Sigh... every year they mess up the billing... and it's ALWAYS in their favor and more expensive. It's a piss off for being Nickle and dime'd about $20-30 extra. Now I got money to pay ... so I'm really griping about the principal of systemic deceit practiced here. Otherwise the staff at the lab are fine, efficient and facilities are nice. So they get a 2nd star for staff and facilities that are good. read more

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Horrible, horrible experience. I'm currently writing this while waiting in the waiting room after my appointment time has passed when I'd arrived 10 minutes early. My lunch hour is the only time I have off when they're open and I will now be late to go back to work. Not only this, but I tried to go yesterday when I was EXTREMELY RUDELY told that I needed an appointment only after I was here. Nothing online said anything of the sort so that was an hour of my time entirely wasted. I'd also waited over 20 minutes before anyone even came up to the front to help. Cant get ahold of anyone over the phone either, as it's all an automated system when you call. If you ever have the chance to NOT use quest diagnostics, take it. read more

This is first time I've written a yelp review. I went to Quest Diagnostics in Westlake Village, CA and received unprofessional, rude treatment from the technician. I needed to pickup containiers for my upcoming tests, I registered and waited 30 minutes and was given containers for the wrong tests. The technician said I didn't have any other tests. She walked away and wouln't help me, and acted like an "unfeeling robot." The technician had a long, dark pony tail, I don't want to put her name on yelp review for privacy reason. I did not leave the clinic, but called my doctor and his nurse told me they have lots of problems with this particular location. The doctor's nurse agreed to wait on the phone to talk to the technician, we waited another 15 minutes for the technician to return. Over the phone, the nurse told the technician the form was on the fax machine. This doctor is a specialist and the test requisitons had to be faxed. The nurse gave the technician the doctor's name and date it was sent. The technican listened, walked away, with no acknowledgement, yet again. I just stood there waiting. I thanked the doctor's nurse who spent so much time waiting on the phone with me. Then I waited another 40 minutes or so for a different, that's now an hour plus, for a new technician to appear. I explained the situation and he very nicely looked up the fax and gave me my containers. I was finished in a few minutes, feeling like a my concerns were finally handled correctly. There is something very flawed with the main technician and the way business is handled at the Westlake Village Quest location on La Venta Dr. I told my husband about my terrible experieince and he related his experience just last week. My husband was at the same office with the same technican and he said an invalid women came into the oiffce, she was a few minutes late and the technican said she had to come back. Everyone in the waiting room said to just let her have an appointment. She was so old and it probably took her great effort to just get to the appointment, but was turned away. The technican is slim built with a dark, long pony tail. She should not be in a service based medical business. She has absolutley no compassion and does not even look you in the eye. She is like a robot....needs to be fired from this job. My husband was a successful dentist, we had multiple offices, we would not keep this type of person employed. A technician with this attitude should not be serving people, espeically those that are elderly. There are many other qualified and compassionate people looking for jobs. Quest Diagnostics, I hope you actually read this review. read more

Elicia was Awesome! Super sweet and calmed me down lol. Would definitely go back to her next time.

TOOK MY DRIVERS License. Then no paper work so leave. Close for lunch. DO NOT ANSWER PHONE. Call QUEST company. NO OPTION to talk to person. 0 0. 45 minutes later answer call then hang up on me. DONT USE THEM IF YOU DONT have too. read more

AVOID at all cost! What I walked into was pure and utter chaos. I am 7 months pregnant and was fasting 10 hours prior to my appt. I arrived on time and found a line of frustrated elder and one special needs person who could not navigate the kiosk for self check in. They ended up cancelling my appt because I couldn't check in on time. People were crying, confused, and desperate for help from the quest staff, which never came. One elderly lady was in so much pain, crying and had been waiting over a hour and half as she had been 10 minutes late to her appt and was changed to a walk in. 30 min after arrival we were able to find a live person, who explained to me that they cancelled my appt and I would be switched to a walk-in, but might be waiting all day....pregnant...fasting... As I sat there nervous, starving, worried about my baby, my husband luckily was able to find an open appt at the West Hills clinic. I wish I never went to this place and cannot imagine a worse experience. When I told my doctor what happened, she was furious. That should never happen for anyone fasting, especially if you are pregnant. Quest is being cheap by cutting admin and replacing with terrible and dangerous kiosk check-ins that only add delays, confuse the elderly/special needs, and cause pregnant people to fast well beyond safe limits. I urge anyone reading this to go elsewhere! read more

