1) Make an appointment - Walk-ins are not always guaranteed…read more 2) Always bring a paper copy of your lab referral - a. Their system went down and were unable to check for referrals b. Your Dr. might have not have sent an electronic copy 3) They are usually understaffed - arrive with patience

I made an 10:45 am appointment. I'm currently still waiting, it's 11:27.It's way over crowded here…read more Unacceptable!!! Update got out at 12:02 pm. And Lead Phlebotomist Bridget was the best. She was polite and kind.She drew my blood so quickly.

Very fast and efficient office. I read some of the reviews before going, and many mentioned that…read morethe parking was a hassel, but luckily I found one single spot right at the entrance when I drove in. I had set up an appointment and showed up 5 minutes late, but I still got seen immediately. The lab is on the 2nd floor room 2100. You check in at the kiosk by the door inside the lab office. You'll be in and out'a there in 10 minutes after parking.

I don't usually leave reviews, especially for healthcare facilities, but I felt this experience…read moreshould be shared. The reception staff were not very courteous when I asked questions and came across as dismissive. As someone who works for the health department, I understand how busy healthcare settings can be, but there is never a reason to be rude to patients. Professionalism and respectful communication are essential in healthcare. I actually needed to return for additional services, but because of this experience, I chose to go to a different location in the City of Orange instead -- and it was the best experience ever. The difference in customer service was very noticeable. I hope this feedback helps improve future patient interactions.

Horrible service. I had an appointment they said I didn't it's my first time here I was the FIRST…read moreONE THERE! They took everyone before me!! Beach and Yorktown is WAY WAY BETTER !! The lady should have took me in really upset. I had 5 kids waiting for me. And she went to the next person!

The only saving grace of my experience was the kind and patient phlebotomist who ultimately…read moreassisted me. I had mistakenly gone to the Warner location and checked in via mobile, only realizing the error when I didn't see my name on the screen. I quickly realized I had actually booked the Brookhurst location on Ellis, rushed over and arrived about 7 minutes late. When I asked one of the phlebotomists (a woman with long curly hair) if she had called my name, she responded with unnecessary attitude: "Yes, we called your name. Are you here now?" Her tone felt dismissive and unprofessional, which only added to the stress of the situation. Thankfully, the other phlebotomist who ended up helping me was kind and patient.

This CMB lab is one of the best so far. This lab is always clean and sanitized so I always feel at…read moreease and safe. Ha and Daisy always do the best blood withdrawal without pain but so quick. However, they close early at 1pm and close on Wednesday. Definitely recommend this place.

The girl at the front desk is very rude and needs additional training in customer service. She…read moreexplained things very inconsistently and blamed the customer constantly. The phlebotomist was experienced and skillful. Felt very dismissed by the front desk.

Tis' the time of year for my annual physical. Not quite my favorite activity lol, nonetheless I got…read morereferred to quest to get my labs done. Checking in was a breeze, they have self service kiosks. All questions and directions for a new photo of ID and insurance card were pretty straight forward. I made an appointment for 10:10am and was helped out pretty quickly after my arrival. Appointments are available to make online, walk-ins are welcome but there will usually be an extended wait. Blood draws haven't always been easy for me, but over the years I've been able to hop that mental hurdle. Even then, my heart always beats a little bit faster when I enter a lab. I was greeted and helped by Samantha, a most kind human and wonderful phlebotomist. I think she could sense my nervousness and kept the conversations flowing. She answered all my questions and was super patient. Most importantly she didn't hurt me and she got me on first poke. YAY! My doctor had requested a blood draw and a urinalysis. I recieved an email that my general labs were ready next day. Quite quickly, especially when they average 2-5 days! I did have a specialty/genetics test that promised results in 2 weeks or more. I recieved them right in the 14 day mark! I appreciate the punctuality! From my experience, this is my favorite lab to go to when I need my labs ran. Will be back! Side note, as of right now (April 2026) they are re-doing the parking lot, adding solar panels and coverings. I'm assuming the project goes into the fall. Parking has been crazy. My primary care doctor and women's health doctor share the same lot, it has not been fun trying to park. I'd come at least 15 minutes early!

