So we went to take our car washed this morning. Just got in the wash and all of a sudden got bumped by another car!!!! The employee stopped the wash and we sat there for a few minutes. Then employee told us to pull out and park so he could write an incident report. The car behind us came out and parked too. Didn't notice any damage on either car but we wanted incident report made. We think that the employees need to wait until a car is further in before sending another car in. They are way too close to each other and this could be avoided by allowing enough space between the cars entering. read more

Poor service at check in. [[HIGHLIGHT]]The personnel are extremely pushy and in my opinion rude.[[ENDHIGHLIGHT]] When they ask you what service you want if it is a one time wash, they badger you and pressure you to buy packages and turn rude on you when you decline and then refuse you service. read more

Tired of having to replace my plate frames and straightening out my plate. I can't be the only one that's had this problem right? On top of that at least one thing doesn't work when going through the wash, whether it be water jets barely spitting water, a spinning scrubber, the tire shine etc. it's really hit or miss coming here lately. read more

Quick Quack Car Wash - Getting tired of fixing my plate and replacing my plate frames - Car Wash Near Me - Hollister, California

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If I could rate this place zero stars I would. I hate going there, if you're not a member [[HIGHLIGHT]]the high pressure, repeat sales pitch is too much to deal with for a 2 star car wash.[[ENDHIGHLIGHT]] read more

Car wash broke my side mirror. Filed a claim they denied it. Went in with it fully in tact came out with it missing. They had to shut the car wash down to retrieve it yet still denied it being their responsibility. Needless to say I cancelled my membership. It also ripped off my daughter's front license plate. read more

God, I hate myself for having to come here again. I was under a time crunch at the place. I would rather go was closed. [[HIGHLIGHT]]I can't believe how hard they try to sell you on memberships and they get personally offended when you tell me just wanted a damn car wash.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thanks, whoever does their corporate training. You really know how to put a bad taste in somebody's mouth and you force the customers to get firm with your representatives by telling them no means no.[[ENDHIGHLIGHT]] I hate this place. In other news, and if you look back at my other reviews of this fin establishment, two cars ahead of me was a big white F250 crew cab with off-road bumpers. I hope it didn't break their million dollar machine. read more

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I went through this Quick Quack location and the employee guiding me into the wash caused the bottom cover of my car to rip off. My undercarriage cover had some normal wear but it was secure enough for everyday driving and had never fallen off before. It only came off when I followed their directions into the rails. [[HIGHLIGHT]]I filed an incident report, but corporate denied it using a generic template saying the damage was "pre-existing," even though it clearly detached inside the wash while I was being guided in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm disappointed because my mom and I have been loyal customers to this place since they opened. The way they handled it made me feel dismissed, and I definitely won't be coming back.[[ENDHIGHLIGHT]] If you value your car, I'd advise you to find somewhere else to wash it. read more

We took our truck through the car wash and it took off our side mirror, we made a claim and quick quack denied it (in a very rude and lying manner) saying that it must have happened outside the car wash (which it absolutely did not). If this has happened to anyone else please private message me as my family is going to hire a legal team to pursue legal action to make sure this doesn't happen to anyone else. They will be held responsible for their dishonesty. This company's foundation is based on lies. read more

I love this car wash. The Price is Right. And it's fantastic that you get to go through a second time if you're not satisfied with the results the first time through. I don't ever recommend getting the spray-on wax. You do not want anything resembling wax on your windshields. Go for the cheapest wash and you'll be quite pleased. Service is fast and friendly. All of the employees are wearing a tie. And the experience is quite fun. read more

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I went through the car wash and my mirror got broke and the have not called me or reached back out to Me all so now I have to go to my insurance company [[HIGHLIGHT]]I even stopped going there paid for the whole month and only went once not happy with them[[ENDHIGHLIGHT]] read more

Love this car wash. Very nice easy and fast. I use the vacuums all time. Also I like that it's near Panera. Thank you.

