Made an appt 2 weeks in advance. Stayed home all morning for 8-12 time slot. Never showed, never called. When I called, they said we can come back in 2 weeks. read more

buyer BEWARE!!!! this company has poor customer service, non responsive and poor follow through. We began the process of getting a generator from this company June 2023 and are still waiting for the work to be completed. We currently have a generator on out lawn with no propane connectivity and no install yet more than 3/4 of the monies have been paid for. We call and do not get a call back unless we physically go to the office and demand a response. What a disappointment. Next step.... small claims court! read more

Do not use this company. A technician came to our home for an estimate. He was very unprofessional and quite condescending. He was unable to complete the work that day and we had a time constraint to get the work done. We never received the estimate and Rack Electric charged us for the service call even after we complained about this tech. I called and tried to resolve this with the office manager, but she refused to refund the service charge. Do not use this company. Their customer service is lacking and their service techs are unprofessional. Plus I have since heard from others they are a complete scam and outrageously priced. There are plenty of other quality reputable electrical companies to choose from in the area. Save yourself the money and aggravation and stay away from Rack Electric read more

Totally unresponsive service. We i needed help during a power outage I was told it would cost $395 to be put on a priority list but no service date could be promised. My original yearly contract of $595 was supposed to include 24 hour emergency response but no one came. read more

They don't call you back! I left at least 6 messages for customer service support and they don't return your calls. Can't get through when you call. They are AWFUL! read more

Had Generator installed with tank under driveway. Promised that there would be no problems as they had done many of these installations. Bottom line, they did NOT use a reputable Paver company to do the job, and the driveway sunk. It presented a dangerous situation if people walked up driveway. After 3-4 weeks of waiting for Rack to get a Paver company in to correct the problem, they sent one of their "Paver Techs", as they referred to him, to fix the problem. He came, broke 6 pavers removing them in order to level the driveway. He asked if I had pavers to replace the ones he broke and I did, however, they were not weathered and did not match. I have since had the Driveway Power washed, but these 6 pavers stick out like a spotted leopard. Now , I get NO response from them when requesting that they fix the problem. Do NOT deal with Rack, unless you want issues. read more

Rack Electric - Driveway after Rack fixes sunk in driveway. - Electricians Near Me - Boca Raton, Florida

we got sucked into Rack Electric when they bought One Stop Generator. we contracted for a generator install with One Stop just before they were bought out by Rack. so we got stuck with Rack. while Rack's technicians might be quite good... this is absolutely the worst run company I have ever had the misfortune to deal with. they do not answer their phones.... every call is routed to an answering service, and will NEVER be returned... no matter how many messages you leave. after paying Rack over $20k, for the install, and while my generator is only a few months old, and under warranty, I now have to find another company for maintenance and monitoring. if you use this company, you will regret it forever. read more

Updated with more detail... Edited review... Customer service...no returned calls, some jobs poorly done, untimeliness of appointments, has a service window from 9am- 6pm. Does not respond to negative Mobile Link notices. Stayed home all day and they showed up at 5:30 pm ...did not complete or double check the job...had to come back...many weeks went by before completion. I'm switching companies. Done with Rack. Read all reviews especially service related. Absolutely substandard service...Need more qualified techs and better customer service communication wise. No need for owner or manager to respond. Reply to Rack's response. Instead of denying my review or saying I do not exist ...Kindly look at other negative reviews. They are a message. They are very accurate. Listen up... Your service started out very good and bombed... You are losing business but you're busy enough to not worry about it. It will catch up. Deliver quality and it will come back to you... otherwise that reverses. I'll never use your service again, read more

Jesse We did call your company numerous times and always got the answering service and left messages to no avail. We had to go in person to the Boca Raton office to at least get an update on What was going on. This project is now 11 months old. Now more than ever we re convinced, your company is playing the cash flow game. We own numerous homes and just had another generator installed at another home through Anderson Power Services and WOW!! What a difference! They were prompt, customer service oriented, responsive and competent.just wish we had used them for this home. We will clearly going forward use them. read more

