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    Carroll Water Systems

    3.9 (42 reviews)
    Closed 8:00 am - 4:30 pm

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    5 months ago

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    Brian G.

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    3 months ago

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    5 months ago

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    11 months ago

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    4 months ago

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    4 months ago

    The technicians did an excellent job, leaving everything clean and ready to go. We are very happy with the service.

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    3 months ago

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    10 months ago

    She did a great job was quick and pleasant to work with. We have used Carrol water systems for a while and are happy with the service. We

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    4 months ago

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    4 months ago

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    4 months ago

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    1 year ago

    Ken offered exceptional service. He was professional, knowledgeable, and addressed all my questions and concerns.

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    5 months ago

    Jack Pinkine and his crew were great and did a great job! They were very court and helpful!

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    5 months ago

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    6 months ago

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    6 months ago

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    6 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    Brian G.

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    1 year ago

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    3 years ago

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    Brian G.

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    1 year ago

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    1 year ago

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    2 years ago

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    Brian G.

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    3 years ago

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    Brian G.

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    2 years ago

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    3 years ago

    Business owner information

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    Brian G.

    Thank you for your updated review! :)

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    3 years ago

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    Brian G.

    Thank you Sarah for your review! :)

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    3 years ago

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    Brian G.

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    4 years ago

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    5 years ago

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    7 years ago

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    4 years ago

    Very professional. On time. And trustworthy. Everything was explained to me in a logical way. I would use them again.

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    5 years ago

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    Page 1 of 2

    Ask the Community - Carroll Water Systems

    Review Highlights - Carroll Water Systems

    ! Matt is extremely knowledgeable of our entire system and always keeps it running perfectly

    Mentioned in 5 reviews

    Read more highlights

    Atlantic Blue Water Services - Water Testing being performed in the lab

    Atlantic Blue Water Services

    (44 reviews)

    Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

    Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

    BW Smith Well Drilling & Pump - Owners/Well Driller, Chris and Tabitha Wolford

    BW Smith Well Drilling & Pump

    (2 reviews)

    Have property in Great Cacapon, WV and was looking to get a well installed. As I always do,…read moreattempted to get two estimates. One of these estimates was via Mark from B.W. Smith Well Drilling. Mark showed up on time and was very thorough in walking my property and going over options. The other contractor stood me up two times! Keep in mind, I drive 3 hours to meet people. Once we got the permit in hand, I scheduled the drilling with Chris. He was up front and told me the lead time, which ended up being less then two weeks. On the day of the installation, Mark and Chris showed up exactly when they said' they be there! The were both very down to earth and professional while walking the property and analyzing how to setup their rigs. During the installation, I talked to Chris and Mark and explained to them that I never got to watch a well being drilled. The guys were very accommodating, they stopped work and would explain to me what they were doing, the challenges, etc. Mark even took time to explain when he uses certain supplies and how the other contractors will use cheaper supplies to pad their profits. At the end of the day, the guys knocked this 180' well installation out of the park! It couldn't have went any better and I couldn't have had two nicer guys. If you want down to earth, hard working and honest contractors with integrity, then call B.W. Smith and tell them I set you!

    These guys just drilled us a new well. My hubs has experience in the field and was blown away but…read morethe professionalism, teamwork, preparedness, stream lined process and execution. Highly recommend them.

    R&G Water Systems

    R&G Water Systems

    (14 reviews)

    So happy we called them!!…read more We lost water suddenly on a Friday night (of course) and we have horses so it was important to get fixed asap. We called R&G first thing Saturday morning. They answered and assured us they'd be out asap. Calvin and Derek showed up and immediately went to work and had us up and running within a couple hours. The guys were great, explained everything clearly and did a great job. Will be telling all our friends and neighbors about R&G.

    This business is given a 1 star due to their lack of professionalism and courtesy to their…read morecustomers. On July 14th a lightning strike rendered my well inoperable and I promptly called R & G water services. The next day "Rocky" and a co worker came to my house & replaced the box in the basement. I was told as long as the well head was undamaged, my water would be restored. Over the next 2 days my water continued to go in and out, so I called Rick, the owner of this business again. I was assured it was simply a matter of the bladder needing recalibrated. Someone came, "fixed it" and left - yet within the same day the water AGAIN went out. I called Rick, and did not receive a call till the following day despite urgent circumstances, and was told my NEW BUILD house needed a $1100 water reserve system that had never been needed before the lightning strike. Being charged $3900 for a box in my basement, I called my builder, and my builder assured me there was no need for such a water reserve. I called Liberty Pure water services, and I was assured no such system was needed as well. I was also told the type of box R & G installed in the basement would eventually burn out my well head due to the improper demand & calibration of the system. I called Rick and told him I was uncomfortable with the notion of installing a water reserve system never previously needed in the house, and was immediately met with contempt. I said I would return the box they had installed and pay them for their labor, despite Rick's unprofessional conduct. I had Liberty Pure come, uninstall the box in my basement, and install another system. Immediately my water was fully restored (and I have had NO FURTHER issues for 3 weeks). I called the office of R & G to pick up the pump, and I was left with the original invoice of $3900 despite returning the pump to them. I called 3 times over the course of 8 days to get a labor invoice, and until August 7th, received nothing. I was given an invoice of $635. At the bottom of the invoice was cited "labor & 3 trips to customers house". The 2nd trip to my house was to fix THEIR error, and the 3rd was to simply pick up a pump off my front porch. I reached out to the office to explain my dissatisfaction at such a charge and was told Rick would call me back the next day, which I never received a call. I texted Rick personally and was never acknowledged. I did not want to leave a review, but Rick has shown no desire to communicate or rectify issues with his customer. If I could give this company 0 stars I would.

    Carroll Water Systems - waterpurification - Updated June 2026

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