bad experience, I was think to change for this clinic, but I feel racis, they don't care about the…read morepaciente they only care for charge if you have a good insurance....

Can't even answer the phone to answer one question. Waited on hold with terrible music for 10min…read morejust for someone to pick up the phone not say anything even after saying hello and hang up. This occurred 2 times one after the other. Two separate phone numbers. Can't imagine how they'd treat a patient if they can't even answer the phone to answer a question. If I could do zero I would.

Labor and delivery specifically: I had a great induction and delivery. All the nurses I interacted…read morewith were so nurturing, supportive and let me choose my care and really reassured me I'd be ok the whole time. Specifically shouting out a few nurses that really made a difference for me were Jillian, Bre, Lakita, Katie and Caitlyn (if the names were wrong or spelled wrong I'm sorry, I was a little loopy a lot of the time). Honestly my whole care team was amazing. I'm coming back to this labor and delivery for my next baby because I know I'm going to get the best care.

Today's interview with the Providence Emergency Department Crisis Unit, once again, several people…read moreinitially presented for the interview panel. The Program Coordinator Behavioral Health Services, an LMHC, I would have to say, was the one person who coordinated this interview who had the least social and professional personality and presented as "stand-offish". It was embarrassing that this credentialed individual in my field of work (mental health) would not have better interview skills than this, but it is the reality of Providence that they hired her. The Program Coordinator was vague and uninviting, and when asked about the next step in the interview process, she immediately dodged the question by saying they had several more interviews this week and into next week. However, I asked when I would know the outcome. One interviewer, a manager, struggled to ask his questions (i.e., speaking and coordinating his words were difficult), and another nurse manager asked when I was completing my doctorate, which was already on my resume. The manager who was struggling to speak because my PsyD from an APA-approved university asked that, once I finished, I move to the other state where the degree came from. Before this question, I had already mentioned that I live in Washington, that my family is in Washington, and that this was our "forever" home, but he asked again. The interview began with six participants, but by the end, only three remained on the call. Attendees dropped off while I was answering the interview questions. Leaving a virtual interview abruptly, without explanation, is generally considered unprofessional and discourteous, as it shows a lack of respect for the candidate's time. Although technical issues can occur, professional etiquette suggests that an interviewer should acknowledge the issue, offer an apology if feasible, and arrange a reschedule. Moreover, the meeting was intended to be an interview, but it lacked structure; the questions posed were random and were made spontaneously by each interviewer. Due to the virtual format, we encountered connectivity issues that caused an echo when we spoke, as well as delays in the sound from the management officials. Still, be mindful that this is not how you treat an applicant by making them responsible for resolving connectivity issues and take the time to explain what this job entails. Not one manager took the time to discuss the position. This is an organization that may (or may not) pay well. However, the fact that people in management positions who hire for the emergency department and a crisis unit cannot have better communication or interview skills is clearly wasting massive amounts of money on useless interviews. It leaves an applicant to believe there is no accountability, and if the public does their research, they will find comments like, "...multiple nurses walked by and did not check on me or say anything to the nurse assigned to me. They have that 'if it is not my patient, it is not my problem' attitude..." The response is probably how the staff feel about their job today. Again, I recommend that you save your skills and go somewhere where you feel valued from the start of your interview through the hiring process. Avoid the Providence Health System (especially in Olympia, Washington) as a whole.

