The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.

This place is awesome. Vernon welcomed me at the door, listened to what I wanted, made a few…read moresuggestions and then I was treated to an amazing beard trim. Will 100% go back!

Amazing service. Very professional and great cuts. The connected restaurant is fabulous!read more

Regina was an absolute delight. Her studio is incredibly cozy, welcoming, and beautifully…read moredecorated, you can tell she puts real care into every detail and truly prioritizes her clients' comfort and satisfaction. I'll 100% be booking with Regina again.

The spa is lovely and calming. I enjoyed my 60 minute massage. I was able to schedule and reserve…read morean appointment using ClassPass.

I've been a client for almost 5 years now. When I moved to the area I came across Simple Wellness…read moreand have since continued to be a client. I love how they take care of my natural hair from deep conditioning to trims etc. Love their professionalism. You are never double-booked! And the space is very nice, welcoming, and they have great products too; I've used their oils for many years now on my hair. Being an advocate for safer products, it's reassuring knowing that products I get from SW don't have any harmful or toxic ingredients in them. Most recently I almost missed my appointment with Angela but she made accommodations, and to a new mom like me I couldn't be more thankful.

The people are really friendly and the vibe is cool and the music is nice. Thanks Ms Angelaread more

Phenomenal massage! Love got my husband and I in last minute on the same day/afternoon. She did an…read moreincredible job and was very professional-best massage I've had in a long time...highly recommend!!

The atmosphere was okay, but the massage itself was very weak and felt rushed. I didn't feel any…read morerelaxation or relief afterward. For a place that charges these prices, the staff should be much more attentive and professional.

Omg I would give -1 stars if I could. My husband had to go…read moreout of town for a funeral and wanted to plan something special for me for Mother's Day. He doesn't know anything about spas or pricing, so he called over to the four seasons. All they had available was a 20 min hydrofacial (bc it's a busy day, duh). The issue is that they charged THREE HUNDRED AND SEVENTY FIVE DOLLARS (yes, you read that right - $375) for a 20-MINUTE hydrofacial. Aka someone rubbed lotion on my face for 13 minutes. when I inquired about this very exorbitant bill, they said - this was the price agreed upon via email, according to our dynamic pricing. (In a very rude, snide tone, with a fake smile). I called my husband who said - yes, I agreed to that, but I was told you would have access to very nice amenities for several hours. LOL! Very nice? Yes, I know the four seasons name SHOULD have very nice amenities. This locker room was so small and so crowded that I couldn't even walk 1 step without bumping into someone. The person giving us a tour kept apologizing for how messy it was ("sorry, it's a really busy weekend for us") - no towels out, etc. there is a small hot tub - sorry, that's not exactly novel. There are two lounging areas. One with three chairs that look out onto... nothing, just a window with frosted glass that you can't see through. Six lounging chairs, and one small table outside that does have a nice view. (This is the only view in the entire spa). They have a small sauna room also. Nothing out of the ordinary, and not up to expectations for what is supposed to be a four seasons spa. On top of that, every single person in that spa was sitting/lying scrolling on their phones. In what world are phones allowed in a spa, let alone in a "clothing optional" hot tub room??! So I paid four hundred dollars for 13 mins of a facial massage (which WAS nice) and then sat outside at a random table for an hour. left quickly because there wasn't anything else to do to kill time. I just cannot believe that a place can charge that much for a service. Totally inappropriate, waste of money, do not recommend.

I loved the Spa at the Four Seasons Hotel in Baltimore. It's beautiful and very relaxing. The staff…read moreare kind and helpful and they were celebratory when they found out we had just gotten engaged at the hotel. My attendant was awesome and I felt very welcomed. My favorite part is the vitality pool, heated stone chairs, sauna, and lounge. It was great to relax with those amenities. Everything was extremely clean. The vitality pool/sauna area is separated by gender and clothing optional. However, phones are allowed, and while it is fine to have one in a robe pocket, phones should not be out when others are around, especially in an area like that. But that is allowed, so be wary. Our massages were fine, but nothing we would rush back to or pay for again. I'd want to try a body scrub or wrap, my typical spa service. I'd also love to visit in warmer weather and use the outdoor pool. I am very much looking forward to returning.

The ladies at the castle are amazing. I love coming to this place .It feels like home!read more

From the owner: We offer ionic detox foot bath, Reflexology hand/feet, Massage full body or chair, Mani/Pedi, Ear…read morecandling, Paraffin dip, Facial & beard treatment waxing, Supplements and more

The owner is super kind, super attentive, and super prompt. The prices are fair, in my opinion. My…read moreone wish is that she'd offer deep tissue massage, but beggars can't be choosers. I'll be going back.

Aliya is amazing. My wife always comes home refreshed and rejuvenated. 90 minutes is perfect. And…read morethis makes a really great gift for her. Dave B., Federal Hill

I genuinely don't have enough words for how incredible my ritual massage with Kendra was. From the…read moremoment I stepped into the space, I felt supported. Her touch was so intuitive to the point where it it wasn't just a massage.. it felt like deep, therapeutic work for both my muscles and my mind. Honestly felt like I had just released months of stress and stuck energy.

I had the enhanced ritual massage with the scalp experience add on…read more I have had hundreds of massages in many different US states as well as abroad and this one was by far the best. Every single tiny movement Kendra made felt intentional. I felt so taken care of. It was such a magical experience it actually brought me to tears (sorry Kendra.... Awkward lol). But I really felt a deep healing. Kendra is a master at her craft.