This establishment has had several names but one constant. That constant is A service advisor named…read moreDevin. Devin has my undying appreciation and loyalty. I never have to worry if my cars are taken care of, or if something will break 25 miles after I leave. As long as I have my car and Devin, I know where my care will be serviced. Try him.

We are very unhappy with this dealership. We had to wait hours to and hours to process paperwork…read moreafter scheduling days ahead of the pick-up. They didn't return our calls to make sure everything was all set. This was the beginning of our nightmare. Many things went wrong, we were literally there for 2 to 3 hours waiting, but we muddled through. Once we sat in the vehicle, there was no xm radio. There was an xm radio station guide in the glovebox. The explanation was "in case you wanted to buy an xm radio". Unacceptable. After we argued with the sales manager, he agreed to pay half for a satellite radio to be installed, which we estimated to be $300, this a figure I threw out, not knowing the cost. When it came down to a plug-in satellite radio and antenna install, it was 230 ish. He would not pay the extra $78! The bottom line is that we walked away from this sale over a $78 difference. Unreal. When I told him that I thought it was crazy, he shrugged and said he would put the truck back on the lot and he would sell it.

He has done three repair jobs for me and is just delightful to work with. He tries to save the…read morecustomer money if at all possible.

Tony and crew are amazing when it comes to body work and repairs! a perfect match in color and…read morefactory like new finish! This is not the first time we have used Tony and I thought I should share how amazing he and his experts are. Great estimates, great service, great to do business with. He now has a lifetime customer!

My boyfriend and I chose this place because the sellers promised him a good, solid, and functional…read moretruck. They took forever to make sure the car was "in perfect state" and it really was as shiny and beautiful as a brand new truck. Just while doing the first trial ride, we had the first of many issues and just blocks away from the store. The dump body of the truck didn't lift as it should and when up, didn't go down again. We had to call the store and even the owner came, screaming that the box doesn't have to go all the way up obviously, he was in a rush to get rid of that truck. The box of any dump truck needs to be able to go all the way up to dump the debris. We had already started the paperwork and the loan and had a long way back home so we agreed with the promise that they would get reimbursement for the repair. Finally, we went to put some gas on the truck to be ready for the long way back. That's when we found the 2nd issue: the front lights were on all the time. Again, we had to go back to the store just for the manager to tell us that was normal and that we were exaggerating but that they would take care of the bill. Back to our town, and the very first time I wanted to use it, I couldn't because it had a gasoline leak. Calling the Mechanic and waiting for days before being able to use it, again, losing money and clients while waiting. After that, the truck seemed like it was finally functional and I thought the nightmare was over. I was able to use it a couple of times before the new issue, just last week. By today I spent almost 3k on what was supposed to be a functional truck, but the sellers have only paid us back less than 30% of the total bill (even before the 30-day guarantee was over). I knew it wasn't a new truck and it would probably have issues but never imagined that it would have a new problem every week. It was a dump truck that was sitting forever, had many internal issues, and didn't have an adequate amount of maintenance and now is sitting at my porch wasting space, waiting for the mechanic. I took my time to make this honest review and I guess a new Christmas update is coming soon.

this place sold me a jeep that was supposedly inspected. hello NYS if you are monitoring , they…read moredon't know how to inspect. In the front for directional so had one white light and one amber. I asked them politely to change that. to sweeten the deal I asked for and they agreed to a rubber mat for the back of the jeep. they never provided it. the shocks were rotted off it so I had to replace them myself. you should no confidence in their staff. they seem to be in the business to rip people off. finally I asked about the mat and other warranty items and I was told by the manager to go f**k my self. I contacted many local and state agencies as a result. most recently and keep in mind I've had this vehicle two months the battery is shot. avoid this place like the plague.

Absolute worst customer service. I traded in my car, I paid…read morecash for the vehicle, I was promised it would be ready on Thursday...then Sunday....it's still not ready on Tuesday. I went to speak to the owner, he was very unapologetic and downright rude - even slamming the door in my mom's face. I canceled the deal after that, I don't ever recommend coming here. Run in the opposite direction.

Highly not recommended. They kept my car for 5 weeks and gave me nothing but unfilled promises and…read moreexcuses. When I finally got the car back, I could tell immediately the car was not repaired correctly. I refused to let them have the car as I couldn't do without it for another 5 weeks. Because of safety issues, I got the repairs done by Schodack Auto...correctly this time. My wife and I contacted J&J Reilly for a refund and again got promises, but not refund. Not wanting to deal with them any more, I took them to small claims court. J&J didn't show up and the judge ruled in my favor. That was June 23, 2015 and I'm still out $629.32.

I'm the daughter of an honest, small-business owning auto mechanic, so I know the type when I see…read morethem. When I moved to NY (and lost my "daddy's a mechanic" discount, haha), I immediately set out to find a local, non-dealership auto repair shop. I spoke with people in the area, who almost all recommended J&J Reilly Auto Repair. While the shop itself isn't large or fancy, this is the most friendly and honest repair shop in the Capital Region. They always have cake or other baked goods in the waiting area, and the woman who answers the phone and runs the desk (presumably Mrs. Reilly?) is open, honest, and willing to help. We've taken both of our cars there for multiple types of repairs - brakes, catalytic converters, general checkups, and more. When the catalytic converter in my husband's car died, we thought we were going to be out $1100 dollars (the cost of a new one) - they found another option, repairing the existing converter, that only cost $300 (including labor). When I was told that my car was broken, we took it there for a second opinion - they looked it over completely, and (bonus!) didn't even charge us for labor when they found nothing wrong. I would recommend J&J Reilly to anyone, with no reservations whatsoever. While it's never fun to have a car not working correctly, these guys do wonderful work at a fair price, and make it as easy an experience as possible.

My RAV 4 needed front end and rear quarter repair. George was great help getting the insurance…read morecompany to put manufacturer parts on it instead of after market parts. When I got it back it looked like it just came off of the showroom floor. I would definitely recommend Jets!

Jets repaired my vehicle after a nasty collision. They gave me a fair estimate, were very punctual…read more(they even finished a day earlier than I was expecting), and they made dealing with the insurance company a breeze. My car looks better today than the day I bought it, both inside and out . They were genuine, honest, and did AMAZING work on my car. I highly recommend this place!