Been going to this O'Reilly's store for a few years now, the customer service is always on point…read more They are super helpful, whether it be checking your alternator or battery, or installing windshield wipers, they take care of you. All of them are knowledgeable and get you the help/part you need then get you in your way. Stop in and see for yourself. Some auto parts stores still know the meaning of customer service. :)

Every time I need something for my car my first thought is to go to this location. The customer…read moreservice here is the best I've ever received! Shoutout to Carlos and Mark for all their help!

I was helped by Orion. Having been on the road for a while and not wanting a run around I asked…read moredirectly about wiper blades. Orion was knowledgeable and personable. He recommended a brand and narrowed down what I would need. Even offered to install them at no charge. I don't live in Tracy but I would have no issues buying from this location. Great experience.

Open late and two hard working helpful guys working there. Store was clean and bright and parking…read morewas easy. Open late all the way till 9pm. Not only that but the guys working there don't close 5 or 10 minutes early as I've encountered elsewhere. I like that - and although I understand the temptation to close a bit early I'm used to the high customer service from Trader Joes - there the rule is as long as your there before closing time - even just half a minute - they let you in... they have the same policy here due to the strong work ethic from the two behind the counter. They run right through the finish line. Store was clean and bright and nothing out of place. Very impressive. Its evident that the workers here wear many hats and preform a variety of tasks to achieve efficiency. One thing I always keep in mind is how restaurants operate. I can't stand some waitress just hanging around killing time when things are not tidy. I like the slogan 'if you've got time to lean, you've got time to clean.' Some of the cars I have are getting difficult to get parts for. Often special order is necessary - and the willingness to check and order close to closing time was noticed. In a strip mall with Harbor Freight nearby. The old Star casino location was across the street. Lots of parking.

2-1-2024...1p.m. This experience & 5 star kudos goes to…read moreIsaac for excellent customer service. The reason for my visit to the Tracy Auto Zone was to replace an alternator that was under warranty I had purchased from a Auto Zone in Oakland a couple of years ago...(always purchase lifetime parts it's worth it) . This transaction went smooth...unfortunately the new alternator was a dud, left me stranded and drained my battery. after it was installed. The car was towed 40 miles back to the shop. My mechanic de-installed the dud alternator & battery then I called Issac...yeah I was heated but Issac took care of everything...Replaced the battery which wasn't under warranty, got me a new alternator and covered the reinstalling cost to my mechanic...Much props to Issac thankx man...

I had a great experience with Renee. She was extremely patient, knowledgeable, and went out of her…read moreway to help me. I would come back to this store just for her customer service!

Called around this area for some rotors since the dealership had one in stock. They picked up…read morewithin 3 rings. They were prompt and courteous to help locate the part. Gave two options of which both were in stock. Easy to find with ample parking. Just as the phone call went they were exceptional in person. Verified again to make sure part I wanted before purchasing and within minutes I was out the door. Price was better than lots of shops and auto parts store.

Anthony is good I will come by and get my product he knew what I need and was able to help.read more

I called around looking for a place to replace the sliding tonneau cover on a 2019 Nissan Frontier…read moretruck. I was looking for a replacement for a friend Dave, who is 89 years old. I found these guys and got a reasonable quote. We worked around my friend's doctor appointments and drove from Brentwood to Tracy one morning. We arrived, hobbled in, (I was on crutches from a foot problem, he on his walker) and were immediately treated like royalty. The took the keys and whisked the truck away. We wandered around looking and asking questions about a variety of products they carried and before we knew it they were handing back the keys, we paid for it and went outside to see how the new cover worked. It looked great and operated fine. They even removed and disposed of the old tonneau cover for free. A great place to do business!

Got a RETRAX truck bed cover installed through them. In and out less than a hour. Jeana and Troy…read morewere very knowledgeable and professional. Would definitely recommend if you have truck work to be done. Thank you Tri-Valley Truck Works.

Been going he for years since I moved to the area OG…read moreworkers are cool .. great prices than most places in Tracy

Horrible customer service, I walked in to the store to return some parts I purchased and the old…read moreass dude with a goatee and sunglasses told me no. I asked why and he said because the store would lose money. I then showed him that the Napa online referred me to his store as a participating Napa auto parts store to return online purchases. To make it even more unprofessional the guy kept referring to me as "bro".

My husband brought our truck here to have it leveled. The work was great and done on time/as…read moreexpected. We also received great customer service from Aaron who was very nice/polite and even helped with transport.

Do you like getting ripped off? Do you like one of the "owners" or "employees" or whatever texting…read moreyou and telling you the other "owner" or "employee" is ripping you off? Then you've come to the right place. Paid $100 to have aftermarket suspension looked at then got a $4900 quote to have pretty much everything replaced. That's after having to call the shop several times over several weeks to actually give me a quote. Their excuse, we don't want to work with warranty companies. Ok? Well can I get a quote so I MAYBE will pay you myself? Then got lots of excuses why estimate was not done. Then got estimate. Then shit my pants at getting quoted almost 5 grand. Then got text message from aforementioned party telling us we were being ripped off by other aforementioned party with the quote. Damn. All I wanted was to get shocks rebuilt. And all I got was gearhead drama. Stay away! I have my vehicle set up to go to Deetz Off Road. Save yourself the hassle, and make an appointment there. Mostly irritated that I had to make a Yelp account to let the world know to stay away from this mess.