I was sent here by my job to get some lab work done for a new position. When I arrived the front desk was empty and there was an iPad that displays "welcome". I tried to sign in with the iPad but it proved difficult. The lady that works the desk appeared and I explained to her why I was there and showed her my authorization and she just directed me to use the iPad again. I told her it was confusing. She offered no help and walked away. I ended up having to ask a kind man that was in the waiting area and he guided me through it. I don't know why, but I've noticed this pattern at similar diagnostic labs where the employees seem annoyed with you. They are usually unhelpful and rude. Anyways, just a warning of how things are run here, and at many other places. read more

my doctor is directly under this lab on the first floor. He's been my doctor for 34yrs and I've used this lab several times. Never had an issue till this week. No one in the office yet the staff that was there ignored you until you checked in on the I-screen...signage was not good so hard to really know. Finally I was asked to do that so I did. I was given the test kit I had come for with minimal directions and no printed information. My doctor's office called for me to find out where to return the tests....to them or my doctors office??? Bottom line I could guess what the procedure should be but the lack of information at the inception of the process and the uninterested staff was more than annoying. Very unprofessional and extremely unfriendly and unhelpful. I was really shocked. Have doubts about the reliability of this place. Will be asking to use another lab in the future. read more

This is my first time at this location. Hoping to get in and out The lady who was helping me in the front, Linda, was rude. She said I selected the wrong test online and the orders that my doctor requested is wrong also. What????? I'm not going back to this location. read more

Don and Claudia were awesome! Don checked me in fast, and is super friendly. And Claudia drew my blood and it was painless. Definitely asking my doctors to send blood tests requests to Quest from now on! read more

No one to help you. Filthy. Urine all over the floors. Horrible. Also do not check in from an email. Check in at the kiosk standing in front of the desk or they literally will not acknowledge you. They will cancel you. Once lady had an appointment and was before me. They called me in and she got upset i was going in before. They told her they did not see her check in EVENTHOUGH SHE HAD AN APPOINTMENT AND WAS STANDING IN FRONT OF THEM. They still would not acknowledge her. Not enough chairs for people to sit. If you leave to wait in the hallway or your car and they call you - they cancel you. They have 3 chairs and strict social distancing but if you stand in hallway to wait they cancel you. The girl who decided to wait in her car - they just canceled her. read more

Emily is the BEST! Her attitude and overall demeanor was exceptional. I hope she is there next season when I do my blood work

I had a 10:30 appointment and finally left at 11:10 without being seen. I was able to watch a few people come in to the lobby asking for help. What I saw was nothing but rude from the staff there. That's when went to Yelp to look a their reviews. No wonder they have such poor ratings. Wow! Just look at the responses people get back from Quest. They say they are sorry for their bad experiences and will forward it to a review. There can't be a review team because nothing has changed. All people get from their Yelp input is "Lip Service" read more

Brought the wifey again for yet another blood test. Waited outside, while I heard some yelps and screams in the back - that was wifey having a panic attack from needlephobia. I asked for permission to walk into the testing area, and witnessed Jacob, a former military sergeant, who found a vein in my wife's underarm and swiftly and quickly drew blood, while she held on to another male employee's arm and hyperventilated loudly. The minute it was over, wifey returned back to her usual charming self. I will never understand this type of phobia, but if you have any type of panic response to needles - ask for Jacob. Wifey stated "he is amazing" and "hardly felt anything." Apparently Jacob has been in real battle zones with people dying, so dealing with phobic ladies is a cinch. Highly recommended for anxious people! read more

Quest Diagnostics - Jacob, former US Army sergeant, expert phlebotomist for needle phobic people! - Laboratory Testing Near Me - Westlake Village, California

1-12-16 Unbelievably aggravated! Via phone set up my appointment at 8:41 am this morning. Was given a confirmation number for my 11:45 appointment. Showed up at my appointment scheduled appointment time. Waited patiently until 12:30pm - to be told that the office was closing for lunch. Please return at 1:30pm. Returned at 1:30pm only to find out that I needed to sign in again as they accepted walk ins ahead of me. What ever happened to first come first served???? The lack of communication in this office is absolutely ridiculous! Even though they were under staffed today - which is understandable - the incompetence was over the top pathetic! Advice to self : USE A DIFFERENT QUEST OFFICE.! Did not appreciate having my time throughly wasted! . read more

This facility was okay up to the end of 2015. What happened? On four occasions I was displeased, so....I walked. read more

Customer service is garbage. Try calling to see if your lab order is in and you get a message saying you don't need to confirm lab orders. I went in today and they told me lab order (which my doctor said they faxed) was not there. They have no live help by phone. read more

This location is great! They were fast, friendly & it was painless. The gentlemen that drew my blood actually asked about my day I was so surprised I don't know what to say besides no work for me today. Thanks for leaving me bruise free! (I've gone to another location in Camarillo and didn't have such a pleasent experience) It was my first visit here & i would come back if I need more labs done. read more

Great Quest location. I got here at 9:15am, they took me right away, which was great because I was fasting and I definitely have a bit of trouble when my blood sugar low. Everything was quick and clean, I'll definitely be coming back to this one instead of the Agoura location. read more

Totally ignore walk in just seeking to know if they received MD's order. Don't answer phones. Disaster.

