This may well be my FIRST-EVER NEGATIVE REVIEW!…read more I am enduring a horrible experience...if I could have given a NEGATIVE grade, I certainly would have done so! I have been on Hold with the Scheduling department for 67 minutes...and this was after hanging up following a 45-minute wait earlier today! After hanging up, I called the front desk to complain. They said that they would be willing to schedule my appointment...but my file was SOMEHOW in possession of the Scheduling department so the front desk would not be able to schedule my appointment. They put me back into the queue for the Scheduling department, and it is now ONE HOUR AND THIRTEEN MINUTES since the front desk transferred me back to Scheduling. My referring physician says they have some high-tech equipment for the procedure I need, so I am constrained by 'golden handcuffs'. However, if you require a procedure that does not necessitate any high-tech equipment, I STRONGLY ADVISE you to look elsewhere. Don't avoid this dump based solely on my my experience...go by the experience of all the others who have given this JOKE the LOWEST POSSIBLE RATING! PS I'd like to thank MEDICAL DIAGNOSTIC IMAGING for providing me the 73 minutes I needed to compose/edit this review!!! Now I can hang UP!!!

Scheduled an appt over a week in advance for an MRI with and without contrast. Made it clear on the…read morephone what was needed, as did my doctor's specifications. They called the morning of to cancel my appt, as "the technician we have you scheduled with does not perform contrast." So unprofessional.

Christine is "the" best in this industry. If you have a child who is afraid of needles, she is the…read moreone who can help. Biotex a very calm, peaceful environment, not sterile. Not a number. This is the only place I go.

Christine, the phlebotomist and owner is the best I've ever been to! I need complex blood labs done…read morethrough Boston and I'm grateful they are relatively nearby. I drive 35 min and it's worth it! Her calm reassuring nature is matched by her skill and knowledge. She also happens to be great with anyone that is neurodivergent. Can't recommend them more highly! Keep in mind they are only open limited hours. Please check before going out there.

Tough to get on their schedule for serious procedures such as CT, MRI, PET etc. campus are spread…read moreout in the copy

The staff is gentle, kind and explains things so you feel comfortable and confident. Will always…read moretry and book with UCLA Radiology 1st.

I was in and out within 10 minutes!! I brought my orders in, the lady behind the counter was…read morehelpful, she took them and the phlebotomist got all the tests ready. They took me back after waiting less than a couple minutes, I warned the guy drawing my blood that I am a hard stick, having been poked many times in one sitting by many doctors and nurses. Not this time, no fishing for the vein, no adjusting the needle every which way, he just put the tourniquet on and got it right the first time!! That's always been the most important part for me. Painless, my blood was drawn, a self adhesive bandage was wrapped on me, and I was out of there! I left with a little less blood, experiencing no pain at all, and I got to keep all my arm hair, not having to rip that God awful tape off that other places put on you is a bonus. Very professional and accommodating.

I've always had a great experience at this place. Never had to wait more than 15 minutes to get in…read moreeven with a small staff that they have. Clean and professional.

I appreciate them squeezing my test a CT test on my left shoulder for my dr this Friday thank you…read more not long wait great care helped assist me getting on and off the table

TLDR: Rolling Oaks/Radnet delayed my time sensitive imaging needed for an upcoming surgery to the…read morepoint that my surgery was postponed and it has severely affected my health. What a genuinely terrible facility and company overall. Zero accountability over there for the process of getting imaging authorized by insurance. I'm waiting on a time sensitive surgery and the Rolling Oaks/Radnet has done nothing but delay it even further, to the point that my surgery had to be postponed. This is genuinely rising to the level of negligence on their part, which is quite scary considering they are some version of a healthcare provider. When Radnet needed a clinic note from my doctor, they called the wrong number three times and allegedly left voicemails on it. Then, instead of reaching out to me and confirming they were calling the right number for a publicly listed Cedar Sinai doctor whose direct office number is the first thing that comes up on Google when you type his name in, they just did nothing for two business weeks until I called in yet again to see what in the world was going on... What kind of medical provider doesn't reach out to the patient when there is an issue like that? They literally just gave up on getting my imaging approved yet when I called they said they were still "processing" the imaging order. You can't even make this level of medical negligence up. Want to call someone at Radnet/Rolling Oaks and talk about your authorization/scheduling issue? Great, get ready to have a conversation with someone in the Philippines who has literally zero ability to do anything other than data entry on a computer. Rolling Oaks has outsourced basically every single phone operation outside of the country. Don't believe me? Give them a call and listen to the boiler room in the background. Then be prepared to be transferred to two or three other people within the company, all of whom can't do anything either and it's actually, conveniently, someone else's responsibility... I've used the company in general and this specific facility for years. I will genuinely never use them again for anything going forward. They have delayed my surgery, cost me hours and hours on the phone and left me worse off after all of it. Truly impressively bad on all fronts. I guess it shouldn't be that surprising given their one star yelp rating but I personally have never had this experience with them on the administrative side before this particular exam. On another note, I've never waited less than 1.5 hours for an MRI from them which is absolutely crazy compared to other facilities I've been to. They're local to me and it used to be more convenient than driving to LA but from now on that is what I will be doing. I generally bring my laptop to continue working when I have used this facility in the past but either way, waiting one and a half to two hours for pre-rescheduled imaging is about as unprofessional as it gets. People wait weeks, even months for these appointments and are obviously in pain when they need this type of imaging yet Rolling Oaks wants them to sit in a waiting room for hours after their scheduled appointment time, makes zero sense. This place is a great illustration of how little these types of businesses actually care about patients, even though they are ironically owned exclusively by doctors. I've attached a picture showing just a few of the calls made so far to get an MRI approved that was submitted by my doctor nearly 1.5 months ago. I've spent literally hours on the phone with Radnet/Rolling Oaks to no avail, gotten bad information from them numerous times and have ended up getting turned around right back to them by my doctor's office and insurance company...because Rolling Oaks/Radnet is actually the place that messed up getting these orders processed. Do yourself a favor and go literally anywhere else besides Rolling Oaks/Radnet for your imaging needs. I promise you will be better off. ***EDIT: After poking a round a bit more in their reviews, this company is literally using paid/fake Google reviews in an attempt to repair their reputation. Other users mentioned it and AI software flagged their Google reviews as "extremely suspicious" immediately when I entered the inforeview. This is actually insane and seems extremely unethical. More pictures attached!***

