I purchased a pair of Brooks sneakers from Bear Creek Running Company in Keller back in January. I…read morewill say this upfront -- they were probably the most comfortable sneakers I've ever owned. That said, in less than 90 days, a hole worn through the toe area. Full disclosure: I do walk about 36 miles a month. I went into the store and showed the damage. The two young men working there at the time were twin brothers. They actually suggested I use duct tape to cover the hole. Honestly, hearing that regarding a $145 premium pair of Brooks sneakers was pretty shocking. My wife had given me Mark, the owner's, contact information. I called him, and to his credit, while he was not too pleasant on the phone, he did seem concerned. He asked me to come back to the store on the day he was going to be there and said he'd work something out regarding a return or credit. When I arrived at the retail store to return my torn sneakers, a nice young man named Jonathan helped me. They didn't have another pair of Brooks available, which honestly I was hesitant to buy again anyway after this experience. He then brought out a pair of black New Balance shoes that were actually more expensive than the Brooks. I explained that Mark had said they would work something out regarding the torn sneakers. Jonathan walked to the back, spoke to Mark, then came back and told me they would only give me 50% credit -- and they had to keep the original shoes. I asked if I could at least keep them to use as yard shoes since they were only offering half credit, and he said no, he could not do that because they would be returning the shoes to the manufacturer. So I declined the New Balance shoes and left. Here's the part that really stands out: I called Brooks customer service directly. Patrick R., a Brooks running specialist, simply asked for the numbers on the tongue of the shoe. No photos. No argument. No hassle. Brooks immediately agreed to send me a replacement pair based purely on customer service and standing behind their brand. What truly bothers me is this: The store most likely could have returned the damaged shoes to Brooks themselves and received full credit/replacement exactly like I did, yet they only offered me 50% credit while trying to steer me into a different, more expensive shoe that wasn't even close to the style I originally purchased. Mark, here's a little advice:When you operate a local retail business in a community like Keller, Texas, and you carry premium brands that stand behind their products, your store should do the same. Shame on Bear Creek Running Company for the customer service I received. People deserve to know the difference between a company that stands behind its customers and one -- Bear Creek Running Company -- that doesn't.

They really took the time to help me find the right shoe. As it happens they didn't have my size in…read morestock (no retail store did), but I appreciate the effort.

I had no idea Dicks could be so fun. They have everything here…read more They have all brands, colors, and types of water bottles. They have so many different types of shoes, helmets, baseball bats, basketballs, clothing, swim trunks, golf clubs, and SO much more. They literally have everything sporty at this location and they've made it so modern. They have batting cages and a mini golf area set up to test golf clubs. We had so much fun just looking at everything they had within the store. They have a whole section of reasonably priced workout equipment as well & an area you can test some of it out with weights and everything. Most of their clothes are overpriced & some of their other items as well. They do have deals though that make it worth it though.

I have tried multiple times to purchase this item and keep running into issues with both inventory…read moreaccuracy and customer service. On my first visit, I confirmed online and by phone that the item was in stock, but when I arrived it was not available. Today I tried again and was immediately told, without checking, that the store did not have it. The employee was dismissive and rude when I asked about the online listing showing stock. I then spoke with a manager who was also unhelpful and dismissive, implying I was not being truthful and saying they had never heard of this issue. I've attached a screenshot showing the online stock information. At minimum, customers should be treated respectfully and given accurate assistance.

Great experience! I'm from out of state and this store was very welcoming. She even gave us a…read morediscount. Love my tee shirts!!

Returned back after a coffee mug had broken on the ride home. It was a christmas gift for a…read morecoworker so I was pretty stressed.. they replaced it and one of the gentlemen gift wrapped it wonderfully! Manager and surrounding staff were also very friendly. Thank you for turning my unfortunate situation around making it a great experience! Cheers, Adam

Spent 30 minutes in line to buy a gift card. Unbelievable all the employees standing around and…read moreonly one cashier. That cashier talked to the person in front of me for 20 of the 30 minutes as they knew each other.

