Visited this WellMed location for general practice and family care. Easy to get to, easy parking,…read moredecent waiting area, and they took us in within 15 minutes of the appointment time. Saw Dr. Dr. Richard Prezas, who treated us well. Most importantly for a physician in this day and age, he made recommendations but did not push too aggressively for treatments that were not wanted. Highly recommend this doctor and this location.

This used to be the best care in town. Now it is terrible. No after hours clinic, no longer in…read morehouse X-rays, saw my provider on a Friday called for x-ray results the next Wednesday, now it's another week and when I called them the doctor still has not reviewed my XRay. can't wait to leave this system. They also add false diagnoses to your chart. Watch out!!

The older lady at front desk is extremely rude, but younger lady is very nice! The older lady…read moredefinitely needs to take a course or two about kindness!

They are collecting funds that they are not allowed to collect per Aetna on data of service. They…read morethen hold any refund for over 6 months to a year. This has happened to me twice. Same message, it is "under review" and "we will call you back in 24 to 48 hours". Nothing happens, per Diane, the supervisor, it requires Gary Woodards, CEO's, approval. I have had Aetna on the phone with them twice advising them of the contract they have with Aetna and that this is in violation with their contract. Still nothing. Aetna is escalating as well with contracts.

Check in was quick. Staff was attentive and efficient. Labs and testing was conducted in rapid…read moresuccession offering quality care. The waiting area has large comfy recliners. Check out was just as smooth and meds were sent over to the ER pharmacy. The pharmacy is another story. Shows wait times to be estimated at 15 mins but it took almost an hour (with just about 4 people in the waiting area). Despite the wait times, I go out of my way to come here for emergency care - definitely recommend!

I did my Nurse Summer Training Program here after completing first regiment of Cadet Summer…read moreTraining at Fort Knox in Kentucky. Summer 2023 was an interesting time.

This is regarding US Renal on Topperwein.....my LO is receiving dialysis treatment and had an…read moreunexpected bowel movement and the refused to change him ...mind u he is there 4-5 hours ....we got the call about 330 regarding this....so Ur telling me my LO has to sit soiled for 3 hours because even though ur staff is trained to handle these matters u won't change him..... would u do that if it was your LO ...there response was well if u want u can come change him .....OMG seriously....think we're gonna look for another facility that allows patients to keep their dignity...very unhappy with this facily and we only been going here about 2 months ....

Its been awhile since Ive ginr back to Porter medical. Total bad experiences many times. Which were…read morereported regarding very rude clerk. Another time my husband went in for an appointment, he waited a ling time to have Dr. Carlos Porter voice be heard at nurses station/desk. HE NEVER CAME IN... instead a NP then it was a quick appointment to finally walk out and Porter was leaning into a females truck flirting and laughing. Apparently the female was more important than the stroke patient. Never went back to SW Military location. Office treatment by clerks have been very bad, even witnessed two elderly couple being yell at and cut off while talking. Not very polite to disrespect the elder.

Office experience was fast and wait times were decent. Also easy access to building and parking is…read moreok.

I moved to San Antonio this summer and was looking for a new doctor that would take my insurance…read more After checking with my insurance company and verifying with the doctor's office, I was told that they accepted my insurance and that the doctor was taking new patients. I was given an appointment. On the Monday before my appointment, I received a phone call verifying my visit for that week. When I arrived at the office, I was told that they stopped taking my insurance in June (this is November...I made my appointment last month) and that I did not fill out the proper forms...I had found these on their website...I was told that the site was not updated and that the forms were no longer valid. Very inept office staff. I STRONGLY recommend against using this office site.

Dr Hernandez has been my physician for 10 years. He is very competent and caring. He has seen me…read morethrough some tough times and always gave me the attention I needed. His assistant Clare is very efficient and personable. She has an ability to put one at ease and still get the information needed preparatory to seeing the Dr. I highly recommend the practice. Fred W Thompson

I waited four months for an appointment, electronically checked in, and I was running a bit behind…read moreschedule due to traffic. When I arrived, I had to wait for 15 minutes and then was informed the physician would not see me. I spoke to a manager and patient care is non existent from the med office admin. My option was to wait six months into the future to be examined by another physician. I strongly do not recommend IMED!

If I could give zero stars to this doctor I would. Dr. Caroline Hernandez is a completely…read moreunknowlegable doctor and passes judgement on patients in her notes. My first appointment, she was very transactional and very I interested and distant. Only taking to her laptop and barely looking up from her computer sounding like a robot and not personable one bit. That appointment lasted all about 15 minutes and she in that 15 minutes already determined that She will take me off of 2 medications I have been on and one that I have used occasionally and safely for many years without question. In between appointments, I had called for a refill on prescription and was called back and told the doctor will be taking me off the medication and will no longer be filling. My 3 month follow up was just as upsetting and disappointed. I questioned the doctor why I had such a message of she was not going to refill a prescription and she did not have a valid andswer besides it's addictive and blah blah. I was on the lowest dosage and never over requested for refills. Sometimes going months between. Was told I need to see a psychiatrist and made the referral. Later, I was reviewing my medical records for another procedure I was having, I discovered this Doctor noted in my records that I had a dependency and addiction to the medication all off of a 15 minute conversation. When discussing this with the psychiatrist she referred the psychiatrist she referred said the previous doctor couldn't be more incorrect and she sees absolutely NO SIGNS of dependency and said that the doctor can update her records and if she needs to talk to her to reach out. I sent a message to the doctor via her patient portal and asked her to correct her records because I do not want dependency or addiction accusations following me for the future and the doctor refuses to make corrections and came up with some bullshit reasons why it's not as bad as it seems. Dr. Hernandez needs to educate herself more on treating her patients and improve her bedside manner. I will never go back to this clinic. She did no kind of treatments or attempts to help her patient but just passed judgement and refusing treatments that works for the patient in the past.

