David Ide was very nice and helpful although my request was not part of his specialty he was still…read moreable to help!

A year ago, my husband and I used a realtor who was representing the builder (seller) and us…read more(buyer). After owning the home a year, we continue to like the home, but we've bought lots of homes and this agency's purchase process appeared complex. Since our purchase, we've had friends happily use smaller realtor agencies, and I wonder if smaller firms have smoother processes. Since purchasing, we've invested unplanned money/work into the home by getting worrisome trees removed, significant driveway work done, minor plumbing repair work, minor appliance installation corrections, and adding gutter guards but we still have perplexing overflow issues. Also surprising, long cracks have emerged in several rooms' ceilings where taped sheetrock joints come together, and the wooden floors seem to be swelling or buckling in spots. We still like the house, but at the one year mark, I don't want to do the math to figure out how far beyond the bank's appraisal we've gotten. If anyone asked me for recommendations on purchasing a home, these would be my suggestions. Consider getting a copy of the Beverly Hanks agreement to read, prior to making an offer. If time allows, before making an offer, visit the useful website "Graphic Information Systems Buncombe County," and check flood zones, school districts, surveys etc.. Also, if considering applying to public schools outside of your child's district (a complex process with variable success) you may want to consult public school employees. City & state employees & the "North Carolina Real Estate Commission" have varied free info resources. Brock Law firm helped us with the toughest unexpected problems and appeared affordable, thorough, honest---definitely recommend this firm! Glad we had this firm pick our title insurance too, though Beverly Hanks can do this. Pay attention in the final process. I ended up on my knees, scrubbing orange clay off decks, hours after purchase, as the home seemed to have been shown by agents while under-contract, but there weren't mats on the deck during the rainy, messy, muddy spring. Nothing like celebrating a home purchase with more ibuprofen than champagne. Finally, if possible read over your bank's final loan agreement before closing. I hadn't done this, and our agent had come to closing but forgot to give us a final bill for close to $2,000 dollars for misc things, so I needed to drive a few hours to meet & take care of this bill and other forgotten things the week following closing. This will be small potatoes in the long-run, but I hope others can learn from me now. My understanding is that some companies use open and close-ended questionnaires following purchase to improve the process. I wonder if Beverly Hanks sellers, buyers and agents might benefit from this. Asheville is a friendly, green area, and we like our home. (PS--a neighbor purchased a similar new home by the same builder and told me that these new homes have propane tanks installed, but there are convenient natural gas lines on the street. The neighbor said that if the builder had connected the houses to the street lines that home owners would $ave onutilities and enjoy added convenience. Within a month or so of a brand new home purchase, this neighbor paid quite a bit to have a new propane tank removed and to have a gas company run a line from the street to the home. This is something that I might do in the future, as it can cost hundreds of dollars to fill a propane tank, and there is a yearly rental tank fee too.)

With no warning I went in to find they were closed for inventory. Apparently they closed the day…read morebefore and didn't tell anyone, with no remorse or sorry they refused to help me. The salesmen on the floor are the laziest people and do everything they can to stay in their cushy chair. I won't be back

A high quality building supply with huge show room as a bonus. They carry many building products,…read moremany brands of siding, decking, windows, doors, roofing and all accessories at good prices and with great service. They give a discount for cash or check over credit card. I needed a new roof and was able to take the material list from my roofer. Had it all delivered to my roof top in a couple days by a highly skilled crane operator. Top quality roofing shingles in many colors many brands, all mounted on large display panels. They have great selection of underlayments, trim, flashings, plywood, nails, adhesives, skylights and vents. Everything is in stock in the attached huge warehouse. Better service, better materials, better prices, bigger selection, excellent knowledgeable staff, I will never go to a big box store again.

I called Medlock and Associates for my project in Mars Hill. We renovated a 1930s rock schoolhouse…read moreand they were the only firm that got back to me. They ran the load to determine the added supports needed to complete the loft apartments in the previous gymnasium. From then on, they are the only firm I call. I'm also an active real estate agent in the area. They provide accurate information to my clients on the homes they are under contract on to help them make the decision whether they want to buy the property or not based on the needed repairs. They also share their list of contractors in the area that can repair any structural issues. Their skillset is invaluable to anyone who comes across a structural issue. I highly recommend to my friends, family and clients.

I was working with a contractor on an issue where the screened in porch on my house was coming away…read morefrom the main house so he looked at it and said that he recommends an engineer to be involved. Sounded good to me and he had an engineer that he has worked with before. He sat up the appointment and I met him and the employee from Medlock who both the contractor and Medlock employee led me to believe that he was an engineer. The Medlock employee took photos and some measurements and the contractor told me that it would be $500.00 then when we were all leaving the contractor and the Medlock employee said it would be $750.00. Then I get a bill where it showed that the person who looked at the house was a Project Manager and the letter had an engineer stamp on it and a hand drawn picture of the deck with what appeared to be supports to take it down. I called the office to inquire why a project manager and not an engineer looked at it and charged me $750.00. The Office Manager said that is the way they do it, send employees out and then they stamp it with an engineer stamp. I questioned had an engineer looked at the property as it was my house with a very serious issue, her reply was that the project manager talked to the engineer. I am new to Asheville but feel like this is very deceptive practice and when I called the Operations Manager she said that they do it all the time. My concern this was a very serious issue with my house and the Operations Manager said that there is a seal on the letter even though the engineer never looked at it. I have never had an serious issue with my house like this before but I do not feel like a 1 paragraph letter with a hand drawing on a serious issue that didn't give me an option to repair or a plan to rebuild.

