Was forced to select one star to create a review however the experience doesn't deserve that…read more Upon entering this establishment the door slams behind you creating a jarring welcome which startles each person who enters. There are no human staff to assist clients. The waiting room has an automated check-in kiosk and TV with a Quest video on constant repeat. Cleanliness is not what one would expect for a medical testing business. My first human experience was a dreadful encounter with the caustic and impatient Tiffany G. This employee wins the honor of being the most unhelpful and dismissive person, in a customer-facing position, I've ever encountered globally. That says a lot given that I've spent a lifetime traveling the world. Tiffany has no interest in assisting a first time visitor. Instead of being welcoming and helpful, one feels the immediate verbal abuse and shaming. "You people need to come here prepared." followed by "You needed to be prepared." At the end of the procedure, instead of answering a simple question regarding the verification of both vial ID numbers a question is hurled back "Didn't you hear me to check the number on the vial?" Be warned: if you arrive without already knowing exactly where to find your Q number, you may be sidelined and made to feel like a burden rather than a patient. Questions are met with irritation, not answers, and the entire process is handled in a way that is unnecessarily stressful and demeaning. It's remarkable--and unacceptable--that the routine procedure of peeing into a cup, for a pre-employment drug test, could be turned into such an unpleasant ordeal. Don't expect customer service at the Herndon Quest location. After this experience, if I am ever required to patronize Quest Diagnostics I will travel to another location.

They are unbelievably slow to get patients in the door. I showed up as a walk in and waited 2 and…read more1/2 hours before calling it quits. Whatever, I knew the risks of choosing to walk in, but they should really just not allow walk in's. After scheduling an appointment and returning later, I still waited in the lobby for an entire hour past my scheduled appointment time. People have jobs, lives, things to do. It is incredibly unprofessional to keep accepting appointments when they are incapable of accommodating them. I would avoid this location if at all possible.

This is a clean, brightly lit new facility for Labcorp. I visited without an appointment so wait…read moretime was longer. I'm not sure if making appointments helps much. I saw that those with appointments were waiting for quite some time past their time slots and it didn't seem to make much difference. The initial check in process is completed using the kiosk and then verified by the phlebotomists. It took awhile for that to happen since they do both check ins and drawing blood. So at certain points, nobody's manning the front desk making patients who are unfamiliar with the set up confused and frustrated. Parking is free and does not require validation or payments. One just needs to take the elevator to go upstairs and it's to the left of the elevators. Once it was my turn to have my blood drawn, the venipuncture portion went by quickly. The person who took care of me had a nice sense of humor and didn't miss the vein or anything. I wouldn't mind visiting this lab for future bloodwork needs.

Beautiful facility! Ahmad did my blood work and was very nice and professional. I wouldn't hesitate…read moreto return

Easy to a schedule online. Appts in 15 minute increment. Short wait time. Actually lab work took…read moreless than 5 minutes. Astrid was my tech today! She was nice and gently and had me in and out!

Do NOT bring your child here. What should have been a simple…read moreblood draw for my baby turned into a traumatic experience due to clear incompetence. The first tech wasn't trained or confident enough to draw blood. The second tech, Ashley, was rough and poked my baby for an extended time--still failing to collect enough, then claiming the sample was insufficient and discarding it without our consent. When we spoke to the supervisor, Erika, she was rude, dismissive, and wouldn't let us explain. She wrongly assumed this was an immigration‑related test and treated us accordingly, which was completely inappropriate and unprofessional. We had to fight to have the sample sent, and surprise--it met minimum requirements and we got results the next day. If we hadn't stood our ground, our baby would have gone through another unnecessary blood draw. Poorly trained staff, rough handling of an infant, and an arrogant supervisor. Terrible experience. Avoid at all costs.

Id give zero stars if I could, settled on two because the second last was kind and got the job done…read morewithin two minutes. But this place consistently have rude employees at the front. Had to drop off something from the previous visit. The young worker with glasses and braces said it wasn't in the system and had to be emailed. Which i had to go through my online portal to find the order my doctor had sent to them. Also berated me about their system check in which ask questions about visits. However i reiterated I'm not here for a visit I'm just dropping said bag off. She then told me to wait. Another person comes to the desk and calls my name minutes later, proceeds to look at my records in her system and immediately print the lab order and say thanks that's all. There are some rude and incompetent people in the world. But if you're going to work in a field dealing with people and a company's computer system you should know how to review charts and be somewhat kind atleast.

