r on time they will make you wait bull shit. Rude ass ppl they will raise you voice at u not even help older ppl check in no receptionist read more

Quest Diagnostics - Laboratory Testing Near Me - Mission Hills, California

I chose to give this Quest Diagnostics location 5 stars because first, the nurses are so nice. During these difficult times especially, they are kind and patient with their clients. I recommend an appointment instead of walk in. Appointment is definitely much more convenient than a walk in and it's more organized. Don't know why this place has bad reviews when they're honestly just doing the best they can. I recommend this center! read more

So this is my second time at a Quest Diagnostics location, the first one being the horrible reseda and roscoe one. This location is much much cleaner and professional compared to the roscoe reseda one. I'm giving four stars because the desk ladies are horribly rude, like get a new job if you hate your life so much. I have VERY hard to find veins but RICHARD was ANAZING. He tried different techniques to find a vein and make sure he only had to prick me one time. At the other location, the idiotic nurse couldn't find anything and i FAINTED from her. Richard was so amazing. He was very sweet, understanding, and gentle, I felt the needle but BARELY. Everyone in the reviews said ask for Heena but they said she's out of town, Richard was my nurse and he was so amazing. He's also an ICU nurse. If you want a good experience ask for Richard and do not have any conversation with the idiotic people who work the front desk. read more

The worst place ever! Bad customer service, very slow and they forgot to give me my insurance card back!! read more

This place gets worse every time I go in to give blood. A month ago I went in to give blood as I walk in one of the employees (I believe her name is Liza) is yelling at an old lady who is blind telling her to get out of the waiting room. The employee comes back after couple minutes and starts yelling at her again telling her to leave. Today I go in to give blood again. One of the employee's opens the door to ask me if I have an appointment. I was 10 minutes early so she tells me to wait outside when the waiting room is totally empty not one person. She comes back in 5 minutes tells me to check in. I checked in and waited about 5 minutes to be taken inside. The lady that took my blood told me that quest is trying something new with this appointment thing. The first thing Quest should do is terminate every single employee and hire new people that are happy to work. I have been going to this location for about 15 years. read more

I been coming to Quest Lab now for about 3 years and I could not found a better place for my labs to be done . My phlebotomist is so professional and caring her name is Tamara . Tamara is a person that any business would love to have but thanks to God we have Tamara. Tamara loves her job and it shows but most of all she cares about her patients. When I don't show up for lab she takes her time to ask if I'm ok . Tamara needs to be recognized by your department for her excellent work . Thank You Tamara you are appreciated. read more

Tamara F. and the overweight african american woman (whom refused to give me their names) refused to service me as a walk-in at this location, even tho i was told by a representative i could show up as a walk-in before 4:00pm. They continued to brush me off while i pleaded to be helped while in a waiting room with only two patients waiting. Their reason for not servicing me was because i didnt have an appointment and they wanted to go home. I explained that over the phone a quest diagnostic representative said i didnt need an appointment but the technicians continued to brush me off. I HAVE PROOF of my arrival at 3:55 pm because i took an Uber. Yet they didn't care and wanted me gone because i didnt get the chance to check in on the touch screens; the reasoning being it was my first time getting tests done and didnt know i had to check in because there was no Clerk in the waiting room for me to get assistance from. I continued to stand there till finally a technician came out at 4:05. They get off work at 4:30, keep in mind all this happened before they closed, i literally stayed from 3:55 to 4:30 hoping they'd service me but no. I asked for a refund because i wasn't being helped and they said they don't do that there and then Tamara F, proceeded to NOT give me any resources and even COVERED HER NAME TAG WHEN I ASKED HER NAME AND I HAVE VIDEO PROOF OF TAMARA REFUSING TO GIVE ME THEIR NAMES. WORST PLACE EVER DONT COME HERE!!!!!! read more

rude worst office I have been to staff is horrible just walking any talking taking they're time got mad because I have been waiting 3hours without appt and I am diabetic ...why have a walk in sign if you don't pass any walk ins rude didnt let me use restroom told me to ask the doctors office from the hallway . worst!!!!! place and 0 attention if there was a negative star I would put 100 worst places to go ! Quest helloooooo do something !!!! Waiting area sooo full ppl almost fainting ! read more

Horrible!!!!!!!! If I could do zero stars, I would!!!! Waited 1 1/2 hour past appointment, staff is rude, horrible service

I made an appt online for 815. I got there 8am. I was out by 807. What the hek? I've never had a faster blood drawn ever! They have iPad system check in system which is cool. Parking is street parking or private (I don't know how much it is per hour) but you do have to pay I think. It's in a medical building with lots of drs offices. I saw a man who walked in and on the screen it said his estimated wait time is 3 min. Go in the morning or make an appt :) read more

I am a cancer patient. We made an appointment to avoid waiting / contact with others. Have now been sitting in hall for 30+ minutes. Disorganized and their appointment system is a joke. read more

They are now located on the 3rd floor, get there early and beat the rush!!! The new office is clean, has plenty of chairs, they are very efficient get you in and out. The only bad part is that I had an appointment but it really didnt make a difference because they took me according to the sign in, my appoinment was for 845am and I was seen at 855, not bad but if you have an appointment, appointments should be priority. Oh well all in all good, painless, very good phlebotomists who know what they were doing. I didn't feel a thing. :) read more

