I was impressed with the compassionate staff and clean space. The provider and front desk staff…read morewere both really friendly and professional, no burn out here. Located upstairs in the mall, no long lines, and free parking right out front. Off beat location but worth it. I could recommend this urgent care to anyone.

My friend needed urgent care on April 29th while we were vacationing. Yvette and the Doctor who saw…read moreher were wonderful! They got an IV started, realized my friend needed hospital level care, called an ambulance and away we went. My friend is still in hospital and will need a surgery. I highly recommend this clinic and their ability to treat and diagnosis appropriately. Thank you to Yvette and the doctor!!

In the spirit of NOT handing out 5-star reviews like candy anymore, here goes. Since 2023, I've…read morebeen seeing Optum Urgent Care at Rancho & Charleston for almost any medical reason, and they're IDEAL. Unlike PCPs, Optum U.C. is open 24-7; usually not crowded; and equipped to do x-rays, CAT scans, etc., during the same visit. Optum U.C. stitched up my bleeding eyebrow from when I fell off my bicycle landing on my head, they examined a 4-year-old lesion in my upper-left earlobe later diagnosed by an ANTI Reservoir Dogs dermatologist as cancer, and they now have me well on my way to recovery from a 3-week lingering dry cough. Besides being impressed with the professional/friendly service from front desk to doctors, I constantly refer to Optum's easy-to-read, 5-page report of everything that transpired -- invaluable toward ensuring consistent successful outcomes for me. Thank you!

Wildly unprofessional nursing staff that wants to argue with a patient about their health without…read morelooking at any information. Charge nurses did not let me see a doctor. I brought all my paperwork, and they refused to take one look at anything. Reoccurring issues from E. coli poisoning, and they did not even take it seriously. These people are not here to help you.

I had a really great experience with Dr. Melissa Lin and the team at CareNow. I came in not feeling…read morewell, and from the moment I walked through the door, the front desk staff was kind, courteous, and welcoming. When you're sick, that first interaction matters more than people realize -- and they set the tone perfectly. The medical assistant was attentive, pleasant, and genuinely caring. I never felt rushed or brushed off. She made sure I was comfortable and listened to what was going on. Dr. Lin was professional, knowledgeable, and very thorough. She took the time to explain everything clearly and made sure I understood the plan moving forward. I really appreciated how straightforward and thoughtful she was. Overall, the entire staff made my visit a smooth and reassuring one. I'm very grateful for the care I received and would absolutely recommend Dr. Lin and the CareNow team.

This location has ample parking and easy in and out access. The receptionist is friendly enough but…read morereally only business. The lobby is clean and spacious. The check in process is a bit tedious and I was that it would just updating insurance cards. I do appreciate being able to check my place in line online. So they got me in to the room for vitals about 10 minutes prior to the estimate. I was actually out three minutes after the estimate visit time. Assistants and nurses can in swiftly and left swiftly with limited bed side manner but my issue was resolved quickly which was what I truly needed in this moment.

Jennifer Powers has been the most amazing and caring assistant I have ever experienced. It feels…read morelike European health care where they actually care and it's not just a money mill and you're a number, because that's how this country's health care works. She is very knowledgeable and compassionate, I wouldn't know what I would do without her to overcome my waiting time until surgery.

This place has the absolute worse front desk ever. Can't make appointments, can't get through to…read moreyour doctor, can't get information for life saving prescriptions . They treat you as a subhuman not worthy of dignity here.

Dr. Willie Bruce and the staff was really helpful and kind, if you have any health issues or not…read morefeeling well I recommend you go there. They are great and they will take good care of you.

Wow a physician that listens and did more for me in 30 min at a quick care than 1 ER doctor and my…read more4 previous primary care provider. KIRK was awesome! He was very personable, professional, and proficient. On top of all the previous qualities, he is a former Navy corpsman. Highly recommend him and wished he was my pcp. For all veterans and especially marines this is who you want to check you out.

Not only is this place in Urgent Care, it's also a medical Center with staff that are very well…read moreexperienced. What I love about American Urgent Care is that you do not have to be sent out for lab work. Everything is done right there at the center. If you don't have a primary doctor, you can find one there. I would definitely recommend this place.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

No irlonda and ma Ashley were very helpful with my care and very nice. They were so sweet and took…read moresuch good care of me.

