Don't buy from this website. Cart total included free shipping, however a $10 shipping charge was…read moreadded to the order only after payment was submitted. Tried to contact customer service, but they were no help at all. Terrible website!!

On April the 2nd I went in to buy a pair of shoes for my grandson. On the 22nd the sole started…read morecoming away from the shoe. I took them back in and was given another pair. Today he came home from school with the same issue. This was the new pair we exchanged. I called the store and was told by Raven( the manager) that I could bring them back, get a store credit and get another pair of shoes. When I got their Cameron told me they would not take them back because they were worn? Ok, first of all, they weren't. And surely he couldn't have thought they'd be in pristine condition, they were being worn. Anyhow, I basically paid for a pair of shoes my grandson got to wear for not even a month. I was lied to and that is unacceptable. I will never ship there again. Please be warned, they obviously don't care about the customer and that's pretty shoddy business.

They're very accommodating bc I was interested in a pair of work boots that their store didn't have…read morein my size. Salesperson located them & gladly refunded my original purchase at the Justin store. Went to the other location & purchased them! Thank You Academy Staff!

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

Easy shopping experience. Went in for one thing and left with that item. Was able to pay for the…read moreitem in electronics. The cashier was very personable and helpful. The only bad part about the experience was the WiFi was slow in the back of the store and it made it hard to pull up my Target red card app in order to pay. I logged onto Target guest WiFi and it went a little faster. Cashier explained how the WiFi was slow in the back and was very patient. Target 7845 N Macarthur Blvd Irving, TX 75063 (Review 21 in 2025 and 864 overall)

Gets the job done but checkout lines are insane on weekends. Nothing special, just your average…read moreTarget.

as soon as I walked In the door I was greeted by a staff member. They directed me to what I was…read morelooking for and I was in and out with everything I wanted within 5 mins!

Went in looking for a Dallas stars jersey for a present today but knew nothing of the Dallas stars…read moreluckily for us the two male workers who were on the clock guided us through everything. Explaining what players were the best pick and best material and overall which would be the best present.Although they didn't have the jersey at this location they called other ones and were able to get one on hold for us.In the end we got the jersey and were very satisfied with the customer service at this location!!

They do have more to offers than the other dicks. There is more golf items here as well. There's a…read moreclimbing wall. I got fitted for a driver. the guy was so patient with me and allowed me to try everything I wanted. I ended up with a Qi4D men's shaft because the womens shaft was too whippy. There are tons of golf clothes here. I havent explored much. I just go straight to the golf section

Fantastic store opening weekend (9/19 - 9/21) with some good giveaways and guest appearances!!! The…read morestore is huge and has a big rock climbing wall, a golf simulator & more! All of the employees, security, event staff were all extremely helpful and welcoming. The shoe selection was stunning, so many brands, so many colors! I could spend hours looking. Expect to spend a decent amount for what you are buying but there are definitely quality items here that I'd be more than willing to pay for :)

This place is a hidden gem!! You wouldn't think that a store tucked away in this part of town has…read moresome of the most exclusive gear. Every single thing you find on the adidas, Nike, puma, whichever website is available in this store and it didn't look like they had any shortage of stock. You could find club, country, this season, last season, last World Cup even stock here in - ready to try on and pick up! To top that, MJ and Sergio are very helpful and go out of their way to make their customers feel special. There was a guy who needed his number printed on a jersey for a game the same night, they did it for him. A kid who wanted his name on the World Cup jersey but lived far away, they did it for him immediately. And the printing is also official gear and done very well. I'll def be a regular here for all my football/soccer needs, and would recommend you should too.

Absolutely love this store! Always helpful and very friendly! This store never disappoints. For all…read moreour soccer needs we come here even when it's last minute they always have to what we need!