Went in today with my son who needed a TB test for college. Walked in at 11 am and got out in 15 minutes. iPad sign in was simple. Front staff helpful and courteous. Waiting room chairs are spaced 6 ft apart. I accidentally left my insurance card in the printer at home and they were okay with a photograph of the card, thank goodness. I have been to this location a few times and always had great service. read more

This facility is prompt and I never feel any discomfort when my blood has been drawn here. The staff is also very professional. I recently took my 19 year old son her and he also had a great experience. read more

The front office lacks the competency to run an office of any kind, let alone a lab my physician uses to make life changing decisions. I do not know anything about lab work or how the information is developed or shared. I do know the office operates at a level that instills zero confidence that I can expect anything more then what I see at the front desk to be happening behind the scenes. Unfortunately I have blood work done at least once a month and will have to find an alternative to Quest Diagnostics all together. My suggestion to anybody who reads this review....Start with any other lab, it CAN NOT be worse! read more

Walked in at 8:20 in the morning for a simple blood draw and walked out at 10:15. Are you joking? This Is ridiculous!! The old lady sat next to me said she was about to pass out because she did fast to have her blood drawn. I believe they took in about 10 patients during the two hours I stayed there. Something is wrong!! read more

They do not care if you have an appointment they will take all the walk ins first. I waited 15 min past my appointment time and then asked and they disregarded me, continued to call all the walk ins and said I needed to wait. Very rude employees and terrible customer service read more

I wish I could give them a zero star rating. Stay away. Usually go to Agoura Hills but was unable to get appointment there so made one at this quest lab. Tried to call but of course that does not work these days. Stopped by a couple of hours before appointment to ask a quick question to see if they could get lab order that was normally faxed to Agoura Hills. Receptionist asked if I was "some person" and I said no but I have a quick question. She said you have to wait. She then kept ignoring me and I had to leave for appointment so I asked again if I could ask a quick question. She said no. Came back at appointment time and checked in. Had to wait outside since crowded inside. 15 minutes after scheduled appointment time went inside and went back up to same person and said I have a quick question. Finally allowed me to ask. Said that they could not get get faxed order from Agoura. I thought the order could have been entered into the system. What a waste of time. If she would have answered question earlier I may have been able to get the order. Receptionist was rude and uncaring. Stay away from this quest lab. Also at least 20 minutes behind for scheduled appointments. read more

They should honestly have NO stars. I made an appointment and had orders sent from two different Doctors. I confirmed both orders from both Doctors the day before to make sure I was set as I had to fast and be out of my office. I showed up and 1) NO receptionist and a line of people struggling with a kiosk for check in. In the entire hour I was there no receptionist or any staff came out to help anyone 2) There were three chairs in the lobby and 10 people waiting. Some in their 60's, 70's with no place to sit. One elderly woman just sat on the floor as others her age were in the chairs. 3) I went in for appt and tech started to set up to draw blood. I asked about urine test and she said she didn't have that order. I told her there were two orders and quickly realized the blood she was about to draw was from old record of YEARS AGO. She could not find either order on the computer. The person was incompetent, bitchy and just over her job. 4) I said I'd call Doctor and get the order sent directly to her and she told me to go outside and later I'd be worked back in IF I could get it and IF they could find it. 5) When I told her I was fasting, left work where I run a large organization and had another appointment scheduled that I didn't want people to wait for-- and asked her to just be patient and give me 30 seconds to call my very competent doctor she texted a security guard for me to leave. Seriously? The worst customer service ever both with the snotty tech and an entire facility that was unorganized, unhelpful and incompetent from the moment you got there to leaving with out the work and test being done. Can't even imagine the idea of getting decent or uncontaminated results from this lab. Just a total joke. They should be shut down. read more

Getting my laboratory tests performed was excellent, The staff were very Professional in taking my blood. However getting my test results, has been an absolute disaster. The phone tree which is set up it is impossible to navigate, there is no possible way to speak to a person.Multiple phone calls made, going down one path ,states the been message box is full, or the message box has not been set up. Other colds have led to a complete dead end with the phone being cut off. For a Multi-billion dollar company this customer service is absolutely atrocious!!!!!!!!!!!!!!!! read more

My doctor faxed in a blood test request. I walkedin without an appointment, painlessly gave blood and walked out in less than 8 minutes! Thank you... I didnt even feel it and no bruising :) Easy parking too! read more

Unbelievably poor customer service. Waited 30 minutes. Then spent 45 more in the back while they got ready to draw blood Customer came in and was told they don't know how to make appointments. He explained website wasn't working and it took less time to drive over and speak to someone. The woman working with long dark hair and glasses was incredibly rude to him and to others who had questions. The UCLA lab in the next building had more patients waiting then Quest and I was out in 10 minutes. How do they get away with treating people like this? read more

