I have always coming to this location for lab work due to the convenience, professionalism, and…read morecompetence of the staff. I've even recommended this place to friends and have brought my daughter here in the past when she needed tests. However, our recent experience on October 3, 2025, was very disappointing. The woman in the photo provided unprofessional and rude service. My family has always used the same insurance card at this facility without any issues. I had just completed my own lab work at this location shortly before, using the exact same card, with no problems. In fact, even last year, my daughter had used this same card at this location without issue. But this time, the front desk staff claimed that my daughter's insurance was not valid and insisted that she provide a different insurance card. My daughter called me, confused, and I was genuinely surprised. I immediately contacted both my doctor's office and hers, and they confirmed that the insurance is valid and that the member ID number can be used to verify coverage. What upset me most was that the front desk staff spoke to my daughter in a harsh and disrespectful manner, even though she calmly explained the situation. Despite being told by both doctors' offices that the card was active and accepted, the staff refused to acknowledge it and did not allow her to proceed with the lab work. Her appointment was at 11:00 AM, but after a long wait and no resolution, she had to walk over to her doctor's office to have them call the lab directly. By the time she was finally allowed to proceed with the blood draw, it was 12:00 PM. At that point, she was told the lab was closed for lunch and was asked to return after 1:00 PM. She ended up having to fast and wait over two hours just to complete a basic blood draw , all because of the unprofessional handling by the front desk staff that day. In healthcare, professionalism, compassion, and patience are essential. I sincerely hope this feedback leads to better service and improved staff training at this location going forward.

Thank you to the SUPER sweet and kind ladies for getting this girl in on a Saturday! Went to the…read moreAnaheim hills location at 7 am and I was turned away for no appointment and not even given a chance to say a word. Not this place! These ladies had a smile on their face and said even with no appointment, they would try and help me get in if I waited for the people with appointments to go first. Yep! Smooth running process- checked in and took a seat and they got me in and out in less than an hour! They moved people so fast in and out of that waiting area and treated everyone with respect and kindness. When you're getting lab work done you can be so nervous and worried and they made the experience great! Thank you ladies for being a pleasure to work with and for caring about your patients!

I don't usually leave reviews, especially for healthcare facilities, but I felt this experience…read moreshould be shared. The reception staff were not very courteous when I asked questions and came across as dismissive. As someone who works for the health department, I understand how busy healthcare settings can be, but there is never a reason to be rude to patients. Professionalism and respectful communication are essential in healthcare. I actually needed to return for additional services, but because of this experience, I chose to go to a different location in the City of Orange instead -- and it was the best experience ever. The difference in customer service was very noticeable. I hope this feedback helps improve future patient interactions.

Not the friendliest phlebotomist, but 4 stars for fast and efficient wait time and service! Parking…read morecan be a nightmare, definitely come 30 minutes early!

Horrible service. I had an appointment they said I didn't it's my first time here I was the FIRST…read moreONE THERE! They took everyone before me!! Beach and Yorktown is WAY WAY BETTER !! The lady should have took me in really upset. I had 5 kids waiting for me. And she went to the next person!

The only saving grace of my experience was the kind and patient phlebotomist who ultimately…read moreassisted me. I had mistakenly gone to the Warner location and checked in via mobile, only realizing the error when I didn't see my name on the screen. I quickly realized I had actually booked the Brookhurst location on Ellis, rushed over and arrived about 7 minutes late. When I asked one of the phlebotomists (a woman with long curly hair) if she had called my name, she responded with unnecessary attitude: "Yes, we called your name. Are you here now?" Her tone felt dismissive and unprofessional, which only added to the stress of the situation. Thankfully, the other phlebotomist who ended up helping me was kind and patient.

The girl at the front desk is very rude and needs additional training in customer service. She…read moreexplained things very inconsistently and blamed the customer constantly. The phlebotomist was experienced and skillful. Felt very dismissed by the front desk.

No problems with this place whatsoever…read more I arrived late morning and no other patients were there. I produced my doctor's orders, ID, and insurance card. After a brief wait, I was ushered inside where the phlebotomist drew blood, gave me my FIT's, and asked for my urine sample. Pretty quick, easy, and professional. I'm satisfied. Now, hopefully Yelp will update their address and office hours. N.B.: their lunch hour is 12:15 to 1, but I think you can drop off samples during that time.

