I have a VERY difficult time with blood draws! I have tiny veins that seem to run at the sight of a…read moreneedle. I can't even count how many times someone has "blown" one of my veins. Consequently, I have a horrible fear of needles. Phlebotomists have a tendency not to listen to me when I express my concerns and try to tell them how to best collect a sample from me; arrogance I think. HOWEVER, I had an entirely different experience at this location the other day! First of all, I hardly had to wait at all. I so badly wish I had asked the name of my phlebotomist because he was amazing! He collected my blood with zero issues and most importantly... HEARD me. He asked if I was doing ok during the draw, I didn't even feel him switching out the tubes, and he was able to place the needle on the first try. I don't even have a bruise at the injection sight- and that's only ever happened to me one other time. The entire process was quick and (virtually) painless!

Red to Improve wait time and be much more organized. Do a better job at informing patientsread more

5/14/25- Dh was able…read moreto get a follow up appt. after being seen at Er Damonte.. Appt. was with AGACNP-Preston Peterson.. For me to give a five star review- you know he thoroughly impressed me with his knowledge and bedside manners-.. Very easy to speak with, very compassionate and answered all my questions. Next appt. Is six weeks and feel very fortunate to have such great medical support. The Medical Assistant was awesome too.

I had surgery in this hospital when my doctor rented the operating room for the surgery on 3/27/26…read more On that day, I had a woman at a desk ask me pertinant check-in information. She included saying that they think they have determined that my portion of the co-pay would be $1400 and if I pay it all today, then they knock off 200. I did that by credit card for the air miles. Turns out I overpaid them a lot and they owe me a refund. It's July 21st, 2026 and the surgery was in March. They received payment from my insurance and cashed that check to pay for the surgery in May. I know this from all the calls I have been making and each time, they say "wait two weeks". The account has been flagged "high priority" and still not reimbursed. Myra said that they legally have up to one year to keep my deposit for the surgery. So my suggestion is do NOT pay the large deposit. Pay nothing (they ask the manager to allow that and usually do). Or pay a very, very small deposit and wait for them to bill you your copayment. Then after you pay from billing, it's done. No phone calls saying "wait two weeks" for months at a time.

LabCorp's staff was incredibly kind during my visit. Everyone I interacted with was patient,…read morehardworking, and genuinely caring. Their dedication helps all of us take deep care of ourselves, and I'm grateful for the support they provide. We truly couldn't do this without their services. Warm regards, Michelle

Worst experience this time around. Note: best service will be rendered if you physically have the…read morelab order paper in hand. Renown's electronic orders do not communicate with labcorp's technology. The frustration was increased by my emailing the documents to labcorp on my tiny phone screen, only to find that the folks at the desk could not find the physician's NPI. This resulted in my having to drive to my PCPs office and a 15 min draw turned into a 2 hour lunch break and me being frustrated and angry. Will keep this in mind for future draws and a last minute lab draw now being scheduled at renown due to not having proper documentation.

Staff are competent friendly and professional! Open on time, clean facility, efficient staff, and…read moreeasy registration!

I took a chance and dropped in yesterday hoping I could walk in to get my labs done quickly. It was…read moremy lucky day, I was the only one there! The ladies up front were great and pulled up my labs, so I didn't have to go and come back. I was in and out within 10 minutes tops. That was with a potty break before heading back. I used to have to get lab work every 6 months for a years, but this was the only time I didn't mind getting my blood drawn. I wish I would have wrote the tech's name down that did my blood draw yesterday because she was phenomenal. Young Indian lady didn't even pinch me! I wish there was a way to request her in the future. Thank you again for being the only one that didn't hurt me with a blood draw. Thank you to the friendly receptionists, I appreciated your friendly small talk and laughs. It made my busy day so much better.

The staff at this location are all very nice and do the best they can. Every blood draw has been…read morepainless. If you are in a wheelchair don't come to this location. It is very difficult and dangerous to navigate from a wheelchair.