Took my pops to buy his first handgun! The process was super easy for him. The gentleman really…read moretook his time with him!

Mr. Rick is a class act of a business owner. Full of wisdom, grace, and faith - with the most…read moreimportant being the Man of God. Thankful for the help received when getting my Sticky Holster and the sharing of testimony.

Had a very good experience today at this location. Called yesterday and asked about ACC Crappie…read moreStix, they run about $60 with tax on average. this is a pretty good deal because this place is one of the only places in the DFW that carries them in stock. It's good when you can call a place and they can look something up and tell you if they got it. This turned out to be a secret gem for all of the fishing enthusiasts out there. Now it is my spot to go to

This is my go-to REI and I often find myself here on accident with no intentional shopping list!…read more This type of experience has occasionally led to me buying the best gifts due to the ever-present associates that are always waiting (and asking) to help! The staff are outdoor-experienced and knowledgeable and friendly, but if you like shopping without being bothered, you may want to get creative or hide when you see them, because they truly are trying to help! (Yes, the membership is worth it...) The value is great and sales are typically pretty good (in-store and online), but what's really great is the dividend members get at the end of every year (like cash back on purchases), PLUS the really lenient return policy, they know you have to try some of this before you know it's a good item for you - gotta love the co-op! Note: they recently when bagless, apparently except for the holiday season as I saw they had paper bags for those gift-purchasers this weekend. So, in a non-holiday season, if you plan on grabbing a haul (like I do, apparently), you'll want to bring your own bag(s) or plan to take a few trips to the car! (They will hunt down a bag for you if you need it, or they'll help you to your car!)

Quick review to call out great customer service and an easy returns process! This is not my local…read moreREI, but I stopped in for a post-Christmas return when a gift didn't fit quite right. We were able to hop in line at the cashier, and make our return in less than 5 minutes. This might not seem like a big deal, but this simple transaction during the holiday hustle and bustle is worth shouting out. We had a paper gift receipt for our return, but you can also use a barcode in the REI app if you're a member of the Co-Op for returns. P.S. If you're not a member of the REI Co-Op, it's well worth it to sign up. It's a one-time $30 fee, and the benefits are great, even if you only shop here once or twice a year. (Free standard shipping forever? That alone is worth $30).

Went to this location earlier today to pick out new gear for this year and Lonny was such a big…read morehelp. Appreciated his friendliness and his knowledge for all the different products. Would definitely recommend this store. Thanks again Lonny.

Went in looking forward a backpack, left with a helmet & board. I was greeted as I walked in &…read moreassisted by Jason. I'd definitely return.

This is the largest Foot Locker in the world! The atmosphere is electric and the staff was friendly…read moreand helpful. we found exactly what we were looking for and it was on sale! The selection is similar to what you would find at footlocker, but there were additional colors and options for the whole family. What makes this location unique is the the half sized basketball court in the back where you can shoot hoops and play with your family, the treadmill you can run on to try out your new shoes, huge screens showing ads and sports events, and a digital scanner to measure your feet to make sure you get the right size. The overall size of the store and volume of products is like no other location in the world.

My son has been in a locked residential mental health facility for months, working hard to rebuild…read morehis life. After finally being approved to wear normal shoes again, Footlocker sent the wrong pair, and now refuses to fix it because he can't return them from the facility. It's heartbreaking that a major company has no policy to help underprivileged kids in treatment programs, while claiming to care about community. We're asking Footlocker to do the right thing, make this right for a young man who deserves fairness, not rejection. #DoBetter #MentalHealthMatters #Footlocker

Business appears to be permanently closed. Store was empty and no lights on…read more They had done work for me before and was great.

Our team at work had done an outstanding job this year, meeting all our goals. The leadership team…read morethought it would be great to give each team members a polo shirt with the company logo and team name on them. Kim and her team did a fantastic job. Kim was very kind. Offering options on design and placement. The shirts were done on time and are ready for our Christmas party. Thanks Kim. We will be back.