I was impressed with the compassionate staff and clean space. The provider and front desk staff…read morewere both really friendly and professional, no burn out here. Located upstairs in the mall, no long lines, and free parking right out front. Off beat location but worth it. I could recommend this urgent care to anyone.

The one on Sahara & Hualapai are the most inefficient personnel I ask for water they didn't not…read morehave & the 1 tech that they have went to lunch even though he saw me I was waiting for him he decided to go to lunch which was 50 to 55 minutes long. DO NOT GO THERE. I hope that someone from that office at a management level sees this post

Excellent care all around! Honestly, if it weren't for my insurance company and this place, I would…read morehave either ended up in the hospital, or dead, no joke. I'd give them 10+ stars if I could.

Wildly unprofessional nursing staff that wants to argue with a patient about their health without…read morelooking at any information. Charge nurses did not let me see a doctor. I brought all my paperwork, and they refused to take one look at anything. Reoccurring issues from E. coli poisoning, and they did not even take it seriously. These people are not here to help you.

I had a really great experience with Dr. Melissa Lin and the team at CareNow. I came in not feeling…read morewell, and from the moment I walked through the door, the front desk staff was kind, courteous, and welcoming. When you're sick, that first interaction matters more than people realize -- and they set the tone perfectly. The medical assistant was attentive, pleasant, and genuinely caring. I never felt rushed or brushed off. She made sure I was comfortable and listened to what was going on. Dr. Lin was professional, knowledgeable, and very thorough. She took the time to explain everything clearly and made sure I understood the plan moving forward. I really appreciated how straightforward and thoughtful she was. Overall, the entire staff made my visit a smooth and reassuring one. I'm very grateful for the care I received and would absolutely recommend Dr. Lin and the CareNow team.

I had my appointment on August 5th and unfortunately left feeling rushed and like many of my…read morequestions were not properly answered. I was there for testing and expected to have a thorough explanation of my results and treatment plan. One of my biggest concerns was the lack of privacy. After my urine sample was tested, the nurses kept the door open, and I could hear conversations in the hallway about my testing. Given that this involved sensitive medical information, I did not feel that my privacy was being handled appropriately. I was also concerned because I was told my lab results were still pending, and I have since received only partial medication while waiting for clarification about my results and treatment. I have had to repeatedly call to get answers, but I've been placed on hold and then disconnected without getting the information I need. I understand that some lab results take time, but communication is extremely important when you're dealing with sensitive health concerns. I shouldn't have to repeatedly call just to find out what my results mean or whether I have received the appropriate treatment. Overall, I left feeling unheard, rushed, and frustrated. I hope the facility takes this feedback seriously and improves communication, patient privacy, and follow-up with patients.

Jennifer Powers has been the most amazing and caring assistant I have ever experienced. It feels…read morelike European health care where they actually care and it's not just a money mill and you're a number, because that's how this country's health care works. She is very knowledgeable and compassionate, I wouldn't know what I would do without her to overcome my waiting time until surgery.

Had a positive experience! Everyone was very patient and kind. Doctor was also very knowledgeable…read moreand easy to talk to. I also did not have insurance coming in, but they were still very affordable and reasonable with their prices.

Was here for a sports physical 8/2026 same day no issues…read moreand fast service. Doreen had great customer service and helpful with the packet handy. You have to check in on the computer to the right once you enter.

Wow a physician that listens and did more for me in 30 min at a quick care than 1 ER doctor and my…read more4 previous primary care provider. KIRK was awesome! He was very personable, professional, and proficient. On top of all the previous qualities, he is a former Navy corpsman. Highly recommend him and wished he was my pcp. For all veterans and especially marines this is who you want to check you out.

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

I genuinely cannot believe this place is operating as a PROFESSIONAL MEDICAL OFFICE…read more I just moved to the area, found this clinic through my insurance, and went in for my first appointment. I can confidently say there will NEVER be a second. Let's start with the receptionist--who I later overheard telling another patient that she is apparently THE MANAGER. That information actually made the entire experience even more disturbing. She was loud, unprofessional, speaking across the office like she was hanging out on a street corner, and casually dropping the F-word while patients were sitting there listening. Zero professionalism. Zero discretion. Zero awareness of her surroundings. Then she called me back to take my blood pressure. GOOD. LORD. The second I was confined in that little exam room with her, the smell hit me. This wasn't a tiny hint of body odor that you politely ignore. This was a HEAVY, stale, musty, haven't-seen-soap-today smell that filled the space. I was sitting there wondering how I'm at a MEDICAL FACILITY concerned about whether the equipment is sanitized when the person touching patients smells like basic hygiene wasn't on today's agenda. I don't expect the Ritz-Carlton. I don't expect perfume. I don't care what anyone looks like. But if your JOB requires you to stand inches away from patients, PLEASE SHOWER BEFORE YOUR SHIFT. Soap, water and deodorant should not be considered advanced medical technology. And then I overheard that she's the MANAGER?! That nearly took me out. If this is management, who exactly is enforcing standards? HER? She's supposed to be the example for the rest of the staff while loudly using profanity in front of patients and walking people into tiny rooms smelling like a damp laundry hamper that's been forgotten for a week? Absolutely not. The provider was at least pleasant, but even that portion of the appointment didn't inspire much confidence. She repeatedly had to leave the room to ask questions and then come back. The entire appointment felt rushed, disorganized and amateurish. I was told I needed a specialist referral. At checkout they had absolutely NO difficulty taking my payment and telling me I was done. Funny how that part of the operation runs efficiently. I left and realized nobody had given me any referral information. So I called. FIFTEEN MINUTES ON HOLD. Someone finally answered. I explained what happened. BACK ON HOLD. Eventually I was told someone would call me back. Three days later, I'm apparently still waiting for this mythical phone call. So, to recap: profanity in the waiting area, an unbelievably uncomfortable hygiene situation, chaotic service, a provider repeatedly leaving to ask questions, no referral information, 15+ minutes on hold, and absolutely no promised callback. But my payment? Oh, THAT they managed flawlessly. The most unbelievable part remains discovering that the person setting this spectacular standard of professionalism is supposedly THE MANAGER. If the manager is the example everyone else is expected to follow, this office doesn't need a suggestion box. It needs an intervention. One visit was more than enough. I will be contacting my insurance company and finding another provider immediately. I wouldn't voluntarily return to this office if they validated my parking, refunded my copay, AND handed me a complimentary bar of soap on the way in.

