I was surprised to see this place had an average of only two stars because I've heard good things from other friends. I didn't have any issues with their customer service; however, my friend and I were the only people there (we visited on a Wednesday afternoon for lunch). I got a salad bowl with romaine and chicken shawarma. I thought the chicken was juicy and had a good garlic flavor. I added grilled onions, shredded cheese, pickles, and cucumbers with tzatziki on top. I'm not familiar with authentic Mediterranean food, but as far as taste went, this was a big portion and satisfying. I would return to try more options. read more

Rachel's Mediterranean Grill - romaine salad with chicken shawarma and tzatziki - Mediterranean Near Me - Pittsford, New York

A little disappointing to be honest. We were feeling lazy and craving Mediterranean yesterday, so we Doordashed some Rachel's to our home. The food was nothing to write home about. Everything seemed fresh and edible, but it was expensive for "fast casual" food. For example, a steak souvlaki bowl was $16 without extras and the portions weren't that impressive. Maybe I would order again for $11-12 (Chipotle prices), but the quantity to price ratio is def. much better at the mom and pop restaurants. Taste-wise, I thought items were a bit too garlicky. I was super parched afterwards and needed to drink a lot of water as a result. Overall, not bad but I think overpriced and not as good as the local mom and pop Mediterranean restaurants in town. read more

This was my first time having Rachel's Mediterranean Grill. I had it at work catered. What we got was a big Greek salad with many large dressings that were delicious. A big tray of white rice, a big tray of hummus and pita chips. And lastly a bunch of Slovakia Wraps ( I think that's what they're called). For catering it was very delicious. However before I give them a better Star rating I need to go to the restaurant myself and try their food fresh and hot and exactly what I want. For catering though I definitely recommend them. read more

Rachel's Mediterranean Grill - Catered - Mediterranean Near Me - Pittsford, New York

Just visited Rachel's Med Grill for the first time at their Hylan Dr location in Henrietta, NY. I was ordering lunch to go and it just before 12 PM. There was 1 person working, trying to fill orders, cook and restock the food line which was virtually empty of all proteins. Again, it was peak lunch time. Eventually another person came in from the back. The 2 employees did their best and the food was pretty good but I waited way....to long for it! Not optimistic that the place will last very long. Too bad, had the potential to be very good. read more

Ordered for pick up. We ordered a brown rice bowl & a chicken wrap. The bowl we did falafel & it was so dry that it made your mouth dry. The tzatziki just tasted like sour cream. The portion of the wrap was small. Then both of them had limited choices for toppings & there were not really any side items you could get. For the 2 items it was $31!!! Way overpriced for what you get. Only reasons we got food here is because we get airline points & we have never been there. We will not be going back here read more

Service is really subpar. Ingredients are often cold and stale. My most recent experience I visited on a Saturday with no other customers in the restaurant around noon, and was told they were out of fries, one of only 2 or 3 sides on the menu. Seemed to me the employee just didn't want to make any. I've tried to give this place a fair chance, and the quality is just not serviceable. Not to mention, it's fairly pricy for what you get. read more

Don't waste your money. Worst service ever by three staff members who clearly did not want to be there. Chicken and lamb were both dry, reheated and over cooked. Barely a handful of lettuce in the salad bowl $14 for a salad the size of a $3 takeout salad at Wegmans. Seating area was cold both physically and aesthetically. A huge disappointment. read more

This was our first trip to Rachel's and here's what went down...First off plenty of free parking...Great big and clean room, sort of an industrial vibe I guess with exposed stuff anyway...Next the service...Not bad, not fast but good enough for counter style service...The menu is very limited, but that's not a bad thing most times, do something right and stick with it...But now for the rest...We ordered salad bowls which were amazingly small looking but once you got into it there was plenty...I ordered the chicken shawarma and the wife ordered chicken souvlaki which she said was bland with little to no spice...All in all not a bad spot to eat at but nothing we're gonna rush to eat at soon...Prices were the usual for todays food world, not too high...Try em out for yourself and cheers... read more

I can't tell you how bad or good or average the food is because their terrible customer service prevented us from getting the food we ordered. At the height of dinner time - 6:30 pm on a Wednesday - used their App to order pickup. While driving over they cancel our order by email - they don't call and they don't text, they send email 16 minutes after accepting the order. Arrive to find two adolescents saying they had to cancel the order because they did not have the stuff we ordered. You know - food/ ingredients like lettuce and gyro meat. You're a f**king restaurant and you don't have the basics with 2 and half hours left to be open? Why accept the order?why not call immediately? Why not open your refrigerator and get out more ingredients? Why are you even open? Why are you business? Because you're failing ! Absolutely shitty service to take an order that you can't or do not care that you can't even try to fulfill and then to send an email that arrived while I standing in your business with empty pans and idiots behind the counter that could not form the thought to notify us that our trip would be a waste. The sooner you go out of business the less disappointments you'll be able to cause. Oh yeah, and fuck you too! read more