Incompetent kids running this business. I have the premier membership and don't utilize it for nearly what I pay and every time I come there is an issue. Today was no exception. I was directed to drive too far into the wash and ended up getting stuck because the track didn't catch my back wheel despite the fact that I was in neutral. [[HIGHLIGHT]]When I got out I asked the person who directed me in and she said you obviously didn't have your car in neutral. And tried to tell me I didn't know what I was doing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I went into the office to ask the same question and the young man seemed to think it was funny.[[ENDHIGHLIGHT]] I told them where they could take their business and I canceled. Do not use this business. [[HIGHLIGHT]]They clearly have issues with employees because when I called to cancel they didn't even bother asking what happened.[[ENDHIGHLIGHT]] They went ahead and tried to offer me three free months to get me to stay which I refused. read more

Don't trust this business, they will give you a corporate response and not do what is right! [[HIGHLIGHT]]Even when you go to talk to them in person, the staff will still give you a terrible experience or explanation.[[ENDHIGHLIGHT]] Take your money elsewhere where and go to a local car wash place that will take responsibility for damaging your vehicle. Their roller sheared off the metal windshield wiper arm (not the wiper itself). You can clearly see in my photos it snapped pure solid metal from significant force because their roller caught on my wiper blade. You can even see the little piece of foam from the roller in my wiper. While they could have just paid for the parts to replace it, they basically said it was a pre-existing condition. I have never seen a windshield wiper arm just break off because you turn them on but I guess it's a pre-existing condition... I am canceling my membership immediately and going else where. I will be sure to spread my experience around town and warn others. Just know if you have a membership they will treat you the same and blame you for pre-existing conditions. Basically a ticking time bomb waiting to go off so before it does cancel your membership! read more

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[[HIGHLIGHT]]Nina is awesome and was very helpful in helping me with a membership[[ENDHIGHLIGHT]] [[HIGHLIGHT]]great customer service 10 stars[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The people who check you in are rude , condescending with no respect to the customers[[ENDHIGHLIGHT]]

My dad had a membership that allowed him to wash any of his cars at any of the locations and when he went to this car wash in town they told him that it was not true and he still had to pay for a wash, [[HIGHLIGHT]]he doesn't know much english and couldn't really understand why the girl wouldn't let him wash his car with his membership, so he ended up paying out of frustration of not understanding the situation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Later when my brother and I found out about it we went to the location to request a refund and explain to them the membership should've paid for it. The lady denied us a refund and told us to call corporate cause there was nothing for them to do.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We are gonna cancel our membership and no longer will be going to this place ever again. 0/10 customer service.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I witnessed an extremely unprofessional incident here on May 24th between 10-11 am a male manager in a white long sleeve shirt aggressively confronted a polite customer who had just turned his music down when asked.[[ENDHIGHLIGHT]] Despite the customer having a valid $32.99 membership, the manager told him to leave and called the police. This manager said "I own this place" the situation was completely mishandled and escalated without cause. As a bystander, I was disturbed and will not be returning nor my family. Management like this is unacceptable and should not work in customer service. read more

Do not trust this business! They will damage your car, refuse to make it right, accuse you of lying, and then send you around in circles to get your subscription cancelled! The carwash ripped off part of the emblem of our 2 year old car. While frustrated, I thought it'd be convenient to sort, given the signs throughout the location stating their guarantee for cars under 5 years old. But no. [[HIGHLIGHT]]Despite the repair cost being under $200 (less than four months' subscription cost for our two cars) they sent us to corporate to "sort" the issue, who sent us back to the location, the location then accused us of lying about the damage.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked for our subscription to be cancelled immediately as a matter of principle, which they claimed to process right in front of me.[[ENDHIGHLIGHT]] I thought that was the end of it until the next month when my bank statement showed another months' subscription was taken despite the cancellation. [[HIGHLIGHT]]Of course, when I called for a refund, corporate claimed that they couldn't do it because they had no evidence I had cancelled the subscription.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They suggested I go back to the location again.[[ENDHIGHLIGHT]] I was asking for a refund on a prepaid subscription - i.e. asking for my money back for a subscription period that hadn't even occurred yet, not asking them to refund a subscription period that I had already benefited from. [[HIGHLIGHT]]So... if you want to have your car damaged and also deal with atrocious customer service, this is the place for you![[ENDHIGHLIGHT]] EDIT TO RESPOND TO RESPONSE: Quick Quack continues to lie, claiming that there was pre-existing damage to the emblem. This is categorically false. And the refund has now been processed, but only after I had to get my bank involved. Never going there again. read more

