I contacted RA Nichols for some additional work that needed to be done. Once again Mike did a great job - he's so careful and really takes pride in his work. I will be contacting RA Nichols for all my plumbing needs! read more

The best thing about the world of reviews is that each potential customer can come on here, read them, and then decide whether you want to engage a company regarding their services. This company was referred to me, and I had not read the reviews. To be fair, had I read them, I would have probably given them an opportunity to earn my business. They are strong. That said, there were also some dissatisfied people, and that is the give and take with forums like this. When its good, great. Everyone can take a victory lap. But when it's bad, you also have to be willing to step to the mic after the game and be accountable. There is no accountability here. And if you read the reviews, it was typically over the same issue-money. This was my experience with them, and I now thoroughly understand what those individuals were saying. I would agree that there techs are friendly and knowledgeable. The issue is not with them. It's with the company's leadership and their thirst for cash, satisfied customers notsomuch. If you decide to use this company, understand a few things: They are not as interested in your satisfaction as they are in making sure your check cashes (even if its for several thousand dollars); they are very focused on hiding behind their "scope of work" contract, regardless of the sales pitch they use to get the business (be very clear about what your expectation is and make sure that is included in the scope of work, with estimates on how much each additional thing they don't wan to add to the contract is. You may get nickeled and dime to death. So if you are getting boilers installed, be sure that you insist that they work and they produce heat--i know that sounds unreasonable, but here we are), and understand they don't guarantee their work the way you would think they should...even with warrantees (the boiler they installed shorted and started smoking within days of them installing it, and they refused to come and address it, because it was easier to blame it on the new techs that had to finish the job--let's be clear. What would they incentive be for contractors to purposefully --or even accidentally break a transformer (if I could post the pictures I would) that would require them to work without heat, with the understanding that the boiler was under warrantee and they would have no opportunity to profit from it's failure)? Now, if those things don't matter to you, and based on the other dozens of great reviews they have for straight-forward work, has you enamored, then have at it. That is a great thing about this country. Everyone gets an opinion and everyone is free to do what they want. But for those of you that read reviews, and consider where you spend your money sacred, and return on investment matters to you, you might want to look elsewhere. I know I will be moving forward, and I would not recommend them personally or otherwise, because basic things about service should matter. There are several opportunities with RA Nichols in that space, and for those that don't like to gamble, this may not be the company for you. read more

Need to get my water heater replaced ASAP as it had failed and leaked all over my kitchen, family room and hallway. Jeremy was great. He explained everything to me and did a clean and fast replacement. The price was also in line with what I expected to pay for this type of repair. Jeremy even recommended a company that would help with my insurance claim. This was the 2nd time in a month I used R.A. Nichols and both times the service was great. read more

Would NOT recommend. I received a mailer ($79 summer special) for a summer AC turn on. Scheduled the appointment letting the admin Gina know I had previously had issues with a shady HVAC company and I was looking for a company I could trust. They confirmed my appointment with one person, but on the day of the appointment a different tech was sent. The tech Keith said my refrigerant was low and he could replace - during the appointment he said he found the issue as to why this was low. Tried to fix it for hours and said he was unable. Initially said I was going to have to pay for labor ( I let him know that's not what I signed up for - he was able to speak to his manager and not charge for those hours) Then proceeded to let me know I owed nearly $700!! Never once did he share the price to replace refrigerant prior - had I known in advance I would have said no. According to them it's a free market and they can charge whatever they want for it. I was able to speak with a manager to lower their price, but the experience left me very uneasy about this company's practices. Ultimately I paid nearly $400 and my unit was in worse condition then when he started. I called to complain about the experience; they suggested sending a more experienced tech to take a look. We go back and forth ( no follow up on their end) - I call again nearly 2 weeks ago to get a date on the calendar. I'm told the first available for this more experienced guy is July 3rd. I call today (the day before) to confirm as no one called me - Gina tells me they are too busy and I'll have to be added to a wait list for a future date. Are you kidding me? I said let me get this straight you gave me an actual appointment almost 2 weeks ago, but now because you are busy you are taking my appointed time slot to give to someone else....I let her know I do not want to be added to the waitlist and in fact my initial impression of the company was spot on - they are deceptive with pricing ($79 flyer was what lured me in) and dishonest. They made it seem like they were genuine and wanted to improve my initial experience, but first impressions are everything and this company has shown their true colors. Stay away! read more

Would not recommend! Terrible job. I had them replace my bathroom fan and it is not working right. I reported it to them and they did nothing to fix it. I foolishly signed up for their yearly maintenance plan and they did nothing! Waste of money. read more

They installed an AC, heat pump, and water heater in August. They spent 3 days on it making sure that everything was working properly. They called in an electrician to upgrade the wiring to the water heater at no extra charge. Yesterday, I thought something was wrong with my heating system (I was not aware that with a heat pump, the AC unit also goes on). I called and they wanted to come the same day but I had to go out and they came first thing the next morning. Although there was nothing wrong, they spent time inspecting everything to make sure that it was correct. No charge for the call. I am impressed with their technicians and with the company. read more

My kitchen sink drain was clogged. I did some checking and found RA Nichols had good reviews. When I called them I told the receptionist that I had a clogged kitchen sink and I needed someone to unclog it. She told me she could have someone there the next day. Great, I will get this thing fixed quickly. A little while before the plumber was to come the receptionist called me back and confirmed that I had a clogged kitchen drain. She told me that the plumber would be there in a little while. Fine. When the plumber came he confirmed that he was there to unclog my kitchen drain but then he told me that all he could do was put some enzyme down the drain because he didn't have a snake or his mini-jet with him. Well, why the heck did he come to fix the drain without the proper tools to fix it !? This happened on Thursday and he said he would have to come back on Monday with a snake or an air jet, then he charged me $40 just to put some enzymes down the drain, which incidentally did absolutely nothing to help the problem. There is no way on God's green earth I would ever call these people again! read more

