I was impressed with the compassionate staff and clean space. The provider and front desk staff…read morewere both really friendly and professional, no burn out here. Located upstairs in the mall, no long lines, and free parking right out front. Off beat location but worth it. I could recommend this urgent care to anyone.

My friend needed urgent care on April 29th while we were vacationing. Yvette and the Doctor who saw…read moreher were wonderful! They got an IV started, realized my friend needed hospital level care, called an ambulance and away we went. My friend is still in hospital and will need a surgery. I highly recommend this clinic and their ability to treat and diagnosis appropriately. Thank you to Yvette and the doctor!!

In the spirit of NOT handing out 5-star reviews like candy anymore, here goes. Since 2023, I've…read morebeen seeing Optum Urgent Care at Rancho & Charleston for almost any medical reason, and they're IDEAL. Unlike PCPs, Optum U.C. is open 24-7; usually not crowded; and equipped to do x-rays, CAT scans, etc., during the same visit. Optum U.C. stitched up my bleeding eyebrow from when I fell off my bicycle landing on my head, they examined a 4-year-old lesion in my upper-left earlobe later diagnosed by an ANTI Reservoir Dogs dermatologist as cancer, and they now have me well on my way to recovery from a 3-week lingering dry cough. Besides being impressed with the professional/friendly service from front desk to doctors, I constantly refer to Optum's easy-to-read, 5-page report of everything that transpired -- invaluable toward ensuring consistent successful outcomes for me. Thank you!

Wildly unprofessional nursing staff that wants to argue with a patient about their health without…read morelooking at any information. Charge nurses did not let me see a doctor. I brought all my paperwork, and they refused to take one look at anything. Reoccurring issues from E. coli poisoning, and they did not even take it seriously. These people are not here to help you.

I had a really great experience with Dr. Melissa Lin and the team at CareNow. I came in not feeling…read morewell, and from the moment I walked through the door, the front desk staff was kind, courteous, and welcoming. When you're sick, that first interaction matters more than people realize -- and they set the tone perfectly. The medical assistant was attentive, pleasant, and genuinely caring. I never felt rushed or brushed off. She made sure I was comfortable and listened to what was going on. Dr. Lin was professional, knowledgeable, and very thorough. She took the time to explain everything clearly and made sure I understood the plan moving forward. I really appreciated how straightforward and thoughtful she was. Overall, the entire staff made my visit a smooth and reassuring one. I'm very grateful for the care I received and would absolutely recommend Dr. Lin and the CareNow team.

I took my son for a sports physical. And they were all so friendly and fast. Our MA Mimi was so…read morekind and efficient and our Provider Anne was also kind and efficient. It was so easy and fast...took us less than 30mins from checking in to seeing the Dr. They were all so amazing!! I will definitely come back again!! Thank guys for all your care!!

Jennifer Powers has been the most amazing and caring assistant I have ever experienced. It feels…read morelike European health care where they actually care and it's not just a money mill and you're a number, because that's how this country's health care works. She is very knowledgeable and compassionate, I wouldn't know what I would do without her to overcome my waiting time until surgery.

This place has the absolute worse front desk ever. Can't make appointments, can't get through to…read moreyour doctor, can't get information for life saving prescriptions . They treat you as a subhuman not worthy of dignity here.

Wow a physician that listens and did more for me in 30 min at a quick care than 1 ER doctor and my…read more4 previous primary care provider. KIRK was awesome! He was very personable, professional, and proficient. On top of all the previous qualities, he is a former Navy corpsman. Highly recommend him and wished he was my pcp. For all veterans and especially marines this is who you want to check you out.

No tests run, left sitting in the room. Seen by a APRN. Complaints and symptoms dismissed.read more

The American urgent care always gets me in and I can get blood at the facility and x rays. The…read moredoctor is amazing. He moved locations so I then moved locations. I highly recommend this facility. It's very clean.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

Each time I've been to this CareNow, Kia at the front desk and Lesley in the back provide…read moreexceptional customer service, kindness, and compassion. Lesley goes out of his way to advocate for patients and his attention to detail and his absolute professionalism are second to none! I enjoy going to this location because I always know that I will be greeted with a smile and my needs will be taken care of quickly, efficiently, and I feel respected. Thank you all!

0 stars like a whole waste of space I called they told me what to bring I go up there to get my…read morefoot checked if it's broken they say the doctor just left who do X-ray mind you I seen a women in there with her foot on her husband like she had the same issue but she got her service but why waste my time on the phone never said what time he leave it's not 24hr urgent care more like a limited time urgent care I js wanted to see if my foot was ok to work on‍

I got injured in a fall and was able to be seen by the provider. They have xray equipment and was…read moreable to check to make sure I hadn't broken any bones. Although it was late in the evening, the staff wasn't rushing to get out of the door. They took their time. They listened to what I had to say and I was able to ask questions. If you can't get an appointment with physician, then I recommend them for your urgent care needs. They're open every day from 8am-8pm.

went last month. was told 120$ for cash appointments. inquired at the front there wouldn't be any…read moreadd on fees since i'm just there to get meds. was not examined. but received a random 66$ charge today. sucks to be blindsided like that since i was everyone i saw. all 5 people. is this their tactic? i emailed them to ask what it was for since bill wouldn't explain it. severely disappointed in their discrepancy tactics.

Dr Logan was awesome. He answered the call personally, called me back in a few minutes, as…read morepromised. He made sure to get a full history and cross checked my current medication to ensure no contraindications with what he was prescribing. I tested positive for Covid and he was caring, professional and able to get a script called in immediately. He was so kind and caring followed up and checked on me , not just the next day, but also the day after that, providing reassurance and recommendations, and reminding me he was available 24x7 of I needed assistance. I was extremely impressed and would request his services again. Just wish I could find a primary care physician with half of his empathy and professionalism!!

All in all--a super helpful service. Without going into my ailments...Here some reasons why a…read moreconcierge doctor is very convenient--this doc checked all of the following: 1. Personalized Care-- offered individualized attention and care, providing more time and focus on your specific health needs. 2. Same-day or Next-day Appointments: Received my appointment quickly, without long wait times, ensuring timely medical attention. 3. Accessibility- 24/7 Availability: Many concierge doctors provide round-the-clock access, enabling you to reach them whenever you have health concerns. 4. Coordination with Specialists: Facilitated referrals to specialists and work closely with them to manage my overall healthcare. 5. Reduced Administrative Hassle: With a smaller patient panel, my doctor could focus on my medical care rather than navigating administrative tasks. 6. Privacy and Comfort: The more intimate setting of a concierge practice allowed for a more private and comfortable healthcare experience.

Dr. Logan was very patient and kind to me and answered any questions that I had. He was very…read moreacknowledging about my asthma and that I lost my inhaler because I lost it at EDC, so he tried his best to help me with everything and with my asthma attack that I had. Thank you!

unfortunately had to visit this facility when I developed an eye problem whilst on holiday. the…read morereceptionist was very polite and helpful and I didn't have to wait to long to be seen by Christian the Nurse Practitioner. He was very knowledgeable and was able to give me antibiotic drops to hopefully resolve the issue. the quality of care was second to none hopefully dealing with my insurance will be just as easy.