Tommy, I wanted let you know how much I appreciate your ability to think about the issue at hand…read moreand develop a plan to address it. You remain calm when issues come up and engage that wonderful ability to solve the problem. I hired Tommy to plumb my new pool heat pump. Looked like an easy enough job. The heater was leveled when we turned it on. However, the fan was hitting something causing a racket. We had to tilt the unit to a 30 degree angle for it to stop. Not good. I could not reach the company's support. I went inside to email them. When I came back out, Tommy had discovered the issue and fixed it. The issue was a manufacturing fault. I can get hyper when issues like this occur and he has a very calming effect on me. I highly recommend him. you receive value service at a fair price

I was having an issue with my samsung refridgerator. I looked up appliance repair and come across…read moreTommy Time decided to give him a call. So tommy time came out to the house looked at my fridgerator and his diagnois was a clogged evaparator coil He then informs me he doesnt have the training or the equipment to make the repair so i paid him his diagnostic fee of 75.00 dollars and he left. so i hired gopro appliance repair out of louisville and they came out and did their dianostics and came to the conclusion that i had a leak in the yoder loop that could not be repaired. So now i had to pay gopro 211.89 for their diagnotic and r600 A refill which was needed to make the diagnois My problem with tommmy time is i was never informed of his inability to be able to do repairs on a closed system until after his dianois which from the tech at gopro was wrong I then in return contacted tommy time and informed him that his diagnois was incorrect and by doing this it cost me an extra 211.89 which i ask if he would refund me the 75 dollars i paid him he responded and said no because it paid for his time and gas to come out well i understand it cost money to do business but it cost me 211.89 more because his diagnois was wrong so i guess what i am saying here is you might want to ask small reair men if they are fully qualified to do the complete job before they come out or should the guy at tommy time advise people of what he is qualified to do since he cannot do all the repairs needed

Excellent service from start to finish! They were quick to respond, arrived on time, and had my…read morerefrigerator diagnosed and repaired in no time. The tech was friendly, professional, and explained everything clearly. The repair was reasonably priced. I highly recommend them to anyone needing fast, honest, and reliable appliance repair!

Scheduled appt for July 28 between 5-7. Got emails and text notifications confirming the appt. Day…read moreof appointment, no one showed up, no one called. Nothing. Edit since I cannot reply directly on yelp. No, we received no notification or call that no one would be showing up yesterday and no notification of a reschedule. You can cancel the "rescheduled" appt. We have found someone else to assist.

if I could give this a negative rating I would. had an appointment. Was told arrival would be…read morebetween 8am-11am & no showed. CALLED 5 TIMES THE DAY OF AFTER 11am & did not answer or return call. HORRIBLE customer service. Will NEVER call/use this company again.

Worked on my fridge a while ago and showed up, charged a fair price, so I called him when my…read morewashing machine started leaking because of that. I won't call again, as when I contacted him we made an appointment for him to come by on Friday between 1 and 2. I waited all day until 2 and called and left a message and he never called me back. I texted and he never responded. Absolutely unprofessional and I will never call him again. Found a reliable new repairman.

SCAMMER!!!! Gave him $95 to diagnose our issue with the washing machine. Told it would be deducted…read morefrom the cost of the repair. He NEVER would respond to my husband's calls or texts. I called and he stated he was waiting on the parts. NEVER heard back!!!! SCAM!!!!! Does not deserve a 1 star. Had to give him that to post a review.

Repaired our refrigerator and did an incredible job, you never know what they will find or how long…read moreit will tak. He found the issue quickly and had it fixed in no time.

We've had nothing but excellent work done by Joe's Appliance Service. They have responded quickly…read morewhen We've had waterline burst. They are our go to when we have an issue with our subzero.

Total con man. Repair did not fix the problem. Over inflates the cost of parts to the point of…read moreinsanity. Workers do not seem skilled at all. Does not stand behind his work nor return calls. Predatory behavior. Horrible person.

Kym has been to my house multiple times. Always a quality job…read more She squeezed me in instead of me waiting another 2 weeks.

Austin and Tim provided excellent repair service. I would easily have them back to work on my…read moreappliance. However, this company now ONLY uses AI to schedule the appointments. No human was ever available to speak to about the estimated time of arrival. The window was an entire day of waiting from 8 AM-5PM without an availability to request a morning or afternoon timeframe appointment. When needing to speak to someone about the parts, AI was the only option which provided NO SERVICE WHATSOEVER. Let AI assist but do not completely replace humans for a higher quality interaction and the opportunity to provide better customer service.

Freezer frozen over, Dquarius came over on quick notice and was prompt and polite…read more The issue was a lot more serious due to the intense freezing over months and instead of hassling me to continue with repairs/replacement, Dquarius was very honest and forward about how much cost that would entail, for my interest. I paid $80 for his time and didn't have to deal with any issues afterwards, thank you Dquarius!

I rarely ever leave anyone a negative review because I believe in helping other small business…read moreowners, but this guy is a SCAM! Dquarius Butler is a liar and a thief. Come to find out from another repairman he ever replaced the drain pump (that normally costs $30-40) and on top of that charged me $280 for it. Please be aware of this thief. He is also horrible with communication, he gave his business card and phone number but never responded after not fixing our dishwasher, this is a horrible experience!!

Reserved a budget truck here a month before we moved, and they never called to confirm. On moving…read moreday, they didn't have the truck we needed or a size close to what we needed. Very frustrating, we went to uhaul instead, they have much better service.