up will make it more effective:…read more I ordered four wheel bearings from Detroit Axle, but the parts never arrived within the promised timeframe. I returned the order and was told multiple times that my refund would be deposited into my account within 5-7 days. It has now been well beyond that timeframe, and I still have not received my refund. When I contact customer service, I get conflicting information--either that the refund is on the way or that I can only receive store credit. The communication has been poor and inconsistent. I was originally told I was eligible for a refund, but the issue remains unresolved. Very disappointing experience. Rating suggestion: 1 star if the refund still hasn't been received.

DO NOT BUY PARTS FROM THIS COMPANY!!!!…read more Last two orders: Full brake kit squealed like crazy, replaced them with Callahan and no issues. Detroit Axle said I needed to pay a "shop" to diagnose the parts before they will consider any replacement. I'm a master certified tech, have a degree as a High Performance Automotive Technician from the University of Northwestern Ohio, #1 school in the nation. 25 years experience, Mazda Master and ASE. Ordered Front wheel hubs for a BMW, wrong threads in the wheel side flange. Sent them back and they declined the return saying the parts were not in re-sale condition. Well yeah because they were installed then un-installed, they only sell one part for this car not multiple options and they do not list the undersized 12mm stud holes which should be 14mm. The knuckle side mounting dimensions were correct. Bad company, even worse customer service.

The guy who helped me today was a racist! He didn't want to honor my warranty on my battery. He…read morethought I was lying about having a receipt which I did. He tried to tell me I was past my 18 month warranty when in fact I still had 29 days left on it. Then he had to test the battery just to make sure it was dead. Dude, why would I bring the battery here if it still had juice in it? Then I tried to ask about any additional warranties for the new battery and his response to that was abrasive and rude. Never gave me eye contact and when I said Thank you and I hope you have a nice day the asshole didn't even say anything back. But the gentlemen in front of me he helped prior he was polite as hell too. FYI I am a African American man and these are Caucasians who treated me this way at this location.

There are two kinds of auto parts stores. The first and more prevalent is the national chain store…read moreinside an instafab building staffed with indifferent employees trained to look up parts in the computer and deliver them from the back room. They do not have scarred knuckles or dirty finger nails and they most certainly do not know the difference between a limited slip differential and a Knutson valve. These places are endlessly frustrating for customers who know what they're doing. Then there are the other kinds of auto parts stores. The rare business run by competent professionals who have seen everything, turned many a wrench in anger and know exactly how to fix the rotted kickdown mechanism on your beaten-up clunkbucket. This is Hastings. Walking in, the store is large and open with a the right mix of tools, fluids, consumables and floor stock to get easier jobs done, no barrage of frou-frou garbage to shine your car tires, no tweety-bird floor mats, no bullet-hole decals. As you walk to the prominent service counter you notice a comforting odor of WD40 and engine oil, think of it as a sign. These guys get straight to the point, provide insight and help on questions you have, often everything you need in stock by a quality brand and at competitive pricing. What sends this place over the top is in the back though. There you'll find one of the most competent and speedy machine shops you'll ever have need of. Swap out some bushings? Ten minutes. New wheel bearings pressed in? Overnight. The machine shop alone is reason enough to frequent Hastings.

Went in this store to buy transmission fluid the only person was employee ( RICHARD ) behind the…read morecounter at the time was SUPER DISRESPECTFUL ( Normally when customers walk through the door ) the acknowledge you with a hello , he said nothing,that wasn't the problem I was buying 2 more bottles 2 more quarts , of the same product I had bought the previous day , I asked for his assistance ( he did come over to where the fluid was but rather than show me which was identical to what was on the receipt in a nasty tone to look at the receipt rather point to the exact one ( he's standing right there , I eventually the figured out application I needed once I got got back home the counter, he's staring out the window I had to grab his attention to acknowledge me it went down hill even further with his rude behavior, I know the other employees don't give this type of HORRIBLE SERVICE as if I was someone he despised for some unknown reason , I thought about how cruel his attitude was over night and decided to return this purchase, this isn't my first bad experience at this store So even though it's the closest one to where I live, I WILL NEVER GO BACK , there are two other competitors close enough to not have to put up with this disrespectful behavior

I went in to use the scanner tool today, which I have used multiple times at this location. Today,…read moreI was told they do not let people use it. When, I told the gentleman that I had used it multiple times in the past he said "one of us needs to be present and I'm not going out there." Terrible attitude. Terrible customer service. It's a shame because I used to come to this location all the time. Going to auto zone down the street from now.

I'll just say the facts and not embellish…read more They provided great service when informing me about the process of receiving an engine, and wrapped the engine tight and secure when delivering it to me. Absolutely lovely. However, the engine has low compression and I need to take it out of my car to get another one installed.

Somewhere in western Oklahoma, one of my tires started losing air. This led to some interesting…read morecultural exchanges, but it got annoying after a while to have to stop every so often and have to refill the tire. When I got home, I was finally able to take it in, and was told that I had a cracked wheel. The next day at work, I was griping to a couple friends about how much this was likely to cost and they both suggested that I go to a junkyard. I had always heard about junkyards, but had never been to one. When I checked the yellow pages, I was happy to see that there was one so close to me and decided to go check it out. Boy, am I glad I did! Price at Discount Tire - $155; price at Ryan's Junkyard - $85, plus a $10 rebate for giving them the cracked wheel. It was a pretty cool experience, too. It is in the ghetto (8 Mile & Wyoming) but if you don't mind that its a definite gold mine. All the people are super friendly and helpful - and trilingual. They've got a whole yard plus a couple warehouses of scrapped cars and salvaged parts, so you can find pretty much anything you need at a good price. Now that I know where this is, and am familiar with how it works, I will definitely go here whenever I need anything in the future.

A bait and switch. I was offered 500 for my car and when they came to tow it, said they would only…read moregive me 400. Did not sell to them. That's dishonest.

Sell them my junk car $$ top cash they offered and fast pickup…read more I've dealt with them few times and I always come back to them and I refer people to them Love their professionalism and their huge fleet of tow trucks They usually come within an hour Prices change each month based on the nation average steel price

Located in a slightly run down strip mall at Coolidge and 9 Mile. The store seems a little sparse…read moreon product but the staff was friendly and helpful. The store was clean, the parking lot less so.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!