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    R & R Products

    3.0 (2 reviews)

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    4 years ago

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    5 years ago

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    Frontline Appliances

    Frontline Appliances

    4.6
    (25 reviews)
    2.3 mi
    $$

    It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

    We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

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    Tucson Appliance Company

    Tucson Appliance Company

    3.4
    (162 reviews)
    4.6 mi
    $$

    Tucson Appliance Company truly lives up to its reputation as Tucson's Best Appliance Store. From…read morethe moment we walked in, we were impressed by their outstanding customer service, extensive in-stock selection, and fair pricing. A special thank-you to Richard, who helped us navigate the many refrigerator options and find the perfect one for our needs. His knowledge, patience, and guidance made the entire process easy and stress-free. We were equally impressed with the delivery team. X and Quintin were pleasant, professional, and efficient, ensuring that everything was delivered and installed smoothly. What sets Tucson Appliance Company apart is that excellence extends throughout the entire organization--from sales to service to delivery. Every interaction reflected a genuine commitment to customer satisfaction. It has been a pleasure doing business with them, and we are so grateful to have discovered this outstanding local company. We highly recommend Tucson Appliance Company to anyone looking for quality appliances and exceptional service.

    It has been MANY years since I had new appliances and frankly, at my age, I was petrified. But Gary…read moreand Alex took care of me like family, helping me along the way. Patient and listened to me, my needs vs my wants, and led me to final decisions. THEN came delivery day with excitement and fear. Well," Uncle Mike" and his partner were everything you would want in someone to take care of you. Everything installed and explained, with the promise to correct or help with anything I needed. Only been 2 days, but so far, exceedingly satisfied. More to come...

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    Ferguson Home

    Ferguson Home

    2.7
    (29 reviews)
    12.8 mi
    $$$$

    We need two bathroom lights over the new mirrors we have coming…read more Here they are were on sale and in stock. 3-5 days , free shipping. This will work Give me two Thanks to Leonard For patient assistance.

    If I could give zero stars I would and I urge you to avoid FergusonHome Tucson at all costs. My…read morehusband and I are planning to do a major kitchen renovation. I contacted FergusonHome in Tucson and spoke with sales representative Lindsey Peterson. At first I thought that she was quite helpful, but then I realized that she was disingenuous (at best) in her communications. For example, she told me that there would be no shipping charge for the delivery of our two cast iron sinks. I was delighted and thought that because we were ordering so many products from them that the shipping was simply included. However, that was not the true or complete story. I later learned that Ms. Peterson did not disclose to me that there might be an option of "white glove" delivery service in my area, which meant that while there would be a shipping charge, my heavy sinks would be delivered into my garage and not left at the end of our long driveway. Considering that my husband and I are of retirement age and we live in a relatively rural part of Arizona, this information should have been made clear to me. Her suggestion that we find friends to help us move them was outrageous. And even if delivery into our garage were not an option, she should have described and disclosed this information from the beginning. The story gets worse. To further complicate matters, Ms. Peterson told me that the Delta faucets that they offer have different (superior) components than the Delta faucets that are offered by the box stores. She told me that, for example, the Home Depot offers lower prices because the quality of their products is inferior (i.e. made of plastic and not steel.) Since I have used Delta faucets for many years, I called Delta directly and was told that 1. This is patently untrue and 2. Coincidentally, places like Ferguson (the Delta agent mentioned their name specifically) often make this assertion which is simply untrue. When I questioned Ms. Peterson about it she was unable to offer a rational explanation for the tall tale that she told me. When I asked to speak with a manager about it, I was connected to Kendrick Peters. He told me that "they can only go by the information that is given to them." I made it quite clear that I was willing to pay a little extra in order to get assistance and service from Ferguson, but I did not want to be misled or straight out lied to. Following that, I came into the showroom to look at drawer pulls and knobs and the sales clerk on the floor at the time (a man, I did not get his name) told me that "only OCD people would see a difference between champagne bronze (which is what I wanted) and their brush gold products." I was completely offended by that for countless reasons. I would have preferred that he tell me that they do not sell champagne bronze products at all. I cancelled my complete order and then had to persistently call and email them in order to get my refund. It took over a month for them to issue my credits. In short, the staff at FergusonHome Tucson only want to make a quick sale, are uneducated about their products and services, and, quite frankly, lack adequate training and social skills. May I suggest to Mr. Peters that he find a way to refrain from using the word "like" three times in every sentence that he speaks. And don't tell me "Gotcha" like I am a teenager. My recommendation to everyone here reading this is to go to a different showroom in Tucson. DO NOT USE FERGUSON HOME FOR ANY OF YOUR RENOVATION NEEDS. NEVER EVER.

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    Ferguson Home Signage
    Ferguson Home Signage
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    R & R Products - appliances - Updated June 2026

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