I am taking a moment to leave a positive comment (not to air some perceived grievance), because I…read morethink KP deserves applause! I want to express my deep appreciation for the high quality of medical care that Kaiser Permanente offers, and then expertly delivers. I have a ridiculous number of health problems. Virtually every system is a mess, which means that I also have raging depression and anxiety, as a bonus. But Kaiser Permanente takes excellent care of me. I see a group of doctors, and each specialist is well-versed on the various conditions I have. Due to the efficiency of having my constantly-updated medical charts and prescription lists easily accessible to every specialty, each doctor participates in coordinated care, geared to my needs. Each takes into consideration what the other doctors are doing, before recommending changes that could have an adverse ripple effect. At KP, I am treated as a whole person, not just as the sum of my broken-down parts. I'm so very grateful to be treated there with respect and kindness. Just walking from one area to another, you see smiles and hear words of encouragement throughout the building! If you'd like to have skillful and respectful care, I can't recommend Kaiser Permanente high enough. It's easier to trust doctors who listen intently and then will explain options, rather than those who always seem to be in a rush. MY experience with KP has been that I'm made a part of the discussion before treatment decisions are made. Kaiser P doctors understand that patients should be informed enough to be able to weigh in on their options. I'm confident that my care has been guided by intelligence, diligence, and a genuine desire to help me. The doctors and therapists of Kaiser Permanente have repeatedly gone the extra mile in the pursuit of the best possible solutions. Getting coordinated care is everything to me, since I'm considered "medically fascinating." At KP, I feel seen and heard, which has not always been the case in the past. I love the clear, concise, easy-to-use patient portal. I can check on my lab tests, get added medical information, change appointments, or send and receive messages quickly and easily. I use the portal to contact Kaiser's mail-order pharmacy, requesting refills when it's convenient to me. It allows me to research any prescription, or to pose a question for either a pharmacy tech or a friendly pharmacist. Everything is delivered right to my door, without shipping costs and I can pay my portion online, too. In addition, Kaiser's patient portal allows me access to medical care, 24 hours a day, just by using my phone. I can choose to talk to a nurse, or an on-call doctor, immediately. For less urgent matters, I can schedule a virtual visit appointment, or choose to see a doctor at one of the convenient locations. The portal is secure and gives me far more privacy than going into a doctor's office, and trying to give personal info to a receptionist (without the fear of informing everyone in the waiting room, as well.) I hope I never have to change my health insurance again, because Kaiser Permanente has been an answer to my prayers. They're the BEST, because the doctors, nurses, assistants, techs and office staff etc. are warm and eager to help. So I am very grateful for the first-rate, personalized care I've been given, since switching insurance providers nearly 3 years ago. Thank you, Kaiser Permanente!

My initial visits to KP-East starting in 2018 were really positive and I was really happy to find a…read moreplace where I felt like I was being treated like a person instead of a statistic. But IDK what happened: sometime after the pandemic, say 2023, things changed drastically. I started getting shuttled around with different physicians. At one point I ended up with the flu. During my visit for treatment, they took blood and the sample came back contaminated (possible sepsis). I reflected on the procedure and realized the tech didn't sterilize the site before they drew. So I'm sent off to the hospital down the street, and after an overnight I get cleared and released. Visits to other specialists, when you could get them, just didn't feel like before, so you have to think that the medical crisis hit them pretty hard. But still. Overall, disappointing, but I'm with another plan now.

Checked in on time and had to wait over 3 hours to be seen…read more So far I am not Impressed but hoping they can help me. I have another appointment and will re evaluate at that time:

I've been to this practice twice, both times unpleasant. The female receptionist at this office has…read moreall the charm of a spud and to say that she is 'passive aggressive' would be putting it charitably mildly. I was referred there for a concerning situation, had the initial consult with a PA, not the doctor I was scheduled to see, and left scheduling an procedure appointment 3 1/2 months out, after being informed that was the soonest date the doctor could see me. Fine, I understand if you're busy, and in truth, I'm grateful it went that way because it gave me plenty of time to look into feedback on this office, and what I found made me cancel my procedure one week before my appointment with them. I'll reschedule treatment elsewhere, with an office I feel comfortable walking into. I suggest you do the same.

They injured my daughter but want to play it off as no big deal. A week after vaccination she was…read morerushed to er for infection in injection site. She's 3 and in pain and they left us to rot. Their manager staff is a joke and their doctors are rude. I do not recommend this place if you love your kids. Update: I was refused injury report and told my children and I are no longer welcome at their business. Still no resolution on the injury. Currently Seeking legal counsel.

