I spoke with the sales lady via text. Told her what I wanted she agreeded. When I got to dealership…read moreshe tried the bait and swith, was told all of a sudden cars that had been on lot for months flew of the lot in a matter of days. She really thought I was going to fall for her crap. I am maninly pissed that they waisted my time. I will never do business with these people.

Used to love the service department, but won't let girlfriend go back. The staff has changed, but…read morenot for the better in the service department. She went in for a battery that took over an hour to change, they gave her NO options and put in a $500 "7-year gel battery" totally ripped her off. She's not going back there again

I will not go back they cost me a lot of money didn't know what it was charged me for something I…read moredidn't need took it back and maybe pay for something that I did need I pay double people don't know what they're doing they should have known what it was

Absolutely do not recommend this place. I brought my car in for a relatively simple issue, but they…read moretried to charge me a ridiculous amount to fix it--way over market price. On top of that, they slapped on an outrageous diagnostic fee (when I told them exactly what was wrong with it when I dropped it off), which they didn't even waive after I declined the overpriced repair. Felt like they were more interested in squeezing money out of me than actually helping. Save yourself the frustration and take your car somewhere else.

Rave Review I cannot…read moresay enough good things about Wally and Lori! My husband (who shall remain unnamed for his own protection ) pulled up a little too far onto a curb and managed to scrape the bottom passenger corner of my brand-new 2026 Lexus IS 350 F Sport. Because apparently owning a new car wasn't stressful enough. The damage was on both the white spoiler and the black end cap, and I was honestly sick over it. Thankfully, I found Wally and Lori--and what a blessing they were! From start to finish, they were incredibly kind, professional, honest, and just genuinely great people to work with. The repair looks fantastic. You would never know my husband and a curb had a disagreement with my Lexus. And here's the part that really impressed me: Wally did the work for HALF of what other collision centers quoted me. Not a little less. Half. In a world where it sometimes feels like everyone is looking for a way to charge you more, it was refreshing to find someone who did excellent work at a fair price and treated me like a person instead of a dollar sign. If you need collision or body work, go see Wally and Lori. I'm incredibly thankful I found them and will absolutely recommend them to anyone who needs quality work without getting taken to the cleaners. Thank you both for taking such good care of my car--and for saving my sanity!

Very unprofessional and rude customer service. i do not recommend going here. The woman swears at…read moreyou and hangs up on you that answers the phone.

Joe and his team are thorough, precise, and willing to work with you on what repairs you need. I…read morewill be taking my vehicles there from now on!

A response is always appreciated. The bottom line is that there'd been no excuse to be so rude…read moretowards me and what you wrote could easily have been relayed on the phone when I'd called to schedule the repair. (If you have no reception/waiting area, then I question why there were several chairs, a table and tv in the space along with another customer waiting at the time of my visit.) As far as my expectations, as a customer, I should be treated with common courtesy.

The customer service here was fantastic. The salesperson, Joe, was incredibly friendly and didn't…read moremake me feel pressured. He even sent me a video of the 2025 Crosstrek before I even came in! I was thrilled to test drive it and fell in love with its adorable and comfortable design. Although I haven't made a purchase yet, I know I'll be coming back here when I do. These guys are awesome because they don't rush you into a sale. I really appreciate that.

Failed to fix noise issue in warrantied vehicle after 5 attempts. Each time mechanics left huge…read moregrease marks on my leather seats (never corrected), white residue all over my rear and front seats, scratched the exterior of my vehicle, and stained the headliner with greasy fingerprints. The office also "test drove" my vehicle each time and burned my own fuel each time for days without consideration of compensation. Multiple times I came back with at least 1/4 or more of a tank gone. All for nothing to be resolved. After using my own time to bring my vehicle in and be without one for 5 separate occasions I'm at a loss as what to do. I contacted the customer advocacy group and asked they reach out to solve this. The service director has yet to reply back to his internal counterpart for multiple business days. Regardless, he has been less than helpful in getting this resolved.

I've been a client of Mike Smith Firestone for decades, and one thing stays true - service is their…read morebusiness and they take pride in it. He fit me in yesterday to install a new battery in my old vehicle with a very dead ten year old battery. Unfortunately, I had an accident in my driveway, while climbing into the cab of the insurance company provided tow truck. Fell up the metal grate steps and gashed my leg. It seemed like a minor scrape, so we continued to Mike's. The damage was a bit worse than a mere scrape, so I asked Mandy, Mike's office person, if she had a bandaid. She took one look and got out the big first aid kit. She cleaned and bandaged the wound and urged me to visit urgent care on my way home. That is service far above the expected, and just shows the caliber of people associated with Mike Smith Firestone. Mike has even fit in emergency service on the car of a friend who was visiting from another state, making her car safe to drive home. Many years ago my car was leaking oil in the parking lot at work after an early morning oil change. Mike himself drove to my place of work and fixed it on the spot. I highly recommend Mike Smith Firestone. Though I did buy my new tires there, they are much more than tires.

Mike Smith and his crew - especially Joe - did a fantastic job on my two vehicles that had AC…read moretrouble. Both cars were back on the road within 24 hours with ice cold air ! Can't recommend them enough !

Great service. They're fast. The owner is super friendly. Reasonable price and products they offer…read more They got my car ready on a timely manner. Very happy customer here.

Avoid this place at all costs! I paid HUNDREDS of dollars to get repair work done on my car. I…read moredon't know anything about cars, so I trusted his recommendations! Several months later, my car is experiencing the same problems. Took it back to him, and he wants more money. I found another guy to look at it, and I showed him the bill from Derby City Tires and the amount I paid for previous work, and the guy told me how Derby City Tires overcharged me so much money! Also...some of the parts were not even on the car!!! What a rip off. Never again! I kind of felt that I got ripped off, but I had no way of proving it. But now that I have someone else fixing my car, it's apparent that my gut instincts were true! I will never recommend this shop to anyone, nor will I return there for any kind of service. Again, I paid HUNDREDS of dollars to get repairs done. I am very disappointed and angry!!! Amazing how people can take your money KNOWING they didn't do as much as they said they did, and not even feel bad about their actions!!!!! SICKENING!

Bought a 2026 Mazda CX-5 here and the sales side was pretty good Bryson was low pressure and very…read morenice. Price was very competitive. After the purchase things changed. Heated steering wheel did not work service told us to take it to Oxmoor Mazda to get it fixed. Now while driving the entire dash and monitor went dark. We are currently trying to get Oxmoor Mazda to do the service warranty work since Huffman doesn't seem interested in any after purchase service.

I had a coolant system flush and oil change performed on my 2016 Mazda 6, the technician overfilled…read moremy oil by 1 quart, did not put in enough coolant back into system and failed to top off fluids. I ended up fixing this problem myself as I was already home before I discovered the problem. I let 1/2 quart of oil out from oil pan in 35 degree temperature and had to dispose of messy oil. Added one cup of distilled water into radiator because I didn't have the manufacturer specified coolant on hand. Anyone who knows anything about cars should know that any oil overfilled more than 1/2 quart can cause engine damage. I tried to get a partial refund for the cost of extra quart of oil charged to me and the labor I had to perform myself to fix problem but was denied. They are called stealerships for a reason.