Horrible experience, again at Quest Lab, on 18785 Brookhurst street suite 103, with Brooks…read morephlebotomist. 1)Asked for her name, her answer was " It is not your business " 2) asked for a bottle of hand sanitizer to be place next to the kiosk, where every one is signing in , her response was " call my supervisor " 3) She is rude, disrespectful, insulting to the customers. I hope and pray that Yolanda, the supervisor, and the corporation will take time to educate her how to treat a customer. Every one is replaceable. No customers , no job.

Definitely recommend this lab for any pathology and cytology services. The turn around time is in a…read moretimely fashion. When requesting a pick up it is handled professionally, efficiently and I actually speak to a human and not an automated service. In the years I have working with labs this place outranks Lab Corp and Quest by far for all my pathology and cytology specimens. Thank you Josh East for the great service you have provided us with!

We have been using Bio-Path for years at my office. I work for Dr Richard Lee at Renaissance…read morePlastic Surgery. They are wonderful at faxing results with-in a couple days and they also have a courier that hand delivers path reports. Reasonably priced for cash paying patients. Highly recommend if you are looking for a company!

I had a very frustrating experience at this clinic when I took my daughter for lab work ordered by…read moreher doctor. She was required to fast before the appointment, so we came early in the morning before school. We waited almost 3 hours in the waiting room. When I finally asked what was happening, the staff told me they had skipped my daughter because they did not know how to pronounce her name. No one had called us or tried to ask. Another major issue was communication. The receptionist did not speak English, and no one in the clinic seemed able to communicate with us in English. This made it very difficult to ask questions or understand what was happening. After the labs were finally done, I asked for a simple doctor's note for my daughter's school since she missed the morning due to fasting and the appointment. The receptionist said she did not know what that was and could not provide one. Overall, the long wait, lack of communication, and inability to provide basic documentation made this a very stressful experience for both me and my daughter. I wish I can give it 0 stars . I will never go there again !! Horrible experience!!! Bad customer service!!!

I was just there. I needed to get blood drawn for a medical exam. Oanh was the tech that helped me…read more She was the kindest and most joyful person, and ever so careful. I didn't even feel the need le. Highly recommend her. Super friendly!

Don't like the kiosk sign in vs having person check you in. Even with an appointment, the wait is…read morelong. Without an appointment, I was turned away being told they were not accepting walk ins the day I went. Made appt to go another day and still had to wait.

Arrived at 9:30. Zero wait. Easy check-in. Very clean facility. The best part was our phlebotomist…read more My child was very nervous and scared. She took extra steps to make her comfortable, was reassuring, and SO caring. There was zero pain, and the draw was quick. Thank you!

Well I guess this location is closed. But it still confirmed my appointment and texted me In the…read moremorning to remind me. WTH?? Then I went to the one near by and had to go as a walk in!!

I normally go to another quest on Brookhurst where the staff is amazing. This lab is in the…read morememorial care building on Brookhurst and Talbert Fountain valley . The scenario I am a RN I was a few minutes late for my appt. A Muslim woman checked me in and said very snotty your late, Now you have to wait. So true n scrubs I waited and watched people go in. Waited watched 10 memorial care employees plow in to get covid testing . Waited over a hour. More people walked in . I said to her " why are you not calling me at all?" She said " you WERE LATE" I left... I did say " your a fucking bitch " Today I go back a young Asian guy checked me in and did my lab draw. The Muslim woman glares at me. I left saying she's a bitch from hell to a guy she was chewing out ... for being too early

Long lines, no actual person to help you. And they aren't even that good at the first stick usuallyread more

I have been to a few Quest Diagnostic Labs. It's always a pleasure because they take appointments…read moreand very punctual about servicing their patients. It is a very clean lab and the staff can handle a number of different services, from blood tests, taking x-rays and take blood samples. The staff is an expert in drawing blood samples and my experience has been they are quick and pain free in whatever they are called upon to do. The staff is also very pleasant. Their lab is immaculately clean. I go in every year, sometimes a few times a year for a variety of reasons. I have gone to Quest for many years and would not go elsewhere unless they no longer service my area.