This was the best car buying experience I have ever had. As a former car sales rep (long ago) I was completely impressed in the excellent service. Mike Piccirilli went above and beyond and got me a deal on lease for a 2015 GMC Sierra SLE. I cannot speak or recommend Quirk GMC Buick Highly enough. I absolutely love the new tech features and sound system, love the Truck! Prior 2011 Ford 150 ecoboost owner is very happy. read more

After a previous undesirable experience at Quirk Chevrolet when my wife purchased a vehicle 2 years ago, when I saw an ad online for the vehicle that I want to purchase I was skeptical to give them another try. It turns out that going there today against my better judgment was in fact a huge mistake and I should have never thought that this zebra would change its stripes. I went to Quirk GMC today with the intention of purchasing a new vehicle after seeing this special online: http://www.quirkbuickgmc.com/inventory/2019-gmc-acadia-slt-awd-sport-utility-1gkknuls6kz176116 When I arrived at Quirk I test drove the vehicle and knew that I wanted to end my new vehicle search today. We sat down to work the numbers and it was unlike any other car buying experience I have ever had, no finance or sales manager came over to assist. Although I thought it was odd, I gave the salesman the benefit of the doubt that he was competent to act as the middle man on this deal. However, after he made at least 3 trips over to the sales manager, there was still a significant discrepancy between the advertised price that I showed them (including eligible rebates/credits) and the price that they were offering. On the 4th trip over to the sales manager, I could hear the sales manager raise his voice, which made me as a customer very uncomfortable. The sales manager bellowed loud enough for me to hear from across the showroom "then tell him the MSRP is wrong on the ad". I couldn't believe that I actually had heard those words uttered and he lacked the professionalism to either control his anger or just come over and speak to me directly to try to explain the discrepancy and come to a mutually beneficial agreement. The salesman then drove me over to look at the exact car to "prove" that the MSRP on the window sticker was more money than the advertised price online, thus in his mind justifying the line that the sales manager spewed about the MSRP being wrong. I do confirm that the actual window sticker MSRP differed from the MSRP listed in the ad but It is pretty obvious that this was not really a "mistake" and that it actually was an intentionally deceitful and dubious action to lure customers in with a low MSRP ad pricing and then try to "bait and switch" them once they are in the dealership and already set on purchasing the vehicle. This same advertised low MSRP, get the customer in the door, deceitful tactic is what led to my first undesirable experience at Quirk Chevy. I was told by the salesperson that he has never seen a mistake like this happen in his career, well that must make me the unluckiest car shopper because in 2 trips to Quirk I have seen this happen twice. Dishonest. Disingenuous. Crooked. Unscrupulous. Mendacious..... these words only begin to describe the sales practices of Quirk, I could make a list 10 pages long of adjectives to describe my experience there today. STAY AWAY unless you are looking to get swindled and treated as if you are the one who is in the wrong. read more

My husband and I leased a 2016 gmc acadia back in July of this year. We just brought it in for service, for a simple oil change and a few other things took about 2hrs of waiting. No washing or vacuuming of the car. Slowest service ever, it was almost like they were all just playing around and goofing off back there. read more

I drove to Quirk from my home on the seacoast to inquire about an Acadia. I brought my Toyota RAV4 which I was looking to have evaluated for trade in. The salesman, Bob, knew I had my car with me and was well aware I had travelled a decent ways to meet with someone and check out the Acadia. I did go on a test drive, and during that time was asked what my timeline was for buying a new vehicle. I did tell him I've been browsing and have looked at other similar size vehicles, but am in no rush to buy. When we returned to the dealership after my test drive Bob seemed eager to wrap up my visit. He asked if I liked the Acadia, which I did. He then said "Well when you're done browsing and ready to buy come back." I was shocked by this odd approach to a car sale. I then asked him if someone would be able to look at my car for trade evaluation and he rudely said "Well honestly if you're not going to buy this car today, then it is a waste of time for us to look at your car. When you are ready to buy, come back and we'll look at it." This was so rude I honestly was speechless at the time. How would I know if I was ready to purchase that Acadia without them valuing my trade? It would be pretty impossible for me to know if I could afford a vehicle without knowing what I could get for my trade in. I found him so insulting and dismissive and I left totally disgusted. I took time out of my day to come to Quirk to be told I basically was a waste of this guys time because he didn't think I'd purchase a car. Maybe I would have or maybe I wouldn't have. Either way, he should have been courteous and treated me with more respect and value as a prospective customer to look at my trade when asked to. This was by far the worst service I've ever received car shopping. Maybe I wouldn't have purchased the car that day, but I might next week. Unfortunately, due to his terrible customer service, Quirk will never receive my business. I will likely be buying a new car by the end of the month so that's too bad. read more