Inefficient and lacking in customer service skills. Customer service skills means representatives are professional, and can communicate effectively. I signed-in around 8:30, The monitor showed I was 8th. By 9:55, 25 minutes later, my husband asked why they haven't called me yet when it was already 10 mins past the time of my appointment. My appointment was for 8:45 Kendra (the name I heard her say) was obviously as irritated, arrogantly defending her lack of organizational skills. She's either incompetent or just being prejudiced, choosing who she prefers to call in next whether or not they have an appointment or just walk-ins. What a joke! If her job makes her irritable or miserable, don't pass it on to customers. it's unacceptable. A simple sorry would have been fine. read more

I had setup an appointment via their website. Very quick and easy to do. They sent me a confirmation email, with a QR code attached. I walked in today and checked in using their Check-In tablet. Within the options of signing in, it specified using the QR code. After doing so, I sat down, in a room filled with other potential patients. Within a matter of 5 minutes, a phlebotomist entered the waiting room and called me in. She was kind and courteous. She informed me of every step of her duties, and within a couple minutes, she completed the necessary work-order and sent me on my way. I will definitely come back again, if my doctor needs more lab samples. read more

Friendly staff, no line when we walked in on a Friday afternoon. Blood drawn quickly, checking in was a cinch with their iPad and the place is fairly well maintained. Would come back for simple stuff. Parking is available on street and not too bad read more

very rude and unorganized. lost appointment and lab request. people waiting in the hallway gathered together. so much for covid safety. they dont answer the phone calls. very bad experience. covid is a exuse to slack off for the people read more

I came here at 1pm on Friday with no appointment, I got out at 1.05 pm. 5 minutes done??! So fast blood drawn!!!! I also got no bruise. Very professional. There are a lot of free street parking on the street and across the street. There is paid parking inside the building too. Positive experience, highly recommended! read more

First off I'm only rating this location in Mission Hills. very bad! Make sure to avoid! On 5/13/2019 my father did a blood test to check for many things including triglycerides. It came out to be 813mg/dL which mean it is very high ( normal is less than 150) based on that the primary care doctor put him on so many medications. A month later my father went to Quest diagnostics in north Hollywood and his triglycerides had went down to 444mg/dL. Then he went back again just recently to Quest Diagnostics the one in mission Hills and GUESS WHAT?! his triglycerides went up to 971mg/dal within less than a month? This just tells you how bad the techs are and how messed up their results are! If you don't do your results correct how is the doctor and the patient is supposed to know this is the correct lab results and of the lab results are incorrect the patient will be taking extra medications that will probably affect them in a very bad way! Do your labs correct. The primary care doctor has been noticed and will proceed with the right procedures with getting the staff In trouble to whoever ran the test wrong!!! read more

This place is so getto. From the front desk to the lady who pulled my blood, bad experience overall. No one is happy to be there, including myself. read more

Horrible service over The ladies will not talk to you or look at you when you walk in Very unprofessional read more

I never had a bad experience at this place. Sure you have to wait in line but everybody else does. The staff are always nice and pleasant. I like coming here for all my lab work. To me its worth the wait. read more

Came in around 9:15am for my 2nd trimester screening lab and only waited for about 10 minutes. Ellen is the best!!! She did it quick but gently and I didn't feel any pain! I have a phobia of needles, and the Roscoe location traumatized me even more, so I came to this location. Omg I'm coming back here and requesting Ellen lol. She's really nice, too!!! (Thank you!) read more

Staff was very nice. Clean restroom and water fountain inside (appreciated because I need to keep drinking a lot of water for blood draws because I have little veins) thank you Claudia! She rocked it. Didn't even feel the needle and got my vein on the first time and helped me be less stressed. Other labs have had to stick me multiple times which totally sucks read more

They only get one star because there's no option not to give any. This is by far the worst quest lab in existence. Employees here obviously hate their jobs by the attitudes they have. No smiles, no greetings, unpleasant, take forever to assist you and make you feel as if you're ruining their day by being there. If you must have lab work done or need to drop labs off, choose the quest on roscoe or even drive to Santa Clarita. The drive will be worth it. And for the staff at this location, if you don't enjoy your job get a new one. read more

This is for Sveta, one of the phlebotomists at this location. She is absolutely wonderful in more ways than one. Not only was she so careful with me, but she was so professional and made me feel comfortable unlike any other medical professional. My veins are thin, so I was a bit difficult, I was fasting so I was extremely lightheaded, but she knew how to take care of me and I am so thankful! read more

Just left and was very disappointed with the staff. They were ill equipped to deal with my two year old nephew. They caused one vein to collapse. When asked if they had another location better suited to deal with the needs of children the male staff wouldn't acknowledge my question. I'm concerned that due to the location the staff is not as professional as I'm accustomed to. It felt as though the English language barrier for staff was very apparent. I hope somebody elects to contact me as I'm going to escalate this matter. If you're ill equipped to help patients please don't attribute it to their age but your ability as a service provider read more

When you get there, you are supposed to sign in through an iPad, but the signs to do so are not labeled properly to direct people to do so. I was able to figure it out as there was no one in the front to answer any questions or help. While waiting, you notice some people go in before you even when they came after you. I was told that it is because they made appointments. Fine, but I waited a long time and while waiting I saw two elder folks get help, but they were not nice to them and they were treated as if they were annoyed by having to help them figure out the iPad situation. I don't ever want to go there. read more

Staff is so rude ! If u work with people be polite .. ive been sitting here for a half hour just to find out that my checkin didnt go threw she said o well do it again u have to wait. read more