I was referred to PBI for our residential windows to be replaced. I wasn't aware that they did…read morethat kind of work. I learned about their preferred line of windows from Sun and stopped in. We met Brian Hutchinson who came out to our house, a long way out to our house. He put a great quote together that was surprising and we went with Brian. Unfortunately, this was during the supply chain problems but Brian kept us informed and we actually got delivery at an ideal time (January followed by the installation week in February with 70+ degeree weather) and in went the windows. We love them! Great looking, great functionality and Brian was great to work with! We highly recommend PBI and Brian! If you're considering replacing windows in your home, do not overlook PBI. Great product, great price and great service from Brian!

I have had many amazing opportunities to work with this company! They are knowledgeable, talented,…read moreand gifted folks to work with. I am a local school teacher and they have gone above and beyond to support our local students by donating necessary equipment so that we can provide a 21st century digital education! I am continually impressed by their altruism, and commitment to our community! Their design work is impeccable. The best in the business...hands down!

Had the most wonderful experience with Luiz & Jessi Leonetti as our realtors! We were looking to…read moremove to Asheville from Arizona, and Luiz was quick to find us many home options in our price range. When we toured homes with us, he was thorough and showed us the pros and cons of each home. You could tell he genuinely cared about getting us the home we needed vs trying to make a quick sale. His kindness and integrity really stood out to us! Our 5 year old son also loved him, and Luiz took the time to converse with our two children and make them feel comfortable. We only got to work with Jessi via email but loved every interaction we had with her. She was quick, thorough, and intelligent. We are so grateful they helped us find our dream home!

After closing on an older 1920s bungalow property, I had to take a moment to give a shout out to…read moreour Town and Mountain realtor, Luke Mansell. Luke lives and breathes real estate, and his knowledge of the industry is impressive. He navigated the multiple complexities of the sale of our old Asheville home like he's been doing this for decades. As the buyer threw curveballs, he intuitively knew their methods and motivations, and was able to counter and take care of business smoothly and very effectively. Luke was very responsive to our questions, and gave comprehensive answers. Aside from his professional abilities, Luke is a patient, level-headed, and kind individual. We felt like we had a true partner during the whole process, and we couldn't give him higher accolades!

Excellent. the project was replacement of a collapsed section of asphalt driveway. Removal of old…read moreasphalt, grading, and preparing roadbed and laying down 2 1/2 inches of new asphalt. Workers arrived at 8am as scheduled and completed the job by 4 PM that afternoon. Beautiful job with no mess or collateral damage. Final cost was LESS than the original estimate. Office communication system seems a little awkward but once I connected directly with Jason and Brandy, everything worked smoothly. Meticulous workmanship. Would definitely recommend enthusiasm!

Approximately 1 year ago I contracted R&L Paving to re-pave a private driveway for my rental home…read morein East Asheville. Since I do not live locally, I had several phone conversations with the owner named Pamela, in which I reiterated that the entire driveway was to be repaved; which included the flat parking area as well as the narrow intersection perpendicular to the edge of the street where the private driveway begins. In addition, I asked her to meet at the home with my Property Manager to look at the slope and drainage as well as address the existing site conditions. One day I receive a call from Pamela that they had a cancellation and asked if they could do the job the next day. For this, she sent me a basic contract stating the square yards of Asphalt as well as the thickness of the new asphalt lay-over. For this, they wanted $5,800 for one day's work. I signed it presuming that Pamela and her crew would not only re-pave the entire driveway, but also engineer the new asphalt so that it drained properly away from the house. This was verbally discussed, but was not included in the Contract. After completion, I asked my Property Managers to go to the Site to ensure that they Completed the work in a satisfactory manner prior to releasing payment. I received a photograph showing that R&L Paving only did approximately 70% of the driveway (the flat part), but did not do the sloped narrow portion of the driveway that intersected the street. I called Pamela to ask her why they did not do what was asked, and she started getting aggressive with me on the phone saying that they did what was on the Contract. Further more, she stated that the total amount of $5,800 was due in full now that the job was complete. She then went on to threaten me that if I did not submit payment immediately she would put a tractor in front of my driveway preventing anyone from going in or out until she got paid in full. Since my new Tenant was moving in the next several days, I immediately paid her company in full to avoid immediate complications. Months later after my Tenant moved in, they contacted my Property Management Company notifying them that when it rains there are large puddles that form in the flat area where they park their vehicles. During my visit to Asheville, I went to the Property to look at the issues with the puddling and have photos that show the extent of the problem. By then it had been less than a year, and the area where the potholes once were...now the asphalt was also showing evidence of starting to break up. It was immediately thereafter, that I wrote R&L Paving a Certified Letters notifying Pamela of the above issues with the driveway. Since I never received a reply in the time manner set forth, I ended up filing a formal complaint with the local BBB. You can go to https://www.bbb.org/asheville/ to read the entire complaint. Her website also falsely advertised that they were an Accredited business by the BBB (Not True!). Now I not only have a liability issue, but also have to hire and pay another company to address the puddling issues created by the new asphalt driveway. In sum, I sincerely believe that Pamela Dockery, the Owner of R&L Paving, does not care one bit either about customer satisfaction nor about taking the necessary steps to ensure that the asphalt paving work is done correctly. Instead, she is solely concerned about getting in and out of a job as quickly as possible and getting paid right away..and NOTHING MORE. Pamela's demeanor in making threats, denying conversations, and then pointing the finger back at me for not telling her company how to do the paving job right...ARE ALL REASONS TO to warn and protect other consumers from BAD BUSINESS PRACTICES by this company.