I've never dealt with such incompetence in my life. The service department seems incapable of returning simple phone calls, sticking to deadlines for when you "should" be able to pick up your vehicle, and the sales manager, Steve, speaks to you in a major condescending manner if you dare to insinuate that they might have dropped the ball on something. We paid cash for our Buick Enclave, in which the sales person blatantly lied to us about our Enclave coming with a trailer hitch. When we received our vehicle without the hitch they acknowledged that the sales person had lied yet refused to do anything about it. Since then every time we've brought the vehicle in for any routine/basic service (like an oil change) it always takes significantly longer than when they originally stated. Plan on at least 2 hours...every time. And plan on the service manager "Tanya" greeting you with a smile only to have unexpected charges or services that "need" to be done pop up. We will never do business with them again. read more

Had very nice experience and was able to negotiate a good deal for Buick Verona fully loaded. I was really pleased with the service and i went for a test drive, liked the car got the car within 2hours with all the papers works done by John and Alison - i never had such good relaxed experience while spending a lot of money read more

We were extremely pleased with the professionalism and willingness to work with us to achieve a mutually beneficial transaction by our salesperson Laura Horning. She took the time to listen to our vehicle requirements and match it to our budget. The rest of the Sales and Management Staff were also helpful in walking us through the remainder of the transaction. We are hopeful that this will be the beginning of a long relationship. We would recommend that anyone in the market for a new Buick or GMC try Quirk out and ask for Laura. read more

I have purchased multiple vehicles form Quirk and my experience has always been great. They are extremely knowledgable and do what ever they can to get people into the car they want, which includes working with payments and offering many incentives or turning leases in early. I purchased a new GMC Yukon Denali and the process was very easy with my Tahoe trade in. I do get my vehicles serviced at Quirk and recently had a longer than normal wait times. I did have additional work done in addition to an oil change and tire rotation (had an alignment done that was needed which added to the wait time) However, the staff is always very helpful in keeping you informed of the process. My recommendation is to advise people on wait times if additional work is needed which i feel would be very beneficial in improving efficiency and customer experiences. The management at Quirk cares and follows up regarding my experience and this is when i advised on ways to improve from a customer stand point. Slight improvements in service can be made but overall they do a very good job and i feel will implement changes in the process. I plan on purchasing my next few vehicles at Quirk as I enjoy the experience very much. read more

My vehicle has been in and out of the dealership multiple times since I purchased it. A total of 5 service visits in its first 5000 miles. Despite the frequency that the vehicle has needed service, the dealership charged me for a loaner vehicle when I couldn't immediately return it following the repair of my vehicle. I will not be returning to this dealer for service in the future, nor will they receive any future business from me or my family. Additionally, I will be filing complaints with General Motors and the Better Business Bureau regarding my service experience. read more

