Front desk efficient and amiable. In my case, arrived 30 minutes early for my CT scan appointment,…read morebut they took me in after five minutes or so. Cindy, the technician and a veteran nurse and pro, was really sweet and helpful with me, assisted me expertly in climbing onto the tray, mindful of the severe pain I have in my back. She performed the scan itself quickly, and I was out of the facility at the time of my original appointment!

It is just exhausting to deal with this company. No matter what I do, I can't seem to even make a…read moresimple appointment for an MRI and bone scan on the phone. Even when I get through on the phone, they say no one is available who can schedule me. Today I got a rep who identified herself as a new phone trainee. I asked to schedule an appointment yet again, and she said "sorry I can't do that. I will have to take your information and have a trained agent call you back." The agent whom I spoke with on the phone 10 days ago already promised that she would call me back when they had time to find my orders in their chaotic records system (orders already confirmed sent by my doctor and confirmed received by Adventist according to that rep.) No one has called me back yet. 10 days of waiting for a scheduling phone call is unacceptable. They have my orders. My doctor told me to go and schedule in person because they were impossible to deal with on the phone, and if I wanted to schedule I should go in person... she advised going elsewhere, but riding in the car with a broken back is painful. I thought "How bad can it be?". I should have listened. Going in to their offices in person was not easy for me considering my back is broken, but I managed it anyway. There was almost no parking within walking distance for me. When I got into the lobby, I had to stand in line for 40 minutes with no sitting option while the 2 people, who were supposed to be doing appointment scheduling and check-ins, were typing stacks of patient files into the computers at their stations. 1) Having only 2 receptionists out front for a business that deals with so many patients is critically low staffing... For instance San Luis Diagnosic almost always has at least 4 staff out front, more on the phones, and the employees out front don't take outside phone calls. At SLO Diagnostic those critical patient care staff members are not also tasked with entering thousands of sensitive patient records into a different patient records system. Whoever the site manager for Adventist Health is, they are woefully undereducated in patient care and employee health and wellbeing. If Adventist Health cares so little about patient care and even their own employee stress levels, why would they care about patient health behind the scenes or the accuracy of patient records in their care??? After 20 min of standing in line with a broken back and no chair, I sat down beside the indicated red circle on the floor where I was supposed to stand. I was admonished because the staff said they couldn't see me in line from the chair, even though there was a huge line of patients in line behind me going out the door. I finally stood up, walked up to the window at the back, and asked the supervisor when I and the people in line out the door behind me would be helped. She came forward and apologized for the long wait times. She was very kind and the first person who actually acknowledged my presence in the room. She asked me if she could help me herself. This kind woman said Adventist had tasked her 2 staff members to convert all of the patient records in the old Selma Carlson computer system to the Adventist Health Records system, and that the normal scheduling employees were completely overloaded doing required data entry for that project. What about hiring a dedicated records team to do that important work? People who actually do that kind of work for a living? Are the records of my MRIs so unimportant that employees who are already overloaded are tasked with inputting them under great stress with people in lines out the door, whom they are supposed to be helping, stand in long lines waiting... some very elderly or with broken backs like me, while they are told to ignore us? Adventist is already paid a lot more (30%+) for the same services without having to give good care, what motivation exists for them to improve anything about the patient's actual experiences with their facility? People who are sick and in pain often can't drive 30 miles away to seek better care elsewhere. Because my doctor sent the orders for my scans here, and they refuse to transfer them to a different company, I have to get completely new orders to be seen elsewhere... costing me even more time while I'm suffering without a clear diagnosis. I've never even heard of a medical professional refusing to forward orders to another provider for any reason. It's a clear home run of terrible service: 1) no trained personnel to do real patient interactions 2) an antiquated records system that isn't being updated by dedicated personnel 3) impossibly long 60m+ wait times for patients coming in for appointments or making simple appointments for services 4) no competent top level management oversight regarding employee management, patient care, confidential records handling, and patient scheduling.

