I've used the Patuxent Imaging facility for quite a few years, even though it has been purchased &…read morere-purchased by different healthcare companies. I've had pretty reliably good experiences as far as the imaging services & personnel. Two negative changes have been: (1) never-ending text & email reminders to complete check-in online even after having completed it all; & (2) scheduling appt's seems to go to a call center where sometimes the person I reach is knowledgeable & sometimes not.

Images take a very long time to be read from one of the 20-25 radiologist, that they supposedly…read morehave on staff. If you try to contact a manager, to get a clear answer as to when you might be able to get a read on the images, you cannot get a manager on the phone. I have also had reports and images sent to to the incorrect Physican more than once.

Phone system make it hard to get a appointment .. unable to talk to someone. After hours forget it.read more

Houses radiology imaging associates. Great place to get an MRI. I've never had a problem here and…read morethe staff is friendly and efficient.

Filed a complaint on American Radiology Services' Website two weeks ago and have yet to receive a…read moreresponse. I have no complaints about the DEXA scan I received, but I came out of the mammography area suppressing the impulse to call out, "Next victim!" That was about my seventh mammogram, and I have never been treated so roughly. I don't expect them to be a pinchless experience. However, in all previous mammograms, the discomfort has been momentary. Not so here; I was handled like a block of wood. The technician who saw me absolutely needs more training in relating to patients. I will not be returning. A drive to Annapolis is far preferable to being treated like that again.

I'm giving this bad review because of the incessant daily (yes! Daily!) text messages AND emails…read moreprior to the appointment. It's truly insanity! I called and asked them to remove my phone and email from their contacts, but even that did not make it stop! Talk about annoying and anxiety inducing. This used to be Patuxrnt Imaging, which was awesome. Now it's anally retentively managed RI-- not with the patient in mind. Pffftttt....

Came back unbeknownst that the Dr sent the request to this office instead of the one by the…read morehospital so we go to the hospital first only to be sent here. I figured it had been awhile since we came and had such an ugly visit. Welp Nothing has changed, the front desk is as rude and nasty as before.

Arrived for my mammogram appt to find out American radiology only scheduled me for a screening…read moremammogram bs a diagnostic mammogram, despite my doctor ordering a diagnostic mammogram (the order was sent directly to them!). Per the front desk, there was even a note in the file indicating it was diagnostic. This was inexcusable. They told me they didn't have enough time to do a diagnostic mammogram and I would need to come back. I took 2.5 hours of PTO for this appointment. Could they have accommodated me and done the longer exam anyway? I don't know but I saw no other patients there and someone in the back commented they were slow. They told me I would need to reschedule. No big deal. Just take more leave for their mistake. This is not a patient centered corporation, profit centered may be a better description. I decided I'm not going back. I'm going to the hospital where I went for several previous mammograms. And maybe it's a blessing in disguise because I actually felt more confident in the mammograms I had at the hospital vs the previous one at American Radiology. I would not recommend American Radiology.

Formerly patuxent imaging, has been subsumed by the large regional firm. Would have more stars…read moreexcept for the difficult process to schedule appointments. It's such a large company that now you are competing with thousands of patients. You'll be on hold a long time. If you use the call me back feature, you'll get a call 24 hours later. When I arrived, they had no record of my appointment even though I had a text confirmation. Eventually they sorted that out. I was seen on time and the office was clean. The tech was professional and friendly. Hope they can sort out their schedules issue.

Tiffany Gaines, Absolutely FIVE STARS!!!! Wow, just the sound of her voice is comforting. Spoke…read morewith by TELE HEALTH VISIT!!!! Complete Details, Very Polite Patience is a 100% Thank you so very much ! Mildred

Called to schedule an appointment at the correct number then some lady answered and told me to call…read morea different number. Bunch of office noise and the background and she didn't even say bye before she hung up.