They are pretty rude. I went for gestational diabetes check up here. They asked me to drink sweet liquid and then sit for 1 hour in the lobby. Now instead of sitting in the lobby and getting bored, I went to my car which was parked right downstairs and sat there for 55mins. That way I could pass my time talking on phone etc. When I came back the lady was annoyed and said I called you 2 times. But Miss, you asked me to be there at specific time and I was there at that time. Another nurse/technician is like document that she was not in the lobby. Ok, I understand you have certain procedures to follow but I too am not a fool who would jeopardize my tests by breaking any rules and walk around when I am not supposed to. Its just that I was sitting somewhere else instead of where you wanted me to. You need to be more patient with your patients and need to here what they have to say. read more

Take the time and go to the Thousand Oaks location. Went into this is office for a simple health screening at 1:30 PM. Two people ahead of me when I arrived. An hour later and now with a full office still have not been helped. Saw a young girl go to ask a question and was told to sign in an sit down. Only one person working, makes no sense when you actively say walk-ins are welcome. Decided to leave and walk-in at the Thousand Oaks location: in and out in 20 minutes. Will not go back to this location. The negative reviews are true about this place. Either get staffed or no longer accept walk-ins. read more

Doctor dropped off lab request. Drove over on my lunch break, signed in. Said a 7 minute wait. Waited about 25 minutes and still wasn't called in. No one at front to greet you. All I needed was urine test, not even a blood draw. Extremely poor service. Other walk ins were getting called ahead of mine. Just walked out as I typed this. I highly do not recommend this lab read more

Great office. They have very welcoming, professional employees and are able to get you in and out in the matter of 15 minutes. Unless you're like me and have to have the glucose test (that takes 60 minutes), but either way they have great all around service read more

I went in for a test for a new job. Nobody in the waiting room and I was in and out in less that 15 minutes. Super fast!

Extremely rude employees. I signed in and no one was at the front desk. All I could hear was Spanish jabber in the back room. Finally when someone came out she was very rude. Horrible customer service. read more

So glad to have this office close to my home, it is a comfortable place to have lab tests done. The technician stayed later than the posted time on Saturday because there were patients waiting to have tests done. I could have given it a 5 star rating but I don't know if the information sent to my doctor is timely. read more

so emily goes above and beyond and was soo kind to assist me with my blood work.. i walked in at 1:15 pm and was told by her coworker if it says no appts for walk ins i could wait till 3:40 pm... i found that extremely vague since no one was sitting in the waiting room .. emily came to the front and i asked her if i could understand the process for walk in and she told me to press the help button on the ipad and it will give me a number and if no one walks in in next 5 mins she would take me, she looked up my order ans found out it was not there and then she gave me fax number for my dr to submit lab request and allow as done under 10 mins i should also mention i have very difficult veins and she got in soo quickly amazing bed side manner!! her coworker (female older) deserves a negative 1 star she is the reason why this location gets a bad reputation thank you emily for being a good human who cares about her work !!! read more

Scam alert The blood drawing staff is gentile fast and has been amazing so this review has nothing to do with the people working at this location. Honestly staff was so great and it went so smooth the first time I was there I am so surprised I have to write this review I have had my blood drawn three times in three weeks all three times I paid prior to having my blood drawn but for some reason I still get a bill in the mail and an outstanding balance. They are shady and they try to bill you again even though you are required to pay prior to having blood drawn. Scam alert they try to double triple bill you. I don't have insurance so they required me to pay upfront before I had my blood drawn they withdrew my money from my bank account before they withdrew my blood so why am I getting billed every time again if I was a crippled old lady or somebody that was sick and I didn't pick up on this I would be double billed or triple be careful and watch your bank accounts read more

I called in to make an appointment. I first have to listen to a long list of instruction, directions with a com[iuter driven coversation I did not invite, want or need. I tried using "0: to get to a person =NOPE - I'm a computer impulse to them and normal human interaction is not allowed I am told by the computer, in computerese - that it understands that i want to speak to a person, which is not available, and recommends that I avail myself of their website - oh,.... another computer dirven set of instructions. I knew the closest Quest office for me to visit, but could not esccape the request that I enter my zipl code and they would then advise where I could go. At some time we need to react against this antiseptic manipulation, from messages we are forced to listen to, instructions galore about what we need to do next and what we cannot do.. and on and on. I WILL not use Quest again. It is offensive, inefficient, insulting - , but I can't blame the technology since humans ultimately are responsible for Quest computer generated communications. Goodbye to Quest. PS: If a computer is trying to decipher this communication for classification purposes, please classify it as a plea for humanity. For now, I will take the hint from George Orwell, and dissassociate myself from the overwhelming insistence of disembodied instructionals on what to do, what not to do, acording to their "protocals. read more