Great Friendly Service and Open on Sundays. I needed for Ford F250, b/c my truck wouldn't start…read more Tried 2 other parts stores, both not open Sunday morning and then found this place on Yelp. Good price and helpful friendly guys behind the counter - they said it's a family business with 30 year history. This is now my go to auto parts store in Tracy.

Exceptional, professional, courteous, effecient, would highly recommend, was on schedule and kept…read moreto schedule

Checked in at about 3 pm fir a 4 pm appointment. Vehicle received and was told that an hour and a…read morehalf to replace 4 tires. I asked what time do you close shop, 7 pm, okay then. Went shopping finished about 4:30. Went to the repair shop to check my vehicle. Same spot where I parked my vehicle, no work was done. I asked what happened, no technician available to work on my vehicle. No manager nor supervisor. Ended up taking back my vehicle and they rescheduled me on another date. And was told they would close at 5:30. No info whatsoever. Very bad service reception, very bad.

During my recent visit to the Walmart in Tracy for an oil change, I was met with a notably long…read morewait time. I find this not to be uncommon for such services, especially on weekends when many people opt to handle errands. While the reception area was filled with other customers also waiting for their vehicles, everybody was true in th vibe that there was some sense of collective anticipation. While the long wait was not ideal, it was somewhat expected how busy their auto care center gets before closing mind you I parked my car at 5:15pm) I took this time to browse through some items for my car, and catching up on this detailed review. Despite the lengthy delay, the staff at the Walmart Auto Care Center demonstrated commendable customer service. From the moment I checked in, the employees were courteous and matched the vibe that I was in, ensuring that I was informed about the expected wait time and apologizing for any inconvenience. They addressed with me any specific concerns I had regarding my vehicle, offering reassurance that every car gets thorough attention. Though rushing because it was near closing time, they kept their demeanor and professionalism were refreshing amidst the typical chaos of retail environments. They even checked in periodically to update me on the progress, which personalized the experience and reminded me of their dedication.  However, the behavior of some other customers during the wait was less than ideal. A few were notably inconsiderate, raising their voices to express dissatisfaction over the delay without acknowledging the evident effort from the staff. Their impatience created an unpleasant atmosphere, making the wait feel even longer. These individuals seemed oblivious to the fact that all customers were in the same situation, contributing to the noise and tension in the waiting area. Their obnoxiousness tarnished the otherwise professional environment, causing unnecessary stress for both the staff and fellow customers. Despite this, the staff's professionalism served as a stark contrast to the rudeness of these customers, maintaining a level of calm and efficiency that helped to manage the situation effectively. If you want to get your oil change here for cheap, I'd definitely come to this location for future repairs and all that! (An appointment is recommended, but you know what they say...) During my recent visit to the Walmart in Tracy for an oil change, I was met with a notably long wait time. I find this not to be uncommon for such services, especially on weekends when many people opt to handle errands. While the reception area was filled with other customers also waiting for their vehicles, everybody was true in th vibe that there was some sense of collective anticipation. While the long wait was not ideal, it was somewhat expected how busy their auto care center gets before closing mind you I parked my car at 5:15pm) I took this time to browse through some items for my car, and catching up on this detailed review. Despite the lengthy delay, the staff at the Walmart Auto Care Center demonstrated commendable customer service. From the moment I checked in, the employees were courteous and matched the vibe that I was in, ensuring that I was informed about the expected wait time and apologizing for any inconvenience. They addressed with me any specific concerns I had regarding my vehicle, offering reassurance that every car gets thorough attention. Though rushing because it was near closing time, they kept their demeanor and professionalism were refreshing amidst the typical chaos of retail environments. They even checked in periodically to update me on the progress, which personalized the experience and reminded me of their dedication.  However, the behavior of some other customers during the wait was less than ideal. A few were notably inconsiderate, raising their voices to express dissatisfaction over the delay without acknowledging the evident effort from the staff. Their impatience created an unpleasant atmosphere, making the wait feel even longer. These individuals seemed oblivious to the fact that all customers were in the same situation, contributing to the noise and tension in the waiting area. Their obnoxiousness tarnished the otherwise professional environment, causing unnecessary stress for both the staff and fellow customers. Despite this, the staff's professionalism served as a stark contrast to the rudeness of these customers, maintaining a level of calm and efficiency that helped to manage the situation effectively. If you want to get your oil change here for cheap, I'd definitely come to this location for future repairs and all that! (An appointment is recommended, but you know what they say...)

Great quick service, really customer oriented, very impressed every time I visit them for a tire…read moreissue. I highly recommend Cox Bros Tire Service.

Went in for them to patch a hole on the wife's car. They were quick and reasonable priced…read more Would go back!