We love it here. My daughters been coming here over 2 years and every one is very friendly …read more Specially her pediatrician Katie is always very attentive to our daughters needs.

First and last time I ever work with these individuals again. Apon my first visti to there office I…read morewaited for over 45 mins and there were no other patients at the office. 2nd thing is the woman who help me Linda, did not listen to my resposes and continually asked me the same questions. She also would say "yyyeeeaaahhh" and really draw it out after you responded to her question the second time she asked. She also provided me with meter that she ensured me would be coverd by my insurance. She said if not call back they will give me one that is. Which didnt really make sense when she said she was sure the other one was covered. I got my perscription from my doctor for my test strips for the device and they were $140 for a months work. Thats insane. So i call the office and the person who answered the phone said that I had to call the my insurance company to figure it out and when I did then call them back. I dont feel that is my resposibility to have to do especially when you are the provider. I will never go back there or use any of their services again.

My most recent appointment took an hour and a half (less than half an hour of which was spent with…read morea nurse or doctor). During that time, some of my medical records were erased, and the lab sample I provided just disappeared. I tried to contact the clinic, but they are so understaffed, no one has the time to deal with the patients who are there, let alone anyone who calls in with a problem that needs solving. I mean, the staff and my doctor are great. They just have WAY too much work to do and not enough people to do it. If you have any choice whatsoever, I'd suggest going elsewhere for your medical needs.

This is the county mental health seat and dentistry. As I write these words my dentist is 28…read moreminutes late. They usually answer the phone, "Will this be for Dental or Mental"? It gets confusing because me thinks the staff are more in need of mental than those sitting in the waiting room.

Extremely mad and disappointed. Debra Hall walked in and didn't even take 10 seconds before telling…read moreme she "wasn't going to help." Apparently, my reasoning for going in didn't fit her job title. I go into the lobby to sign paperwork for James, the man I'm supposed to be seeing for my ADHD/OCD/ AND THERAPY, but he decides to send his assistant out to let me and everyone else in the lobby know that i do not have ADHD because of the test i took two years ago, and that he isnt changing his mind. It was a horrible experience. I walked out there feeling horrible about myself and with more questions and no answers. And ive heard runors about debra hall. They are true.

I really liked my counselor, however, the office staff was unbelievably rude and disrespectful to…read moreme. Why? I have no clue. And when I complained I was told it was because of my childhood trauma and I was being overly sensitive....I couldn't believe they laid it out like that. They refused to train their office staff properly and when I said I can no longer communicate with them because of their rudeness, my counselor and the manager said, well, maybe you could go through the back entrance so you don't have to talk with them. I told them I refuse to take the back entrance because your office staff apparently can't control themselves and deal with your patients in a respectful manner. So, nothing was done about itand I was given an ultimatum to stay and just deal with it, or leave, so I left....

All staff we interacted with were wonderful. Facility was nice. They did their best to see us…read morequickly, and we got better quality of care than we were expecting.

Not a great experience and this is a new facility too. My…read moreson came in to get an xray due to being severely constipated. We thought he had a twisted bowel or a blockage from eating something as he has pica. Waited 2 hours for the xray got told only one machine and one technician yet the place was nearly empty. Never did get to see the xray, it got lost on its way to our sons PCP. Not a place I'd go to for an ER visit. More staff more machines and technicians who ibiw how to read radiography.

Love the West Olympia location and wonderful service. Lab and vaccine were easy and staff is…read moreawesome.

In the words of our nurse, they're more a clinic than a hospital. We went to Urgent Care but when…read moremy mom tested positive for Covid, we had to drive down the street to Providence St Peter's to admit her into the ER so she could get the last Covid treatment available. Nice staff, but having to change hospitals mid stream was annoying.