I received excellent service each time I went to this lab to have my blood tested…read more They are efficient and kind. My doctor received results from United promptly. I recommend them without hesitation

I've made several appointments with Labcorp, and the process has been consistently smooth. I…read moreschedule online by choosing a location, date, and time, and I receive a text confirmation right away. When I arrive, I click the link in the text and check in from the parking lot, then I'll get another text for my appointment while I'm in the waiting room. Each visit has been quick--usually in and out in under 30 minutes. The staff has always been friendly, efficient, and professional. I'll definitely continue using Labcorp regularly.

I walked in before another walking patient. I checked first but they took person behind me walked…read morein later. Both of us are walk-ins and don't have a prior appointment. Staff needs to be trained on first come first serve for walk-ins. My test needs to be done before 9am and I missed it because of the meetup by the front desk staff.

No prescription required for COVID-19 testing! If you're concerned about your potential exposure…read moreto COVID-19 and want to find out whether you have come into contract with the virus, ARCpoint Labs in Herndon is your best choice. Appointments are easy. ARCpoint uses the blood serology test, so a blood draw is required, but it is quick and painless. Please note: this is NOT the finger-prick test that is so unreliable. Your blood is tested for the presence of the COVID-19 antibodies that indicate whether you have (or have not) been infected in the past. Bonus points for a very friendly staff and hats off to Jon Helm who has answered all of my questions quickly and completely. ARCpoint of Herndon is my go-to lab.

I waited 7 days for simple drug test result. They only have one MDO and no backup. I have lost 5…read moredays of work due to their incompetence. Obviously they don't care about taking someone's livelihood. incompetent service and low quality, run to another lab!

The workers are very nice but not well trained. They are were very timely. That is the good news…read more I had two blood draws in two weeks. The first one went okay but left a good size bruise. The second time they needed to enter the orders and they had no clue what they were doing and unfortunately missed entering a basic CBC even though they drew the right tube for it so they never ran the test. Now I will have to have my blood drawn again! Also - I have great veins and it took them three sticks to get two vials of blood. This has never happened before and I am in my 60'd. In the end I had huge bruises on both arms. I will not be retuning to this location.

Much better experience with my recent visit for bloodwork. The technician ensures bandaged up…read morereally well. Courteous. Very convenient in Walgreens and on time.

This phlebotomist mishandled my blood samples. Twice…read more The first time, they didn't get it to FedEx on time, rendering the sample - which required 24-48 hour delivery- no longer viable. The testing lab received the sample eight days after the blood draw. Phlebotomist blamed FedEx. Not having the tracking ticket, I gave them the benefit of the doubt. Second time, I kept and followed the tracking closely. They did not deliver sample to FedEx until 35 hours after the collection, again making delivery to the lab in CA later than the 24-48 hour requirement. They then lied to me about it repeatedly both on the phone and in writing and, again, blamed FedEx. In my experience, this phlebotomist did not maintain high ethical standards, leading me to doubt that the sample she sent to the lab had been collected and processed in a professional and ethical manner. I cancelled the test and had it redone at my own expense. StatLab delayed my diagnosis and interrupted my health care as well as costing me time and energy at a time when I am unwell and limited by illness.

Chris was great, very friendly and professional. I hate getting my blood drawn and unfortunately…read moredon't react well to it, but this was the exception. From now on when I need blood work I'll be sure to reach out to Chris, and I would advise others to do so as well, especially considering the negative reviews of all the quest diagnostics in the area.

I went in today to get a blood test. I was greeted at the front desk by Zarifa and another person…read more They told me how much I would have to pay if for some reason insurance didn't cover the cost of the tests I had (even though insurance will most likely cover the costs). I thought it was good of them to be transparent upfront so that you won't be in for any surprises if insurance didn't cover the costs for some reason. The staff was friendly. The facility is very clean and neat which was good to see. My appointment was quick with no time wasted. You're in, you're out, then you're on your way back home.

Note - this is a new, standalone LabCorp. No longer within another doctor's office that prior…read morereviews reference. Clean. Plenty of parking....although parking and door are located at the back of the building, rather than the front where Maps take you. Phlebotomist is phenomenal at his job...skilled at drawing blood and also very professional and courteous. LabCorp...you have a stellar representative for your company.