Beware, place is a $hit show. Came here 3 days in a row and nobody was open. People were waiting…read morefor hours and they all started leaving including me. Apparently someone got terminated with no replacement or someone dropped the ball. Dont believe some of the positive reviews.

Making an appt online was easy. The lady at the window was…read morea bit rude and told me to check-in at the kiosk over to the side. The scanner was broken or something and could not scan my QR code so it was pointless. I was able to scan my ID though and all of my info populated and I was checked in. Then the lady called me up to the window and in a loud voice asked me to confirm the name of the service I was having and then proceeded to say the name of the provider, and asked me if that was correct. She should've kept her voice down for my privacy and was quite unprofessional. There were other people waiting in the waiting area so I am sure they heard as well. She ended up being the phlebotomist too and could've asked me those questions once I was in the back with her.

This center is so great working with kids! They were so patient with my 5 year old son and gave him…read morestickers after the whole ordeal of drama and tears. As for me, the phlebotomists are pretty friendly, sharp shooters and find my tiny veins pretty quickly... painless too. Thanks for the great service every time we come. This is the go to Quest Diagnostic for my family and I.

As a phlebotomist with over seven years of clinical experience, I am horrified by the substandard…read morecare and blatant safety violations I witnessed at this Quest location. During a pediatric draw for my child (under 5), I observed an inexperienced technician aggressively "searching" for a vein, repeatedly poking and redirecting the needle while already under the skin. Despite having a peer looking over her shoulder, that individual allowed this trauma to continue rather than intervening. As a professional, I know this technique is clinically unacceptable and risks hemolysis, which compromises sample integrity.When the technician failed the draw, she became passive-aggressive and suggested we come back another day. I refused and demanded a competent phlebotomist perform the task we were scheduled for. During the second attempt, the first technician decided to "assist" by squeezing my child's arm with excessive, unnecessary force, even with a tourniquet already occluding the vein. This resulted in redness that lasted for well over 24 hours. She further breached professional standards by ignoring my child's pleas for comfort and mocking them when the procedure ended.The unprofessionalism continued during a follow-up visit with my grandmother today. I witnessed this same staff member loitering behind the counter, crossing her arms, and openly mocking patients with needle phobia and speaking disparagingly about my family. This facility is operating with a complete lack of clinical oversight and basic human empathy. The staff here seems to forget that these are people, not just numbers; if this were their own family, I am certain they would want an advocate standing up for them as well. I am filing this as a formal complaint regarding clinical competency and patient safety.

This place is terrible . I came in today for an appointment for my grandmother at 8 A.M , we were…read morethe second in line , 8:30 comes around and the staff immediately starts to pull everyone in getting late . I personally heard someone say they had an appt at 8:40 and they got in before us .

Thank you to my wonderful physician to referring me to a pulmonologist. I will be receiving the…read morecare I need.

Great friendly environment and no weight time in and out if I ever need to do a urinalysis again…read moreI'm definitely coming here

Took my 13 year old son w/ Down Syndrome today. He hasn't had blood drawn since he was 2, and I was…read moreso worried he was going to freak out. We had the pleasure to have Liz (Elizabeth) and Audriana. These ladies were so amazing with my son! If I could give 10 stars I would!

Extremely rude staff who said it was "too late" after telling me the ICD 10 code was missing (it…read morewasn't. My Dr had it in the order on their end and had to resend it to them.) The brunette working at 12pm on 01/31 provided the WORST service and had the most awful attitude. She needs to be coached on what proper customer service is, especially when I didn't come in with an attitude at all, and she called the wrong name instead of mine after making me wait for 20 minutes without any notice and I had an appointment at 12pm too.

My first time trying out Quest Diagnostic and going to this location. Check in was quick and simple…read moreusing the kiosk machine. The wait was not long too. They called me 10 min before my scheduled time. Staff is super friendly. Waiting area has plenty of seating.

Came after work and it was a really bad experience. I was the last appointment and was late but…read morestill within the grace period. It was hard to make it on time due to traffic after work. As soon as I arrived, I heard cursing and yelling from the back by a phlebotomist. (There were no patients present). They were clearly upset to see another patient. It took a few minutes for someone to come out and I actually tried to leave due to feeling distressed by the outbursts and yelling from the back but the phlebotomist coaxed me to come to the back. Very unprofessional and will not return.

Came in at 9:10 for a TB test today but the place is still closed. Called customer service and was…read moretold that they are running a BIT late. Waited for a few more minutes and more people are coming in for their appointments but still, no arrived to open and accommodate their clients. This is so sad, a lady that as waiting too was holding her pee for 30mins for her urinalysis. Time check 9:48 and no one still came to open the clinic, I had to leave for work.

Closed early yesterday, came in this morning 40 minutes prior to wait early first person in line…read more She was running 20 minutes later than open hours. Which states on their door 9. Then proceeds to do 2 walkin ins before me.

I rate it one start just because I can't rated it less stars. Poor quality of office staff, no…read moreempathy and rudeness are the only qualities that they have at least at the office on 1801 E March Ln Stockton Ca. waited for over two hours and the care given was like they were doing me a favor and not even trying to at least fake the empath.

Was scheduled for breath test and after arrival and waiting for my turn, I was told to reschedule…read morethe test because they were out with the testing kit from last few days. Okay so when they didn't had the kit why they scheduled me. They should have called me instead. This is my second worst experience with the Quest diagnostics. And also they didn't had any supervisor to talk about this issue. Very very disappointed Will never go back to Quest diagnostics

Terrible customer service. Some people couldn't scan their QR or locate their apt by entering their…read moreinfo. I tried to help them but was only able to assist some. The sad thing is, I shouldn't have to I am not an employee. They call names and walk away intentionally to not deal with anyone, where is the help? The service? The short Asian woman working this morning in such a bad mood. I feel bad for the people waiting and it's passing their service time because they were unable to check in.

I scheduled an appointment for my 79 year old mother's blood work two weeks ago. I checked her in…read moreon the day of and they called her name shortly after. I love the speedy checkin as well. The ladies were pretty nice and my mother said she prefers this location instead of the others.

8/26/2024- Came in for physical evaluation for SSDI. The case worker made the appointments, so you…read morecan't personally make or change them. Staff at the check-in window and the Dr were very friendly and helpful. Went through the exam evaluation with the doctor, who seemed to understand my physical disabilities. The exam and waiting room were very clean. The only reason for not all 5 stars is that the waiting room had no water dispenser, so bring your own if you need something to drink while there. I'm not sure where the public restrooms were, but I'm guessing they are in the building somewhere outside the office This is a 3 level building with the parking garage underneath the building. There is an elevator available to get to the 1st and 2nd floors. Otherwise, you would need to climb stairs from the street level/sidewalk if you park on the street.

Went for ssdi . Dr was very nice I can't remember her name though . Parking isn't many spacesread more