Always great care and efficient…read more Never have had a bad experience. Their referral coordination team is super and their techs are always the best. Johnny is a great X-ray tech

Nobody likes medical tests, especially mammograms, but the folks here make it as pleasant as…read morepossible. The tech is friendly and has a good sense of humor. The billing so far has been accurate. I really like coming here when I need a radiologic test.

It is just exhausting to deal with this company. No matter what I do, I can't seem to even make a…read moresimple appointment for an MRI and bone scan on the phone. Even when I get through on the phone, they say no one is available who can schedule me. Today I got a rep who identified herself as a new phone trainee. I asked to schedule an appointment yet again, and she said "sorry I can't do that. I will have to take your information and have a trained agent call you back." The agent whom I spoke with on the phone 10 days ago already promised that she would call me back when they had time to find my orders in their chaotic records system (orders already confirmed sent by my doctor and confirmed received by Adventist according to that rep.) No one has called me back yet. 10 days of waiting for a scheduling phone call is unacceptable. They have my orders. My doctor told me to go and schedule in person because they were impossible to deal with on the phone, and if I wanted to schedule I should go in person... she advised going elsewhere, but riding in the car with a broken back is painful. I thought "How bad can it be?". I should have listened. Going in to their offices in person was not easy for me considering my back is broken, but I managed it anyway. There was almost no parking within walking distance for me. When I got into the lobby, I had to stand in line for 40 minutes with no sitting option while the 2 people, who were supposed to be doing appointment scheduling and check-ins, were typing stacks of patient files into the computers at their stations. 1) Having only 2 receptionists out front for a business that deals with so many patients is critically low staffing... For instance San Luis Diagnosic almost always has at least 4 staff out front, more on the phones, and the employees out front don't take outside phone calls. At SLO Diagnostic those critical patient care staff members are not also tasked with entering thousands of sensitive patient records into a different patient records system. Whoever the site manager for Adventist Health is, they are woefully undereducated in patient care and employee health and wellbeing. If Adventist Health cares so little about patient care and even their own employee stress levels, why would they care about patient health behind the scenes or the accuracy of patient records in their care??? After 20 min of standing in line with a broken back and no chair, I sat down beside the indicated red circle on the floor where I was supposed to stand. I was admonished because the staff said they couldn't see me in line from the chair, even though there was a huge line of patients in line behind me going out the door. I finally stood up, walked up to the window at the back, and asked the supervisor when I and the people in line out the door behind me would be helped. She came forward and apologized for the long wait times. She was very kind and the first person who actually acknowledged my presence in the room. She asked me if she could help me herself. This kind woman said Adventist had tasked her 2 staff members to convert all of the patient records in the old Selma Carlson computer system to the Adventist Health Records system, and that the normal scheduling employees were completely overloaded doing required data entry for that project. What about hiring a dedicated records team to do that important work? People who actually do that kind of work for a living? Are the records of my MRIs so unimportant that employees who are already overloaded are tasked with inputting them under great stress with people in lines out the door, whom they are supposed to be helping, stand in long lines waiting... some very elderly or with broken backs like me, while they are told to ignore us? Adventist is already paid a lot more (30%+) for the same services without having to give good care, what motivation exists for them to improve anything about the patient's actual experiences with their facility? People who are sick and in pain often can't drive 30 miles away to seek better care elsewhere. Because my doctor sent the orders for my scans here, and they refuse to transfer them to a different company, I have to get completely new orders to be seen elsewhere... costing me even more time while I'm suffering without a clear diagnosis. I've never even heard of a medical professional refusing to forward orders to another provider for any reason. It's a clear home run of terrible service: 1) no trained personnel to do real patient interactions 2) an antiquated records system that isn't being updated by dedicated personnel 3) impossibly long 60m+ wait times for patients coming in for appointments or making simple appointments for services 4) no competent top level management oversight regarding employee management, patient care, confidential records handling, and patient scheduling.

This pertains to the Templeton office. I have now had a Dexa scan and a few different ultrasounds…read morethere all done by the same technician. All of the reports are vague and subpar especially compared to ones I had done years ago. My dexascan stated bone density but nothing at all regarding any other body composition metrics. I had a thyroid ultrasound and there is no mention of the TIRADS classification system on my report which was how it has always been done. On another ultrasound of my liver she didnt include the measurements of the liver at all. So I couldn't compare it to one done years prior. She also will ask questions like, "Why did you book this?" as soon as you come in, and then start immediately trying to tell me there's nothing concerning going on, all within the first 5 seconds of the "scan." I have now had a few all done by the same person, and my results are very vague and non specific compared to earlier scan results. I am no longer going to go there for my scans.

Went in to get some tests done and the lady working there was unnecessary hostile, almost to a…read morecomical degree. Instantly getting mad at me for not knowing how it all works from the get-go. And if she ever reads this: I'm not trying to shame you. I'm telling you this so hopefully you can be happier and so can your customers. Because the thing is, you work there EVERYDAY. The average customer goes there maybe twice a year. Who do you think knows more about the procedures? So when someone doesn't have the right paperwork ready, when someone sits in the wrong place, has trouble with a kiosk, use your brain a little. Practice a little logical thinking, and maybe, just maybe, you'll come to the realization that just because YOU know something doesn't mean everyone else does. 2 stars because I got my tests back.