I do not recommend anyone to come to the Tropicana and Jones Care now location , go to a different…read morelocation if you have to cause we've never had a bad experience at any other location we've ever been to until tonight. Our experience here was awful. I'm a single mom with a new born at home, my 12 year old is sick and her throat was hurting so we rushed to the after hours urgent care because the one we normally go to was already closed. We checked in and let the front desk lady know that we would wait in the car after we registered because the lobby was full of sick patients and I have a newborn at home and I cannot risk getting the baby sick. She was very rude with us and said because we were a walk in appointment we were not to leave the lobby bc if we did we would lose our place in line. I said it usually lets us know what number we are in line in the txt message link they send to our phones and she said well I can't force you to stay here but if you leave and they call you then you will lose your place in line. I didn't want to risk getting sick so we waited in the car and kept refreshing the link until it was time for us to go back inside the lobby. It said there was 4 people ahead of us in line so we walked to the door and rang the door bell several times and she wouldn't open the door. It was freezing outside so I told my daughter we could go wait in the car and try again when there was one patient ahead of us. Once it alerted it us that we were next we walked up to the door again and rang the door bell over and over and she still did not answer the door for 6 min. Finally she buzzed us in and we took our seats waiting to be called. it said there was one person ahead of us in my txt message link. We sat in the waiting room for another 45 minutes watching everyone go back to be seen until I finally stood up to go ask why they haven't called us back yet? She replied the nurse called your name and you were not here. I told her that we were in the lobby and nobody called our name. Their front desk girl who was working at 9pm on May 18, 2026 was rude and had a bad attitude. She said we had to start our wait all the way over because we weren't there when they called our names and that there was an error on our registration paperwork. Mind you it is now 11pm and the lobby was still full. She didn't care my child was sick and didn't feel good, and that we had been waiting this whole time. It honestly could've been possible that the nurse called us back when we were stuck outside the front doors when she was taking forever to buzz us in the lobby. the owner should check the cameras and the time stamp. I paid a sitter to stay with my newborn so I could even bring my other daughter in. The whole thing was honestly a waste of time. She could've been nice about it and said I will get you back there immediately since you've been waiting but because she said we had to start the whole process over I was furious and left. We will not be coming back Get a new receptionist

The Dr and the Xray tech that I saw were Very personable and attentive. Made the whole experience…read moreso easy, quick.

I got injured in a fall and was able to be seen by the provider. They have xray equipment and was…read moreable to check to make sure I hadn't broken any bones. Although it was late in the evening, the staff wasn't rushing to get out of the door. They took their time. They listened to what I had to say and I was able to ask questions. If you can't get an appointment with physician, then I recommend them for your urgent care needs. They're open every day from 8am-8pm.

Dr Logan was awesome. He answered the call personally, called me back in a few minutes, as…read morepromised. He made sure to get a full history and cross checked my current medication to ensure no contraindications with what he was prescribing. I tested positive for Covid and he was caring, professional and able to get a script called in immediately. He was so kind and caring followed up and checked on me , not just the next day, but also the day after that, providing reassurance and recommendations, and reminding me he was available 24x7 of I needed assistance. I was extremely impressed and would request his services again. Just wish I could find a primary care physician with half of his empathy and professionalism!!

All in all--a super helpful service. Without going into my ailments...Here some reasons why a…read moreconcierge doctor is very convenient--this doc checked all of the following: 1. Personalized Care-- offered individualized attention and care, providing more time and focus on your specific health needs. 2. Same-day or Next-day Appointments: Received my appointment quickly, without long wait times, ensuring timely medical attention. 3. Accessibility- 24/7 Availability: Many concierge doctors provide round-the-clock access, enabling you to reach them whenever you have health concerns. 4. Coordination with Specialists: Facilitated referrals to specialists and work closely with them to manage my overall healthcare. 5. Reduced Administrative Hassle: With a smaller patient panel, my doctor could focus on my medical care rather than navigating administrative tasks. 6. Privacy and Comfort: The more intimate setting of a concierge practice allowed for a more private and comfortable healthcare experience.

I was in Vegas for a Gwen Stefani concert that my boyfriend bought tickets for last week…read more The day I flew out of Seattle was feeling sick, and the next night I contacted Dr. Logan because I had gotten much worse and was miserably sick. He gave me instructions by phone late at night, and asked me to contact him in am. In the am I was worse yet, got ahold of him, and he had me meet him at a local pharmacy where he could evaluate me. He diagnosed me with tracheal bronchitis and put the proper meds in for me by phone to another local pharmacy (since the one we were at was closed on weekends). The pharmacy staff knew him well and I was able to sleep that day up until the concert and did not miss it. I basically slept the whole trip and was miserable but thank him very much for his services. I didn't have to go to a local ER or urgent care and wait for hours, and could stay in bed at my hotel instead. I did read reviews before contacting him and so I want to address a few things: 1. He is a real doctor. 2. The pharmacy staff knew exactly who he was as he did prescribe meds for me. 3. He states on his answering machine that if he is unable to get back to you within 20 minutes that you need to contact your hotel or another medical facility, as he is a busy doctor. He was a very nice man and I thank him very much for his services. He also follows up with you while you are in town to make sure you are feeling better and to answer any other questions that might come up. He was also very reasonably priced...

Dr. Logan was very patient and kind to me and answered any questions that I had. He was very…read moreacknowledging about my asthma and that I lost my inhaler because I lost it at EDC, so he tried his best to help me with everything and with my asthma attack that I had. Thank you!