6 months after starting my search for a new SUV and not being remotely impressed by the body appearance of most SUVs I changed my mind on what vehicle I wanted to put my sale towards. I've always had some crazy obsession with big cars big trucks so I decided it was time to leave the SUV family with my previous car and that it was time to move on to bigger things, literally lol. I started searching for a truck about 3 weeks ago and made a couple calls and emails out to dealers and was working with a local dealership but decided to take another route. Earlier this week my brother mentioned I should stop buy Quirk and see Bob. My brother and sister had both made previous sales with Quirk, my brother spoke highly of the team at there and how they really care to work with customers in meeting all their expectations. My brother reached out to Bob on Monday and I received a call not long after so I decided to make a trip to Manchester to check out their inventory. I met Bob at 5, he was very courteous and friendly I immediately felt comfortable. He showed me about 3 trucks and the first one really caught my eye, it was love at first sight this truck had me at hello My pick was a 2017 white sierra slt all terrain black interior with red stitching, literally just pure beauty. Overall my experience at Quirk was outstanding, I felt like Bob really wanted to make me happy and made sure he did all he could to make sure I left with what I came there for! The sales manager Mike really negotiated a great deal with me. He wanted to know where I saw myself with payments and he met me there. At this point I was just over joyed with excitement, the truck was mine and my search was finally done! Seeing how great they treated me I don't imagine anyone ever leaves upset! read more

Bought my Denali from these guys spent $50k. They treated me like I spent 100k. Treated like a king and they have a restaurant in the dealership. They did my first oil change in under 20 mins with a tire rotation. Customer for life Thom read more

If you are looking for a car and search their website for inventory, beware that it is not updated at all. For weeks we have seen the same cars on the site and when we went to test drive the vehicles we were interested in were not there. We even tried contacting the manager via email to confirm before making the trip. We received no response. Highly shocked that a company that size can't manage inventory in a timely manor. When we showed up, the salesman knew none of these vehicles were there and as I type this, the same 4 vehicles are still on their site. read more

The advertised "incentives" are a lie but what is worse is the customer service. The salesman went to the back to get us a sales price. This took over a half hour. As we were fed up with the waiting we went to get our keys for our car and the sales team was laughing at the price they were about to give us! This place is the worst , the offer was so ridiculous we got up and left. I will never purchase a car from Quirk GMC or any of their other dealerships. This is by far the worst service I have ever received when buying a new car. If I could actually give them a zero star I would. read more

Stopped into quirk gmc on Sunday after being referred to John G. To look at some trucks. I had an idea what I was looking for and John was super attentive to finding exactly what I was looking for. Mike the manager jumped into things with us and we hammered out a very fair deal on a new truck. Great laid back atmosphere and wanting of your business. I recommend anyone looking to find their way to quirk gmc go ahead and do it. read more

Worst Car buying experience of my life! I would give them 0 stars if I could. We were quoted a price on a new car before the car was even on the car lot, came back a day later and they wouldn't honor the price from the previous day... with no explanation of why the price had changed since the GMC promotions were still available. We ended up buying from Tulley in Nashua and our experience was 5 Star... (oh and to the people from Quirk GMC reading this, we ended up paying the same to work with an honest dealership!) Buyer beware! read more

Wow reviews are bad for this dealership , should have read them before going in there today. Went in today to trade my 2015 Chevy Malibu in pristine condition and only 10,000 miles on it. I looked at a 2015 Kia Sorrento. Everything was good until the final negotiations. Bank came back with an approval . However , but here's where it started to fall apart they wanted $3000 down . I wasn't putting $3000 down today. So I was told they couldn't do it . Ok oh well so I left. I got home and did some figures and came to where the dealers numbers were. I was never told what they appraised my car at but by doing numbers I came to an $11,000 trade in value ( wow seriously) no way . They have the same exact car on their lot with almost 25,000 miles selling for a cool $17,000 that's a $6,000 payday for them courtesy of me. So I decide to call the dealer and do their work for them and say to them come up on trade value cause they were at least $2500 away from trade value and I'd put $500 down. I talk to Jack the salesman and he told me he'd call me back. No call back , blown off yet again from another Quirk dealer. Quirk Chevy is notorious for not calling back as they've done it to me both in the sales and service department now quirk gmc does the same. Mr. Quirk doesn't want to sell cars unless you are padding pockets with huge down payments and going for the ride on below market trade values. No thanks I'm good no more quirky quirk dealerships for me , they can quirk their way to the bank on someone else's dime. Funny how I can go to another Chevy dealer today get an approval no money down and $2800 more for my trade. Watch your figures and paperwork before signing a deal at quirk they will take you for a free ride if you don't know how to drive . Your are now forewarned!!!! Update - I received a call yesterday and a voicemail to call back (8/19) I called back 4 times leaving three messages and I finally reached jack on the 4th attempt. He called cause he wanted to know what bank I was approved from. Really? You guys rang my credit and told me who approved me and you didn't know who it was? He also wanted to let me know they offered $14,000 for my car not $11,000 . I call bull on that and the numbers didn't add up from my calculations. I don't believe it and I never got to the point to see it in writing. Anyways he said he was going to look into the approval and he'd call me tomorrow (8/20) . Would you believe it's now 5:08 pm and I haven't heard a thing from them again. At this time I'm all set with Quirk , they quite frankly suck , they are liars and cheats and I will not do business with them again. My car will never go to them for service again either. I've bought two cars from them this would have been the 3 rd and this is how you treat people who are loyal . They must be doing one hell of a business to blow people off . I will spread the word of my experience far and wide and I will post on every review board I can find so people will know what they are up against when going there. read more