I was with a great company who sold to these horrible people. They have cancelled 2 appointments for service just before a hurricane and now when I call they just hang the phone up and refuse to answer. They bought my contract and they are now in breach of that contract. I can sue them but they will have to hire a lawyer. I have never dealt with such a terrible charlatan company such as this. Their customers are apparently victims of their poor service. read more

Avoid company, total scam. Horrible service. It takes me multiple email and call attempts to receive a response and still do not have any updates on my deposit payment which they've been holding for 9 months. I have not received my product or services and it is nearly impossible to get an answer from them. They route me to different person every time who responds one time saying they will look into it then never hear back no matter how many attempts I make to reach them. Total scam read more

this is absolutely the worst company I've ever dealt with in my 11 years in Martin county. They overcharge, they don't return phone calls. I could go on and on. if I could give them zero stars I would. read more

I got my generator installed 2 years ago. It cost me $25,000.00. The salesman, Wayne Lang, and the install team were amazing. Six months ago, I got a call from Rack telling me I needed a surge protector for my generator and it would be $350. At first I said, "yes of course!" But soon after I thought about it and wondered why a surge protector wouldn't have been installed with the generator which was installed to provide power in an outage. Wouldn't you protect the alternative power source you are installing in case of an outage with a device that protects it from a power surge which happens often during a storm, thus needing the generator? I've been calling Rack Electric to find out the answer for the last 6 months. No call back. I went to their office and asked to talk to someone. No one was there and no one called as they promised. I asked to talk to the owner whom I have met, no call. Would I recommend Rack Electric? No. Does this seem SHADY? YES. read more

had my maintenance service after a year of installation. right after the rack electric service; my generator stopped working. it's been almost 2 months now waiting for the part to arrive . every time their service guy comes brings an excuse not to install it. they sit in the car and leave after almost 2 hours. i am not really happy with this company. when i email or call them for these issues; i kept getting forwarded to multiple people and at the end nothing!!!!! their service is sub optimal. read more

DO NOT USE RACK ELECTERIC!! I hired Rack Electric to install a generator The contract was signed and deposit given on 6/13/22. I still don't have my final inspection. I've emailed, called, and even begged to have my final inspection completed. NO REPONSE. Yesterday 2/27/23 i called to talk to the owner to let him know what's going on with his company. NO RESPONSE! Thankfully my generator is hooked up and ready to go if needed, but its not fully permitted .AVOID THIS COMPANY AT ALL COSTS! Once they have your money they just don't care read more

worst customer service in any industry. They don't call back, do not answer when you call them. DO NOT BUY A GENERATOR from this company.

I don't know enough superlative words for Travis, one of the Rack Electric service professionals. He came to replace a gauge on my propane tank and informed me it did not need replacing (saving me over 250 dollars). He then went through my entire system, gas line, vents and generator and pointed out potential problems and fixed them on the spot! He went above an beyond. I told him he was a rare individual and he simply stated he had pride in his work. When was the last time you knew someone who went above and beyond to help a client? When was that last time you heard a hard worker to say what drives him is pride in his work? Travis is the reason I will continue to ask Rack Electric to continue to support my Generac generator and the 500 gallon propane storage tank! I don't know to express my gratitude and amazement. Thank you Travis. Great success to you!!!! read more

Don't expect any service. They are unresponsive. Filing for breach of contract now. Waiting for service due me last year.

Signed up for a service contract with Rack for my brand new generator (like 2022) and for some reason my dryer no longer works. I called an appliance repair guy (dryer is nearly new and top of the line) and he said that the red light was off on the generac box inside the house. Thinks might be a new switch that needs replacing on that unit. I called Rack, woman that answer was super nice but she said my generator was out of warranty by a few weeks so she would have to charge me $295 for someone to diagnose the problem. Told her that I thought it might be a good idea to not rip off someone paying you almost $500 a year to change oil and a filter twice a year. Profit is what, 90% on that service. I asked Guy (I think) if that seemed like a good way to treat a current customer and he didn't have much to say. I run a business. Probably a bigger business than Rack and I would never treat a customer that is paying for service and getting very little and when a problem does arise (clearly stemming from the generator) try to over-charge him again. I cancelled the service call and maintenance contract on that call. Plenty of replacement firms out there. read more