I returned to Rachel's and found the food to be stale and bland. The staff was slow, and the prices increased. I had high hopes for this location, but it has been a disappointment. read more

We went for lunch Saturday before the performance of the Nutcracker. We had 2 wraps and 2 salads - all 4 were very good. The staff was prompt, competent and courteous. We particularly liked the gyro meat, the grilled onions, and the fresh cut french fries. We will make it a point to visit again. read more

My friend and I went there for lunch What a disappointment!!! We had the pitas filled with veggies and grilled chicken. Passable at best. But what restaurant does not have bottled water or even water from the tap??? There was a very small selection of soda. WHen my friend asked for water, we were told they " were out of cups" Apparently, we were told, there is a world wide shortage of cups!!! I told her they should go 3 miles down the street and buy some at Wegmans......unbeleivable. The inside was stark - needed something to fill the large open space. Food was passable, very expensive and I will never go back, BYW - we were the only customers- not a suprise read more

Just called this place and you can't order over the phone, and their website doesn't have all the options. I tried explaining that to the people there and not sure the staff working there is all that understanding or helpful. For a chain new to the area - good luck. We have been to other locations and the food is fine but the infrastructure seems to be poor. For management - there are no options to order a salmon bowl online. read more

Ordered online on October 6, 2022 at the Pittsford NY location and paid for my food on the app, went to pick up my food and the restaurant was closed! Tried calling and left messages with no reply. Got charged $44.01 and still waiting to be reimbursed or any type of response. I also emailed the company. read more

Filthy. How do you operate a Mediterranean restaurant in PITTSFORD NY next to Olives and Alladins that's this bad. No wonder it's dead. The employee was pleasant however the facility is disgusting I have never been anywhere that is this dirty. The floors are covered with garbage and leaves and there is literally no one in the place. The restrooms had never been cleaned cleary as there is human fecal matter on the door handle and walls. You simply don't deserve to be in business or in PITTSFORD. Pathetic. read more

The restaurant has changed their parking lot into an outside seating area which was not convenient or welcoming. To get in the front door you have to step over chain fencing. The lettuce out on the line did not look fresh so I passed on that which I normally would be all about. Food was good but for $11 for a pita sandwich and no side or drink, there is room for improvement on either the price, or offerings. read more

After several good experiences, our most recent takeout dinner from Rachel's was poor. The rice was very undercooked, to the point that there were many hard, totally uncooked pieces. They need to sample their rice before they serve it. My pieces of steak were burned to a crisp, and I like well-done steak. They forgot to put the chicken in my wife's salad, so we had to go back. The place seems to be run by very young workers who don't know what they're doing. Maybe we'll give it another try, but it seems to have gone downhill. read more

First and last visit. Food tastes like bad leftovers, and is the Rachel's Rice supposed to hurt your teeth? Probably the most expensive (for what you get) disappointing food I've ever gotten. read more

Don't bother. The parking is an issue. The decor and ambience - I would rate at a two. The menu is super limited. You build your meal by picking out the ingredients and half the bins were empty. We were there at 6:45 on a Friday night. My husband commented 'wow looks like you've run out of a lot of stuff' and the server said 'well we're closing in an hour so it is what it is'. The attitude. We left. Really disappointing. We keep having hopes that a restaurant in Pittsford Village will be successful. I don't know what the issue is but this place won't last either, sadly. read more

We were sooooo disappointed on our first (and last) visit as we'd heard great things from friends in Buffalo. Although we'd ordered take-out "ASAP" ~30 min prior to arrival the order had not been started when we showed up. We'd selected 2 Chicken Souvlaki Baked Greek Pita Wraps with different toppings. Mine did not include the Tabouli "on it" that I'd added for $2 more. On both pitas the grilled onions were not grilled (they were something between raw and tepid) and the chicken was a weird texture without any hint of Souvlaki preparation. The Tzaziki sauce was applied (too) liberally but lacked taste apart from the sour cream base. The highlight was the pita, which was superior to store-bought. The "take away" bag contained no napkins or utensils. Conclusion: we'll stick with our favorite Mediterranean spot, Basha, down the road. read more