They did not have the test available despite having a scheduled interview for a drug test. I showed…read moreup and Tricia the lady that was there was dismissive and completely insensitive overall. Tricia is a terrible person, this is a review for her and her hiring manager more than anything else. She questioned whether I even had an appt even when I showed her my order. They should fire this lady.

Leaving this to balance out some of the harsher reviews, because a lot of what people are reacting…read moreto may have more to do with sleep labs in general than with this place specifically. **Getting there and settling in:** Easy to find, and parking in the back felt safe. The front door is clearly marked, and you could see people inside working and making beds, which was reassuring. You do have to ring a doorbell and wait for someone to answer, which makes sense for both staff and patient safety. I arrived early, and because of that I got to choose between a warmer or a colder room, though I'd guess that's not guaranteed if the place is busy. The bed itself was comfortable, not high-end, but the bedding was nice with the option of a lighter blanket, and the pillows were fluffy. I asked for extra pillows, which they provided. **The tech:** My respiratory therapist, Margarita, was kind, informative, and put me at ease the whole time. **About the rough night, if you're reading other reviews and worried:** If you already know you have apnea or another sleep issue, you're going into an unfamiliar place, wired up, knowing someone can walk in on you. That combination reliably makes it take longer to fall asleep, longer to find a comfortable position, and produces lighter sleep than normal. That's not a reflection on the facility, it's just what happens on the first night anywhere like this. I also want to explain something for anyone whose review mentions hearing doors slam or loud bangs in the night: that's very likely "exploding head syndrome," a real, harmless, well-documented phenomenon where your brain generates the perception of a loud noise during the transition between sleep and wakefulness. I honestly don't think it's the building or the staff. If that happened to you, you weren't imagining it and nothing was wrong with the room, it's just a known quirk of how sleep works, especially in an unfamiliar place. **A few practical tips if you're headed here (or any sleep lab):** If you already use a CPAP, bring your own mask. If it fits their tubing, they'll probably let you use it. I'm a very light sleeper and I use an eye mask and Loop earplugs every night at home. They let me wear both, and the tech helped me get the eye mask on over all the wires. If you're a light sleeper, bring them. They use a gel-like adhesive to attach electrodes to your face and scalp. There was tissue in the room - use it to wipe it off your face as electrodes come off. If you're bald, the same applies to your scalp; if you have hair, plan to shampoo twice with warm water once you're home. I have sensitive skin, and the adhesive pulled some skin off my neck when it was removed. If I do this again, I will not exfoliate the night before, and I'll put on a fast-absorbing face lotion about an hour before arriving to give my skin a little more protection. Skip anything greasy since it can interfere with the electrodes sticking, though in practice that seemed like less of an issue than I expected going in. Overall, a good experience for what's an inherently strange thing to do to your body and your sleep for a night.

It's a sleep study. Expect to have all kinds of stuff stuck all over your body and sleep in a…read morestrange bed. There is only one bathroom. The staff was pleasant and courteous. It takes a long while to get an appointment, so deal with it. There is only one specialist who reads the results. He does not have an office and you cannot make an appointment with him. You must go through your primary care doctor and have another study ordered if it seems that the CPAP settings may need adjustment. REM Diagnostics has no control over that.

Always a good experience at DHL's. Everyone is very nice…read more The staff is very pleasant. Would recommend going there.

The phlebotomist? 5 stars. Engaging, knowledgeable, and I…read moredidn't feel the prick of the needle. The process? 1-2 stars. I got in at 645 am in a Wednesday and didn't get my turn until 822 am. Only two on staff and no one at the front desk. This is Dignity putting the profit before the service.

The unit was quiet when I was there. The radiologist was kind and professional. I had no problems…read morewith her or the facility. I'm making another appointment today.

It's almost impossible to schedule a routine mammogram. You can't schedule it online (much less…read moreeasily find their website). The phone number they leave is a joke -- they never call you back. After 3 months of leaving messages to schedule a mammogram, I physically went in to schedule my appointment. Mammograms are extremely stressful for women and the fact that French Hospital makes this process so hard is really disgusting. It shows how they feel about women's preventative health services -- they don't care.

I never have to wait long and the staff is great. Angel has drawn my blood 3 times and I barely…read morefelt a thing! Results come back quickly as well.

From the owner: When you come to Sierra Vista Regional Medical Center, our doctors work hard to provide the best…read moreoutcome possible for you. Part of developing your treatment is having an accurate diagnosis of your condition. For this, our doctors rely on the clinical laboratory to use advanced technology and instrumentation to perform vital testing, such as blood tests and urine analysis. With accreditation from The Joint Commission and licensed by the state of California, our laboratory maintains strict standards of excellence. Our certified phlebotomists and licensed clinical laboratory scientists perform more than 800,000 tests per year. To serve the needs of our community, Sierra Vista's main laboratory is open 24 hours a day, seven days a week in San Luis Obispo. We also offer a laboratory draw station in Cambria​. No appointment needed. Walk-Ins accepted. We cater phlebotomy services to all ages. Lab Draw Station Locations: 1. San Luis Obispo: 1010 Murray Ave. San Luis Obispo (inside Sierra Vista Regional Hospital) 2. Cambria: 2150 Main St. Cambria