Terrible experience! Made a deal with Destiny in person. Came to pick up my new vehicle the next day and she was off. Nobody had any documentation of my agreement. I was being told that they tried to reach her by phone, but could not make contact. Sat for three hours being told different programs, that weren't even close in price that was agreed upon..VERY unprofessional!!! DO NOT BUY A VEHICLE HERE!!! read more

My wife and I leased a GMC Terrian from them. After telling them my wife drives 24,000 they assured us that it would be fine as long as we turn it in and either lease a new vehicle with them or buy it out. I was reluctant but the sales consultant, and the sales manager reassured me we would fine. Fast forward three years and 25,000 miles over our lease we are told, sorry we don't do that, and that is why they no longer sell cars here. they did help us out and find us a used car to purchase that worked for us and the took care of half the mileage cost but I feel like they broke the trust we had the first time when we leased. Just be careful buying or leasing a vehicle them. I loved there Service Dept though. Every time I brought the vehicle in for a service they were friendly and got me in and out read more

Was unimpressed with the salesman and sales manager. Decided to go elsewhere rather than deal with this place. Their loss and probably my gain in the long run. read more

Old school salesman (unempowered) / sales manager (behind the curtain) style of sales that went out with the 80's. The format and their approach doesnt foster a good sales experience or make you feel partnered to the dealership for future service or god forbid future sales. They are looking for a quick sell, take it or leave it and that's it. I guess they have never heard of social media, it's much better than word of mouth guys for letting you (GMC, family, friends, strangers) know how you did and you didnt even do fair. read more

Terrible service dept. Went in for a signal light bulb out 2 1/2 hrs. later still never received a call that my car was done . I called them in the service dept. and they said ya your car is done . I get there and the girl said there was nothing wrong and that they never even fixed the bulb that was out, they said that it was working , I said the light doesn't only go out when i'm in it. So I pulled the car back into their garage and sure enough the bulb was out . Get it together people very poor customer service here. read more

I purchased a (brand new) truck from this dealership a month ago. The night I was picking it up I noticed something on the door wasn't right so we asked the sales person what was. He said oh we can get that off just bring it back and we will have the body shop buff it out. I asked if it got hit on that door and he lied and said "No its just dirty". The next day I noticed more things wrong with the truck like the paint not matching along the right side of the truck and trim pieces missing, body lines not lining up and paint overspray. So I called and spoke to Steve O'brian the sales manager. I asked him what happened to the truck that caused all of this damage. He then preceded to tell me that the truck hit another truck in their lot but the body shop has made all the repairs. As I pointed out all the issues he did agree with me about the quality of those repairs and said he would have his bodyshop fix everything and that he wanted me to be a 100% satisfied. They kept the truck and two days later I got a call that the truck was perfect. I got to the dealership and looked over the truck. The paint repair was done with a crayon and the body lines and scratches where all still there. Steve AGAIN agreed with the poor repairs and asked if I would give them another chance to make it it right. I left the truck with them again for two more days and the results didn't change. And believe it or not Steve asked me once more to give the bodyshop one more chance to make it (right). I explain to him that I have lost all confidence in his body shop. So now I'm left with a "brand New" Truck that has already been in a accident, to a body shop multiple times and the truck is still not correct. Well I'm NOT 100 % satisfied Steve O'brian !!! WORST experience of my life. read more

