So happy we called them!! We lost water suddenly on a Friday night (of course) and we have horses so it was important to get fixed asap. We called R&G first thing Saturday morning. They answered and assured us they'd be out asap. Calvin and Derek showed up and immediately went to work and had us up and running within a couple hours. The guys were great, explained everything clearly and did a great job. Will be telling all our friends and neighbors about R&G. read more

This business is given a 1 star due to their lack of professionalism and courtesy to their customers. On July 14th a lightning strike rendered my well inoperable and I promptly called R & G water services. The next day "Rocky" and a co worker came to my house & replaced the box in the basement. I was told as long as the well head was undamaged, my water would be restored. Over the next 2 days my water continued to go in and out, so I called Rick, the owner of this business again. I was assured it was simply a matter of the bladder needing recalibrated. Someone came, "fixed it" and left - yet within the same day the water AGAIN went out. I called Rick, and did not receive a call till the following day despite urgent circumstances, and was told my NEW BUILD house needed a $1100 water reserve system that had never been needed before the lightning strike. Being charged $3900 for a box in my basement, I called my builder, and my builder assured me there was no need for such a water reserve. I called Liberty Pure water services, and I was assured no such system was needed as well. I was also told the type of box R & G installed in the basement would eventually burn out my well head due to the improper demand & calibration of the system. I called Rick and told him I was uncomfortable with the notion of installing a water reserve system never previously needed in the house, and was immediately met with contempt. I said I would return the box they had installed and pay them for their labor, despite Rick's unprofessional conduct. I had Liberty Pure come, uninstall the box in my basement, and install another system. Immediately my water was fully restored (and I have had NO FURTHER issues for 3 weeks). I called the office of R & G to pick up the pump, and I was left with the original invoice of $3900 despite returning the pump to them. I called 3 times over the course of 8 days to get a labor invoice, and until August 7th, received nothing. I was given an invoice of $635. At the bottom of the invoice was cited "labor & 3 trips to customers house". The 2nd trip to my house was to fix THEIR error, and the 3rd was to simply pick up a pump off my front porch. I reached out to the office to explain my dissatisfaction at such a charge and was told Rick would call me back the next day, which I never received a call. I texted Rick personally and was never acknowledged. I did not want to leave a review, but Rick has shown no desire to communicate or rectify issues with his customer. If I could give this company 0 stars I would. read more

Lost most of my water pressure suddenly and had another company out who put in a little effort and suggested I get a new well drilled (12-15k). Called R&G out for a second opinion. Rick made sure he got someone out that day, and Jeff spent two hours trouble shooting every option to hopefully keep from drilling a new well if possible. Still working through the process but have felt so good about how far they are going out of their way to do right by us even if it means we have to drill in the end. read more

R&G installed our original well pressure tank when we built our house. After 22+ years we finally had it replaced which is amazing since they rarely last that long. The quality of their work is impressive. They use great parts and have wonderful customer service. I would highly recommend them to anyone in the area! read more

Rick came out on a Sunday, same day we called about a leaky pressure valve coming in to our basement. He came out with a technician and fixed the issue in under and hour. He was extremely knowledgeable and gave us excellent advice regarding our water tank. This company is a bit laissez-faire and old school in that it's easiest to deal with them over the phone and via paperwork instead of e-mailing. On the whole I was super-impressed and I also admired their work ethic and honesty. We had Rick's son out a week or so later to give us a quote on some more upgrades to our system, and he was extremely thoughtful and professional as well. Their prices also seemed very fair. read more

I have utilized R & G Water systems twice ! This company has the best reliable service. They come out as emergencies arise. Their service is impeccable, quick and very courteous to deal with. Their prices are very very fair and I know this because neighbors told me that they paid 2-3 times as much from other companies for the same service. This is a trustworthy business and have earned a customer for life. read more

Responded immediately to a late sunday evening call of us losing our well pump. Arrived promptly and got a new pump installed and running by 10pm that night even though they had to run back to the shop for a different pump (well was deeper than I knew). They were kind, courteous, did a great job, cleaned everything up and didn't even charge a premium for the after-hours emergency service. Great folks, great company - they are now my go to water systems company, and they should be yours too. read more

Wonderful company with fabulous customer service. Weather a scheduled service call or an after hours emergency, they are are very responsive, professional and always gets the job done. I highly recommend this company. read more

R&G is the best! We have been using them for years. They have replaced our well pump, installed a water treatment system and repaired a leak that developed in our treatment system. They are always responsive when it's urgent, even on weekends. They return missed calls quickly. Rick and Jeff know their stuff and take are to leave the work site as clean as they found it. R&G is our go-to for all our well and water treatment needs! read more

Not very responsive to phone calls or messages. Requested assistance with whole house filtration install and seemed great being family owned and all, but unable to get responses back in a timely manner resulting in a week of delaying my install. Had to go elsewhere. Cant speak of their quality only the response time. I guess if you arent in a hurry and you arent big on getting answers in a timely manner it still may be worth attempting. read more

Spoke at length with lead technician and made appointment. He didn't show up and did not respond to follow up phone calls. Been very satisfied since then with Atlantic Blue! read more

Call these folks this morning they were out within 30 minutes diagnose the problem within 30 minutes and we're out with in less than 2 hours amazing people doing an amazing job no one likes to spend money this was money well spent read more

I had a rotten egg smell from my well system plumbing, so I checked on Angie's List & called R&W. Every step of the way went so smoothly. I had total trust in Jeff, the son that came to my house. He was so respectful of my house. He didn't try to up-sell me in any way. I was very pleased w/ his professionalism & his service. read more

Honest company and do a wonderful job. They take the time to explain what the issues are, provide alternatives, and arrive when they say they will. Highly recommend to anyone in need of well or septic services. read more