If you purchase a vehicle from here be warned you are SEVERELY overpaying. I purchased my 2017…read moreToyota Highlander from Another dealership in Lake county . I saved $5500 for the exact same vehicle/model/everything was the same. This dealership is close to my house so for maintenance I took it there. BIG Mistake! They put my tow package on crooked, and my AC wasn't working which I didn't know at the time but they passed it on my routine maintenance, I had to get the AC checked out at a separate appt two days later and they messed that up too. I'm disappointed with my Toyota in general, poor quality. Stick with Honda or another company. Either way, don't buy from Lakeshore!

I just bought a new 2020 RAV4 HYBRID from Mark Ramirez at Lake Shore Toyota and I am over the moon…read morethrilled!! Mark was an incredible salesman and allowed me the time and space to buy this car the way I wanted and needed to. Every member the Lake Shore team is kind, patient and friendly! Thank you for the great experience!

Brand new car broke down when we were on a test drive! Congrats on not taking care of your cars…read morebefore we test drive!! We had to get a ride back! What a place! Oh yeah and when we did make a deal they kept trying to up charge us on warranty and anything else they could finagle out of us. They are a joke! Go some where else! Not a good look and I would never go to this place again.

I bought a used car from Victory in June 2025. It is now April 2026 and the vehicle broke down. I…read morehad it towed to Victory since I bought their expensive warranty, and they said it needed 4 spark plugs and an injector cleaning for $898!!! We had it towed to another shop who verified there is no compression on coil 2 which means we need a new engine!!!! As far as selling a bad car and then misdiagnosing the repair.... NEVER AGAIN! Go somewhere else. Trust me!!!

Told me the tccm was bad on my suv. I replaced it still same issue. Told me had to reprogram it so…read morepaid for that. Still did not fix issue. So spent over 300 on stuff not needed. Wasted my time and money. Going back yet again on there bill and they going to try to fix it yet again. So no car to use again while they try to fix it. Not a happy customer at all.

Because of Mike I don't have to hike. Everything was smooth 10/10 transaction and experience. I…read morecame in hoping I can drive to work tonight and the dream became true with great numbers and service

Sold a car with no title. After 45 days still. I title. Did they steal the car? No idea. Is it a…read morebranded title, who knows. Total rip off

Fast response. Easy…read moreto reach and negotiate. Helpful sales staff and management ....

My Wife and I just purchased a mustang from this dealership. The whole experience was positive. Our…read moresales person Roman was absolutely fantastic! The entire process was easy and seamless. The staff including ownership treated us very good and were very knowledgeable. I would very mush recommend this dealership. Mark and Angela Schoof

Daughter followed up with her 2nd test of oil consumption. Manager stated 1.1 quart low, verbally,…read moreyet in writing 1-quart low after a 1,00o miles. Also verbally stated they added oil and stated on receipt. Car arrived home a I checked her oil level ""severely low". Returned car next day and added 1.5 quarts of oil. You be the judge, yet will never go back to this place. Note: If you go for an oil consumption test. Make sure you check oil level b4 departing as they add 5.0 quarts when a 2022 Seltos EX 2.0 only takes 4.2 q. - Joke!!

Bosak Kia is now Graff Kia (not yet listed on Yelp) but whatever thd current name, the customer…read moreservice we've received from Austin, its service manager, has truly been been extraordinary! We live in north suburban Chicago and not northwest Indiana, and ran into a major engine issue with our 2020 Kia Sportage enroute to Cleveland for our daughter's law school graduation. We initially has the car towed from an I-90 oasis to an AAA repair facility but when it became clear this was an engine problem had it towed again to Graff (then Bosuk) Kia since the car was still under Kia's powertrain warranty. We had to take a rental car to the graduation and (from there) a planned trip to upstate NY, all while our Sportage was being repaired. Austin greatly helped us with documentation issues, which kept the bill more affordable, and he ensured the car was repaired and ready for pickup when we made the return trip through Indiana. Last month, we had an additional issue with the Sportage and we brought it into McGrath Kia, near home. The resolution included replacement of several parts that had just been installed by Graff (then Bosak) Kia months earlier. Since both facilities are certified Kia dealers and the May 2025 repairs were under warranty, we expected our costs to be largely covered. However, McGrath Kia would not honor another certified Kia dealer's warranty, and Kia's national customer service center backed them up, stating that the warranty was only valid with the dealer that provided the service (about 2 hours drive from us). Pretty upset about paying a second very expensive car repair bill within 6 months, I called Graff Kia and spoke with Austin, who told me that he/Graff often honor warranties on work performed at other certified dealers. It required him to fill out extra paperwork -- he suspected that to be McGrath's issue -- but he was very willing to do it. While we had to initially pay the McGrath bill out of pocket, Austin let us know that we will be reimbursed us in full. This is what excellent and honorable customer service looks like!