So I came to this urgent care because I needed to be seen asap! I was sick my toddler was sick but…read morealready seen her doctor , my son was also recovering. I needed to feel better quickly. I came midweek and I had an appt , I didn't wait long and the nurse was super nice taking my vitals I liked her. I saw Dr.Davison she was so nice and they tested me for Covid , strep and flu and thank goodness I was negative. I did get a prescription for my symptoms . The Dr let me know if I wasn't better by Friday she'd like to see me again to prescribe something else possibly but I was so much better by then. I'd come here again for care.

Cordial, efficient, timely, caring, and professional attention. The office is bright, clean and…read morecomfortable.

I can't believe they treated my mom like a budoo doll with a practitioner trying to withdraw her…read moreblood. Now her hand is swollen I even think they pinched a nerve and that's why she is under so much pain I wish I could post pictures of her swollen hand so you all can see that. You shouldn't allow practitioners to learn using elders when their veins are more delicate and frail. My Mom is 87 years old and all she's been doing is suffering after that horrible experience with that stupid nurse. We are going on Monday morning to show them what they have done to my mom. Don't be stupid to use elders as your guinea pigs. On elders you should use the most experience nurses in order to avoid this reviews. Have more empathy tours the elders ok. Or many more will complain

Received a confirmation notice on Thursday. Took off work for a Friday morning appointment. Office…read morewas closed, They didn't bother letting anyone know or even by posting a note on the door!! Others were there and pissed as hell too! Losers!

Close to us location, friendly and very efficient staff, easy check in process with the digital pad.read more

Went in for a blood draw after seeing my primary because they accept walk-ins. But apparently they…read moreDONT. When I got there no one was at the desk and first thing they said to me is "do you have an appointment" in a very rude tone. So I said I think so because I've never used Quest before and my primary sent them orders. When I told them that they just got very rude and said no you don't have an appointment we only do appointments only and we are booked for the day. So instead of talking time to talk to me at all they kinda just pushed me out with a business card saying scan this and make an appointment. They didn't even confirm that they got my primary's orders. So I had to call my primary in the parking lot because she didn't even know that they are appointments only. So moral of the story the staff could be way kinder and Quest as a company needs to do a better job marketing themselves

This location was incredibly overstimulating and unprofessional. The waiting area is extremely…read moresmall and was standing-room only due to the number of people packed inside. My doctor's office recommended Quest because they accept walk-ins, but it was immediately clear that walk-ins are not welcome. There is no front desk, only an iPad kiosk, which several older patients were visibly struggling to use. A female employee came out and began actually yelling (!!!) that walk-ins should have made appointments and would be waiting over an hour. At that point, there were only two of us on the walk-in list, myself and a young man, who ended up leaving because of the way she was shouting. The employee continued repeating the same message multiple times at an unnecessarily loud volume, despite the crowded room. For me, as a neurodivergent person, this caused significant anxiety and made the already crowded space overwhelming. I ultimately left because I felt so uncomfortable. I went to Clinical Pathology across the street instead, where the staff was calm, welcoming, and professional. While I believe my doctor's office partners with Quest, this was easily one of the most unprofessional medical office experiences I've ever had.

No one here cares if you can even find someone to help you and if you do get assistance don't feel…read morebad if they treat you in an unfriendly manner. Checked in and made my appt on line, thinking it would be less confusing on the day of...it's still confusing. This place has ZERO customer care, avoid if you can.

Terrible staff, they canceled my appointment by text. No reason…read more Went in to find out why, they wanted me to pay another consultation fee to be told by the doctor why. They were not prepared and just covering their ass. I took my records and left....... Avoid this place, you will be disappointed!

A+++ If you are looking for an excellent family practice to take your family to, look no further!…read moreWish I had more time to post! This place is clean, professional and top notch! Easy to get a parking spot close, beautiful waiting area, super clean! From the gal that made the appointment for us to the sweet sweet lady that called us for a referral we needed. Can't believe this kind of service still exists! Kudos!

Klarity mobile is such a great experience Kadaesha is very nice and informative and knows what she…read moreis doing!! She always takes good care of her patients and makes sure they are understood.

From the owner: With 10+ years in the medical field and 3.5 years of venipuncture experience Klarity Mobile here to…read moreassist and serve patients with quality care a professionalism.

From a very satisfied customer:…read more Y'all, I found the best urgent care today in Rockwall. It is a hidden gem, in a little office plaza next to Culver's. It is Rockwall Rapid Care. I had checked in at Care Now for a time after 1pm. I finally get a text they are ready for me at 4. I get there at 4:05. I was one of 3 people in the office. By 5, there were about 20 of us. In that hour, only one person had been called back and I had not seen one person come out. I went to the front and told the unfriendly office staff I was going to leave. I get it. I am sure she was overwhelmed. She said why, there is not a wait, I just have not been able to get you entered. I said, oh okay. If it will be a few minutes, I will wait. I waited another 20 minutes and walked out. I was lucky enough to find Rockwall Rapid Care on Google. I was afraid I would not make it by 6, when they closed, they said they would wait on me. I get there, they greet me at the car and take me back immediately to a wonderful room with a reclining chair. The nurse comes in to get vitals and I fill out some paperwork and they told me to punch a button next to my chair, when I was done. 5 seconds later the doctor comes in. He was a delight. The doctor is an MD, not a PA. He told me what my problem was with a joint in my foot, gave me a shot and told me, I would feel 100% better tonight and he was right. So thankful I found this place. It is a privately owned urgent care and the care I was given was unbelievable. They charged me a $20 copay. I told them, I thought it was $50. They said don't worry about it, if it is more than $20, we will bill you and they sent me on my way. My husband went with me and we were both so impressed and trust me, my husband does not impress easily, when it comes to doctors.

