Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Called and got voice mail. Left message with phone #. One week later no response. This is not a…read moreserious business. Imagin how they would react after they get your money. At least I learned before hiring.

Phil came out right away and made sure everything worked! He was meticulous about finding the…read moreleak, repaired it and then called/text us to assure his work met our expectations!

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

Another day , another review since they want to keep taking mine down and still no Refund…read more Warning: paid upfront, no work completed, partial refund only, and still unpaid as of August 12, 2026. In May 2026, I paid Happy Pools & Spa / Genaro Cruz $2,377.93 through Zelle for a pool salt-system installation (Invoice #5389). The installation was NEVER done but yet my money was spent. After repeated calls, texts, and refund requests, I received only a $1,000 partial refund. Happy Pools & Spa still owes me $1,377.93 for work that was never performed. Whats disgusting is that my situation is NOT isolated. Recent public reviews describe people paying thousands for parts, pool installations, repairs, covers, or equipment; then being met with missed dates, no-shows, no communication, unfinished work, or no refund. One recent Yelp reviewer says they paid $4,050.30 toward a pool and installation and, nearly a year later, had no pool, no installation, and no refund. Another says they paid over $1,000 for parts that were not installed and are now going to small claims. A Google reviewer reports paying $11,000 for a repair project that was started but never finished, followed by no response. There are also recent reports of customers being charged $120 for service without a clear explanation of what work or chemicals were provided. The list goes on and on same scamming MO This is the pattern I personally experienced: payment first, promises and dates afterward, then delays, silence, and having to chase my own money for a job that was never done. I would not pay this company upfront for anything, especially through Zelle or Venmo, unless you are comfortable taking the risk of having limited payment protection. As of August 12, 2026, I have not been fully repaid. My prior Yelp reviews have repeatedly not appeared or disappeared, so I am posting this factual record again: I paid $2,377.93, received only $1,000, and $1,377.93 remains unpaid for work that was never performed And I will continue to show up and report this until I'm FULLY repaid or I'll continue to warn people as i should.

Great staff , willing to work with your needs. The offer the small town vibe and great service.read more

From the owner: Pools Spas and Gas Fireplacesread more

This guy is a huge joke! Run! Huge scam!! Google his name. He left us with 850.00 loss and a liner…read morethat is to big, he tried to tape it up then after kicking it from one side to the other for three days he put his hands up and a week later he paid us 3175.00 back after paying him 4k and another liner to pull out and discard of! SCAMMER ALERT we're not the only victims if your a victim please contact WNDU Caroline Klapp

Needed a liner replaced. Have not been able to use it due to leaks. Still doesn't hold water…read more Having it replaced in the spring. Definitely using someone else. Went 2 months over agreed finish date. Has the nerve to use a picture of it in his gallery. Trust me avoid him at all costs. Not worth the headache