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    Qwest Chicago Cyber Center

    5.0 (1 review)

    Services - Qwest Chicago Cyber Center

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    16 years ago

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    Webpass

    Webpass

    4.4
    (131 reviews)

    Webpass provides an awesome service. However some things to note:…read more-The internet can be knocked out during bad weather (snow storms, thunderstorms, etc) since it is delivered wirelessly to the building (at least in my building's case). -Reliability when weather isn't a factor is incredibly high in my experience compared to other ISPs. -Speed is awesome. My building is supported for 100mbps, but I usually get around 200-300mbps download speeds, and at least 200mbps upload speed at all times. Sometimes my upload or download will peak around 500mbps. -Their support staff really knows their stuff. It's not like calling another ISP's support where you get tier1 support who asks you do to the basic troubleshooting. The support staff you get when you first call is likely the person who will truly be able to fix your issue. I work in IT, and absolutely appreciate this. THAT SAID, their hold times when calling for support are usually pretty terrible. I've been on hold before (including last night) for 1+ hours and then the call gets disconnected for whatever reason. Their email/online support is pretty lackluster. No way of updating or creating tickets online short of emailing them. In my current case, I've emailed them in response to a ticket and they seem to ignore the email altogether. I'm now trying to call them to get the issue resolved. Overall, I'd give them an A- as a grade. If they could up their support, it'd be the best ISP out there.

    Unreliable, often down, especially at night. Fast when up but I'd prefer slow but reliable.read more

    12Global

    12Global

    3.6
    (35 reviews)

    I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

    Who do you use for your internet?…read more Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I

    Steadfast Networks

    Steadfast Networks

    2.8
    (11 reviews)

    Steer clear. I was referred to this company from a Facebook RV'ing group. I went to the website,…read moreutilized the chat features. Signed-up, and was excited to be on my way. My modem was received on approximate a week later in an otherwise empty box. No stickers with password info are anything. No set up instructions. No setup instructional email. I reached out via chat where the information was provided. I asked why it wasn't provided ahead of time and I was responsible for reaching out to them to gain access. They said so no one steals the device and uses it. Fast forward. Used the device for a full week without any issue. Then, no service. I reached out to tech support. They found the modem had crashed during an update. They reset it to the previous version. It worked again. The next weekend we traveled to Northern Michigan. We again had little to no service. I reached out to tech support, no one reached back out. Monday when I returned home I reached out. They couldn't help because I wasn't there any longer. Told me to reach out next time I was there. Next time I traveled, no service. Reached out to tech support. The system crash and needed to be replaced. Multiple attempts for status unanswered. Requested full refund after 2 weeks. Still no refund or response 4 days later. I have emailed, texted used the chat feature. This company in 6 weeks has never initiated communication or provided a reply to emails, or requests for info. I now have a paperweight and I'm out $599.

    Every month since I've used the service I have to go almost 2 days every month because some bs…read moreabout a update or something conveniently at the beginning of the month shortly after I pay my bill. No communication from customer service or tech department. I have to constantly ask for updates on if it's fixed or not. Totally unprofessional company with mediocre customer service and that's being nice. I don't recommend and shocked if this doesn't get removed.

    Qwest Chicago Cyber Center - isps - Updated July 2026

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