Looking for a reliable auto shop that won't break the bank? Rockford Auto is your go-to spot! With…read morereasonable prices and 4-star quality work, they make car maintenance a breeze. Whether you're coming in for a routine check-up or more complex repairs, Rockford's team has you covered with top-tier service. And here's a bonus: they offer a wide assortment of car products and services that might just surprise you--so you might leave with more than what you came in for! Tucked away across Dixie Hyw is East Rockford Lane off Dixie Highway, it's easy to overlook, but trust me, this place is a hidden gem. The shop's unassuming exterior doesn't do justice to the quality and care happening inside A fun fact about Rockford Auto? It's been serving the local community for over two decades, starting as a small repair shop in the owner's garage. Over the years, their commitment to great service at affordable prices allowed them to grow into the full-fledged operation they are today. If you're in the area and need reliable auto work, make Rockford Auto your next stop. You'll get quality service and maybe even find a few extra goodies for your ride!

My family has been dealing with Fred and Allen for over 16 years and they have always treated us…read moreright. They explain everything before they start the work and send us riding with confidence of a job well done.

My son had his Jeep worked on and a faulty part ended up being put on. They paid for the tow back…read moreand replaced everything they had done. They made it right! Glad to see there are still honest and good business people out there! Thank you Jessica and Denny for everything!

I have a beautiful truck, I love my truck, I guess these guys did too. I believe they wanted to…read morescam me out of it, or a alot of money. So I drove my Truck into the parking lot, after explaining in detail the work I needed done in relation to a coolant leak. I leave it there for one day and I receive a call from the front desk, and now evidently the truck will not run and they are searching for a new engine for it. When I arrived, they had they ran a series of test on the truck that I did not ask for or need, and insisted I pay for them. I asked to see my truck, and they proceeded to tell me I needed a new distributor cap. I try and start the car myself and it will not turn over, I notice a fuse missing out of the the box and ask about it. This is where it gets bad, they tell me to immediately leave the bay, I ask why, the owner and mechanic both begin to yell saying that once asked to leave the work I have no other choice. I say I want to take a look around my vehicle and they say it's prohibited by insurance, and that I cant even pop the hood in the parking lot. I watch them from a bay window as they push my truck out. I get it towed to a near by shop, where I notice fresh damage to the fuse box, and spark plugs. I have left with a 90$ bill for testing and a very large chip on my shoulder. I get a call the next day from the new shop telling me all I needed was new spark plugs and now the car is running fine.

The customer service here was fantastic. The salesperson, Joe, was incredibly friendly and didn't…read moremake me feel pressured. He even sent me a video of the 2025 Crosstrek before I even came in! I was thrilled to test drive it and fell in love with its adorable and comfortable design. Although I haven't made a purchase yet, I know I'll be coming back here when I do. These guys are awesome because they don't rush you into a sale. I really appreciate that.

Failed to fix noise issue in warrantied vehicle after 5 attempts. Each time mechanics left huge…read moregrease marks on my leather seats (never corrected), white residue all over my rear and front seats, scratched the exterior of my vehicle, and stained the headliner with greasy fingerprints. The office also "test drove" my vehicle each time and burned my own fuel each time for days without consideration of compensation. Multiple times I came back with at least 1/4 or more of a tank gone. All for nothing to be resolved. After using my own time to bring my vehicle in and be without one for 5 separate occasions I'm at a loss as what to do. I contacted the customer advocacy group and asked they reach out to solve this. The service director has yet to reply back to his internal counterpart for multiple business days. Regardless, he has been less than helpful in getting this resolved.

Joe and his team are thorough, precise, and willing to work with you on what repairs you need. I…read morewill be taking my vehicles there from now on!

A response is always appreciated. The bottom line is that there'd been no excuse to be so rude…read moretowards me and what you wrote could easily have been relayed on the phone when I'd called to schedule the repair. (If you have no reception/waiting area, then I question why there were several chairs, a table and tv in the space along with another customer waiting at the time of my visit.) As far as my expectations, as a customer, I should be treated with common courtesy.

Friendly people. Offered the shuttle to take me to lunch while I waited…read more Free Wi Fi and charging stations. Nice TV in waiting room. Offered me beverages.

Bought a 2026 Mazda CX-5 here and the sales side was pretty good Bryson was low pressure and very…read morenice. Price was very competitive. After the purchase things changed. Heated steering wheel did not work service told us to take it to Oxmoor Mazda to get it fixed. Now while driving the entire dash and monitor went dark. We are currently trying to get Oxmoor Mazda to do the service warranty work since Huffman doesn't seem interested in any after purchase service.

Great service. They're fast. The owner is super friendly. Reasonable price and products they offer…read more They got my car ready on a timely manner. Very happy customer here.

Avoid this place at all costs! I paid HUNDREDS of dollars to get repair work done on my car. I…read moredon't know anything about cars, so I trusted his recommendations! Several months later, my car is experiencing the same problems. Took it back to him, and he wants more money. I found another guy to look at it, and I showed him the bill from Derby City Tires and the amount I paid for previous work, and the guy told me how Derby City Tires overcharged me so much money! Also...some of the parts were not even on the car!!! What a rip off. Never again! I kind of felt that I got ripped off, but I had no way of proving it. But now that I have someone else fixing my car, it's apparent that my gut instincts were true! I will never recommend this shop to anyone, nor will I return there for any kind of service. Again, I paid HUNDREDS of dollars to get repairs done. I am very disappointed and angry!!! Amazing how people can take your money KNOWING they didn't do as much as they said they did, and not even feel bad about their actions!!!!! SICKENING!

Mike Smith and his crew - especially Joe - did a fantastic job on my two vehicles that had AC…read moretrouble. Both cars were back on the road within 24 hours with ice cold air ! Can't recommend them enough !

I've been a client of Mike Smith Firestone for decades, and one thing stays true - service is their…read morebusiness and they take pride in it. He fit me in yesterday to install a new battery in my old vehicle with a very dead ten year old battery. Unfortunately, I had an accident in my driveway, while climbing into the cab of the insurance company provided tow truck. Fell up the metal grate steps and gashed my leg. It seemed like a minor scrape, so we continued to Mike's. The damage was a bit worse than a mere scrape, so I asked Mandy, Mike's office person, if she had a bandaid. She took one look and got out the big first aid kit. She cleaned and bandaged the wound and urged me to visit urgent care on my way home. That is service far above the expected, and just shows the caliber of people associated with Mike Smith Firestone. Mike has even fit in emergency service on the car of a friend who was visiting from another state, making her car safe to drive home. Many years ago my car was leaking oil in the parking lot at work after an early morning oil change. Mike himself drove to my place of work and fixed it on the spot. I highly recommend Mike Smith Firestone. Though I did buy my new tires there, they are much more than tires.

Great service and lowest price for my SUV. I'll use them again!…read more ........................ ........................ ........................

They need to treat their customers -- particularly Female, with dignity, integrity and…read moreconsideration -- like they really want our business!! While having my tires rotated and balanced, I made a request for them to "check the TOP Left Taillight on the Driver's side." That was the Only One that appeared to be our‼ When they Finished with my car, I was informed "all three (3) rear lights needed replacing" -- which they performed without my consent! The Absolutely Despicable issue is that I was charged $23 each -- the bulbs were $3 apiece PLUS $20 Service Charge per bulb‼ The housing had already been removed and to dislodge the burnt out light and Install the replacement at Individual Charges of $20 each is downright Unscrupulous‼