Went in for transmission issues. Prompt friendly professional and reasonably priced. Highly…read morerecommend and will go back.

We were on are way to Yellowstone. We had a problem with the truck stalling when coming to a stop…read more They diagnosed the problem and got us on way. It was only the second day of a twenty five day. We had no other problems the rest of the trip. Thank you

Update: The owner reached out to me after looking into what happened. He has offered to make it…read moreright and the truck is currently back in their shop actually being repaired now. While mistakes happen, a good owner that will correct the mistakes is priceless! THAT is good business! As a current deisel owner, having a local repair shop that can be trusted for any future needs is immensely valuable to me. I will update further after I get the truck back. I am thrilled to have a running truck soon! Thank you, Jeremy! In my opinion, Neff's services were costly, inaccurate and took to long. I bought a 2018 Ram 1500 Big Horn EcoDiesel with a 30-day warranty in Las Vegas and drove it home to Elko. The truck started to experience coolant loss and overheating during the drive home, showing the tell-tell signs of a cracked EGR Cooler as there was zero visible leaks. The dealership directed me to take the truck to Neff's instead of trying to get the truck back to Las Vegas. About a week later, Neff's submitted a repair order to the dealership for a coolant system flush and heater core back flush which the dealership paid Neff's to be completed. This along with a license plate light install came to $1,360. Unfortunately, I was left out of these "repair" details. The next day after picking up the truck, thinking it was repaired, it was still experiencing the same coolant loss and I took the truck back into Neff's that day. It took Neff's over 2 more additional weeks to diagnosis the EGR Cooler failure bringing us to the very end of the 30-day warranty. Since the dealership had already paid Neff's for a "repair" the dealership is no longer willing to cover any further repairs. While most of my dilemma is from the dealership not honoring their warranty, Neff's significantly added to the dilemma by initially misdiagnosing the issue (Neff's tech admitted that verbally over the phone to me) and taking so long to correctly diagnosis the issue. The quote from Neff's for EGR Cooler replacement is also about $1,000 more than Elko Motors (the Ram Dealership) quoted. Thought that might be valuable information as well. Perhaps, if Neff's had accurately diagnosed the EGR Cooler failure initially and in less time than 3 weeks, my unfortunate circumstance might have had a better outcome. What makes me most upset is how common and known the EGR Cooler issue is with this specific truck and how long it took Neff's to diagnose it. Oh yeah, Neff's also tried to charge me for a second diagnostic charge when I picked up the truck.

100 % honest and diligent in repairs. Neff has worked on our truck since 2021. One DEP pump failed,…read moreand they warranted it 100%. We had one other item that required warranty, and they worked us right in and made it right. The Neff team went above and beyond to get us on the road. Thank you.

Intermittent AC fan and oil leak near oil filler area. The…read moreowner could not remember me visiting the day before, forgot that we discussed the problems, forgot that I told him I was from out of state and I needed this looked at before I headed home. The owner, John, told me to bring the vehicle on Thursday morning at 8:00 am and to leave it and they would work it in. When I called to say that I would be dropping the vehicle at 8 but would need to be dropped off nearby, he could not remember anything from my visit and said that his first appointment was the following Tuesday. He forgot that I was not from Elko and that I would not be in Elko on Tuesday.

Fantastic work and customer service! It's good to know there is a good automotive repair shop right…read morehere in Elko. Thank you.

My family was coming home from Utah and on our way home to…read morenorthern California. We encountered a problem with a tire on our truck. I called triple A and they sent Atlas towing. So happy we got them and we got an amazing driver. His name is Colton and I want to give him 10 stars. He went above and beyond to help us. He dropped our truck off for us took us to a hotel and even helped with our bags. What an amazing guy !! The kindest most helpful, patient tow truck driver I've ever dealt with. Thank you Colton!

Thank you so much for helping my wife out with the issue of locked keys…read more Your amazing

John and Angela are great folks to work with. John is a very able guy - knowledgABLE, reliABLE,…read morepersonABLE and ReasonABLE. Very happy with Open Roads RV, John really knows his stuff.

I've used them a couple of times, they've replaced or repaired various things on both of my 5th…read morewheels. They do excellent work at a fair price and with excellent customer service

August 9th 2023 We broke down in Elko with our 2005 40ft diesel pusher Motorhome. Heritage came…read moreright out and spent the entire day trying to find our problem as to why our coach would not air up to travel height. Turns out it was the Air Drier went bad. He replaced the Air Drier and an electric sending unit and we were back on the road! Fast out, would not give up, and gotter done! Tipped this man good for his work! If you have an RV problem, call Heritage!

This team is incredible. Their service is above and beyond. Super professional. Super prompt. Don't…read morehire anyone else. Great quality. And value.

asked a price for a 5mile tow to the dealership was 300 plus 4% on credit card first lady that…read moretraansferred me was nice the one that gave me the qoute however was rude and when i was said im gonna have to pass immediatly hung up rude and unprofessional customer service i only gave a 1 star review because i cant leave it with no stars do better people

Guy is just an ass. Rude, yells, will say he will work on car then refuse it once you get it there…read more Over charges on everything. He might know how to work on cars but his attitude toward people and customers says a lot about his business. Go somewhere else

He used to be good im told but not anymore and I agree.Took my truck in for a 40$ special oil…read morechange and total lookover. He decided my truck was in too bad of shape so he didn't bother to give me the oil change I signed for. Charged me 80$ to put in my window which he broke in the process. He should be retired. Whenever I tell someone they say they hear a lot of bad things about him now. So add me to that list. Past his prime. Not worth a dime.