Dr. Hernandez and staff is very unprofessional. Can't seem to communicate appointments and needs of…read moretheir patients. Getting seen or a Rx refill is like having teeth pulled. Great practice if you never need to be seen! Worst experience ever! Skip this one, save your time. Never gets back to you. Made my first appointment in August 2016 after moving to the area for a basic woman's well check. At appointment gave my medical history and explained my needs to the examining RN. Was advised to schedule the Pap, mammogram and blood work. That appointment was not communicated, showed up and Dr didn't know why I was there. I was sent to get the mammogram and blood work outside of the practice and was rescheduled for the pap. I got all my exams done and scheduled my appointment for the pap. Was called a day before appointment and was told I needed to reschedule that the Dr. Would not be in. Ok rescheduled, at this point I'm frustrated it's nothing big getting this done but it's has taken months at this point. Go in for 4th appointment and am told that they tried to call to reschedule yet again that the Dr wasn't in. 5th appointment just a week later and I'm not on the books. ARE YOU KIDDING ME? I'm finally seen only took 6 months to have a normal pap done. Trying to get a simple Rx refilled is pulling teeth. Hardest practice to work with. You will have to be assertive and be demanding for the simplest things. Thank god I'm healthy.

I am honestly beyond frustrated. This place is absolutely unbelievable. I spoke with Cassandra…read moreearlier today to schedule an appointment with Dr. Manuel Rodriguez, and what she told me makes zero sense. Apparently, because I had my vitals taken three years ago by some doctor I don't even remember choosing, they've now decided she's my PCP? Without informing me? That is outrageous. Now I'm being told I can't even change my PCP because of that? Are you serious right now? How is it acceptable to assign someone a primary care physician without their knowledge or consent--and then refuse to let them change? This is my healthcare. I should be the one to choose the doctor I feel comfortable with. Not you. This is completely unacceptable.

On August 27, 2025, I texted them for a same day appointment with my primary care provider…read more Unfortunately he was unavailable that day, so I accepted an appointment with Dr. Carlos Roldan. When I was seen and examined by him, he stated that I was to go straight to the Methodist Hospital emergency room. He also said NOT TO DRIVE MYSELF! (HE STATED THIS 6 TIMES)I informed him that I had driven to my appointment by myself. AGAIN, he insisted that I have someone come to pick me up and take me to the Methodist Hospital emergency room. After examination by the emergency room physician, I was admitted to the hospital. When I was released from the hospital, I returned to MacGregor Medical Group only to find out that MY CAR HAD BEEN IMPOUNDED!!! He happened to be in his parking spot when I got there. He wasn't even apologetic for his negligence!! As a result, I spent nearly $300.00 getting my car out of impoundment!

Wow where do I start. Safety safety safety. Check in for surgery was great. Pre surgical…read moreinvolves smart, knowledge, compassionate people. The chaplain (a great guy who was there for our needs. The hospital President came in and asked about our concerns. Told us any questions are relevant. Very sociable, professional and friendly. The RN's are completely trained and smart. Helpful, patient oriented. I cannot give enough praise for everyone. From the cleaning staff to the surgeons. Everyone was great. My surgery was about 9AM It's 1000pm and still awake. Pain pills keep me awake. But that's OK Eventually I will sleep. GREAT JOB EVERYONE OF YOU

The staff and some of the triage personnel should receive refresher training, remedial course or…read moreoptions for termination. Particularly at HW151 ER triage. Primarily, Teresa A. Garcia (nurse), Juanantonio Guevara, and Priscilla for false information upon my discharge. Mrs. Garcia and elder lady appeared to be nice until she did not like what she was hearing from my wife. She basically told my wife to shut up. This nurse is a bad example and a reason why this hospital's rating is incredibly low (3.2) along with other misfits that are not well trained. This nurse has an attention deficit problem, follow by noticeable anger and a need to insult the patient in person and after being released with fabricating falsehoods and posting it. If any of these unprofessional staffers disrespect you report them immediately ASAP, apperantly these misfits have gotten away with this misconduct for some time now and needs to be addressed and rectify.

The ENT ambulance took my friend to this medical center after she had a fainting episode during our…read moreseminar and from the moment we checked in till the check out time , every single staff were kind, polite, attentive, fast and knowledgeable. Not sure about all the low star reviews, but our experience deserved 5 star review. If we were back home in California, we would have been sitting in ER till dawn of next day . I hope you never have to visit any medical center , but if you happen to visit here, you are in great hands.

Transparency and collaboration of the medical team tact and timing of billing personnel…read morecompassionate service to each Patient. Your supposed to be a hospital and your company uses the name of Baptist that's the cousin of christ. Patient privacy and dignity should be number one priority second only to regular protocols and if a paient needs answers they should be readily available. And last but not least get the EPA to figure out what that disgusting sewer mold smell is that's emanating from the c elevator shafts and get the elevators maintained they are scary. Also get a vent cleaning my allergies are really messed up from sitting with my kids dad for 3 days in there thanks for that. If it's messing me up imagine what it's doing to the paiteints.