Each time I've been to this CareNow, Kia at the front desk and Lesley in the back provide…read moreexceptional customer service, kindness, and compassion. Lesley goes out of his way to advocate for patients and his attention to detail and his absolute professionalism are second to none! I enjoy going to this location because I always know that I will be greeted with a smile and my needs will be taken care of quickly, efficiently, and I feel respected. Thank you all!

Not super knowledgeable about anything I had to say about my condition. Made me do a vaginal self…read moreswab. Haven't heard back if I have a yeast infection or not. Haven't heard back if I have a UTI or not. They tell me lab results take 3 to 5 business days! BULL SHIT they don't! Maybe 24 to 48 hours. I don't know if they used Quest diagnostics or Lab Corp to process them. Who knows what in the F*** is wrong with me??? Apparently they don't! Girl at the front desk is very rude. Bad attitude because she had to work on a weekend or something. Good Lardy! You want people to Come get fixed up, then do your damn jobs!

I went to quick care for a problem and they accidentally sent my lab work to a lab that my…read moreinsurance didn't work with. I called and Linda answered and immediately set about figuring out why it happen and how to fix it. in todays world we're everything is automated is was wonderful working with someone that you knew cared. she was efficient and thoughtful, both rare qualities these days. I really appreciate everything she did on my behalf.

1st visit. Linda the Registered Nurse, was Amazing. Very professional and caring. She listened to…read moremy concerns and related all information to the Doctor. She asked if she could get me some water or anything while waiting for the doctor. Then Dr Joseph Abbo requested X-rays to ensure, I did not cause serious damage to my swollen eye after my fall. Barb the X-Ray Technician was very careful while taking x-rays and continuing to make sure I was comfortable and okay. Dr Abbo then prescribed medication for me to take. Very kind and caring staff. Thank you all so very much. 2nd visit. Returned to Urgent again, In Extreme Pain. Saw a different Doctor. Connie the RN was professional and kind. Connie made sure I was comfortable while waiting for the Doctor. Great Medical Team. I was fortunate to have found them, especially because I do not live in Las Vegas. I was visiting from Charlotte, NC. My sincere thanks to everyone.

Dr Logan was awesome. He answered the call personally, called me back in a few minutes, as…read morepromised. He made sure to get a full history and cross checked my current medication to ensure no contraindications with what he was prescribing. I tested positive for Covid and he was caring, professional and able to get a script called in immediately. He was so kind and caring followed up and checked on me , not just the next day, but also the day after that, providing reassurance and recommendations, and reminding me he was available 24x7 of I needed assistance. I was extremely impressed and would request his services again. Just wish I could find a primary care physician with half of his empathy and professionalism!!

All in all--a super helpful service. Without going into my ailments...Here some reasons why a…read moreconcierge doctor is very convenient--this doc checked all of the following: 1. Personalized Care-- offered individualized attention and care, providing more time and focus on your specific health needs. 2. Same-day or Next-day Appointments: Received my appointment quickly, without long wait times, ensuring timely medical attention. 3. Accessibility- 24/7 Availability: Many concierge doctors provide round-the-clock access, enabling you to reach them whenever you have health concerns. 4. Coordination with Specialists: Facilitated referrals to specialists and work closely with them to manage my overall healthcare. 5. Reduced Administrative Hassle: With a smaller patient panel, my doctor could focus on my medical care rather than navigating administrative tasks. 6. Privacy and Comfort: The more intimate setting of a concierge practice allowed for a more private and comfortable healthcare experience.

Dr. Logan was very patient and kind to me and answered any questions that I had. He was very…read moreacknowledging about my asthma and that I lost my inhaler because I lost it at EDC, so he tried his best to help me with everything and with my asthma attack that I had. Thank you!

unfortunately had to visit this facility when I developed an eye problem whilst on holiday. the…read morereceptionist was very polite and helpful and I didn't have to wait to long to be seen by Christian the Nurse Practitioner. He was very knowledgeable and was able to give me antibiotic drops to hopefully resolve the issue. the quality of care was second to none hopefully dealing with my insurance will be just as easy.