Fantastic TX-owned store with options for anyone and everyone! Great customer service and friendly…read morestaff. The location is prime as well.

Very nice store with very nice selection of clothing and shoes for all ages. So I think the store…read morewould want to sell product. I mean I don't think they are a charity organization. They are definitely a for profit company and are a great alternative to going to the mall. Nevertheless the staff has no idea how to sell. Obviously management doesn't either or they would make sure staff was trained. If they had trained sales staff I would speculate that revenue would increase 20 to 30%. It's so sad that service is so sluggish and sloppy. I mean it's a great store with a great location. Oh well....

I had a very good experience shopping there today. Got good deal on shirts, but the highlight was…read morethe sweet lady who checked me out....Tasha. She was so friendly and helpful that I left the store in such a better mood....just from having visited with her. - She's the kind of employee that keeps people coming back. - Thanks Tasha. Bruce Davidson - Carrollton, TX

My husband & I went to Nordstrom Rack to buy some gifts. When we got to the check-out, the cashier…read moreasked me if I wanted to open an account with their store. She explained, "The card will be good at all Nordstrom stores." I said, "Okay." So, I answered a few questions & voila! My new acct was opened on the spot. I was given a coupon as a courtesy for opening the new acct. After she rang up the items, my husband & I left the store. However, I had to go back in b/c she had forgotten to apply the discount! My husband went to the car and I went back in...ALONE! That was when the entire customer service experience completely changed!!! As long as my husband had been standing next to me, the employees smiled & were overly-friendly. When I stood in line to get the discount applied to my purchase, everything changed! They refused to apply the discount!?!?! I asked for a manager. When the "manager" got there, she refused to apply the discount as well. I explained that we had just purchased the items three minutes ago. I explained to her that her employees were polite to me as long as my husband was standing next to me. When I went back in ALONE...everything with her employees had shifted. Still...she refused. At this point, I began taking notes & asking questions such as, "Can you give me the number for Nordstrom's corporate office?" What is the name of the regional manager?" I asked any pertinent questions that might help me understand why the Nordstrom Rack was happy to open a new account but unwilling to apply the discount as advertised. The biggest lie that was told by their "manager" was that she didn't know the name of the regional manager. My husband & I later found out that the regional manager's office was housed in this particular location! Do you really expect customers to believe that a regional manager who offices out of your store is unknown to your managers? As a result of being lied to over details that don't really require lies, I closed my account with them after 7 days. Plus, my husband closed his account as well. We do NOT reward businesses that lie to us. There are too many other retail shops in our area that treat their customers with courtesy & respect. Nordstrom Rack & Nordstrom employees aren't trustworthy. Nordstrom's liars create unnecessary problems that aren't really worth the additional trouble. "Managers" who lie so easily about public information such as regional managers or other corporate contacts are NOT to be trusted. Nordstrom is supposed to be high-end experience that carries high-end merchandise. However, the ease with which their deceptive employees lie over such small issues is very concerning to me. If they can lie over small matters, they can lie over bigger matters which makes them very shady to do business with...in my opinion. HARD PASS ON NORDSTROM ET AL.

I wish I could give ten stars. Quality, style, and customer service were beyond anything I have…read moreever experienced when buying a suit. If you want to spend very modest, conservatively, or go over the top. Either way, you will walk away with the best quality, impressive, best fitting, men's wear that inspires confidence. You would be crazy to go buy off the rack department store when this is available. If you have the money to treat yourself, this is also the place. I do not have hundreds of Yelp reviews. If I give you a Yelp review, the business was either the best I have experienced, or the worst. If I find quality, value, and a business that really tries to meet a customer's needs, I feel I should share with everyone. This was definitely a unique find. I had been very inactive and recently had a surgery. I had temporarily put on a little weight and all my dress clothes were too tight. My brother unexpectedly passed, and his funeral was out of state. In a panic, I searched Yelp and found this place. The reviews, all though good , do not do this business justice. I consider myself stylish, and I like to dress well for something important. I met with Antonio and I was very impressed with his taste and his knowledge of fashion. Antonio walked me through the entire process of selecting everything I needed. Antonio listened to what I wanted, and he made suggestions that made things look great. I was shown everything and we found exactly what I needed. I was fitted and Antonio worked diligently to have it ready. I was treated so well. I had never had so many compliments on my look. The best part is that I am one of Antonio's customers now. When I lose the weight, I'm back to have my suit altered. I have made a great investment on something that looks fantastic and I am proud to wear. I will definitely be back and I plan on bringing my sons for a fitting. Antonio thank you so much for making a tough time in my life better.