Ive been to this car wash a couple of times. It's a cheap and quick wash, and gets the job done. The past two times one been my license plate in half!! :(( read more

Be still my beating heart..... Does Hollister finally have a decently priced, fully-functional and QUICK car washing solution?! WHY YES INDEED! No more settling for a half-hearted washes at penguins or overpriced spotted nightmares from SUDS! I love having the ability to make my car shine... and Quick Quack does precisely that! Even though I arrived during a mildly busy time--I still managed to wait significantly less from beginning to end than any other car wash location. After your 3-minute, "World of Color" light and soap display, you even get to park your car in a stall that comes equipped with a compressed air device AND a working vacuum! In less than 15 minutes I had my car in tip top shape. My only advice to you is to ensure you bring your own drying towels to keep your car from spotting... since those are not provided. Honestly, for the price I paid it was a great value and quality. Best part--they guarantee it! Unhappy with the wash? Let them know, and they'll send you through again. Be on the look out for awesome introductory deals for unlimited washes! I signed up and i'm super pumped! Check out that sleek shine in my photos! read more

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If I could give no stars I would! Terrible customer service and very unprofessional store leader named Daniel who had me wait in the hot sun for over 45 minutes and didn't inform me he would be in " a meeting". More training needed for employees who had me pull to the side and didn't communicate when I would be speaking with anyone about my broken mirror piece because it got damaged during the car wash! read more

Quick Quack Car Wash - Car Wash Near Me - Hollister, California

Well, first of all, it is an adequate car wash for the price. That being said, I do not appreciate the pressure to buy a monthly pass when I would not use it often enough to make a difference. And second of all, what is that ungodly smell? I have been there probably six times in the last three months in different vehicles and two of the six times the smell was so bad I nearly puked in my car. The first time it happened there was a dirty water film on my windshield when I got home and I had to rewash the windows. This time it's not that bad but I'm still wondering what is that smell? read more

Too bad they can't be open during advertised hours, that sucks for weekend planning. Will not renew membership because this has happened too many times read more

I went through the car wash the other day and the grill of the truck behind me was ripped out. As the truck got damaged the car wash shut down so the other cars going through as well got stuck to include myself. As we were waiting I noticed a fixture dangling from the ceiling above the rear of my SUV. They had to bring a ladder out and reattach it to the ceiling. While they were on a ladder I noticed the driver of the truck upset about the damage to his truck. Today I decided to give a last chance after the damage I witnessed happen to another vehicle two days prior. I also gave another chance as a fixture malfunctioned and fell off the ceiling unsafely dangling on a wire as I was in the middle of a wash which left me stuck for a while till I can exit. The result of me giving a second chance was the car wash damaged the rear roof of my 2023 SUV which is brand new. The leadership team member took a report and I am really not confident in there damage report process as the lead was giving me the runaround. I do not recommend as your vehicle will be damaged. read more

Quick Quack Car Wash - Car Wash Near Me - Hollister, California

[[HIGHLIGHT]]I GOT SCAMMED BY THE GIRL WORKING IN FRONT TODAY, Oct. 12 @2:30-4pm.[[ENDHIGHLIGHT]] I wanted to try the "One-Time" Lucky Duck" wash for the first time. She said "Oh do the ceramic one for $18.00 today". I got excited yes, because that's an upgrade wash. She asked me to enter my email address on a tablet, charged my card and signed the tablet for it. When I got home. An email came for my receipt that was charged for $37.99 not $18.00 and that the new amount of 37.99 will be auto-debited to my bank account every month because I signed up for membership. [[HIGHLIGHT]]I am shaking and very upset typing this right now. I GOT SCAMMED. I will report this place as a scam to BBB.[[ENDHIGHLIGHT]] read more

I have moved out of Hollister, but always make sure I get my car washed at Quick Quack when I'm in town. The service has always been great and the monthly family membership is very affordable. I love that they use recycled water and create less water waste. The free dash wipe and vacuums are a great perk. I do wish that my wheel wells got cleaner and that the water didn't leave spots on my side mirrors. This car wash was much needed in Hollister. I just wish they had locations in Sunnyvale! read more

