My expectations were not very high after reading the previous reviews. However my experience was great. Had a 1:30 appointment, checked in at 1:25 with the text link. Within 5 minutes they called me in. The technician Avery was absolutely fantastic. Friendly, professional and absolutely painless. Was in my car driving away by 1:40. Experience could not have been better. read more

It had been about 4 years since I had blood work drawn at Quest so a few days ago I thought to return as surely they have improved. Well, I was wrong. Although polite, the lab tech lacked the necessary basic skills for blood draws. Additionally, unlike other area labs, Quest does not use pressure dressings after a draw. As a result, I was left with an unnecessary big bruise on my arm. Bye, bye Quest. read more

Quest Diagnostics - This is what happens when a lab tech doesn't listen and a pressure dressing/wrap is not used. - Laboratory Testing Near Me - Westlake Village, California

I walked in and was the only person waiting. The tech (who refuses to reveal his name) was crazy mean and told me I could wait 5 Mn or 3 hrs and it was his choice and would be my surprise. IMO He should get some help and not be trusted with needles or medical information read more

I went to get my blood drawn yesterday. I made an appointment. Checked in as prompted, and I was seen right at my appointment time. I've been to this location a few times and same experience every time - booked an appointment and never had to wait long. The lady who drew my blood yesterday was very nice and professional. The place was clean. If I had one complaint, it's that it was kind of cold in there. No big deal though. I was in and out under 10 min. read more

I had to have blood drawn and I have always been squeamish about it my entire life. Anyway, I let the phlebotomist (Francesca) know I'm a big baby and she was super sweet and understanding. She made me feel very comfortable and I barely felt anything when she took my blood. I will definitely request her next time! read more

Just came here to say that I had another really positive experience today. Easy check-in from my phone. Could have also used the kiosk. Minimal wait time. Clean facility with lots of light and views of the trees outside. Easy payment on site. Technician was so kind and gentle. Quest phlebotomists are so good. read more

Ruben is refusing to see patients during business hours. I walked in 30 minutes before close signed in sat there for 15 minutes only for him to come out and tell me that he's not going to draw my blood. This place is a joke. It's like being in a Third World country Quest we have to do better. Reality is there employees don't care and the corporation just doesn't care. read more

Waiting over 30 minutes with an appointment and still waiting as I type this. Absolutely unacceptable

Made my child wait 3 hours for a fasting blood draw (he was 5 minutes late for his appointment time). Then after forcing him to wait in the waiting room for hours, he was obviously dehydrated and so they couldn't find a vein and told us to return another day. Great work, Quest! read more

I just went to this location , and for a blood draw, it was great. The waiting room was clean and spacious, and the staff were very kind and polite. I went there for my Function Health draw two days in a row and BOTH days Saul took me in early, was very professional, had great bedside manner, and made the whole experience quick and painless. He was able to do it with me barely noticing. I always appreciate a pro and you know when you see one. Idk what all the negative reviews are about. This is definitely my go to for blood draws moving forward. Grateful to have found a great location with a great phlebotomist. Again shout out to Saul for making my experience there the best I could ask for!!! Thank you read more

I am so disgusted. I went to a clinic here which is a walk-in clinic and need some emergency blood work done. I drove which took me 45 minutes to get here with the fires and all. I signed in. It told me I was on a waitlist nobody came to the front desk. It was like the twilight zone I waited and then I called out and a man that could barely speak English Was so rude to me and told me that he could not see me. They don't take walk-ins after 3:30 it was 342. I told him of my emergency and long drive and he didn't care. He walked away.!! Besides encountering this rude human with absolutely no one else in the waiting room and telling him my situation don't you think he could've taken me for a quick blood draw. There was nobody there and it doesn't state this on their website that if you're a walk-in, they won't see you after 3:30. I am not done with this yet. I am absolutely appalled and infuriated. Don't ever go here don't waste your time with such awful people. read more