I needed some lab work done that did not allow me to know what specific day I needed to get my…read moreblood drawn, so I decided to do a walk in here at Renown's Lab location on Sierra Rose. Upon entering, there were about 4-5 people ahead of me with appointments, so obviously those people were seen first and then several people came in after right after me. Ultimately, I was in and out within 25 minutes, which I felt very reasonable considering I walked in without an appointment and several people ahead of me. I found this location to be very convenient and the staff quick and friendly.

Parking is pretty easy in the shopping center lot. Location is more convenient that downtown, in my…read moreopinion. Kiosk (no contact) check-in on arrival (have your ID ready). Definitely nice to make an appointment in advance online, but unlike most centers I've gone to previously, this one was running behind, and my name was called about 10-15 minutes after my appointment time. The waiting room was a bit depressing. I highly recommend the option to wait in your car when you check in. I would have done that, but I didn't realize the wait time would be so long with an appointment. The room where the blood draw is taken had loud machines running, which was a little unexpected. The technician was nice, and the needle poke was quick, but the blood draw itself was uncomfortable. I had hydrated and the whole process was very quick, but as soon as the needle was out, my arm hurt more than usual and I had immediate bruising in the area, again unusual. Not the best experience overall, but not the worst either. TIP: If you want an early morning appointment (especially if you're fasting), make your appointment at least a week in advance.

Last time I was here, you had to check in at the kiosk, no person to actually help if you had…read moreissues. I did not. However, I watched two people come in and have trouble. One rang the bell and the lady just kept telling them to use the kiosk, and when they said they were trying she kept saying use the kiosk, use the kiosk, use the kiosk. The person gave up and left. The second person needed help and after watching that, I helped. I was able to help them get their license scanned and checked in. This person was not a English first language, the lack of help was appalling to me. Then the billing. I have visited several times and not showing payments posted. I called and asked for a statement of account. Any provider should be able to provide this, it is a list of services and payments. I was told I would be sent the statement, what I received was individual copies of bills. I noticed a payment was not posted, I called back and the person, says, "there is another bill". (Why do I not have it, I thought) I said I requested a full statement of my account. She said, "we don't do that, we can only send copies of individual bills" so I asked again to have a copy of every single bill sent so I can reconcile to make sure my payments are posted. I am now waiting for that, but I will not use Quest ever again. It is ridiculous that they can't print one statement for me with everything and they way they treated people in person was degrading. Go elsewhere if you can.

I prefer this location out of all the labs in Reno. They are fast, efficient, and its always clean…read more Its a busy place but everyone is polite. Have not had a bad experience yet

Renown sucks they don't take most insurance. They cater to broke people without insuranceread more

I enjoy this office and all the staff. There is a patient portal where I can check blood tests,…read moremessages to and from my doctor, and make appointments. I have been coming to this office since before Covid. The front-of-office staff is always cordial, knowledgeable, and informative. There are several doctors at this office. Each doctor has their own nurse. The office is clean and has a small waiting area. It is located in a Business Park with a large parking lot for each of the offices.

After 10+ years of using this place in Sparks-PCP went concierge. All about the $$$…read more NOPE. No can do. Shows how patients really R NOT priority any more. Healthcareless

I appreciate that there is a place I can go and just get my TSH or A1c tested just for my own…read morepersonal knowledge. The prices are reasonable and the Phlebotomist are caring. The list of labs that can be done here is extensive. Friendly and personable staff. I give them five stars.

Quick and painless from check-in to the needle in my arm. Staff was friendly and professional. No…read morecomplaints.

I took my 95 year old mom in for a simple blood test @ 3:09pm they close @ 4:00 pm. The little lady…read moretold me no more blood draws today, to make appointment on line. She was rude & flip to my request. If my mom was not with me, I would have voiced my extreme disappointment. No excuse for her attitude. I wish I had gotten her name.

They still have not sent my results to my doctor or MyChart and it has been more than a week. These…read moreare life changing results. They don't care.