Went in to get some tests done and the lady working there was unnecessary hostile, almost to a…read morecomical degree. Instantly getting mad at me for not knowing how it all works from the get-go. And if she ever reads this: I'm not trying to shame you. I'm telling you this so hopefully you can be happier and so can your customers. Because the thing is, you work there EVERYDAY. The average customer goes there maybe twice a year. Who do you think knows more about the procedures? So when someone doesn't have the right paperwork ready, when someone sits in the wrong place, has trouble with a kiosk, use your brain a little. Practice a little logical thinking, and maybe, just maybe, you'll come to the realization that just because YOU know something doesn't mean everyone else does. 2 stars because I got my tests back.

They did not have the test available despite having a scheduled interview for a drug test. I showed…read moreup and Tricia the lady that was there was dismissive and completely insensitive overall. Tricia is a terrible person, this is a review for her and her hiring manager more than anything else. She questioned whether I even had an appt even when I showed her my order. They should fire this lady.

It's a sleep study. Expect to have all kinds of stuff stuck all over your body and sleep in a…read morestrange bed. There is only one bathroom. The staff was pleasant and courteous. It takes a long while to get an appointment, so deal with it. There is only one specialist who reads the results. He does not have an office and you cannot make an appointment with him. You must go through your primary care doctor and have another study ordered if it seems that the CPAP settings may need adjustment. REM Diagnostics has no control over that.

Terrible service. Rude employees. Incompetent diagnostics. From the very first interaction, they…read moreprovided incorrect information, then lied about it. The manager tried to cover for her and said some incredibly stupid explanations. Absolutely gaslighting me multiple times. Never followed up with communications. Refused to give me documents. They didn't give the correct test, and the test they did give me was inconclusive and wanted to bill my insurance a 2nd time for another test. DONT GO HERE.

Always a good experience at DHL's. Everyone is very nice…read more The staff is very pleasant. Would recommend going there.

The phlebotomist? 5 stars. Engaging, knowledgeable, and I…read moredidn't feel the prick of the needle. The process? 1-2 stars. I got in at 645 am in a Wednesday and didn't get my turn until 822 am. Only two on staff and no one at the front desk. This is Dignity putting the profit before the service.

The unit was quiet when I was there. The radiologist was kind and professional. I had no problems…read morewith her or the facility. I'm making another appointment today.

It's almost impossible to schedule a routine mammogram. You can't schedule it online (much less…read moreeasily find their website). The phone number they leave is a joke -- they never call you back. After 3 months of leaving messages to schedule a mammogram, I physically went in to schedule my appointment. Mammograms are extremely stressful for women and the fact that French Hospital makes this process so hard is really disgusting. It shows how they feel about women's preventative health services -- they don't care.

I have been going to Radiology Associates for all of my imaging for over 25 years. They have given…read moreme great care, it's easy to schedule, and my medical records are easy to access via their patient portal. My docs always get the reports within a few days. Today I had a lumbar epidural steroid injection by Dr Selph, an interventional radiologist who works for Radiology Associates. When I first saw him for an evaluation of treatment options for my pain, I was Refered by back surgeon Dr Sabatino. I had been told by Dr Sabatino that I had a compression fracture of the L5 vertebra. When Dr Selph looked at the same images, he said it was not that at all. Instead he found evidence that I had a more rare disc herniation where the disc material was extruded out through the tear, and ended up next to the L5 vertebra. This caused it to appear as bone marrow edema from a fracture, making options for repair completely different. I may have undergone a surgery that wouldn't have worked because of it. Instead Dr Selph did the epidural steroid injection and it has already begun to ease the pain I was experiencing. I can't say enough good things about Dr Selph. He is friendly, very intelligent, highly trained, and really good at explaining everything clearly to me. He showed me exactly what was going on my MRI, and explained exactly why he came to a different opinion on my diagnosis. I asked for Dr Selph to be the doc who did my epidural today, and again he was so good. I high recommend him to be the one who reads your imaging, and to be the one who actually does your procedures or surgeries. Apparently he is highly respected by his coworkers and the nurses couldn't say enough good things about his competence as a doctor, as well as his kindness and generosity as a person. You can't get better than that! I trusted him and it worked out well for me. I suggest you can trust him too!

Terrible service about my wife, the shot was of no use because the "specialist" despite repeating…read moreseveral times which was the affected area, did it where she believed and my Dr. confirmed that the test didn't work for the requested study. I recommended that you train your staff not to pay for studies that are not worthwhile and harm patients.