Love the app & online portal. Techs are super good. Super nice. Clean office & labs. Very professional. --- Quick and easy to scan insurance docs. --- Not sure why the bad ratings. But this Quest office is A++++ read more

Quest Diagnostics is THE WORST business in the medical industry. This company has the utmost in customer UNfriendly system. Quest has a monopoly in this part of the healthcare system. read more

Long wait. Check-in software doesn't work. Employees don't care about patients. I am in Simi Valley office

Went as a walk-in with nobody ahead of me. Waited 2 hours only to be told that they were going home and that I would need to come back the next day. Absolutely ridiculous given that they knew that myself and one other person had registered and were waiting. read more

BTW, my insurance plan was $25 copay, NOT $250 that they tried to collect upfront. Shame on you Quest. My advice, don't pay until your insurance goes through! read more

I've had an appointment for 6 months and arrive this morning and they have decided to close. No notice. And Quest just cancelled me out as if I never had an appointment. So I'm stuck sitting as a walk in at another location. read more

I have literally never left a review on YELP. My experience was so awful I feel compelled to. I usually go to the Quest in Agoura Hills but tried this location today. After waiting 60 minutes, noting I was a walk in, after my blood draw where I was pricked three times, I removed my bandages and my arms have bruises I have never seen post any blood draw. I do not recommend this facility. There are much better Quest facilities in Conejo Valley. read more

Please choose a lab who are bit human and understand people cominf for tests are unwell and not there for fun. People need to take theor medication if only the staff there have little amount of empathy.They will enjoy chats and serve 0 people then take 5 mins to draw someones blodd.Horrible!!!! read more

These people are always late... Oh Lord do I hate Quest. Always assume that you will get seated 30 min later. Book your appointments in the morning. Good luck soldiers... read more

This place is a claustrophobic nightmare. We got our appointment online and checked in before appointment time. Since they were three people in waiting room they suggested to wait in the car and they said they will text and call ( I thought a phone call? ‍) 40 m later we went back to find out that we have missed the appointment time because they called our name in the waiting room that we couldn't wait in. Our only chance now is to wait (100 minutes already) as a walk in. No service guarantee today. No empathy or mercy from the frontline workers that of course I admire deeply but since they are also serving as customer service reps maybe they should review "How to treat your paying customers 101" workbook? .. or maybe Quest should have never substituted the front desk check in person with a kiosk? Welcome to the ruthless automation of the lab industry! read more

Quest Diagnostics - Kiosk - Laboratory Testing Near Me - Westlake Village, California

Went for walk in bloodwork and was there at 3:35, checked in and 10 minutes later someone came out and said they don't do blood draws after 3:30! How about posting it on the door and in the office before people take the time to enter all their information! read more

They run an efficient operation. It's clean and organized. You can wait inside, in your car or the hall! The staff is great! read more

Had blood drawn today. Made an appt for 10:00am. I was done by 10:07. great service.

Once again. Opening worker was late. Like out of the door. Never enough staff. Thought I would give it one more shot. I would recommend going to any other option in the entire Conejo Valley. read more

This was the worst blood test experience I have ever had. Scheduling an appointment was impossible- I tried a week before and all of the morning appointments were booked. I've walked in twice and waited for 2 hours to be seen for a simple blood draw. read more

Very bad costumer service - would not recommend I go here once a month and they are always late. They say they will give you a text or call, but you usually get neither. I've missed my appointment a couple of time because of this, even though I was there. I have gotten some good people, but today I had a very, very rude lady. Just before I went in, I witnessed her being extremely rude and passive aggressive towards another costumer. It left me very unsettled, and she was a bit rude to me as well. I highly discourage going here. read more

Horrible. They claim they are open until 4:00. I got there at 3:20 with one person waiting and they would not draw my blood. Don't state you are open until 4:00 and only draw until 3:30 read more