[[HIGHLIGHT]]Worst car wash place I have ever been. I will never return.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They hounded me to buy a membership and the lady was mad when I just wanted a single car wash.[[ENDHIGHLIGHT]] She scribbled a huge writing on my window that didn't wash off. Chevron car wash left better results thank this place, do yourself a favor and go somewhere else. read more

Quick Quack Car Wash - Window still dirty with their marker - Car Wash Near Me - Hollister, California

[[HIGHLIGHT]]Sat at the gate for 10 minutes waiting to check in and pay.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Had to get out of my car to look for someone.[[ENDHIGHLIGHT]] Once they got to me I was turned away due to minimal amount to mud on my truck. Recommended I go wash my truck elsewhere then return afterwards to wash it again with them. Poor service, waste of money, waste of my time, unprofessional overall. read more

[[HIGHLIGHT]]I'm always super happy after leaving.[[ENDHIGHLIGHT]] They are close to my house and the line has always gone fast. The only comment I have for management: The tire shine is terrible. I got it only once (I have a pearl colored car) and the black tire shine got flicked all over the sides of my car. It was so messy, I had to turn around get my car re washed by them. Now I always ask for no tire shine and I'm always happy with the wash. I am not the only one who has had this issue with the tire shine. I have 2 friends who go to Quick Quack and both friends told me specifically they ask for NO tire shine because it gets all over the sides of their cars right after driving away. [[HIGHLIGHT]]Besides their product that is sprayed on tires, I'm super happy to have a subscription here![[ENDHIGHLIGHT]] read more

I was just there on Sunday. At the end of my car wash the machine got stuck and scraped the whole side and bottom of my car. I still haven't received any updates or call like I was promised after I filed a claim with them. I called them to ask to a manager and kimmy would not let me talk to anyone. I just bought this car a couple days ago so it's very frustrating when they are trying to push me away. read more

I went to Quick Quack website today to report extremely poor customer service by a woman attendant who would not provide their name tag to me to verify their name. I was pestered and pestered again to purchase a membership when all I wanted was a single wash. The more she solicited me, the more upset I became. The more upset I became, she smiled. That was weird!! I was asked to leave, which I did ....and will never return. Chevron gas station down the street serviced my car wash needs, cheaper, and with acceptable customer service. Good Bye Quick Quack, Hollister. And, I am a Hollister resident who will be sharing this with friends and neighbors. read more

OMG. I got my car wash today and it looks terrible. I don't even think the machine worked right. So not good. I went home and when my husband saw it he was like- that is NOT clean. He says it looks like the soap dried up on it. We tried to go back and get them to redo it. But they said no. I guess they don't care if their machine doesn't get a car clean, so much for customer service, the manager didn't even come out to talk to us. I am definitely not going there ever again read more

First and last time coming here. The wash tore off the entire front section of my mirror, yanking the electrical cords with it. I brought the car back the day it happened but was told they couldn't review it until Tuesday when the manager returned. Never heard from him. came back Wednesday and first thing he says is "you didn't get an email?" only to admit seconds later that he "hadn't got to it yet". When I left upset he chased me to the parking lot to make sure I knew he wasn't "blowing me off" I got the corporate copy paste email others have posted just hours later. I never got to see the video they claim to have, they never told me if they found the part. I wrote the manager Daniel back asking to see the video and got no response. I tried to call him and got no response. just a very offensive email that seems to insinuate the customer was the negligent party. ironic for a manager to insist he isn't blowing off a customer and then send a email he didn't even write that doesn't address the incident at all. this $12 car wash turned into $800 as I had to replace the entire mirror. the email also says the car must have "preexisting" issues but my car is brand new, only two months old. They have a sign out front that says they cover factory installed parts, this would qualify as factory installed. very poor customer service and poor policy, I highly suggest skipping this place *UPDATE* Upon speaking to the manager Daniel today we learned that the video they have does in fact show that my mirror was intact when I came and gone when I left. But he claims since there is no proof the car wash did it they can't do anything about it. When told this seems untrue given the photographic evidence he said I "must have bought a lemon" and that's why my mirror broke. On a brand new 2023 Camry? Not to mention he will talk over you the whole time and not even give you the chance to try to explain your side. EXTREMELY UNPROFESSIONAL and very rude. He claims he has escalated this to his regional manager, but I don't have a lot of faith that is true. If I could change this to zero stars I would. read more