I bought my last two vehicles from Quirk and I have had all my service performed there. However, after my second bad experience in as many months I am done with them. Today, the salesman boasted about how "Mr. Quirk" is involved with every deal. I wish Mr Quirk would give me a call so I could give him the customer's perspective of his dealership. Thank goodness there are other options. read more

Bob Corey is the best! ! So patient and helpful! Glad to be a customer of GMC! We were there for 5 hours, and not once did we feel rushed! The finance team was great too! read more

Quirk GMC/Chevy is easily the best run GM store in NH/MA. I shopped far and wide, starting on the internet, giving every dealership within 100 miles the opportunity to sell me a new Savana Van. Quirk was responsive and had BY FAR the largest, inventory of all the dealerships I visited. It's always a bit of a minefield when shopping for automobiles. One of the discounts I was quoted assumed and required that I was insured through an insurance company affiliated with GM (I was not). My Bad ? Guess I should have read the fine print even closer than I thought I needed to. read more

Bought a gmc terrain. Awesome staff. Great salesperson. The sales manager Steve I think his name was made the experience. Would highly recommend. They even have a tech team that's always available. read more

This is my 3rd vehicle I have purchased new from quirk gmc. What a great sales team jack curtin went the extra mile to make sure I was satisfied. And I couldn't have asked for a better service department , service advisor Tanya always gives me the best service and always makes sure all my service issues are well taken care off .. overall one of the best service departments I have been to in the area and I been to them all. Couldn't ask for a better dealer.. read more

My husband and I were in search for a new car on september12 2018. We have always been chevy fans. So we went to Quirk Chevy of Manchester, NH. Didn't like the sales so we decided to check out Quirk Kia of Manchester,NH for the first time. Sat with a sales rep whose name is Courtney Smith. She seemed nice but in the end found out how dishonest she was about the current deals that were going on. She and one of the managers Micheal King sold me a car for the higher sticker price. Did not disclose or tell is about all the great discounts that were being offered. Furthermore, the car I really wanted she told me that it was too much money. But after the fact I found out with the discounts it would had been pretty much the same cost of the car I overpaid for. When I realized what they did I went back to talk to them. They both sat down and lied to me saying that those discounts were only for people who were doing leases. I then contacted another dealership who informed me that it wasn't true and that I did qualify. So then I had my husband email the same dealership I went through said that he would qualify for all the discounts. I took snapshots of their website showing what my payments would be through purchase with the discounts. I contacted customer care and filed a case. Who said I signed a contract. These people should be ashamed of themselves for taking advantage of two older people who was looking for a good place to go. I overplayed by about 2700 dollars. I hope they enjoy the money they stole from us. I also do not appreciate being discriminated by allowing us to have the same opportunities as others. read more

Service dept does not perform the work they quote. Also they do not stand behind their mistakes and make the customer pay for them

I used the service center. I went to have things looked at that a different dealer didn't seem to check. The customer service was great. And you get car back washed and vacuumed. Often times is a quick abs no so great wash but they really do wash the cars. I watched while I waited and it was detailed. I will return. read more

I recently bought a GMC Terrain from this dealership. I had a really negative expereince at the GMC Watertown so I was a little weary. I emailed back and forth and was so happy that Quirk would actually talk to me about price over the internet. They were very transparant. I went in took a test drive from Ryan. He was funny, smart, knew what he was talking about, and when he didn't know something he was upfront about it and got the answer for me. THe Business manager was kind, though he did try hard to oversell me a warranty on tires ( that is his job however) once I said no thanks he didnt force the issue. ANd he was still really nice. Even the guy who took my trade for auction was kind, and offered to help me clean out my old car. I would recommend them to anyone looking for a positive dealership experience. No one likes buying cars, but Quirk made it less stressful and almost enjoyable :) read more