If you're looking for stylish this may be your place. If you're looking for tasteful, maybe not…read more Definitely the place to go if you want a purple velvet tuxedo.

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

With everything in the world seemingly getting so much more expensive, Academy seems like one of…read morethe only places I go, where i look at things and think "that is a decent price for that". They have a good selection and all the sports gear you need and a pretty decent selection of athleisure wear.

My wife purchased a pair of Lelemon cold weather tights. They came with a LIFETIME GUARANTEE. In…read moreTexas, we have limited cold weather, so limited use. She always hand washed and air dried on the few occasions that they needed cleaning. None the less, due to the poor quality of the garment, they deteriorated. She drove the hour to the store and waited over a half an hour at the understaffed customer service area to exchange them. She was told that she would need the original cash register receipt to do the exchange. I could tell by the smug look on the sales associate's face that she knew that the chances of her having that receipt were non existent. My wife returned two weeks later, again doing there hour drive both ways and waiting again over a half an hour at the customer service area presenting not only the receipt, but the warrantee only to be told that the management had RETROACTIVELY revoked the lifetime warrantee. They were totally unapologetic about their despicable business practices. Their attitude was basically that's just the way it is. Get over it. This heinous behavior shows a total lack of business ethics. Anyone who does business with this criminal enterprise after reading this review, deserves to be ripped off buying crap garments at expensive prices with a company that does not stand by the products it sells.

amazing!-The employees there are so helpful and friendly. I walk in and am immediately greeted with…read morekindness and respect , I walk in there feeling like i am welcomed. Over all great store,great service.

We have been Brooks Brother's customers for 40 years+. Every suit in my husband's closet is from…read moreBB. Our son went into the Plano, TX store to get measured for a suit we were buying for him locally, because we live 400 miles away. This is for a wedding. They refused to measure him because he was not buying the suit in that store. There are no longer any regular Brooks Brother's stores where we live, they have all closed. I gather they were cordial to him, but refused to help. All I can say is Wow. Pathetic. I realize many stores are now forced to compete with their on-line business & the outlet business under the same brand, although I am not sure this is true for BB. However, refusing to help someone with something as basic as this. The guy at the outlet store (all that is available to us now) couldn't have been more professional and helpful. The employees at the Plano store denigrated the outlet stores, said they didn't know what they were doing. Customer Service is what separates the men from the boys. Plano needs to learn about it before they are the next BB store to close.

I have worn Brooks Brothers since I was a small boy. My family's relationship with BB dates back…read moreover one hundred years. Yes, there have been some up's and downs over the years, but all in all the new owners seem to be doing well. The problem and it is a substantial one, is the staff and management of the Willow Bend store In Plano. Upon entering the store you are first treated as if you are a potential thief before you are treated as a customer. Browsing is an uncomfortable experience with staff peeking around corners and positioning themselves so they can watch you in the mirrors. I am well aware that shrink is substantial problem across the retail spectrum but at this particular store the vibe is irritatingly oppressive.

It was our first visit there but it won't be our last. The location is huge. There were so many…read moreclothing options for toddlers, boys, girls, men, & women. They also had a nice selection of shoes, hats, & socks. The prices were fairly good. The store was clean and the customer service was excellent. I will be visiting the location again.

I went to this store to see about my golf swing and for suggestions for improvements and also to…read morepurchase balls and any necessary equipment. The pro there (Todd V), was so helpful and helped me immeasurably. Based upon my experience with him, I will buy any golf product he suggests, he is very trustworthy, I will be back!

I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

Took 2 bikes in to Bike mart Richardson for a tune-up. 2 weeks later they called me and I approved…read morerepairs. They then called me and told me the bikes are ready. Went to pick them up. They wheeled out a bike with 2 flat tires and no repairs completed. Horrible overall parts and repair service and way overpriced. $20 to change a bike tire plus the cost of the tire. GO SOMEWHERE ELSE!!!!!