Wellnrssmart is always so quick and the nurses here are always so kind! Been here for my TB testing…read moreand they are always so welcoming and very fast! I definitely recommend :)

POOR CUSTOMER SERVICE!!!!!! I came in at 9:03 three minutes…read moreafter they open, & the wait time is 40 minutes, & they claim no appointment necessary, maybe they will need to do a necessary appointment. The lady at the desk was so rude! She had asked what do I need, & just straight out said wait outside, around 40 minutes! Wasting time of people!

I've been a patient of Annie's for several years, and her level of care has always been…read moreexceptional. She consistently goes above and beyond, including helping patients submit lab work to insurance--a service that is incredibly uncommon and greatly appreciated. Her expertise, professionalism, and compassionate approach make every visit worthwhile. Annie genuinely advocates for her patients and is committed to providing the highest level of care. If you're looking for someone who is knowledgeable, attentive, and truly invested in your well-being, I highly recommend Annie for your lab work needs, no matter which company, she works with all.

Great Service. She's finished before you even realize that you had a needle in your arm. One of…read morethe top two in my entire life.

AAA+++ Doctor Rezai is Exceptional and Exemplary. My 1st, 2nd, 3rd and all encounters with him,…read moreand his staff here in Thousand Oaks who demonstrate an attitude of dedication. Effectivley and caringly incorporating professionalism, comunication and dilligence within the scope of Reception, Patient, Nurse, Doctor are the reason i said we are fortunate to have a facility such as Zai Health, i have accompanied my elderly mother on numerous occasions to Zai Health among others. Without being detailed i can tell you that Dr. Rezai evokes in an exemplary and down to earth manner relevant charachter traits that you might find essential in a good doctor patient relationship. Honesty, integrity, and concern for a patients own wishes and personal feelings, it seems to me are not trivial maters to Doctor Rezai or his dilligent well chosen team of associates. Even when the matter was serious and i brought my mother in, although, Doctor Rezai was not there at the time of that particular visit, it was not a great concern as i was highly impressed by the associate physician who was on duty. Dr. Rezai obviously is a man of who is understanding and skilled in discernment and it is reflected in his choice of asociates and office personnel Furthermore, i came to find out that others among my own close relatives also do use their services and were no less impressed than myself. For discussing medical issues or understanding test results regardless if they were originating from care at Rezai Health, i would not hesitate to consult with Dr. Mohammed Rezai or anyone part of his team. I see great evidence of a tremendous asset to our thousand oaks comunity as i see Rezai Health being established. This review is an expression of my heartfelt appreciation for all at Rezai Health.

We were so excited that Dr. Rezai opened his clinic! Our son wasn't feeling great and kept tugging…read moreat his ears so we decided to take him to see Dr. Rezai since his normal ped didn't have any availability. We were able to get in quickly within 30 minutes of calling the clinic! The clinic is NICE! Everything is brand new and so well designed. It's not your typical medical clinic that's plain walls and cold. There's beautiful artwork (I wish I had gotten a picture) and every room has a screen that will show you X-rays, etc. Dr. Rezai and his assistant were great. His assistant took our son's vitals (even with him squirming everywhere). Dr. Rezai came in shortly after and lo and behold, he had a double ear infection. Dr. Rezai called in a prescription and we were able to pick it up right after we left the clinic. We will definitely be back again next time we need to see a doctor!

I've been in for two separate visits. Booking by phone was easy and appointment availability was…read moreplenty. The front desk staff is friendly and gets you checked in quickly. I waited no longer than five minutes for each appointment. The technicians were lovely and explained everything throughout my visit. I also appreciated the text reminders of appointments. The lot can get busy with the surrounding businesses, but there is plenty of parking.

They may have a good medical team, but they fail on process - the customer interface is…read moreexcurciatingly "slow and clunky." They really need to join the 21st century and the digital age. Everything takes forever and if you want your report, you have to physically go there to get it. Please invest in a modicum of technology - it isn't that expensive - and set up a portal so your person at the desk does not have to put you on hold everytime you call as she is overloaded with stuff that can easily be handled on line.

Local LabCorp was excellent friendly, and efficient t…read more When it comes to cutting open a vein, drawing blood out of innocent people for money, they were much kinder, more honest, & sincere than Yelp, Also not at all ruthless as Yelp.

The Agoura Hills Labcorp is amazing. This is my third time visiting and so thankful for such an…read moreamazing staff. Kind, painless, efficient and incredibly skilled. Many Many thanks:) PS Congratulations on your beautiful new baby boy