Great service, good selection, good value. They actually helped me through the whole process of…read moretrying on multiple shoes to find the right ones for me. I'll go back for all my walking/athletic shoes.

I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

Really hard for me to believe I had to add this business to yelp. I mean we're an active bunch and…read moreyet this has gone unnoticed until today! Major retailer carrying sports, fitness,cardio and extreme sports equipment, a wide variety of trainers and hiking shoes for men and women. Plus Camping, Fishing and traditional hunting firearms. During my visit today I purchased 2 pairs of trainers Hoka Bondi's and Brooks Adrenaline for my daily walks grab a few tanks for around the house while shopping. Naomi helped us and was wonderful very knowledgeable of the shoes I was looking at and the ones I wanted more information on. This particular location never disappoints when it comes to quality active lifestyle gear and clothing at a reasonable price and as a member the rewards come in handy when making such purchases.

I have ordered online and shopped in our local Dick's store and I have had great customer service…read moreand great value. When something is not right and I need to return the process is easy. When I order online they ship very quickly. I am now a VERY LOYAL Dick's customer.

Staff was amazing. she even put tissue paper in the bag that contained a gift. My 16 year old was…read morepurchasing a birthday gift for his 14 year old brother

the two young guys working were soooo helpful, very personable and very nice!!!!!! They were so…read moreawesome to my grandson and found the 1 hat we needed in the store.

Spent 30 minutes in line to buy a gift card. Unbelievable all the employees standing around and…read moreonly one cashier. That cashier talked to the person in front of me for 20 of the 30 minutes as they knew each other.

Took my pops to buy his first handgun! The process was super easy for him. The gentleman really…read moretook his time with him!

Mr. Rick is a class act of a business owner. Full of wisdom, grace, and faith - with the most…read moreimportant being the Man of God. Thankful for the help received when getting my Sticky Holster and the sharing of testimony.

Had a very good experience today at this location. Called yesterday and asked about ACC Crappie…read moreStix, they run about $60 with tax on average. this is a pretty good deal because this place is one of the only places in the DFW that carries them in stock. It's good when you can call a place and they can look something up and tell you if they got it. This turned out to be a secret gem for all of the fishing enthusiasts out there. Now it is my spot to go to

This is a great store for adventure equipment, apparel, shoes and much more…read more I am not much of an outdoor person but when you need high quality, this is your place to shop. They are a co-op so you pay $30 for your membership and collect points on your purchases. I am here as we are headed to a few national parks for vacation and needed some hiking gear. I was in and out pretty quick but will be back to shop all of the isles and I am curious about their assortments and so many items I have never seen before. Super friendly staff, too.

This is a great store! Everyone is friendly and helpful. I am particularly impressed with their…read morebicycle repair department. I received particularly great service from their Bike Tech, Sam. He was able to repair my front derailleur on the spot while I waited. He really knew what he was doing! He explained what adjustments were needed as he worked, and in no time had it working like new! If you have not already, you should join their Co-op. It's a great value and you will enjoy the savings. If you need your bike serviced, be sure to ask for Sam!

Went to this location earlier today to pick out new gear for this year and Lonny was such a big…read morehelp. Appreciated his friendliness and his knowledge for all the different products. Would definitely recommend this store. Thanks again Lonny.

Went in looking forward a backpack, left with a helmet & board. I was greeted as I walked in &…read moreassisted by Jason. I'd definitely return.

This is the largest Foot Locker in the world! The atmosphere is electric and the staff was friendly…read moreand helpful. we found exactly what we were looking for and it was on sale! The selection is similar to what you would find at footlocker, but there were additional colors and options for the whole family. What makes this location unique is the the half sized basketball court in the back where you can shoot hoops and play with your family, the treadmill you can run on to try out your new shoes, huge screens showing ads and sports events, and a digital scanner to measure your feet to make sure you get the right size. The overall size of the store and volume of products is like no other location in the world.

My son has been in a locked residential mental health facility for months, working hard to rebuild…read morehis life. After finally being approved to wear normal shoes again, Footlocker sent the wrong pair, and now refuses to fix it because he can't return them from the facility. It's heartbreaking that a major company has no policy to help underprivileged kids in treatment programs, while claiming to care about community. We're asking Footlocker to do the right thing, make this right for a young man who deserves fairness, not rejection. #DoBetter #MentalHealthMatters #Footlocker

Rude, unprofessional and lack customer service…read more We are a non-profit organization and had t-shirts screen printed; they turned them around quickly - but the color was not as provided in our camera ready artwork, logo was placed to low on the shirt - refused to do anything to correct and "maintained their stance."

This guys are ignorant and could careless about any customer. All they want is your money. These…read moreguys charged my card an extra $8000 and we are in day 5 and they still haven't fixed it. The owner didn't even say he was sorry for the mix up. When I told him we had no money because of his screw up he just laughed.....really???