They broke my lock button when they replaced the screen and refused to fix it. They told me they…read morehad to order a new button and every time I called it was a new excuse. I spoke with the manager on 2 occasions and she told me should would txt me an update and I never heard from her. I ended up getting my phone replaced through my insurance.

My sis directed me here and I'm glad she did! I had a power port on my Samsung phone that was bent,…read moreclogged, or something...I couldn't get my charger cord in to charge. Coden fixed it in 5 min. and didn't even charge. I noticed they fix laptops, computers, and such, and I saw some printers and game systems to the side that they must working on too. Too cool! A 1-stop shop for electronics, not just phones. 5-stars doesn't do this place justice.

Elijah was great! Fast service, fixed my iPhone issue easily with no wait time! Highly recommend!read more

2nd visit i've had here & they've both been bad experiences. Recently I was given a date to come…read moreback for a scheduled phone fix. Not only was the part not there, but they also didn't know when it would be. And the person who could check the tracking was out for the week. Pick another store.

DO NOT TRUST THIS STORE WITH YOUR COMPUTER…read more If I could give zero stars, trust me I would! I brought my laptop to this location to have a replacement part ordered and installed for the back plate. What should have been a straightforward repair turned into one of the worst customer service experiences I've ever had. First, I waited a week for the part to arrive. After receiving a text that it was ready, I brought my laptop in and was told the repair would take approximately 48 hours. After 48 hours, I called for an update only to learn that my laptop had not even been properly entered into their system and no work had been started. I was told it would be addressed that day. Several days later, I called again and was informed they had the wrong part. What is unbelievable is that nobody from the store ever contacted me to let me know. At this point, they had already had my computer for over a week and a half. Because I work from home and could not continue waiting indefinitely, I picked up my laptop. When I spoke with the store manager, Stephen, I was met with excuses instead of accountability. Everything was someone else's fault, and there seemed to be no concern whatsoever for the inconvenience they had caused. The worst part came when I got home and discovered a screw protruding through my laptop screen. That damage was not there when I dropped my computer off. The laptop had been in their possession for more than a week, and now it had new physical damage. I contacted Asurion for assistance. They attempted to help, but because this location is independently owned, there was little they could do. The store then claimed they never opened my laptop and even said they reviewed security footage. That statement makes absolutely no sense because employees opened my laptop multiple times in front of me while I was physically standing in the store. If they truly reviewed the footage, they would know that. Instead of taking responsibility, they denied everything, refused to address the damage, and effectively blamed the customer. Everyone makes mistakes. The real test of a business is what happens after a mistake is made. This store failed that test completely. Poor communication. Poor management. No accountability. And a refusal to stand behind their work. If you value your computer and expect honesty when something goes wrong, I strongly recommend taking your business elsewhere. Based on my experience, if your device is damaged while in their possession, don't expect them to admit it or make it right.

I generally only do reviews that deserve 5 stars, Not this time…read more This review is directed at the "Manager" in the back room, who couldn't bother herself with talking to me directly about a repair that ended up taking 16 days because of a problem on their end. Also, no apology. I needed a new battery for my Moto G Stylus, which is a couple of years old. They needed to order the replacement and said it would take 3-4 days. It's a 2-year-old Motorola, so that seemed reasonable. The person at the counter said they'd keep me posted, and the receipt said they would call me in 2 days. After a week, I called to check on the status and was told their records showed it was "out for delivery", but they couldn't give me a date. Several days later, the tech called my wife to inform her he broke the screen when replacing the battery. He apologized and took full responsibility. That was appreciated. Again we were told it would be 3-4 days. I would expect that since it was their fault, they would have paid for expedited delivery this time. There was no word while I waited for the repair. After a week from talking to the tech, I called (Friday) and was informed the screen was expected by 4 pm the next day, which would be on Saturday. They'd let me know if it came in early, but the worst-case scenario was that it would be Monday before I could pick it up. I finally received a call that it was ready 16 days after dropping it off. When I went to pick it up, the counter person was indifferent and charged me the full price of the battery and service. (They did not charge me for the broken screen since it was their fault.) I asked them to consider a discount due to the inconvenience of the extra 9 days without my phone. He said he'd check with his manager in the back. He said his manager said policy didn't permit discounts on shipping delays because it was out of their control, but the best they could do was to knock $10 off the total. I responded that any alleged shipping delay was directly attributable to them breaking the screen which was their fault. He held his ground. A paltry $10 was a missed opportunity to keep my business. The least the manager could have done was get off her ass and talk to me directly and offer a sincere apology for my inconvenience. They probably don't care, but I'll take my business elsewhere in the future and tell anyone I know to do the same.

The charging port on my phone stopped working, and I thought it was a $110+ bill to replace it…read more This team said 'let's clean it first'. In just a few minutes my phone was working again. Saved me a LOT of money.

If I could give 0 stars I would tried to bring my phone to get the screen fixed they told me it…read morewould take 1 day maybe the weekend max it took them 3 weeks to tell me they couldn't fix my screen and that now the battery won't charge that I would have to send a new ticket to Samsung and probably have to buy a new phone. When I went to pick the phone up the guy at the counter even said if he was working on my phone this would of never happened please don't take your phone or device here especially if it works even slightly they break working products.

DO NOT GO HERE! F*** no! Even if your computer is…read moreunreliable, don't take it to them. I dropped mine off and was told it would be fixed within 24 hours. After three days with no call, I reached out--only to be told it would take a week. When I picked up my computer, it had a strange app installed that completely changed my settings, and the original issue I brought it in for came right back. Totally unprofessional and not trustworthy.

Jessie saved me today. My phone went belly up and they got me up and out in less than a half hour…read more Fairly priced and transparent. Friendly staff. My only gripe is the seating. They aren't disabled friendly and it's not suitable to wait there unless you use your own devices. Plenty of parking. It's in the Publix plaza. Thanks for getting me back to reality.

Excellent! Customer Service was great and even upsold me a service! Strongly recommendread more

Just let me buy what I want and leave. Stop trying to force me and refuse checkout because I won't…read moregive you a phone number. This isn't complicated.

Micah at uBreakiFix was totally awesome…read more First off, he's incredibly friendly and easy to talk to. More importantly, he actually paid attention to the problem. He noticed right away why my iPad wouldn't charge -- my kid had snapped off the male tip of the charging cable inside the port. Micah pulled out some specialty tweezers, popped it right out in seconds, and said, "This one's on the house." I then asked about replacing the battery, and instead of upselling me, he walked me through the cost honestly and pointed out that at that price point, I was getting very close to the cost of a newer used iPad. That kind of transparency is rare. Super knowledgeable, honest, and genuinely helpful. These guys are great -- especially Micah. Highly recommend.

I have been to uBreakiFix on several occasions and every time the service and explanations were…read morewonderful. Today I was there and greeted by Micah who assisted me with a broken tablet. He was very helpful and actually gave me some ideas about my repairs. I will definitely go back again.

Apple said they couldn't do anything and after two years of my phone being off, Ali saved my phone…read more I didn't think it would ever turn on again. Thank you! I recommend

Despite using an otter box I have managed to shatter the back of my iPhone. I was getting quotes of…read more275 from one company stating the whole housing had to be changed. I walked in talked to him, he showed me the replacement part and I picked it up in 4 hours. No upfront payment till I received and was happy. I have 0 complaints it was so nice and simple.