I called for servicing on my hot water heater. Ron, the technician, came the next morning. It's a pleasure doing business with this company. I wouldn't hesitate to recommend them, from the girls on the phone to the technicians, they're #1. read more

Very pleased with recent installation of a new hot water boiler. Obviously highly experienced and capable team. Exceeded my expectations. So happy to know that RA Nichols is close by when I need help in the future. read more

Very satisfied with this company. I had a toilet leaking recently and we just couldn't figure it out. I called and two guys showed up the next morning. They didn't have the part I needed so they went to a local supply shop and came back. Price was reasonable. I mean what are ya gonna do. I can't fix it myself. The guys also wore little booties on my carpets to keep it clean. I thought that was a nice idea. We don't wear shoes on our carpet and I hate asking guys with these elaborate laced up work boots to take their shoes off so I just deal. Booties are a win win. read more

This company came to me highly recommended and they did not disappoint. We had a very tough clog that had our toilet out of service for 3 days. Everything we did only fixed the problem for a couple of hours. I called Nichols on Tuesday evening and they got me on the schedule the next morning. They called to make sure I was home so their technicians come to the house and gave me their names. Even though the clog was more trouble than expected but they kept to their stated price because they would not stop till the problem was solved. They did have to return the next day with more equipment and a new plan to solve the problem. David, their technician, kept me abreast of what they were doing and worked until everything was flowing perfectly. I did take their service plan and got a great discount on the service plus a coupon for even more savings. I can't tell you how I happy I am with the service of the company and how they cleaned up after they finished. I would recommend them to everyone. read more

We were very happy with RA Nichols Plumbing, specifically Cody and Tom from their team. We had a major water leak in our slab and after reaching several local plumbing companies via answering services, we decided to go with RA Nichols since they were one of the few that directly communicated with us. Here a few reasons why I rated RA Nichols with 5 stars: 1. They reassured us with their knowledge and skill set to tackle this size job effectively and efficiently. 2. They spent a good amount of time assessing the job, proposed a couple of solutions and executed. 3. They provided an excellent alternative to our slab leak. 4. Due to the urgency, they started the job the following morning without delays. 5 They were courteous, on time, kept us informed of status. 6. They completed the job prior to the deadline. 7. The made clean-up a priority throughout the process. I would recommend RA Nichols without hesitation. read more

Excellent, excellent and super nice servicing! Our mom just shared top accolades with us on R A Nichols and we feel compelled to make sure it's shared with the public too. She got her furnace and central AC units replaced just yesterday, an all day service affair (wonderful personal interface too)! And even the day before servicing, R A Nichols came and installed a temporary AC unit for her comfort too! Hats off to you folks. And also for your reasonable pricing. Our warmest appreciation and thanks! read more

Anthony has done a superfluous job in hiring knowledgeable, polite, and genuine technicians. Not only did the come on time, they tried to address the problem as swiftly as possible. Our air conditioning stopped working just prior to the recent heat wave, Anthony offered window units to get us through until a new system could arrive. Dominick knows his A/C and Heating and we had a new furnace and A/C unit put in all in one day. The work everyone did past my husbands (inspector 9000) satisfaction. GREAT job! Thank you!!!! Phyissanne Stehn Cranbury read more

Excellent plumbing company..efficient, reliable and knowledgeable in their craft. Joe & Justin serviced our issue and they were great! Samantha is very friendly, eager to help schedule appt amicable appt and guided us accordingly regarding our issue. Definitely our plumber/HVAC company for our future needs. read more

Don't bother wasting your time calling this place. Was given an extremely overpriced quote by a "tech" who was late to show up. Not worth the time when there are more reputable companies, charging less. read more

I needed a new hot water heater, as mine stopped working. I called on a Wednesday, was given a price over the phone and the work was scheduled for Friday between 1:00 and 3:00. Dave arrived at 2:00. The first thing he did was to put down a drop cloth. I really appreciated the care and attention that was given to protect the carpeting. He was very professional, neat, and polite. Although it was explained to me that there might be additional costs if they ran into a problem, the fee was the one quoted over the phone. The area was cleaned up before he left. Dealing with RA Nichols was a very positive experience. read more

My tenant called R A Nichols because the thought the water heater was leaking, the said the leak was coming from the water heater and charged 2300.00 to install the new water heater, found out later the heater cost 600.00 so the charged me 1700.00 for the install. I would like to say that was the end to it, but they left a leaking pipe in the water heater after the install so my whole floor needed to be replace also. They also tried to charge me 600.00 to repair the leak that they left eventually the waved the 600.00, Left me with the cost of water removal and floor replacement in addition to over charging for the water heater. read more

I contacted RA Nichols on 11/23/2015 and we scheduled for a back flow test to done on 11/25/2015 at a property I take care of. They did not show up or let me know that they couldn't make it as I only found out the day after when I called to get completion information. We then rescheduled for 11/30/2015 and they did not show up or call and when I requested completion information they got back to me a week later and said they had to reschedule. I reluctantly did for 12/10/2015 and today, 12/11/2015, I called for completion information and after being on hold for 26 minutes a "Joe" answered the phone and with zero pleasantries said, "we're not going to do the job". When asked why as I have been waiting almost a month for this time sensitive back flow test to come back, he said "don't have time, not my problem". I highly suggest not using this company for anything ever for any reason. read more