Quick Quack Car Wash - Damage to my mirror after wash - Car Wash Near Me - Hollister, California

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[[HIGHLIGHT]]Great business concept just wish there was some more support at the place but besides that it was great and works for what we need[[ENDHIGHLIGHT]] read more

This location's equipment damaged my vehicle. Filed claim form, Daniel Garcia Store Leader #3301, responded that, "there must be proof that Quick Quack Car Wash was in any manner negligent for the damage caused to your vehicle... Quick Quack Car Wash washed hundreds of cars without incident before and after you claim that your vehicle was damaged, which clearly demonstrates that any damage caused during the wash process would have been due to pre-existing conditions on your vehicle and not from any negligence on the part of Quick Quack Car Wash...." Evidence is there, vehicle complies with their "damage repair" policy. My vehicle has no alterations, is as it was bought from the dealer. I personally, do not recommend this location. Will probably damage your vehicle and will do nothing to fix it. read more

When I signed up for Yelp, I only wanted to post positive reviews and a highlight those companies . Unfortunately, after more than three years, of horrible customer service, and overall horrible car washes. I had to let other people know stay away from this place. They are horrific. [[HIGHLIGHT]]They absolutely only care about themselves.[[ENDHIGHLIGHT]] They will not even give you your penny back IE, car wash, $12.99. You will never get that penny back. Price should be $13 if that's the case. Tried to cancel my membership would not do it over the phone gave me the line. My credit card did not match their account. Told me to call back with bank statement. I did that still wasn't good enough for them. In order to cancel the membership I had to close my credit card account. In regards to the car wash. It's never complete guaranteed there is always some part of your car that was never washed by their machine. Around their vacuums, extremely slippery would not recommend anyone that is not stable to go and use their vacuums. read more

The machines inside the car wash are often broken. My car was damaged and since I didn't have sufficient evidence that they caused it, they took no responsibility. read more

Quick Quack Car Wash - Car Wash Near Me - Hollister, California

The car wash was good when it was new but it is poorly maintained and the water too harsh for the paint. The brushes pulled off part of my rear wiper and the replacement part cost me $100, I let Quack Quack management know and just got the runaround! Cancelled my membership and they billed an additional month without my permission, I called and they gave me some lame BS AND REFUSED TO REFUND MY MONEY!!! He told me that I would be good for car washes for the next month even though I didn't use their car wash!! DO NOT GO THERE, go to Penguin instead!!!! read more

If you aren't a member or don't want to be a member they obviously don't want your business, and god forbid you get in the "wrong line" by mistake. You will be reprimanded like a toddler (even though there was only one other person in line and I apologized for it as soon as I noticed it). The "assistant manager" that helped me was extremely rude and wouldn't take no for an answer on the membership. Went back after my car wash to discuss with the manager and the assistant manager (who I had the issue with) told me he was busy. Will not be returning. I'll take my business elsewhere. -After emailing the address below, i received a generic apology from the manager Daniel and no response on the actual issues I encountered. It clearly shows they do not care about customer service. Definitely will not be returning with any of our vehicles. read more

Ok so according to my husband he loves bringing his truck to this place. It has taken me a very long time to trust bring my brand new car here for a cleaning. So yesterday I decide why not, I had my grandson with me and I knew he'd get a kick out of going through the drive thru. After the wash, we drove around the building to begin vacuuming. Did a walk around to check the car and noticed that my front license plate was missing. I immediately notified the manager and made a report. Here's the response: Our policy states that Quick Quack is ONLY responsible for factory-installed, secured, undamaged items on vehicles that are less than five years old. Quick Quack is NOT responsible for power antennas, windshields, or car parts on cars over five years old. That's funny because my BRAND NEW car is literally 4 months old, everything on the car is FACTORY INSTALLED and secured Including the front license plate and bracket. The replacement bracket was less than the wash I paid for. I agree with the other person who suggested not patronizing with this company. No worries I will take my business elsewhere! But not after I do my due diligence and spread the word!! read more