Do not use this company. They signed me up for a service contract on my portable generator (the second year in a row), had a technician come out to do a maintenance service. The tech said I needed a new battery and air filter and would call me back once he got the parts. After waiting almost three weeks for a call, we called and I was told they can't service my generator, because they are no longer servicing portable generators. Very poor communication and very poor business practice. read more

Great employees but worst answering service ever. The employees never seem to get my messages and their automated text service is a complete disaster. It claims that people call when I have 0 missed calls from anyone and I'm with my phone read more

I am using Rack for a generator install, and could not be happier with the service and professionalism of the company. They actively communicate, problem solve, and have cleanly installed all equipment. I found them via Yelp and am very happy I went with them. I am sure my neighbors feel the same way, as now I see Rack trucks throughout my neighborhood. This company is great to work with - I highly recommend. read more

They put in a Generac generator and lighting in our house and my business. Just tell them Ray sent you. G-d bless these OG New Yorkers! Best in the business. read more

This company took deposit for generator and installation back in September 2021. Promised installation by January 2022. Had to send legal letter in June because of continued delays and non retuned phone calls. Started installation in beginning of September. It is completely inspected and signed off. The unit is still not online as of October 10, 2022. Worst company we've dealt with in our remodeling project. read more

These guys just finished installing our generator. They were very professional, extremely tidy, surprisingly quiet for the work being done. We had two crews- one to install generator and one to bury the tank and make those connections. Both crews were outstanding. We didn't know what to expect for this experience and have been very pleasantly surprised. Thank you, Rack Electric! read more

We requested Rack perform a home maintenance service on our Generac generator; the technician changed the oil and filter but could not start and complete a load test. Two days later, we discovered that one of the generator doors was left open, exposing the unit to the elements. The office advised that they would send a senior tech to perform the load test. Two persons arrived and attempted to start, transfer and load test to no avail. After their departure, we observed that half the property had no power! When we notified the office of the power outage, they advised that a charge would be encountered for an emergence response. Another electrical company restored power at no cos read more

I had a little bit of a rocky start when I was hiring them, but once that was worked out. They were a pleasure to work with. The guys were helpful and pleasant. They put in a large generator and 500 gal tank. Then the ran pipes for an outdoor kitchen space that is on wheels so I can also use it on the Lanai. They also ran the pipes and then did the hookup for the outdoor fire pit. I would highly recommend them. read more

Rack Electric's Generator Division is Professionalism Personified Just had a new Generac generator installed. During the installation process we had to work with four different groups from the company. I can say unequivocally, that each and every one of them was professionals in every sense of the word. They were courteous, helpful, willing to spend time explaining how things worked. And they made my family feel completely comfortable with the level of service and professionalism that they showed us. Wayne Lang who led the team was always there for us. Always punctually returning phone calls and texts and always keeping us apprised of every step in the process. He was a pleasure to work with. I would recommend, Rack Electric in Boca Raton, to anyone who is looking install and/or maintaining a generator here in South Florida. They got the job done just in time for us to have peace of mind for hurricane Dorian's arrival. read more