Tis' the time of year for my annual physical. Not quite my favorite activity lol, nonetheless I got…read morereferred to quest to get my labs done. Checking in was a breeze, they have self service kiosks. All questions and directions for a new photo of ID and insurance card were pretty straight forward. I made an appointment for 10:10am and was helped out pretty quickly after my arrival. Appointments are available to make online, walk-ins are welcome but there will usually be an extended wait. Blood draws haven't always been easy for me, but over the years I've been able to hop that mental hurdle. Even then, my heart always beats a little bit faster when I enter a lab. I was greeted and helped by Samantha, a most kind human and wonderful phlebotomist. I think she could sense my nervousness and kept the conversations flowing. She answered all my questions and was super patient. Most importantly she didn't hurt me and she got me on first poke. YAY! My doctor had requested a blood draw and a urinalysis. I recieved an email that my general labs were ready next day. Quite quickly, especially when they average 2-5 days! I did have a specialty/genetics test that promised results in 2 weeks or more. I recieved them right in the 14 day mark! I appreciate the punctuality! From my experience, this is my favorite lab to go to when I need my labs ran. Will be back! Side note, as of right now (April 2026) they are re-doing the parking lot, adding solar panels and coverings. I'm assuming the project goes into the fall. Parking has been crazy. My primary care doctor and women's health doctor share the same lot, it has not been fun trying to park. I'd come at least 15 minutes early!

Horrible experience, again at Quest Lab, on 18785 Brookhurst street suite 103, with Brooks…read morephlebotomist. 1)Asked for her name, her answer was " It is not your business " 2) asked for a bottle of hand sanitizer to be place next to the kiosk, where every one is signing in , her response was " call my supervisor " 3) She is rude, disrespectful, insulting to the customers. I hope and pray that Yolanda, the supervisor, and the corporation will take time to educate her how to treat a customer. Every one is replaceable. No customers , no job.

Definitely recommend this lab for any pathology and cytology services. The turn around time is in a…read moretimely fashion. When requesting a pick up it is handled professionally, efficiently and I actually speak to a human and not an automated service. In the years I have working with labs this place outranks Lab Corp and Quest by far for all my pathology and cytology specimens. Thank you Josh East for the great service you have provided us with!

We have been using Bio-Path for years at my office. I work for Dr Richard Lee at Renaissance…read morePlastic Surgery. They are wonderful at faxing results with-in a couple days and they also have a courier that hand delivers path reports. Reasonably priced for cash paying patients. Highly recommend if you are looking for a company!

I had a very frustrating experience at this clinic when I took my daughter for lab work ordered by…read moreher doctor. She was required to fast before the appointment, so we came early in the morning before school. We waited almost 3 hours in the waiting room. When I finally asked what was happening, the staff told me they had skipped my daughter because they did not know how to pronounce her name. No one had called us or tried to ask. Another major issue was communication. The receptionist did not speak English, and no one in the clinic seemed able to communicate with us in English. This made it very difficult to ask questions or understand what was happening. After the labs were finally done, I asked for a simple doctor's note for my daughter's school since she missed the morning due to fasting and the appointment. The receptionist said she did not know what that was and could not provide one. Overall, the long wait, lack of communication, and inability to provide basic documentation made this a very stressful experience for both me and my daughter. I wish I can give it 0 stars . I will never go there again !! Horrible experience!!! Bad customer service!!!

I was just there. I needed to get blood drawn for a medical exam. Oanh was the tech that helped me…read more She was the kindest and most joyful person, and ever so careful. I didn't even feel the need le. Highly recommend her. Super friendly!

Well I guess this location is closed. But it still confirmed my appointment and texted me In the…read moremorning to remind me. WTH?? Then I went to the one near by and had to go as a walk in!!

Definitely have worked hard to earn the 2 stars they have... no patients in the back, staff…read morehanging in their rooms while there is a room full of people waiting.

I have been to a few Quest Diagnostic Labs. It's always a pleasure because they take appointments…read moreand very punctual about servicing their patients. It is a very clean lab and the staff can handle a number of different services, from blood tests, taking x-rays and take blood samples. The staff is an expert in drawing blood samples and my experience has been they are quick and pain free in whatever they are called upon to do. The staff is also very pleasant. Their lab is immaculately clean. I go in every year, sometimes a few times a year for a variety of reasons. I have gone to Quest for many years and would not go elsewhere unless they no longer service my area.

Walked in and made an appointment for 1:40 on a Tuesday . 1:50 , I was taken in. Fast blood work…read moreand no bruises. Clean area and establishment. Parking is on the talbert side