Not sure why so many negative reviews. My experience was fantastic! I arrived on time, checked in using the text message they sent, didn't have to use the pad in reception. Waited less than 5 mins before being called in. The blood test was the quickest and least painful I've ever had. I chose to lay down as I get light headed. It's was very quick and very professional. Very nice and polite nurse, she was great! I'll definitely return for future tests. read more

Horrible place don't ever go here I waited over two hours no one even wanted to take me in. I registered for my appointment when I walked in and I still had to wait and wait and then I left read more

We came for a appointment with my scared child. I had the lab request digitally. Was told it had to be faxed. I had it faxed to them within 2 min. They told me I no longer had a appt and had to wait for a spot to open. We waited over a hour with my crying scared child. They were rude and had no compassion. I will never return to this business. read more

Emily the phlebotomist was abrupt, rude, short, very matter of fact and made my experience at this location terrible. I'm not sure if she hates her job or people - or both. If you're looking for normal polite human interaction do not come here. It's amazing how unhappy someone can behave and it rubs off on innocent people coming in for a simple blood draw. It doesn't require such stern energy & communication. Avoid Emily if possible. Worst lab experience ever. read more

I arrived for lab work for my child but...Our lab slip was blank! It took about 10 minutes to get a new one. I had one emailed to me right away but your employees would only take a hard copy! By the time a new one was faxed it was 5 minutes before 4pm. I heard it come through on the fax machine but both employees were in the back and no one was at the desk. Rather than accommodate a mom and nervous child during a pandemic they told me to visit the TO location the NEXT day- on Saturday (but my dr. Needed labs ASAP!). I went to Agoura and was taken right away. : ) Not sure why they didn't send me to Agoura?? Found it online. And the number listed for Agoura on google maps is incorrect. I feel like the westlake employees were annoyed that we showed up on a Friday when they were trying to wrap up for the day. Bad customer service. I will go to Agoura/TO next time. read more

No person to greet or help in any way. I made the appointment on line, showed up 45 minutes early and I'm over 30 minutes over appointment time. I can see why the Yelp reviews are so poor. read more

I left the office in Agoura hills to this office as I was it getting noticed at all snd I was fasting and needs to get my blood work done. I came to their LaVenta office and this pretty lady Xenia Helped me she was awesome snd very helpful. She turned my anxiety to very happy day read more

Can I give zero stars? Absolutely hated the experience. Had an appointment they didn't call me in until 50 minutes later. Elicia has the worst attitude and it's like your inconveniencing her by being there and for her to do her job. read more

Worst lab experience ever. Came as a walk-in and they said I had to make an appointment. Fine. Made the appointment. They asked me to check in with a link and then wait in my car until they sent me a message to come in. The message came in 9min after my appointment time. Then I came inside and proceeded to wait another 22min before I even saw a single person. No one behind the counter, no one to see that I was even there. Finally a person came out and I told me that the message to come in happens automatically and has nothing to do with actual readiness. I was then told it would be approx 20-30min before they were ready for me because they were still with other patients. I walked out and I'll never go to Quest again. read more

This place has gone down hill.From the HIGH TECH sign in station to the invisible people that don't help anyone because you can't even ask them a question.I had to sign in and enter my social security medicare card and secondary card to find out that I wasn't going to get in.Fancy Shamcy station from hell. I went to UCLA right at next building to get my blood drawn and walked in.They took me right away.They were nice and fast.I can't say enough about UCLA.Viva UCLA! read more

This place is so rude to patients. Elicia barked at us that we missed our appointment in a waiting room full of people when we were in the waiting room within a minute of receiving a text to enter the waiting room. So unnecessary. My elderly mother who has cancer also had a very poor experience here. read more

I only give it one star because I have to. These people and this place are absolutely the worst, most rude and disrespectful location I have ever experienced. Just waited 45 to be told I would have to wait another 45 minutes because THEY messed up the appointment. Stay far away from this location so they have to shut it down. These "specialists" need to be fired and blocked from any future with. This place is HORRIBLE!! read more