Here we are, December 29, 2022 and we STILL do not have the permit since signing the contract on May 12, 2022. After my last review I received two phone calls, one from a manager and one from the permit coordinator. Manager apologized and advised after the permit is issued we would get priority installation and hopefully they could get me to improve my rating. The permit manager advised the permit would be submitted to the city on September 19, and she would call me when the permit number was issued so I could track the progress of the permit. I told her that would be great and I hope she follows through because so far nobody has returned my phone calls or followed through with what they said they would do. She promised she would as she knows how important the customers are because without them she wouldn't have a job. She also advised if I had any problems I could call her direct. The permit was submitted on September 21 and she still has not called me to provide me with the permit number. The permit was denied by the last reviewer on October 18, one of the multiple reasons being my landscaping. So after a week or so of not hearing from Racks permitting department to obtain my corrections I called for the permit coordinator on two occasions, was told she was not at her desk both times and left voicemail messages, neither of which were ever returned. The third time, I was questioned as to why I wanted to speak to the permit coordinator so I explained that I needed to provide her with information so they could resubmit. After being passed off to two other employees I was eventually told that the coordinator told them all the corrections were made and the permit has already been resubmitted. I informed them that was not possible as no one called me for the landscaping corrections. I was put on hold and then told the coordinator would call me back. I then asked for a manager and told him I needed to provide permitting with the landscaping information but no one was helping me. Approximately 20 minutes later the permit coordinator called me to obtain the information. Again the permit was denied for multiple reasons including landscaping, this time I went to the city myself and provided the landscaping corrections. The landscaping corrections are approved but still waiting on Rack's submissions to be approved. According to the cities website it was over two weeks before the first permit denial corrections were submitted to the city. In Racks response to my last review it seems we continue to be "the exception", I don't see anyone taking ownership or caring deeply or being gutted by not meeting our expectations. Why must we wait until the permit is issued for priority service? Why not prioritize the permitting corrections as well? It seems to me that all the 5 star reviews are for smaller projects and Rack Electric might be overwhelmed by the bigger projects based on Shawn R's review about his generator installation taking a year. I would love to hear from John Rack to find out if this is the kind of service he was talking about when he came up with the slogan, "Rack has your back." Still would NOT recommend this company to anyone at this time but would love to get the service they promise so I can change my rating. Response from Rack Electric to our last review 3 months ago. Ms Barbera and Mr Miller, I apologize on behalf of everyone at Rack Electric. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We always aim to deliver a great experience, and we are gutted when we don't meet our customers expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. read more

We had a charge port installed for our Tesla. Devon and Carlos were very professional and completed the job in a timely manner. I definitely would recommend this company. read more

I am so disappointed in the service I have received so far! I hired Rack to install a generator and propane tank and up until now it has been fine. now that the actual installation is supposed to happen they have fallen down on the job. The generator was installed with no problem but the propane tank was supposed to be installed last week along with my next door neighbor but when the crew arrived only they told me I wasn't on the list. I called and wrote and email and was told they they would be coming today at 8:00 am, at 9:30 I phoned and was told the crew was in Boca and would be coming to me at 1:00 am It's now 3:00 and no one has showed up nor have they called! I called and was told my message would be passed on to the gas department . They lie and make up excuses and nothing happens but a lot of apologies but no action. DO NOT USE THEM! I will also be writing a review on BBB. read more

I had an appointment with this company and they never showed nor did they ever call me back, when I called back they said they would be in touch and handle this immediately, five days later no call back, I called once again and left me on hold for five minutes knowing my situation. Stay away from this Company, they are terrible! read more

We have used Rack for a few years since they put in our generator. The technicians have overall been good. There was one situation where it took multiple attempts to solve the issue. The customer service has been hit or miss. We have always paid right on time without any problems. Lately, their focus seems to be more about money and less about customer service. I have had to listen mostly to commentary on how they should be paid for their work and not do anything for free. We have never thought or suggested otherwise so it has been very off putting. It is hard to find companies now that seek to correct the actual problem and bill appropriately verses only doing an item listed on their service ticket. read more

Honestly - they have THE BEST customer service I have ever encountered. They make sure you are happy - they come on time - they communicate effectively. The go above and beyond. Best. They put in our generator months ago and we discovered an issue with sprinklers just recently that normal companies would have just said - oop not our fault but they said - ok - we see it could have been us - lets make this right. Down here with so many fly by night people this company is a gem. Don't hesitate. Hire rack! read more

Called within 48 hours of the hurricane. The hour or day did not seem to make a difference. Professional people and more importantly competent. He went out of his way to find a part at 1 am pre storm to make sure our unit worked. Would use again. read more

These guys are amazing. On time and very knowledgeable. They work fast and efficient and would recommend them to anyone. I had a few issues going on at my house from my panel to my Generator, they responded quick and got me up and running. I am having a pool installed within the next couple of weeks and I already know who I'm calling for my electrical work. Thank you!! read more