Staff is always super friendly. Things I would improve: 1. Tell customers the process for the service waiting room. This is the second time I have gone in there and if people are in their office I dont know whether I should wait for them or if I should bother them. When I went to pick up my car no one was in their office and I waited 10 minutes until I hunted down a poor sales guy coming out of the bathroom to see if he knew where they were. He came back and told me someone would be right it. The tall fellow did come back to his office, however he did not come out to see who needed help. So I went into his office because I knew he was in it. He was texting or checking emails on his phone until I asked if he could help. He basically just walked me over to the cashier. If I would have known to do that I would not have waited 20 minutes to pay my bill and had my ride waiting for me outside until I got my car. Maybe clear signage or directions on where to go / what process to follow if dropping off vehicle vs picking up vehicle after completed services. Maybe on service emails would allow you to offer directions on process too? 2. Disappointed that you do not do complimentary vacuuming or car wash as they do in Nashua. These are minor, but maybe they will help other customers. read more

Kelly and Michael were great to work with. After we settled on a model and narrowed it down to a couple of cars on the lot, we did not feel pressure to make the deal right then and there--unlike other dealers. We found Quirk gave us a fair trade-in value on our old car from the get-go without lowballing us. Then they even sweetened the trade-in amount further without much pushback by us. The experience was very pleasant, which is rare in buying or leasing a car. read more

I have had my Acadia in for service a few times. My service advisor Tanya is always professional and great to deal with. The work has always been done to my satisfaction. However, my most recent experience with someone else from the service department didn't end well, so I felt I should bring it to managements attention. I reached out to the department Manager to share my experience. After sharing that my experiences up to that point have been great, I wanted to be honest and tell him about this latest issue. The service manager heard me out and made an adjustment to my bill as a "good-will" gesture. I didn't ask for anything in return for the feedback and I didn't expect it but was very pleased that Quirk stepped up and did the right thing in my opinion. I will continue to bring my Acadia to Quirk and I will recommend their service department to others. read more

Just leased a new Sierra 1500. Steve Obrien and the whole staff at Quirk were awesome! They made the process extremely easy and painless. They had their Tech go over the vehicle explaining all the Technology,paired my phone etc. Thanks Nick! Great patience you showed with me making sure I understood how things work. I will be sure to refer all my Family & friends to Quirk Buick Gmc. Best car buying experience I have ever bhad! Thank you very much Steve. read more

I went to Quirk GMC with my vehicle for a service issue because they sold me my brand new 2018 Denali Yukon XL. My car has been in their service center for over 2 weeks and we still have no issue. While the Service Team is working with GMC Engineers directly to find a resolution, it is very disappointing that I've left several messages for the Sales Manager and Management of this dealership and have yet to receive a call back. I bought a 7 passenger vehicle for a reason, yet they've given me a loaner that only fits 5 people, causing my family to have to use 2 vehicles each time we go anywhere. I've asked them for an alternative vehicle while they try and resolve the issue with my vehicle and they've told me no other cars are available. How can this be as you are a dealership? At this point, I still have no answers, my vehicle is still at the service center and no one from Quirk has offered to work with me or even bother to return my call. I'm sure my sales person, Bob, would be disappointed to hear of the treatment their dealership is giving me to a person who just bought a brand new vehicle for a reason. read more

Bought a new GMC Sierra at Quirk in November. Upon bringing it back in May for the first oil change I was informed that 3 of the 4 tires were defective. Crazy! I was told by Tanya, in charge of warranties, that only 3 would be covered by warranty. I waited 3 days and had to call her back to find out what was going on. Tanya informed me the 4th tire wouldn't be covered and Quirk wasn't willing to help or work with me other than to charge me for a new tire for a brand new truck-as it wasn't coverd under ' warranty'. Tanya was not helpful or willing to work out a solution. EXTREMELY poor customer service/ communication once you sign on the dotted line. Perhaps we should have stayed with Toyota of Nashua! read more