Fingerprinting was done professionally, store was clean and organized, staff was courteous.read more

Waited over 20 minutes to pick up an Amazon package, should have been a few minutes, very…read moreunderstaffed

This has become my favorite UPS location. The staff is incredibly friendly and always willing to…read morehelp.

I am a long-time customer of the UPS store and have consistently found the staff to be friendly and…read moreprofessional. However, my experience today was extremely disappointing. While standing in line to retrieve an item from my box, an employee behind the counter looked at me and said, "Don't look at me like you know me." Such an inappropriate and unprovoked comment took me aback. When I asked to speak with the manager, the same employee--who identified himself as Ryan--claimed to be the manager. I expressed that his remark was unprofessional and unacceptable. Rather than acknowledging it, he attempted to justify his behavior by saying he was "trying to help me." His tone escalated, and what began as my attempt to clarify quickly turned into a defensive and uncomfortable exchange. I told the staff he was acting like a jerk. A female employee nearby quietly mouthed, "I'm sorry," which confirmed to me that my reaction was not unwarranted. I have been a loyal customer for years, even before the current ownership, and I've never experienced such discourtesy. I told him he may never help me again. It appears that Ryan may not actually know that he is not the manager, as a petite woman with short dark hair seems to hold more authority.

Customer assistance is great…read more I was there to use the self-service copy machine but for scanning a series of documents. Started off fine until it mis scanned one of my documents. It only has one option and that's to start scanning completely over. On top of that, I was about to go over the pre authorized amount to my card and that stopped the job. Not a very efficient process or machine at all.

This FedEx is conveniently located in westport and I find myself stopping here every few months to…read moreprint something while I'm out and about in the city. The folks that work here are super friendly, and FedEx's email to print function is a breeze to navigate. There isn't a lot to say except this is an efficient spot with a parking lot in midtown, which is wonderful. Other locations in the heart of the city require street parking which can make the trip much less simple.

Extremely helpful and they routinely go out of their way to accommodate the customers…read more Thank you!!! Greg Orscheln

Wasn't aware my package needed a signature for it to be dropped off at my home. DONT come here on…read morethe weekend because they're closed SAT & SUN. Pretty inconvenient for people who work full time jobs. I'm giving this place a low rating because I feel they should post their "Summer Hours" online. I came here at 10:30 because online it says they're open Saturday from 9:00am-1:00pm. It's not open on weekends in the summer so don't waste your time.

For one thing, Fedex won't bother to knock on a door. I also tried to reset my password to manage a…read moredelivery. You are supposed to enter a verification code and there are options such as: EMAIL TEXT OR CALL ME I did not receive any response and I was locked out of my stupid account. The package that I am waiting on has been delayed for 3 days according to FedEx only to find out, that they have set today's delivery attempt as the FINAL ATTEMPT. I actually did receive a missed you tag, today. I just don't understand why the delivery person DOES NOT KNOCK AND JUST PUTS A FREAKING MISSED TAG. Yes, I do live in a security building; HOWEVER, My living room window is above the entrance door and open, but the delivery person didn't knock. I also have delivery instructions that had my phone number to gain entrance, but the directions were not followed.

Usually this location is fine ... glad to have a UPS and a FedEx downtown. However, lately the…read morelethargic and largely apathetic folks who work here are such a bummer it is worth the drive to head to ANY other location. It's been a very long while since I've seen such terrible customer service.

I travel for work; shipping out of franchise UPS stores in about 11 states, but by far, I wish the…read moreGM Mac J trained all of the stores. He's always been able to help and provide insight into increasing efficiency for my trips and reducing the time I spend in store. Sure, me knowing what's up makes it easier for his staff; but this is definitely not the same at every store. Locally, I used to do shipping at the Fairway and Prairie Village locations; but after needing some help and getting charged or shamed at these two locations, I will always hit up the Central store. It's so small, but their process just clears people out quick and happy. The GM is always there just cranking out business and helping folks out. Please have him train other locations.

Back when the volleyball nationals were being held I went in to ship a hard poster from the…read moretournament back to California. The packaging that they had available was pretty expensive so Eric said he would help me out by taking it home and securing it with cardboard if I paid the shipping cost. Eric gave me great service which is hard to find now

Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

I had to ship something oversea to Taiwan, the owner Rich was very helpful, he explained the…read moreoptions and helped me choose the best deal on shipping. He also helped me repackage my box to make sure it will arrive safely. The shop looks like a high class boutique, and everyone so helpful. Definitely will referral all my friends there.

It's nice to show up and receive customer service from employees who enjoy their job. Tajuana was…read morehelpful with a great sense of humor. She has two stars pinned on her badge showing her exemplary commitment to customer service. When I need to goto post office, I prefer this location every time!

This post office is by far the worst location I've ever had to deal with. The staff couldn't care…read moreless about any issues you may have, big or small, they don't care at all. They're big on not knowing anything about whatever you're asking about. Just expect to get the typical runaround answers to most questions you have. I have not gotten any of my pension checks since they've been sent to this location. And no one can seem to tell me why. Of course. And good luck calling this post office and getting someone to answer a phone. That's not done here. It's apparently against proto or whatever. Go to any other post office please. This one in union station is a soup sandwich.

If you are shipping something here, be sure to bring cash. No plastic! I have been the girl…read morescrounging up quarters and nickels at the counter to get my mail moving, BUT IT IS SO WORTH IT. The woman who runs Mail Service is extremely pleasant and determined to help her customers save money. Unlike nearby post offices, there is hardly ever a line full of cranky people. I highly recommend this business, even though the cash-only thing can be a hassle.

This is my Go-To location for mailing packages and important documents. The woman who runs this…read moreplace is just amazing! I forgot to bring cash or check one time (they don't take cards, unfortunately) and she knew I was in a bind, so she covered the cost for me and said I could just pay her back! How incredibly kind is that?! Also, there's never a line and you can use almost any mailing/shipping service there (UPS, USPS, FedEx). I highly recommend this place.

I have had difficulties shipping with FedEx in the past but this most recent visit Steph was so…read morehelpful and got everything shipped in a friendly and timely fashion.

Went in for help with a presentation booklet. The young lady that helped me was Steph she did an…read moreawesome job. Everyone at this location is always very helpful. I used to use another office company. This location won me over..