I specifically selected this place because they market themselves as having IV therapy and I was…read morevery dehydrated from a stomach bug. I told the person who answered the phone that before making an appointment. But at the end of the appointment, I was told there was no one present who could administer an IV. I understand doctors do not normally insert IVs but he wasn't capable especially if it's an IV therapy location? I was charged nearly $100 on top of my deductible for a COVID test which I wasn't told before the test was done. I've never been charged that much for a COVID test. Even though I asked about the charge and told him my copay amount, they still overcharged me which wasn't discovered until I asked for an itemized receipt. It took them many hours to issue the partial refund.

We were in a bad accident Friday night and the ambulance took my granddaughter and her boyfriend to…read moreLakepointe which is now Baylor Scott and White. My husband and I followed in a Rowlett police car. I have read some not so good reviews about this hospital but they were so kind and supportive with our kids. They were very attentive and went out of their way to make the children feel comfortable. Everyone was checked out thoroughly and we were all able to all go home with bruises and abrasions but we are all ok. Everyone from the receptionist in the ER lobby to the nurses and Doctors who were on duty that night were awesome! Shout out to the EMT's, Rowlett police and to the other emergency services that showed up that night to help us, thank you! You were all so nice, helpful and supportive.

While there were a few nurses who were genuinely kind, attentive, and made me feel comfortable…read moreduring recovery, the guidance and support surrounding my baby's feeding -- one of the most critical parts of newborn care -- were completely inadequate and filled with misinformation. Immediately after birth, my baby showed no interest in feeding. I was told by multiple nurses that this was "normal" and that babies born via C-section often have amniotic fluid in their stomachs that keeps them "full." I asked repeatedly if it was normal for him to go so long without eating and whether I should begin pumping to stimulate my milk supply. Each time, I was brushed off and told to "just keep doing skin-to-skin." I was never offered a hospital-grade breast pump or given any meaningful guidance on how to ensure my baby was getting the nutrition he needed. For over six hours, my baby barely ate. When he finally did, it was only for a few minutes and extremely painful. I continued to express concern about how long he was going between feedings, but every nurse I asked insisted this was fine. I was told his stomach could only hold "a teaspoon" at a time -- a statement that I now know is completely false. Not one person took the time to properly assess the situation or explain what steps I could take to encourage feeding and support my milk production. What makes this worse is that even the lactation nurse, whose specific role is to assist with breastfeeding and milk supply, did absolutely nothing to help me. She did not attempt to guide me through a feeding, observe a latch, offer techniques, or explain how to stimulate milk production when the baby wasn't eating. I was left to figure it out alone, in pain, and increasingly anxious about my baby's lack of interest in feeding. By discharge, my baby had fed poorly the entire hospital stay, and I continued to experience significant pain during feedings. I specifically asked the discharge nurse to check for a tongue tie because of the pain and shallow latch. She looked briefly and said there wasn't one. The very next day, my pediatrician immediately identified a tongue tie and was shocked it had been missed. A pediatric dentist later confirmed my baby had a stage 3 tongue tie and a top lip tie, both of which were severely restricting his ability to latch and feed. At that first pediatrician visit, I also learned my baby had lost 14 ounces from his birth weight over the 3 days since delivery -- an alarming and preventable amount of weight loss. The pediatrician explained that newborns should be eating every 2-3 hours and can typically hold about an ounce per feeding, not a teaspoon as your staff claimed. Because of this misinformation and lack of early intervention, we are now having to breastfeed every two hours, supplement with formula, and pump constantly to rebuild my milk supply and help my baby regain weight. This experience has left me angry, heartbroken, and deeply disappointed. I trusted the hospital staff to guide me -- especially as a first-time mother recovering from major surgery -- and instead, I was given inaccurate information, dismissed when I voiced legitimate concerns, and denied the help that could have prevented my baby's early feeding struggles. The repeated misinformation, lack of urgency, and failure to provide basic lactation support were unacceptable and potentially harmful. I am requesting that this incident be formally reviewed and that action be taken to ensure this does not happen to another mother and baby. Staff should be retrained on newborn feeding protocols, early milk stimulation, and the identification of oral ties that can seriously impact feeding. The role of lactation support also needs to be evaluated, as the lack of assistance I received from the designated lactation nurse was inexcusable.

I went to this location bc the one off horizon was extremely rude and unprofessional. They had zero…read morepeople in parking lot and inside facility. They never offered for me to stay, they told me this was not the location I did my web check in with. They told me go to the other location. So when I get here they said this was not the location either but we will gladly help you. When I did web check in I must've been sleepy and I didn't see the location was not for my city. This entire staff was extremely amazing! They care about customer care!!! I highly recommend this location above all! I'll next go anywhere else. I was in and out in under 30 mins.

I Made an appointment the night before and received a confirmation. I received a text the next…read moremorning asking to confirm my appointment which I did. I showed up for my appointment and they were closed. A complete waste of my time.

Attempted to schedule MRI for knee on line. Hit hard stop at end due to implant. Instructed to…read morecontact office. All lines ring to a foreign call center. Finally managed to get an email address to send my device card authorizing MRI. Requested call back. Never received. Totally unacceptable.

Do not use this company. In a time where every office has long since moved to paperless, Acumen is…read morestill delivering reports via dial up modem run fax machines. Not only is this not secure with patient info but if a paperless office tries to get an encrypted email copy they flat out refuse delaying patient care. Called the Osbourne location and dealt with a rude uneducated MA running medical records, won't use this company again because of her. DrC